Dell :: Studio 15 Wifi Catcher

Nov 11, 2008

I got my s15 a few months ago. All was well except that I noticed my wifi catcher doesn't work properly. The manual says it should work like this:

Flashing white: Searching for networks
Solid white for 10 seconds and then turns off: Network found
Off (flashing white turns off after 10 blinks): No signal found

Also my catcher never even does '10 blinks' as above, it is always just 3.

When windows is running, the same button works and launches the available networks utility so the physical button works.

I've tried my catcher (always with laptop off) in numerous places including my own home (where my home wifi network is available) and coffee shops where there is a public hotspot. On numerous occassions I have gone into a coffee shop with the machine off. I've pressed the catcher and got

Flashing white: Searching for networks (well, 3 blinks)
Off (flashing white turns off after 10 (well, 3 in my case) blinks): No signal found

After this I've booted up and found / connected to a network straight away.

Last night I tried 'dell chat' with a support teccy and I got absolutely nowhere. Although they admitted that the catcher should work as I've said, they refused to accept mine wasn't working. They basically said they cannot help me.

I am looking for advice here if possible please folks. OK, so I know its not the end of the world but I hate having a feature on my laptop that does not work. I've effectively got a useless button that does nothing but flashes a pretty light 3 times when I press it.

I recently did a road trip in the US and booked my hotels as I went. The catcher would have been very useful here.

My suspicions with this are that it is either a) my laptop came with the higher
DELL WIRELESS 1510 (802.11N) card, or that its got 4gb of ram on vista 32 (home premium).

My g/f s inspiron's catcher works fine but she has the lower intel card.

Does anyone have any suggestions as to what I do about this? Really I think Dell should be fixing this as its one of the advertised features of the s15. I think I'd like to escalate this further but not sure who to speak to.

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