HP/Compaq :: HP Envy Series Exchanges, Warrranties, And Service Policies

Nov 13, 2009

I got an HP Envy 15 recently with the Bing CB deal on the day it was released; but have found that an SSD on that machine would probably be necessary for my needs. I posted some questions in the owners' lounge, but haven't since gotten any response, so I assume that people there may not know the answers. So I want to see if people in the broader HP forum would be familiar with these things.

When I purchased this machine, HDD was the only option, and the HDD is not listed as a user serviceable component. But in the last couple of days, the SSD option is up on the HP website; so I can see several options that maybe available to me, depending on HP policies. Is anyone here familiar with HP policies regarding:

1) Returns of products, does the 21 days mean 21 days from purchase, or 21 days from the time that I receive the product?

2) Returns of products that was purchased with warranty? I did purchase with the 3 year accidental; but I have not activated the service with the machine yet.

3) Exchange of products, how easily could it be done through HP, for the same machine of a different configuration?

4) Bing cash back, would it still be valid if I decided to exchange it for the same machine of a different configuration?

5) Since the HDD doesn't seem to be a consumer serviceable part, would it endanger the warranty if I changed out the drive myself? Or would they even care about that?

6) How easily can HP parts such as the 1.8" brackets be obtainable from HP, some time in the next few months; based on experiences with HP products in the past.

I guess depending on the answers to these questions, I would have the option of A) returning and buying anew; B) exchange for another configuration through HP; C) change out the HDD myself with a 2.5" and just forget about it; D) wait until the appropriate parts are available, then change it out with two 1.8" drives.

I would like to keep the BCB; but if there is no other way of getting an SSD into that machine, then I might just have to let that go, and try to find some lesser discount to work with.

View 5 Replies


HP/Compaq :: How To Deal Withcustomer Care /Policies

May 10, 2009

Short summary of the problem:

Bought a very costly HP laptop around Sep 08
Experienced heating problems from around Dec 08.
Dealt with their customer care to get it returned or replaced in Jan but they simply would do nothing for it.
Heating problem as got worse. It turned off due to over heating with just windows and 2 windows of Firefox and a streaming video.
Trying to understand the options I have now. So people who have had similar experience with HP customer care, PLEASE tell what can I do now.

Reading the expanded version below will give a lot more insight to my problem.

Laptop config

HP Pavilion DV4T-1000

Vista Home Premium (64-bit)
Core(TM)2 Duo T9400 (2.53 GHz)
14.1" WXGA High-Definition HP LED Widescreen
256MB NVIDIA GeForce 9200M GS
250GB 5400RPM SATA Hard Drive with Hard Drive Protection from Fuji
Intel(R) WiFi Link 5100AGN
High Capacity 6 Cell Lithium Ion Battery..........

View 10 Replies View Related

HP/Compaq :: HP Envy 15Personal Customer Service Experience

Apr 20, 2010

I wanted to share my recent experience with HP and to serve as a warning for anyone else planning on checking out the hp envy 15. I was one of the first to buy the envy from the day it was launched back in fall of last year, but had to return it due to a bad gpu. That was fine and the return went alright, and I ordered the 2nd gen one the day it was announced as well and I got it with the new core i5 processor and matte screen. The laptop was delayed in its delivery like many of the other members here and I got it around the beginning of February (so about a 1 month delay). Of course HP had no problem in charging me within hours of me placing the order and 1 month out from when I would actually receive it due to their own delays.

Since then it had been running just fine for the most part, with just a lot of heat build-up when playing any sort of game. Eventually however there seems to have been some longer-term repercussions due to the heat, namely that the edges started to expand out and peel away from the case. This led to the edges starting to chip off (I'm talking about the bright silver plastic edge that outlines the laptop). I published an early review for the envy 15 for the first gen model in case you wanted pictures of the palmrest edges. I could clearly see in at least one corner that due to heat build-up it seemed as though the adhesive that was holding the plastic edge to the main case was getting loose and as a result of the plastic was bulging out........

View 10 Replies View Related

Dell :: Exchanges M1710 For M1730

Oct 14, 2009

After going through 3 GPU's, heat sinks, fans, motherboards, processors.

Dell is finally going to replace my ...............................................................

View 4 Replies View Related

Dell :: Question About Exchanges And Warranty

Apr 10, 2010

I finally got Dell to agree to exchange my defective laptop. I am a little concerned because when I look at the warranty on my computer and on my wifes computer under "My systems and Peripherals" both of our systems now show

warranties as expired. My wife should have about 5 months left on hers and I had 2 years plus 5 years of complete care.

