HP/Compaq :: HP Envy Series Exchanges, Warrranties, And Service Policies
Nov 13, 2009
I got an HP Envy 15 recently with the Bing CB deal on the day it was released; but have found that an SSD on that machine would probably be necessary for my needs. I posted some questions in the owners' lounge, but haven't since gotten any response, so I assume that people there may not know the answers. So I want to see if people in the broader HP forum would be familiar with these things.
When I purchased this machine, HDD was the only option, and the HDD is not listed as a user serviceable component. But in the last couple of days, the SSD option is up on the HP website; so I can see several options that maybe available to me, depending on HP policies. Is anyone here familiar with HP policies regarding:
1) Returns of products, does the 21 days mean 21 days from purchase, or 21 days from the time that I receive the product?
2) Returns of products that was purchased with warranty? I did purchase with the 3 year accidental; but I have not activated the service with the machine yet.
3) Exchange of products, how easily could it be done through HP, for the same machine of a different configuration?
4) Bing cash back, would it still be valid if I decided to exchange it for the same machine of a different configuration?
5) Since the HDD doesn't seem to be a consumer serviceable part, would it endanger the warranty if I changed out the drive myself? Or would they even care about that?
6) How easily can HP parts such as the 1.8" brackets be obtainable from HP, some time in the next few months; based on experiences with HP products in the past.
I guess depending on the answers to these questions, I would have the option of A) returning and buying anew; B) exchange for another configuration through HP; C) change out the HDD myself with a 2.5" and just forget about it; D) wait until the appropriate parts are available, then change it out with two 1.8" drives.
I would like to keep the BCB; but if there is no other way of getting an SSD into that machine, then I might just have to let that go, and try to find some lesser discount to work with.
Bought a very costly HP laptop around Sep 08 Experienced heating problems from around Dec 08. Dealt with their customer care to get it returned or replaced in Jan – but they simply would do nothing for it. Heating problem as got worse. It turned off due to over heating with just windows and 2 windows of Firefox and a streaming video. Trying to understand the options I have now. So people who have had similar experience with HP customer care, PLEASE tell what can I do now.
Reading the expanded version below will give a lot more insight to my problem.
Laptop config
HP Pavilion DV4T-1000
Vista Home Premium (64-bit) Core(TM)2 Duo T9400 (2.53 GHz) 14.1" WXGA High-Definition HP LED Widescreen 3GB DDR2 RAM 256MB NVIDIA GeForce 9200M GS 250GB 5400RPM SATA Hard Drive with Hard Drive Protection from Fuji Intel(R) WiFi Link 5100AGN High Capacity 6 Cell Lithium Ion Battery..........
I wanted to share my recent experience with HP and to serve as a warning for anyone else planning on checking out the hp envy 15. I was one of the first to buy the envy from the day it was launched back in fall of last year, but had to return it due to a bad gpu. That was fine and the return went alright, and I ordered the 2nd gen one the day it was announced as well and I got it with the new core i5 processor and matte screen. The laptop was delayed in its delivery like many of the other members here and I got it around the beginning of February (so about a 1 month delay). Of course HP had no problem in charging me within hours of me placing the order and 1 month out from when I would actually receive it due to their own delays.
Since then it had been running just fine for the most part, with just a lot of heat build-up when playing any sort of game. Eventually however there seems to have been some longer-term repercussions due to the heat, namely that the edges started to expand out and peel away from the case. This led to the edges starting to chip off (I'm talking about the bright silver plastic edge that outlines the laptop). I published an early review for the envy 15 for the first gen model in case you wanted pictures of the palmrest edges. I could clearly see in at least one corner that due to heat build-up it seemed as though the adhesive that was holding the plastic edge to the main case was getting loose and as a result of the plastic was bulging out........
I finally got Dell to agree to exchange my defective laptop. I am a little concerned because when I look at the warranty on my computer and on my wifes computer under "My systems and Peripherals" both of our systems now show
warranties as expired. My wife should have about 5 months left on hers and I had 2 years plus 5 years of complete care.
I bought a Studio 1555 for $1,173 and used Dell's Preferred Account to pay for it (so in other words it hasn't been paid for yet). Because of a defective screen I set up an exchange.
THey just shipped it and it should be here tomorrow. The invoice for the replacement has its own total, Order Total : $1100.30
Can any ENVY owners (any model is fine), comment on the cooling system, hardware temperatures, physical temperatures, etc.? And if anyone knows about the cooling system/features/vents for the ENVY 14.
