HP/Compaq :: Sent In My HDX To Get Glass Replaced, Received A Re-imaged Hard Drive
Mar 19, 2009
I sent my laptop in due to dust being behind the Infinity Glass and some scratches incurred by the speaker grilles on the HDX16.
I received my laptop back last night. The glass was replaced (woohoo!) however the hard drive was re-imaged as well (not so woohoo!).
I admit I did not back up my data. Here's why - 1.) I was never told that data backup was necessary. I have my original chat transcript showing that I was never informed of a possible system restore. I have a chat transcript from last night confirming, from HP, that I was never informed. 2.) The glass was being replaced. Nothing internally needed to be touched.
I attribute this to going to a shop to get your car's windsheild replaced only to find out they also rebuilt your engine. It makes zero sense.
I've contacted HP to see what they can do about this and they stand behind their warranty information which states they are not responsible for lost data. I can understand that. However, they are responsible for their staff and their ability to properly inform customers what may happen when a laptop is sent in for service.
Heck, I don't even know WHAT's reasonable at this point. I could go all out and get my laywer involved but it seems like a waste of time.
I got my hard drive replaced yeterday but now I have no internet connection, it is a dell inspiron n411z. I have the drivers and utilities cd and have tried installing all of the drivers on it, some have checkmarks and some dont so i am confused. What do I do if i installed them in the wrong order? My internet is still not working and there is a yellow box with an exclamation point by the following items: ethernet controller, network controller, pci simple communications controller, sm bus controller, universal serial bus controller, and unknown device. I had this problem last time the hard drive was replaced and somehow fixed it using this CD but I cant remember how.
Theres a little speck of dust thats got to be behind the glass that i cant figure out how to clean. Im about 98% sure its not a dead pixel. Can i do anything about this?
Also, i have the tv tuner. How do i start watching tv? Is it through media center? i tried it and it cant recognize it, even after i go through all the steps. when i click on live tv, it says theres not tuner card.
I am thinking about getting a new DV4T and then upgrading the hard drive to an X-25 ssd, but obviously it'll only be 80GB which is an issue. I just read the NBR review of the DV4 and it seems that there is a special hard drive you can plug in into the optical drive bay to boost your storage space... i've been searching everywhere but I can't find the thing... anyone know where/if this thing does in fact exist and if it's compatible with the "new" DV4s?
I'm loosely considering picking up either a 13.3" Latitude E4300 or a 14.1" Latitude E6400, but a feature that's really important to me is being able to replace the optical drive with a second 2.5" drive so that I can have an SSD + 500 GB hard drive setup.
In the stickied thread about adding another 2.5" drive to Latitudes, someone suggested that even though the E4300's optical is a "fixed bay," the drive adapter should fit in there anyway -- it just won't lock into place with a latch.
My questions are:
1) Has anyone with an E4300 tried this? 2) Would anyone with an E4300 be interested in trying this? 3) If you have tried it, are there any downsides? e.g. does the drive jostle around or anything or does it hold securely in place!
I've finally managed to find someone to replace my optical drive with an SSD (wouldn't want to void the warranty, do we?) and I've got quite bit of a problem here. After installing Windows 8 on the SSD, I get the error "winload.exe missing or corrupted" and error code 0xc000000e. The installer automatically put the boot data on the original HDD, while the OS is on the SSD - and it seems the UEFI can't find the OS like this.
The OS itself seems to be intact, since pressing F12 at booting and selecting Hard Drive starts the computer normally.
I've tried to move the boot sector to the SSD, but it seems I'm missing something... Would a BIOS update maybe work with this?
about 8 months ago our laptop died on us.PS3 died the other day.So i need something to fiddle with.it died during a disk clean up/defragg.there were some bad sectors.chose to clean up.afterwards it goes through the bios screen;then instead of windows showing up i get a screen with a blinking cursor.Now in the bios screen idid a hard drive test says 01-07 FAIL.is there a chance at recovery or should i just get a new HDD? Is there a way to reformatt from the bios?Can i access DOS from there?
just picked up a new ENVY 15 from Asia. It was preconfigured on special with decent specs. The only downside is that it only comes with a 500GB hard drive. I was looking under the North American specs for the customizable model and noticed that there is an option for a secondary hard drive. Just wondering if anyone can confirm this? Don't want to operate on this beauty if the second drive bay doesn't even exist.
I have an HP-dv2000 laptop hard-drive that's completely crashed now.
I have a Dell XPS laptop 320gig Sata Hard drive that I am trying to replace it with, however when I plug the hard drive in and try to turn on the power. All that happens is all the lights on the laptop just blink really fast, along with the multimedia quick buttons, continuously.
If I remove the hard-drive and it will actually go away and start, it will start up the HP screen thats it.
I am planning on putting another HDD into my dv8 with two hard drive bays. I am currently using one of the bays for a 320GB 7200prm drive. I'm probably gonna put another 320GB 7200rpm or 500GB 5400rpm HDD in. However, I am not sure where to purchase a hard drive caddy from. There is one from NewmodeUS for around $40 + $5 shipping and there is a one that is a genuine HP part from the HP parts and store that costs around $50 + $10 shipping. Where do you guys think I should buy it from?
