Dell :: Cracking Display Bezels

Dec 6, 2009

I've cracked my bloody display bezel twice now and noticed it. I first thought it was my laptop bag and got a new one but now the screen bezel is cracked again too!

This happens on the screen bezel that is made out of plastic and right in the lower corners.

Does anyone have this problem besides me?

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I don't remember when it started but my sound cracks and pops when I play games (NBA 2K10, WoW...) and sometimes when I'm watching youtube videos. However, it's fine when I just play a song on iTunes. Well actually, it pops a bit when I first start the song, but then the popping disappears, which leads me to think that the problem is somehow related to CPU/GPU usage.

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1) Using headphones (sound pops in headphones as well)

2) Turning off the wireless adapter (sound still pops with wireless off)

3) Disabling all enhancements under "playback devices" (still pops)

4) Checking IDE ATA/ATAPI controllers for Ultra DMA mode (got 4 ATA Channels, ATA Channel 0 is in Ultra DMA Mode 6, ATA Channel 1 is in Ultra DMA Mode 5, ATA Channels 4 and 5 are not in any mode)

5) Updating IDT High Definition Audio driver (updated, still pops; read somewhere that rolling back the driver would solve the problem, but at that point I've already reinstalled a newer IDT HD audio driver, which means I can't roll back to the desired date...)

6) Tried using a different HD audio driver (tried downloading a realtek HD audio driver, but I guess realtek = IDT?? same problem occurred)

6a) Eventually found some HD audio driver for some HP laptop (driver is now called High Definition Audio Device (under device manager => sound, video and game controllers))(sound still pops)

Specs:
OS: Windows 7 Home Premium 32-bit (6.1, Build 7600)
Processor: Intel(R) Core(TM)2 Duo CPU P8600 @ 2.40Ghz (2 CPUs), ~2.4Ghz
Memory: 4096RAM
Graphics: ATI Mobility Radeon HD 4670
Bought: Around July/August 2009

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Before I ring Dell has anyone come across this before?

The noise is like a crack and then a smaller click Sounds like a small peice of plastic just broke or something.

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You can hear this effect around 60%-80%+ volume(varies by system) usually from the right speaker(more noticeable). It sounds like a speaker when its damaged from high volume or a bad amp you hear a buzzing/cracking/distortion sound on the right speaker usually(you can also verify it with the dell audio diagnostic, test my Dell technician even realized it). Ive had 3 xps's replaced(due to other issues) all of them had the same problem (additionally I had 2 speaker replacements and they had the same problem). sxps 1640 and 1645. I remember when a technician came and opened my motherboard I took a look at the side speakers. It seems that the right speakers are loose compared to the left ones. You can press on it and it goes a bit in and out.

I just wanted to start a new thread for Bill to bring this issue also to the attention of the engineers. I think I know what the problem is, I will be putting rubber pads in my laptop to enforce the speakers from vibrating. Someone brought this solution to my attention a long time ago.

Reference:

Post number 10(Metroline solution): http://en.community.dell.com/forums/t/19258055.aspx

Does anyone else have this problem? Verify so Bill can bring it to the attention of the engineers. Bills going to have big meeting with big players soon so post up if you do have this issue so he can bring it to the table. I didn't want to use the throttling thread for this issue.

My temporary solution is not to go about 60% volume... since it's load already but it would be nice to blast the volume and listen to music while doing other chores in the house or hang with friends but the audio quality is terrible.

Note: I can not verify this for sxps 1647 because I do not have one.

I will give you guys an update on my results, when I dampen the system with pads and reinforce it.

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