Dell :: Outlet Purchase, Scratch N Dent A Refurb?

Apr 7, 2009

So I purchased a "scratch n dent" mini 9 from the dell outlet. It arrived today. When I looked at the bottom it had a refurbished sticker on the bottom. I know on the outlet they have ordered previously new, refurbished, and scratch n dent.

Do all the scratch n dent computers come with this sticker? I figure the refurb would but didn't think the scratch n dent would as it's only a used computer..

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Dell :: Scratch And Dent And Outlet

May 30, 2008

Just ordered a S&D M1710 from the Dell Outlet with a 7600G chip (woo) and 7950GTX to replace my "ailing" off-warranty Gen2. I also ordered a three year warranty with CompleteCare, something I *didn't* get on the Gen2.

I'm expecting the scratches and/or dents will be superficial at best, and I can deal with that. If the notebook was heavily damaged I'd assume Dell would just junk it and sell the salvageable parts as "refurbished." Should they *not* be, however...

1) Does CompleteCare "cover" damage that was already done to the notebook at point of sale? If the notebook is damaged beyond my level of comfort, does CompleteCare cover its repair, since I'm assuming it'll be a lid or chassis problem. Or is this a case of "someone else broke it, and *you* bought it?" I would think the logic of the situation would be that (and please do not read into this as I'm not this type of person) if I damaged the notebook myself accidentally, I assume they wouldn't just fix the dents *I* put in it. =/

2) If the "damages" are severe, does the Outlet have the same 21 day return policy (or *any* return policy) regardless of whether an item is refurbished, off-lease, or S&D? EDIT: Found the answer to this one myself, it's the same return policy with a possible 15% restocking fee.

3) Could anyone with *past buying experience* (or knows someone and can recount their experience) with the Outlet please tell me what to expect and how your refurb or S&D part arrived?

4) Not a question, but yes I'm aware I bought an "older" and therefore "non-1337" model. I don't much care about DX10 at the moment, and also didn't feel like spending 2500 for a new notebook that is *slower* graphically than my 7800GTX was or 3500+ on a SLI 8800GTX setup and gives me more pain in driver support. Sufficed to say, the difference between 1900 dollars and 2500-3500+ dollars is not "slight." So if you're going to post in here and say something to the effect of "why didn't you buy a 1730," please don't bother and keep the discussion on topic.

And before anyone asks:
T7600G / 2GB (upgrading to 4GB despite the chipset limitation) / DD DVD-R/W / 7950GTX / Vista Ultimate ("downgrading" to XP with my Gen2's disc) / Intel N-Band Card ("downgrading" to a Gigabyte PCIe SuperG to take advantage of my existing network)

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Dell :: M6400 Scratch & Dent

Mar 25, 2009

I've finally bought my first dell, for awhile now i've been an apple fan. I've own a powerbook, macbook, and then a macbook pro.

My latest macbook pro got stolen, so my insurance is buying me a new one.

I decided to cash out and buy a M6400. I do alot of 3d modelling so this particular laptop is very appealing to me,

I was turned onto the m6400 through my younger brother who owns an m6300.

The specs on this baby is :

--Intel Core 2 Quad QX9300 (2.53GHz, 12M L2 Cache, 1066MHz FSB) Genuine Windows Vista Ultimate

-- 17 inch UltraSharp WUXGA (1920x1200) LCD Display

-- NVIDIA Quadro FX 3700M, 1.0GB Discrete

-- Intel WiFi Link 5300 802.11a/g/n Draft Mini Card

-- 4 GB DDR3 SDRAM 1066MHz (2 DIMMs)

-- 8X DVD ROM Drive

-- 160 GB Free Fall Sensor Hard Drive (7200RPM) 2nd Drive

-- 160 GB Free Fall Sensor Hard Drive (7200RPM)

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Dell :: Review Of Scratch And Dent Studio XPS 13

Apr 25, 2009

I had an Inspiron 1420 and I installed Windows 7, I could not get the wifi working with the dell drivers, so I had to reformat my entire computer. I was able to sell my 1 year old Inspiron 1420 for $525 on ebay. Then I found and the fourms, now I am happier than ever that I did!