View 3 Replies View Related

Dell :: How Do Exchanges Work When Using Preferred Account?

Jun 23, 2009

I bought a Studio 1555 for $1,173 and used Dell's Preferred Account to pay for it (so in other words it hasn't been paid for yet). Because of a defective screen I set up an exchange.

THey just shipped it and it should be here tomorrow. The invoice for the replacement has its own total,
Order Total : $1100.30

Which is $73 cheaper .....

View 4 Replies View Related

HP/Compaq :: ENVY Series Cooling + Gaming-ability

May 28, 2010

Can any ENVY owners (any model is fine), comment on the cooling system, hardware temperatures, physical temperatures, etc.? And if anyone knows about the cooling system/features/vents for the ENVY 14.

Also, compare ENVY's gamingability to the m11x, MSI GE600 or MSI GX640, if possible.

View 10 Replies View Related

Lenovo P/Y/Z Series :: Z50 / The Audio Service Is Not Running?

Sep 17, 2014

Today, I turned on my laptop to discover that the audio was not working. I have tried updating the drivers, restarting the computer, and trying the default repair tool, but nothing has worked so far.
I have the Lenovo Z50

View 7 Replies View Related

Sony :: New F-series... Failed To Start Database Service Error

May 7, 2010

I just got my new system, and wanted to remove the crapware before creating my recovery disks. I did that, then ran the Sony utility to create the recovery disks. I did not install anything.

One thing I uninstalled was SQL Server. I have no need of it.

Building the recovery froze at various stages of completion... 44%, 27%, 21%. I got an alert with the error, "Failed to start database service". I finally caught that error right away and dismissed -- then the system finished building the recovery disks.

Great -- now I have to wonder, are the recovery disks even valid?

Also, what database service does the system want, and what process wants it? I now get this error at arbitrary times. Sometimes on startup. Usually whenever I do anything with install/remove programs. So is this some new Windows 7 enhancement to the registry? Have I created a time bomb in my system by deleting SQL Server? If Windows 7 needs this, why did it let me delete it?

So far I wish I had a DOS machine. It's unfortunate that my work requires me to use Windows -- the OS treats me badly, and I can't use my new machine until I can predict whether the initial setup is valid.

View 3 Replies View Related

Lenovo B / G Series :: Audio Service Isn't Running - Error 1068

Oct 8, 2014

I signed into my laptop as usual and realized the sound had stopped working for me and i believe i didn't change any settings.
It is saying that the audio service isn't running and then when i right click and then click onto playback to devices it says i don't have any.
I've tried most of the adive on the internet such as device manager (says i have them and they're fine), uninstalling the driver and reinstalling and using a system restore point to before my most recent update. These have resulted in no change to the situation.
I also tried starting the windows audio service on the services and it failed and came up with error 1068.

View 5 Replies View Related

Lenovo B / G Series :: OneKey Recovery Not Functioning - Program Cannot Find Service Partition

Aug 8, 2012

I have installed the one key recovery driver , but don know why it's not functioning~after i press the one key recovery button, it shows "the program can not find the service partition, this function is currently unavailable" instead of asking me to reboot into the system recovery environment.

How to install the window correctly so that i wont lost the one key recovery function

View 6 Replies View Related

HP/Compaq :: HP Service

Jul 9, 2009

I purchased a DV9500 laptop 2yrs ago for my personal business.One year into it's life the Nvidia GPU dies and I send it in for a motherboard replacement.After some searching it appears there is a major problem with the 8600 series of Nvidia GPUs. While there they also replace the keyboard (which had absolutely nothing wrong with it), but while replacing the keyboard they cracked the left corner of the top of the case.

I called HP when I received the laptop back and the only solution was to send it back (again) and be without my laptop and applications for at least another week. Kind of hard to use Dreamweaver and Photoshop when they are 2000 miles away!

Guess what? Exactly one year later... Nvidia GPU dies again. . Call HP on 6/26 to get the box shipped and again mention the case issue. I figure since I HAVE to send it in again that now would be a good time to get the case fixed. They received the laptop on 7/1 with an expected return date of 7/8, which I didn't worry about because they usually return well before the date promised........

View 4 Replies View Related

Lenovo P/Y/Z Series :: IdeaPad Z580 - OneKey Recovery / Program Cannot Find Service Partition

Jun 21, 2014

I have lenovo ideapad z580 with win-7 64bits...

I tried to to recover from onekey recovery key I use system recovey mode but at that time i got error:"The program cannot find service partition. This function currently unavailable ."

My system work normally... I wont my lappy factory default... 

Link to picture ......