The link for the Newmodes one is [url]
The one from the HP parts and store is [url] and type in the part number 483862-001
I bought a hard drive (Seagate 320GB SATA 2.5") intending to upgrade my storage space which is currently 160gb. I checked to see if the drive was compatible (the drive my HP dv6500t shipped with was a Toshiba MK1637GSX) and I had figured it was since both were SATA.
The hard drive arrived today. I decided that before I begin putting my drive image on the new drive that I check to see if it'll fit. I open it up and take the drive out and to my surprise I see that the drive that was inside the laptop had some kind of pin-connectors.
The Seagate laptop did not. I took off the caddy that was holding the hard drive, but I noticed that the pin connectors were a part of the hard drive itself.
So this has left me rather perplexed. I looked online and found caddies and SATA connectors for a dv6000 laptop but they were going for around $35.
Is this normal or am I just missing something here? Should I have ordered a different drive?
My laptop is a Pavilion dv6500t purchased October, 2007.
I need to replace the hard drive in my DV6654 and am not sure if it is a 2.5 inch or not. I have not been able to find this information anywhere I have looked. The only thing I know is that it is a wd2500bevs-60ust0. It is 250GB. Can I put a 500GB in it? I have read that a computer may not recognize the new drive if it is too large.
So I just purchased a DV4t a month ago. Only recently maybe this past week have I noticed that my hard drive is overheating because my left palm is getting really hot. I have no idea what would cause this? What are some causes of an overheating hard drive, and what can I do to keep the temperature down?
I've had this Lap top sitting around for a year or so. The hard drive went out some time back and I don't know where the original went. what replacement I need? I can't figure out what these connections are.
I have a hp dv 6308nr that is about 3 years old. Something that I did to it recently caused the hard drive to go bad (new battery, new charger, new ram, not sure). Anyway, I don't really want to put a lot of money into a 3 year old laptop. Also, I don't have any restore cd's. I do have everything backed up on an external hd. But, wouldn't I have to purchase windows all over again to install it on my new hard drive? Would I be better off just getting a new computer and selling this one for parts or can I get a new hard drive cheap somewhere?
i just bought my hp hdx 16 yesterday the main reason i choosed hdx 16 over dv6 is the second hard drive option(as said in maintenance guide) now i opened the back and no place for my second hard drive if any1 knows where the connector
On my DV9774ca theres two hard drives. The second (D) drive has started acting up. I download torrents and newsgroup Tv shows to it, leaves the C drive free. Its started to freeze the system if I sometime do stuff on the D drive, like un-rar a movie on the D drive.Theres no odd noises, nice and quiet.
I did the hard drive scan and fix on the Tools tab in Properties of the D drive. It gets to test 4 and says its at '10% File 359 of 17254' and freezes there then! I did the diagnostic in the BIOS for this drive and it estimates 89 minutes to do the test, yet after 20 seconds it stops and says something like '#100068 Replace Hard Disc'.
I gather the hard drive is toast. Its a WD 160GB. Came with the laptop exactly 12.5 months ago! I called HP and I am out of luck, I thought they could swing it for me.
Am I right it say its toast? I gather its mecahnical, as thats what the BIOS looks for? I can't just reformat it?
starting from yesterday i cant seems to access my hard drive. everytime i try to go into my computer then double click on the hard drive, it would enter but then freeze and becomes non-responsive. i cant enter the folders like programs, user, windows...etc, it would just freeze. i have no problem other drives such as removable flash drive, this only happens with the hard drive. i have to close explorer but then my desktop would be blank with just my wallpaper, so i would need to restart or log off but it will take forever. also i notice my hard drive LED is always on and the temperature is getting really hot, it never happened before and i ran scans with avg and it shows i hav no virus or spyware. so idk wat is the problem, it happened all of the sudden it was fine 2 days ago,
i just bought my hp hdx 16 yesterday the main reason i choosed hdx 16 over dv6 is the second hard drive option(as said in the maintenance manual) now i opened the back and no place for my second hard drive
My friend has a 2006 hp pavilion running xp. I have a 2007 hp pavilion running vista(32 bit). They look completely identical. Her motherboard took a dump, but the hard drive is good, and she needs to get the data off of it. Can i take out my hard drive from my laptop and install hers to get the docs and data off of it? Is it the same connection? size?
I have a Presario v5204nr notebook that will not recognize that there is a hard disk installed. im doing this because my old hard drive is giving me problems already and it only has 40gb and im trying to put a 160gb. when i removed the hard drive and put the new one in i rebooted the computer and try to install Windows xp but when it asks which partitiion to install to, it says "Setup did not find any hard disk drives installed in your computer. I have tried several hard drives (sata) and same effect.
I have a DV1000 here. It will shut off by itself (over heating?) and no longer recognizes the Hard Drive (even when booting from XP install cd).
This sucker has one of the recalled batteries.
Do you all think that the battery has caused the HD problem? I hope it fixes the turning on and off prob (there seems to be a lot of fan issues on this guy too, but I think the battery overheating has caused most of these overheating/fan issues)
I should be getting a new battery soon. As far as the HD issue:
I have an old Sony Vaio (wish that guy didn't die on me, it was pricey) this a 5200RPM IDE drive. I also have an old Dell Inspiron 3800 with a IDE drive as well.
-Anyone know if either of these HDs will be able to replace the current HD in my HP?