Received my scratch and dent studio xps 13 from Dell
Ordered on Tuesday 4/21/09 at midnight. Arrived 4/24/09 7:55pm Friday
Shipped from Tennessee to Pennsylvania

Specs: Studio XPS 13
P8600 2.4ghz
4gb ddr3
320gb 7200rpm
WLED screen
Wifi 1515 n

Cost: $729 dell outlet + 15% off coupon (expires 5/1/09)
With tax and shipping $656

Time on Dell Outlet website hitting the refresh button: 3 hours to find the studio xps 13 outlet pc for $729 with WLED screen
Most had LCD.. so I had to keep checking every 5 minutes for a couple of hours

Looked almost brand new when I opened it up

one word.. awesome.. design is very sharp looking, blacklit keys are really nice
Small surface scratches hardly noticeable on the top of the laptop..have to look at it in the light at a certain angle to notice the scratches. When I opened it up it looked really nice, keyboard is brand new, no scratches of any kind on the inside.

Design: Very good, I have no wobbling problems, on a flat table now.. no issues. When you open this up the keyboard seems pretty big.. It definitely does not feel like a 13 inch laptop.. the keyboard looks like it could be on a 15 inch laptop. Lots of extra space for your palms etc

Weight: not a problem at all even if you had to carry it with you

Keyboard: Typing on it now.. Definitely there is a learning curve to it as I am used to smaller keyboard with the keys closer. I watched that video of the other person showing keyboard keys were loose.. I noticed that some keys are looser than others but as I am typing on it now I have no problems whatsoever. After 20 minutes I noticed the oil from my fingers showing as smudges on every single key (again only in certain light can you see this) but it does not bother me at all. The sound buttons and eject button works great on the keyboard

Trackpad: Very small, learning curve here also but its not a deal breaker. Very responsive

Monitor: LED screen is beautiful and totally kills my old Inspiron 14 inch LCD. So clear and bright
I would not trade it for anything, also looks brand new. I did notice that the monitor hardly blocks the fan on the bottom.. not a problem. The heat on the left of the monitor is slightly warm but not hot. The 1200x800 display is the perfect size for the monitor

Heat: I received the laptop, put in my 64bit windows cd and reinstalled, then upgraded the bios to A06 Both cores run between 41 and 45 C , Have noticed this creeping up to 50 C sometimes but never over 50
A little warmer than other laptops I have used but not a problem at all. The laptop feels warm (but I would not say it is hot.. Even if I put my hand under the laptop it is only warm. The palm rests are comfortable and slightly warm but nothing bad. When I was doing the windows reinstall from the cd, when I put my hand under it, it was very hot.. the A06 bios update really helped cool it down!

Performance: Fastest laptop I have ever used and now owned.
Add/Remove programs loads in less than second.
Word, Excel, Powerpoint load in 2 seconds
If I hit the power button and put this into sleep mode.. walk away and then open up the lid again, it comes back up in less than 3-5 seconds.
Windows vista 64 loads very quickly

Sound: Good and loud, same as any other laptop

Fan: Bios A06 update seems to have the fan running all the time now.. I do not have any problem with it. It is very quiet and it does not run 100% of the time either

Battery Life: Regular 6 cell battery.. not sure how old this battery is but I think with wifi on, Screen brightness on max, giving me 2 1/2 hours
Might need to upgrade to the 9 cell in the future, but it works fine for now

HDMI: Plugged it into the tv.. looks really nice but I cannot get sound to work yet.. I was trying to play a tv show from through Internet Explorer.. Video worked very good, but sound was not working.. still need to look into this more............

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Apple :: New Macbook Pro That Came With A Scratch/dent

Apr 28, 2010

I know some might think I am being over dramatic but I pay the high premium and I expect a high quality product.

I got my new i7 15" macbook pro last wednesday. I noticed maybe 2 or 3 days after I got it I that there was this tiny dent to the left of my left speaker. It's nothing huge, maybe 1 cm long and a fraction of a cm wide but once you notice these things they really start to tick you off.

In the last 3 months I have gone through about 2 dell "studio xps" systems due to major build quality issues and finding this mark today just about broke my heart (thearpy).

What are my options?

I don't really want to go without a laptop for another week so if that is my only option I will just live with it....

And, I know this is not anything of my doing unless my soft little generous fingers somehow dented my macbook... I have babied this thing since I brought it into this world (unboxing) and this whole ordeal just frustrates me.

Am I able to get a replacement for it being "defective"? If so would it be brand new. If not would I be able to get a full refund and re order? Or would they send me a new laptop and I sent this one back? Does the 10% restocking fee apply?