Also, compare ENVY's gamingability to the m11x, MSI GE600 or MSI GX640, if possible.
Today, I turned on my laptop to discover that the audio was not working. I have tried updating the drivers, restarting the computer, and trying the default repair tool, but nothing has worked so far. Â I have the Lenovo Z50
I just got my new system, and wanted to remove the crapware before creating my recovery disks. I did that, then ran the Sony utility to create the recovery disks. I did not install anything.
One thing I uninstalled was SQL Server. I have no need of it.
Building the recovery froze at various stages of completion... 44%, 27%, 21%. I got an alert with the error, "Failed to start database service". I finally caught that error right away and dismissed -- then the system finished building the recovery disks.
Great -- now I have to wonder, are the recovery disks even valid?
Also, what database service does the system want, and what process wants it? I now get this error at arbitrary times. Sometimes on startup. Usually whenever I do anything with install/remove programs. So is this some new Windows 7 enhancement to the registry? Have I created a time bomb in my system by deleting SQL Server? If Windows 7 needs this, why did it let me delete it?
So far I wish I had a DOS machine. It's unfortunate that my work requires me to use Windows -- the OS treats me badly, and I can't use my new machine until I can predict whether the initial setup is valid.
I signed into my laptop as usual and realized the sound had stopped working for me and i believe i didn't change any settings.  It is saying that the audio service isn't running and then when i right click and then click onto playback to devices it says i don't have any.  I've tried most of the adive on the internet such as device manager (says i have them and they're fine), uninstalling the driver and reinstalling and using a system restore point to before my most recent update. These have resulted in no change to the situation.  I also tried starting the windows audio service on the services and it failed and came up with error 1068.
I have installed the one key recovery driver , but don know why it's not functioning~after i press the one key recovery button, it shows "the program can not find the service partition, this function is currently unavailable" instead of asking me to reboot into the system recovery environment.
How to install the window correctly so that i wont lost the one key recovery function
I purchased a DV9500 laptop 2yrs ago for my personal business.One year into it's life the Nvidia GPU dies and I send it in for a motherboard replacement.After some searching it appears there is a major problem with the 8600 series of Nvidia GPUs. While there they also replace the keyboard (which had absolutely nothing wrong with it), but while replacing the keyboard they cracked the left corner of the top of the case.
I called HP when I received the laptop back and the only solution was to send it back (again) and be without my laptop and applications for at least another week. Kind of hard to use Dreamweaver and Photoshop when they are 2000 miles away!
Guess what? Exactly one year later... Nvidia GPU dies again. . Call HP on 6/26 to get the box shipped and again mention the case issue. I figure since I HAVE to send it in again that now would be a good time to get the case fixed. They received the laptop on 7/1 with an expected return date of 7/8, which I didn't worry about because they usually return well before the date promised........
I tried to to recover from onekey recovery key I use system recovey mode but at that time i got error:"The program cannot find service partition. This function currently unavailable ."
My system work normally... I wont my lappy factory default...Â
I called HP to try and get a quote on the envy 15, unsurprisingly I get a foreign sales rep. I tell them I'm trying to get a quote to compare prices between this and the m15x which is almost the same price. Dell customer support had no trouble understanding this and talked with me. The HP rep was literally just telling me things I could find on the website I've called HP 3 times and I get a bad rep each one.
where I can check the status of the service plan I bought with the HP? I have the receipt, I sent in the card, but I can't find any place to check it online.
I rescued an old laptop (Compaq Presario 1200XL500) from the recycling bin and would like to make it usable for a sixth grader. It boots with the base RAm but I would have to add one module. I need to find a user and/or service manual first so that I understand what this old laptop needs. No manuals seem to be available on the HP site. Are there other sites where I might find one?
So I got my DV5t in January. I sent it in to Zagg immediately after receipt to have an InvisibleShield put on it. As soon as I started using the notebook I was having trouble with the integrated TV tuner I/O port not making a proper connection (I would have to prop the cable up with something.) After about a week and a half the port completely failed.
So, I call tech support and spend 2 hours on the phone with some person in India while they try to understand what I'm trying to tell them. They took control of my computer a couple of times to remove/reinstall the drivers. After which she opened up WMC and went to "Internet TV" and tried to tell me that the tuner was working properly. So after we got that SNAFU worked out and the problem clearly explained (1.5 hours into the call) she tried to get me to approve the sending of a replacement antenna saying that it was the problem. I explained to her that I had tested both the antenna and the CATV connector and they were both doing exactly the same thing. Eventually I get a repair ticket and send the notebook in to get repaired. Well they replaced my wireless card instead of my TV tuner and sent it back to me. The repair note said that the wireless card had been flagged on a diagnostic. I don't know if the person at the TN repair center couldn't read or what because my customer repair request form (the one I fill out) stated that my problem was with the TV tuner. So I call tech support again and after an hour I get another repair ticket and send it in. Now they are trying to charge me $296 to repair the TV tuner claiming it was "customer induced damage." That's more than a third of the price of what I paid for the computer.