View 1 Replies View Related

HP/Compaq :: HP Customer Service

Apr 10, 2010

I called HP to try and get a quote on the envy 15, unsurprisingly I get a foreign sales rep. I tell them I'm trying to get a quote to compare prices between this and the m15x which is almost the same price. Dell customer support had no trouble understanding this and talked with me. The HP rep was literally just telling me things I could find on the website I've called HP 3 times and I get a bad rep each one.

View 6 Replies View Related

HP/Compaq :: Nx6125 Service Manual

Dec 10, 2009

i need sevice manual for Hp nx6125.

Driver recovery cd user guides instruction service fix and repair just about anything using this website!
<H1>laptop hp compaq nx6125 service manual


Driver recovery cd user guides instruction service fix and repair just about anything using this website!
<H1>laptop hp compaq nx6125 service manual


View 6 Replies View Related

HP/Compaq :: HP Service Plan Status Online

Jul 28, 2009

where I can check the status of the service plan I bought with the HP? I have the receipt, I sent in the card, but I can't find any place to check it online.

View 10 Replies View Related

HP/Compaq :: Service And User Manuals For Presario 1200XL500

Jun 29, 2009

I rescued an old laptop (Compaq Presario 1200XL500) from the recycling bin and would like to make it usable for a sixth grader. It boots with the base RAm but I would have to add one module. I need to find a user and/or service manual first so that I understand what this old laptop needs. No manuals seem to be available on the HP site. Are there other sites where I might find one?

View 3 Replies View Related

HP/Compaq :: HP Customer Service/Repair Is HORRID- Don't Get The Integrated TV Tuner

Feb 22, 2009

So I got my DV5t in January. I sent it in to Zagg immediately after receipt to have an InvisibleShield put on it. As soon as I started using the notebook I was having trouble with the integrated TV tuner I/O port not making a proper connection (I would have to prop the cable up with something.) After about a week and a half the port completely failed.

So, I call tech support and spend 2 hours on the phone with some person in India while they try to understand what I'm trying to tell them. They took control of my computer a couple of times to remove/reinstall the drivers. After which she opened up WMC and went to "Internet TV" and tried to tell me that the tuner was working properly. So after we got that SNAFU worked out and the problem clearly explained (1.5 hours into the call) she tried to get me to approve the sending of a replacement antenna saying that it was the problem. I explained to her that I had tested both the antenna and the CATV connector and they were both doing exactly the same thing. Eventually I get a repair ticket and send the notebook in to get repaired. Well they replaced my wireless card instead of my TV tuner and sent it back to me. The repair note said that the wireless card had been flagged on a diagnostic. I don't know if the person at the TN repair center couldn't read or what because my customer repair request form (the one I fill out) stated that my problem was with the TV tuner. So I call tech support again and after an hour I get another repair ticket and send it in. Now they are trying to charge me $296 to repair the TV tuner claiming it was "customer induced damage." That's more than a third of the price of what I paid for the computer.

The reason I say don't get the integrated TV tuner is because if HP is going to view any problems with the the tuner port as "customer induced damage" then they are going to try to get you to foot the bill. In my opinion if you want a tuner just get an aftermarket (HP or other).

View 10 Replies View Related

HP/Compaq :: Envy Beats Or Envy 15

Mar 21, 2010

beats edition as compared to the envy 15 version.

1. What reason is there for the 800 dollar difference in price other than the beats headphones?

2.Does the back of the case only have the beats logo on it or is there any type of laser etching like on the original envy.

View 10 Replies View Related

HP/Compaq :: "network Store Interface Service Has Stopped Working" / HD Space

Apr 16, 2009

this is a popup i'm getting everytime i boot up now. it started happening after i went through msconfig to disable some things at startup. it doesn't seem to be comromising anything in use but i am curious what it is and how to make it stop.

and on an unrelated note, i'm wondering if i can't get more room out of my HD. my model is advertised at 320, but only shows 286 available. i know it's always less than whats advertised but that seems like more than usual. i also have used up about 250 in files and programes yet only have 13.6gb left. i've turned off restore point, could there be anything else bogging down my HD that i can't see? also is there a way to clear out the recovery drive and add on the free space to my c drive?

View 4 Replies View Related

HP/Compaq :: HP "service Enhancement"

Jan 29, 2009

In December 2007 I purchased an HP Pavilion 6119 laptop. My First laptop. A Christmas gift from my wife. Almost immediately we began to have problems. Not being computer savvy I relied on others to help with software issues on more than one occasion. My wife took it in to Best Buy twice for assistance. A few months later I had to return it to HP under warranty for them to replace the keyboard touch pad for the DVD, repair a speaker issue and eliminate a ticking noise emanating from inside the computer.