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Dell :: Evaluate My Latitude E6500 (scratch And Dent)

Jan 23, 2009

I'm trying to figure out if I should keep it or not.

Specs for the laptop are:
Latitude E6500 Laptop: Intel Core 2 Duo T9400 (2.53GHz, 6M L2 Cache, 1066MHz FSB)
WindowsXP Pro, with Vista upgrade disk.
There was no documentation (manual) with it at all.

-- 6 Cell Primary Battery
-- Back-lit Keyboard
-- 2 GB DDR2 SDRAM 800MHz (1 DIMMs)
-- 90W AC Adapter
-- NVIDIA Quadro NVS 160M
-- Dell Wireless 370 Bluetooth Module
-- Integrated Webcam with digital microphone
-- Intel WiFi Link 5300 802.11a/g/n Draft Mini Card
-- 250 GB Free Fall Sensor Hard Drive (7200 RPM)
-- 8X DVD +/- RW w/dbl layer write capability
-- Genuine Windows XP Pro with Vista Business License
-- 15.4 inch WXGA+ LED Laptop Screen

I paid $735 with a 20% off coupon.

It's definitely got a rather visible dent, and the chassis is bent out of shape. Looks like it fell and landed on it's right front corner.

It runs fine, no problems connecting to the wlan or the internet, sound seems fine with no crackling (if a little tinny), the backlit keyboard is fantastic and I love typing on it.
Touchpad is a serious hassle when it comes to scrolling, and I hope they are planning on an upgraded driver soon.
My previous touchpad is a Synaptics and beats this one by a mile!

I'm not sure about the screen (1440x900, LED backlit).
Is it supposed to be a vast improvement over regular screens?
If yes, I'm not seeing it and the colors seem a little off.
I've tried adjusting it, but am not convinced I did a good job.
Does this laptop have an "Auto Synch button" somewhere?
When I try and use the Nvidia Screen optimizer Wizard", it tells me to locate that, and I'm not finding any info about it.

Fan is very nice and quiet compared to my emachines M6809, but the dvd drive is very loud! Is that normal, or could it have to do with the chassis being bent in that corner?

Hardrive is fast and quiet, and the laptop is a lightweight compared to my almost 9lbs emachines!

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Dell :: XPS 16 "scratch And Dent"

Apr 8, 2010

Here is my story:

I ordered a XPS 16 scratch and dent from dell outlet few weeks ago for $750 after taxes/coupon:

500gb hdd
Full hd
Blu-ray RW

anyways..orders kept getting delayed and delayed (found that strange since they are already built). Today I found out the order got "changed" and they reinstated a new order for what it look like a brand new system (for same price!) plus the upgraded to next day shipping Here is the new system: ...

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Dell :: Outlet: Whats The Better Option, Previously Ordered Or Refurb?

Apr 17, 2009

Ok so I do not want to have another unit fail as my last order from the outlet did; my previous unit was refurb, but I was considering going the "previously ordered" route-- what is the difference?

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Sony :: BIG Scratch Across My Z Screen

Jun 7, 2009

The design of the Z series results in a large scratch across the screen if the laptop gets compressed a little. Question is , has anyone tried to get it repaired under the warrenty? I purchased the full screen protection plan.

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Sony :: Z11 Still Have The Screen Scratch

Mar 24, 2010

about the flex in the screen of the Z5/6 series causing it to scratch against the palm rest. I also read they recomend using the cloth over the keyboard when shutting to stop this from happening. Does the Z11 still suffer from this design flaw?

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Apple :: New Mcbook Pro With Scratch

Jun 14, 2009

I ordered the new 13" macbook pro but when I opened it I noticed there is a small mark/scratch on the aluminium case about 2 inches below the apple logo. The scratch is about 1 inch, it isn't very deep but is noticable.

Do you think apple will accept that it was like this when I recieved it and replace/repair it?

Would I also be able to take it into the apple store that is near by to get it replaced/repaired?

The store is listed as an authorised service provider on the apple website. I paid for applecare if that makes any difference. I also live in the UK.

This is my first mac and I have had no experience of dealing with apples customer support, I have been told that they are very good.

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Dell :: Just Got My Refurb E4300, Few ?'s

May 1, 2009

I love the way it looks and feels so far, but I think I have a problem.

1.The screen is really dark. My current comp e1505 on the lowest setting is brighter than it.

I tried messing with dcp to no avail, toggling on/off the ambient light sensor .....