The reason I say don't get the integrated TV tuner is because if HP is going to view any problems with the the tuner port as "customer induced damage" then they are going to try to get you to foot the bill. In my opinion if you want a tuner just get an aftermarket (HP or other).
this is a popup i'm getting everytime i boot up now. it started happening after i went through msconfig to disable some things at startup. it doesn't seem to be comromising anything in use but i am curious what it is and how to make it stop.
and on an unrelated note, i'm wondering if i can't get more room out of my HD. my model is advertised at 320, but only shows 286 available. i know it's always less than whats advertised but that seems like more than usual. i also have used up about 250 in files and programes yet only have 13.6gb left. i've turned off restore point, could there be anything else bogging down my HD that i can't see? also is there a way to clear out the recovery drive and add on the free space to my c drive?
In December 2007 I purchased an HP Pavilion 6119 laptop. My First laptop. A Christmas gift from my wife. Almost immediately we began to have problems. Not being computer savvy I relied on others to help with software issues on more than one occasion. My wife took it in to Best Buy twice for assistance. A few months later I had to return it to HP under warranty for them to replace the keyboard touch pad for the DVD, repair a speaker issue and eliminate a ticking noise emanating from inside the computer.
After that the computer would occasionally just shut off. I lived with this for a while and in December of 2009 called in for repair and was told by HP that the repair could be done for $398. I took no action on this and in January 2009 I was told be a friend that my computer had a recall, something HP calls a "service enhancement for a known problem".
I immediately contacted HP on Jan 29 and was told I was 1 month past the "service enhancement" warranty. If HP had told me in the past about this I would have asked for the "service enhancement" since it was for my specific laptop and my specific problem. HP never mentioned the "service enhancement" to me.........
I'm shopping for laptops right now and I'm pretty much stuck between these two. My main question for the 14 is will it be able to do full hd? I know 1920x1080 is a bit much to ask for on a 14.5" screen but I haven't been able to find a solid answer for this question. The 14 has more features and the internal cd drive is a plus, but not a dealbreaker for the 15 since the cd drive isn't used too much. Taking out price, which one would be a better buy?
I have a couple of questions about the Envy v2. I'm certain the answers are somewhere in the massive owner's thread but it's way too long to want to go through at this point.
My questions are:
1) Audio quality of external speakers. Is there enough bass in them? Do they sound "tin-y"?
2) Noise from the fan when the GPU is in high use. How loud is the fan? Has anyone put a decibel meter to it?
3) Temp of the GPU. My Studio 15 is hitting a high of 70c when running and was wondering how the newer ATI is.
The first I heard about the Envy line was that it was a gorgeous laptop with a great display and above-average speakers. However, it was fundamentally flawed with a horrible trackpad and overheating issues(present in the 13, but further aggravated in the 15). After the spectacular fail of a release, I dropped the Envy out of consideration.
To the present, I've recently started looking at a huge array of laptops and have taken the Envy into consideration again. From what I've heard, the Envy 15 is in its second generation(I need a full-HD laptop and won't be considering the Envy 13). It now comes equipped with a i5 processor and the HD5830.............
I pulled the trigger and purchased an envy with these specs,
• Genuine Windows 7 Home Premium 64-bit • Intel(R) Core(TM) i7-720QM Processor (1.6GHz, 6MB L2 Cache, 1333MHz FSB) w/Turbo Boost up to 2.8 GHz • 4GB DDR3 System Memory (2 Dimm) • 320GB 7200RPM SATA Hard Drive with HP ProtectSmart Hard Drive Protection • 1GB ATI Mobility Radeon(TM) HD 5830 Graphics - For i7 Processors • 15.6" diagonal Full High Definition LED HP Ultra Brightview Widescreen Display (1920x1080) • Webcam Only • Intel Wireless-N Card with Bluetooth • HP Color Matching Keyboard • 6 Cell Lithium Ion Polymer Battery
Tech specs known at the moment: - Intel CPU - Windows 7 OS - Lithium Polymer battery with optional extended external battery - Interfaces: HDMI, 2xUSB, hybrid jack audio