After that the computer would occasionally just shut off. I lived with this for a while and in December of 2009 called in for repair and was told by HP that the repair could be done for $398. I took no action on this and in January 2009 I was told be a friend that my computer had a recall, something HP calls a "service enhancement for a known problem".

I immediately contacted HP on Jan 29 and was told I was 1 month past the "service enhancement" warranty. If HP had told me in the past about this I would have asked for the "service enhancement" since it was for my specific laptop and my specific problem. HP never mentioned the "service enhancement" to me.........

View 10 Replies View Related

HP Envy 17t-j100 :: Sound Arbitrarily Go To Just A Series Of Pops And Clicks

Dec 9, 2011

why every day, all my sound arbitrarily go to just a series of just pops and clicks??????????
ENVY 17t-j100 Quad Edition CTO Notebook PC

View 1 Replies View Related

HP/Compaq :: HP Envy 15 Do It Will

Nov 29, 2009

I am considering on purchasing the Hp Envy 15, however I was wondering if these componants are upgradable.

Is the cpu upgradable to Arrandale when it comes out?

Is the gpu upgradable mxm type, so I can upgrade to ATI 5000 series?

View 4 Replies View Related

HP/Compaq :: Envy 17

Jan 7, 2010

Any news on the Envy 17?

View 10 Replies View Related

HP/Compaq :: HP Envy 15 1st Gen

Mar 23, 2010

I've got a great offer for buying a used 1st generation Envy 15, dirt cheap.

However, I was wondering if heat management and battery life has improved with driver- and BIOS updates over time.

In short, has any of the points of criticism that the Envy originally received been improved with driver and BIOS updates?

View 5 Replies View Related

HP/Compaq :: Envy 14 Or 15

May 28, 2010

I'm shopping for laptops right now and I'm pretty much stuck between these two. My main question for the 14 is will it be able to do full hd? I know 1920x1080 is a bit much to ask for on a 14.5" screen but I haven't been able to find a solid answer for this question. The 14 has more features and the internal cd drive is a plus, but not a dealbreaker for the 15 since the cd drive isn't used too much. Taking out price, which one would be a better buy?

View 10 Replies View Related

HP/Compaq :: Envy V2

Feb 13, 2010

I have a couple of questions about the Envy v2. I'm certain the answers are somewhere in the massive owner's thread but it's way too long to want to go through at this point.

My questions are:

1) Audio quality of external speakers. Is there enough bass in them? Do they sound "tin-y"?

2) Noise from the fan when the GPU is in high use. How loud is the fan? Has anyone put a decibel meter to it?

3) Temp of the GPU. My Studio 15 is hitting a high of 70c when running and was wondering how the newer ATI is.

View 6 Replies View Related

HP/Compaq :: HP Envy 15 G2

Apr 11, 2010

The first I heard about the Envy line was that it was a gorgeous laptop with a great display and above-average speakers. However, it was fundamentally flawed with a horrible trackpad and overheating issues(present in the 13, but further aggravated in the 15). After the spectacular fail of a release, I dropped the Envy out of consideration.

To the present, I've recently started looking at a huge array of laptops and have taken the Envy into consideration again. From what I've heard, the Envy 15 is in its second generation(I need a full-HD laptop and won't be considering the Envy 13). It now comes equipped with a i5 processor and the HD5830.............

View 10 Replies View Related

HP/Compaq :: Envy 15 I7

Jan 14, 2010

I pulled the trigger and purchased an envy with these specs,

Genuine Windows 7 Home Premium 64-bit
Intel(R) Core(TM) i7-720QM Processor (1.6GHz, 6MB L2 Cache, 1333MHz FSB) w/Turbo Boost up to 2.8 GHz
4GB DDR3 System Memory (2 Dimm)
320GB 7200RPM SATA Hard Drive with HP ProtectSmart Hard Drive Protection
1GB ATI Mobility Radeon(TM) HD 5830 Graphics - For i7 Processors
15.6" diagonal Full High Definition LED HP Ultra Brightview Widescreen Display (1920x1080)
Webcam Only
Intel Wireless-N Card with Bluetooth
HP Color Matching Keyboard
6 Cell Lithium Ion Polymer Battery

View 3 Replies View Related

HP/Compaq :: HP Envy 13

Sep 14, 2009

First shots here:

Tech specs known at the moment:
- Intel CPU
- Windows 7 OS
- Lithium Polymer battery with optional extended external battery
- Interfaces: HDMI, 2xUSB, hybrid jack audio

View 10 Replies View Related

Copyrights 2005-15 www.BigResource.com, All rights reserved