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Dell :: Refurb'd 1420

Oct 1, 2008

Thinking about getting one of these refurbed Inspiron 1420's from Dell Outlet


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Dell :: Should I Buy Refurb. W/No Service Tag?

Feb 16, 2009

Is it a big deal to buy an EBay laptop that has no service tag number? The seller's rep is very good

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Dell :: What RAM Do I Need To Purchase

Dec 19, 2008

Im looking on tiger direct at RAM. I have a M1530 and I only have 2gb of RAM and would like more to make it future proof.
This is whats in it..Module,Dual In-line Memory Module,2GB,667MHZ,2X1GB,512

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Dell :: M6400 Cover Is Super StrongStapler Felt Down On Top And Not Even A Single Scratch

Feb 23, 2009

my big and heavy stapler felt down on top of my M6400 cover, the stapler made of steel and pretty heavy, not even a single scratch on the cover, pretty strong design and build,

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Dell :: Looking To Get A Refurb D420 Or D430?

Mar 21, 2009

I am looking to replace my aging 700m with either a Dell D420 or D430. The laptop is 90% for travel so I am mostly concerned about battery life. I'd like to make it cross country on one charge if possible.

I usually load up a bunch of DivX movies/TV shows on the drive and entertain myself on flights, etc. I do use it a bit for work on the road, but I'm not doing anything crazy so processing power is not much of a concern. Email, remote desktop, etc.

From those with either a D420 or D430, what kind of battery life can I expect from a 6 or 9 cell battery? I would prefer the 6 cell since it does not stick out, but 9 cell is ok since the machine is so small. I'm not opposed to taking a second battery as that is what I do with my 700m right now.

Which OS is going to yield more battery life? XP, Vista or 7?

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Dell :: Refurb Battery Only Charges To 47%

Dec 17, 2009

The battery is clearly a refurb. I believe refurbished batteries are just fine, so long as they are built by reputable & knowledgeable folks who are using newly made replacement cells.

But this battery will only charge to 47%. The 5-light strip on the back lights two lights only (no blinking). A handful of programs all say the battery us at 47%.

I think this may be an issue with the smart board inside the battery. Is this something that gets calibrated through the bios? How do you run "battery learning"? (...or is it shot?) ..

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Dell :: Received Refurb E6500some

May 7, 2009

I just received my E6500 from the outlet after having returned a new studio 17.

1. Was I supposed to receive any sort of owners manual with this thing?
There are a handful of disks but no manual save for a small warranty booklet.

2. It has XP on it and I think it came with the ability to put vista business on it. I am not particularly wedded to xp, should I just go ahead and put vista on? Is vista closer interface wise to whatever the next generation of windows is (windows 7)?

3. This E6500 has the 1440x900 led screen as did my studio 17. The screen on the 17 was absolutely brilliant but the screen on this E6500 seems more fuzzy or dull. Not as sharp and vibrant as the screen on the 17. To be perfectly honest, the screen on this E6500 doesn't seem that much nicer than the one on my 2001 Latitude.

4. Refresh my memory on how I increase the pixels to get bigger text.

5. When I hit the function key and the "auto" screen brightness key the screen goes very dark. Is this supposed to be the ambient light/brightness deal?

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Dell :: Considering A Refurb Precision M4400

Jun 29, 2009

I sold my Asus G1S last week and now i am looking to replace it with another more modern 15.4" laptop with decent graphics card and good screen. Dell m4400 and lenovo t500 both fit the bill. I am leaning more towards a refurb dell from the outlet. I am lookign for answers to a few questions to help me make up my mind:

I heard good stuff about both WXGA+ LED and WUXGA RGB-LED panels on this model. What about WUXGA CCFL panel. Where can I find specs on it? Is it any good or terribly dim like the one Lenovo uses?

Is heat a big problem with m4400? My Asus was heating up to the point that it was uncomfortable to keep on my lap and was very noisy and I kind of want to avoid that again.

How good are Dell refurbs? Am i going to get something that has been trashed before or are these just open box returns? Also is it possible to get them to give extra discount over the phone? There was a 15% off coupon a few weeks ago which is over now. What are my chances of convincing them to give me a discount?

Also, If I do order new, would it be possible to convince Dell to price match the M4400 to a T500 or W500? Did anybody ever have any success with that?

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Mar 16, 2009

I have decided to buy a dell xps m1330. Before I pull the trigger I needed some advice. Here is the configuration I have decided on .....

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Dell :: A Few Pre-purchase Q's On The XPS 1340

Mar 31, 2009

I think I have decided to purchase a Dell Studio XPS 1340, as I require a new laptop before the end of June and I'm not sure anything better in this class will be available before then.

I will be using it for a bit of everything, including work, portability, hooking it up for presentations, general surfing on the couch and some minor game playing. I have a few questions about purchasing it.

1. CPU. At the moment both the P9500 (2.53GHz) and the P9600 (2.66GHz) cost an extra $388.30. Shouldn't the P9600 cost more than the P9500? Am I missing something here?

2. Screen. I get a lot of glare on my current laptop at work. Does the XPS 1340 have a glossy or matte screen? Does choosing WLED or CCFL have any effect on this?

3. Deals. There is currently a $150 cash off deal which ends tomorrow (Thursday). This seems like a pretty good deal to me.

Should I take this or is there a high likelihood a better deal will be available soon? I will also be using the EPP code as I'm a full-time student.

Are there any other coupons I could use? In addition to being a full-time student, I am also a small business owner (strange combo I know), and have bought Dell desktops for employees in the past. Would I be able to get a better deal going through a small business sales channel .....

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Dell :: Regarding M1330 Purchase

Nov 5, 2008

I see that Bestbuy has the Dell XPS X1330 on sale for $949. I was impressed at how loaded this laptop is but upon looking through forums I see there have been alot of issues in the past with the video card, heat, etc... and alot of very unhappy customers. Have these issues been resolved? Is this a good reliable laptop or is it better to steer clear?

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Apple :: Scratch The Bottom When Removing Screws

May 28, 2010

I slipped up a few times and caused hairline scratches on the underside plate of my 13" MBP when I installed my Momentus XT (which I am now returning and getting X25-M). My heart dropped when I heard these screeching noises, but it doesn't look too bad and hopefully eliminates the OCD I tend to have with electronics.

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Oct 18, 2014

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Dell :: Buying A Refurb Precision M4400

Dec 30, 2008

I'm planning on buying a refurb M4400 soon, and I'm wondering if the user community has any input for me. Are there any features I should make sure to get (backlit keyboard is good, I hear)? Are there any features I should be sure to avoid? Are there any problems commonly experienced that I should look out for once I get the system?

I haven't ordered it yet, but so far I think I'm looking at the T9400 cpu, 4GB RAM, FX770M gpu, CCFL WUXGA screen, ~250GB@7200RPM HD (could be 160GB or 320GB, depends on what's available). Up for debate still are 6 vs 9 cell battery, fingerprint reader (none, internal, FIPS), OS (if I can get 64-bit Vista Ultimate that'd be great, otherwise XP Pro w/ Vista Business license).

The intended usage here is software development (mostly Java, some C/C++) and gaming (Far Cry 2, CoD4/5, maybe Crysis?).

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Dell :: .purchase Split Between PayPal And CC?

Jan 4, 2009

Is it possible to make a purchase on using both PayPal and a CC directly through Like, if I select PayPal as the payment method and only enter the amount that I was deducted from my PayPal account, will prompt me to pay the balance with another payment method?

(The reason is I want to use some funds in my PayPal account and take advantage of a cashback offer from the CC. Won't get the cashback if the CC payment is through PayPal.)

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Dell :: This Week I Will Purchase My First $3,700+ Laptop

Jun 29, 2009

I'm referring to the Dellienware M17x. I wanted to post this here because I will be purchasing this laptop from Dell Canada.

I was wondering if you guys could tell me how I can save money. I am aware of the EPP 7% discount. IS there any other discount that I could get?

I bought a m15x last year and sent it back since it was defective, I was offered a 5% discount on my next alienware purchase. I called Dell Canada's sales reps and they don't know anything about applying a credit from Alienware.

I sent the email with 5% discount to 5 different reps and they all said that they would send it to their managers and get back to me ASAP. well none of them have gotten back to me .....

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Mar 6, 2010

I live out of the US and I am going to travel next week to New York and Los Angeles for a week.

I have an address in both locations but that does not help me because shipping takes more then on week for sure.

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Dell :: Cheapest Place To Purchase Xps 16/13

May 20, 2009

I cant believe how much money could be saved if i were to get it from the states!

Where is best value to get one from UK ? it seems as though most money can be saved by getting a refurb, lots on ebay and from a lot of reputable sellers.

where did you get yours from? dell ? ebay ? which seller? etc

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