Dell :: Warranty Clarification On Studio XPS 13 And 16
Apr 15, 2009
This could well be more conniving bull but a Dell Sales rep told me that the standard 1 year warranty is collect and return??? I have never heard of it to be "collect and return" as far as I know it's always been on site repair or replace..
I'm an owner of a sxps 1340 and have the following problem. My system freezes after 5 minutes of operating. It does that 3 out of the 4 times if I reboot. I think this appeared after I installed the videocard update when I received the Dell "Alert".
After corresponding with Dell they advised me to do a system restore, which didn't help. So now I did a factory image restore to bring everything back as initially.
My system has 4GB of internal memory, but if I start task manager I only see 2301MB of physical memory. And my system is using 51% of the total physical memory. This without having installed any programs except the one that came with the factory image.
My question is: Could this be a memory hardware failure?
I am expecting my E6500 to-morrow , here is the portion of final specs. Looking for inputs from others who have received their E6500 in last 2 days to see if they got the .3 MP webcam or 2MP webcam, ....
i had just selected the webcam with microphone will find out what i get....but here is the bill of parts..
320-7003 Integrated VGA webcam with microphone for Latitude E6500 320-7015 15.4 inch Wide Screen WXGA+ LCD for Latitude E6500 313-6807 Integrated 2.0MP VGA web cam w/ microphone for WXGA+ LCD Latitude E6500 $0.00
my question is, what's the best value with these warranties? I know I should probably be protected, but should I assume that after 1 year I'd be in the clear anyway? Also, I think the 1645 doesn't come with 2 year warranties (for some reason) so those would be out of the question.
Does anyone know off hand if opening up my laptop would affect my warranty? I am taking a ComTIA A+ course, and I wanted to open the case to my Dell Laptop in class, but my instructor wasn't sure if I should because he said the warranty may not be any good if I open it.
I am having MAJOR issues with my Studio 1535 and I could use some input!
About two months ago, the fan kicked on at HIGH speed as soon as I pressed the power button to boot up. It continued to run on HIGH indefinitely, unless I lifted one of the rear corners a bit off the desk. Then the fan would stop instantly until I lowered the edge back down to the desk surface.
I've spoken with a few other 1535 owners who've had the same issue. Motherboard flex seems to be the culprit and it (the system/mother board) needs to be replaced.
I sent it in for warranty repair the first time with a detailed explanation of the problem. I also detailed a problem I was having with the keyboard that needed to be fixed. They replaced the keyboard and didn't address the fan issue. Immediately out of the box, I powered it up and the fan instantly kicked on HIGH, too.
I sent it back a second time with a detailed explanation again (after a long chat with tech support). They replaced the fan itself. I got it back yesterday and as soon as I hit power, the fan kicked in at HIGH speed. Making matters WORSE, the system gave me an error during the boot sequence that it didn't recognize and couldn't charge the battery! It allowed me to ESC out of the error and booted to my desktop. That's when I realized the Touchpad wouldn't work at all! I had to connect a wireless mouse via USB to do ANYTHING!
To add insult to injury, there's an inch-long scratch on the Midnight Blue lid that wasn't there the last time I sent it back!
So now, I've got the FAN/motherboard issue, some sort of Battery problem AND the Touchpad doesn't work! The scratch is the least of my worries...
I read lots of people getting replacements for their 2-4 yr old laptops with Dell warranty. I've been using my e1505 since June 2007 and just ordered 1558 last weekend, but with only 1-yr basic warranty.
Which warranties are those people using? Premium or Advanced? Which is comparable to "Complete Care"? Also, would it be cheaper to buy more expensive warranty at the checkout or buy extension once I receive the system?
Warranties cost only a few hundred dollars and people just seem to be getting amazing replacement laptops, like e1505 to SXPS 16.
The reseller transferred the warranty and this was evident by tech support provided in the first few months of ownership. I recently contacted Dell due to my Nvidia Geforce 8800M graphics card not being disabled by Windows. I assume I have a physical problem with my card..
Dell now says I do not have a warranty, that it was never transferred. I pointed out the early tech support and the fact that I know for a fact the warranty was transferred by the reseller. Dell tells me to recontact the reseller and again have the warranty transferred. The reseller is out of business..
Am I up a creek without a paddle or is Dell sandbagging due to the onslaught of video problems with XPS M1730's..
To keep is short I was trying to extend the warrant for my xps m1530.The online systems doesnít seem to be working after hitting purchase options the page just keeps reloading with Firefox or IE so itís off to the phone.
My first call I get a quote of $169 for a 1 year or $255 plus a $50 rebate for 2 years. Can you imagine I get disconnected? I call back now I get a quote of $179 for a one year and $254 with no rebate available for 2 years. I ask to speak to a supervisor and of course get disconnect again.
Now I try the chat system here is what I got from them. 05/27/2010 02:33:26PMAgent (E&A_RR_Rep_Rick): "for one year, it would be $279, and for two years it's $418.69" 05/27/2010 02:33:48PMAgent (E&A_RR_Rep_Rick): "i could offer a $75 giftcard on either one, but that's the only price i have"
While Iím chatting a supervisor calls me and we agree on a deal for $254 for 2 years. I didnít have a credit card with me so said she would call me at 1pm to make the purchase. She calls gets all the information goes off to process it. Comes back no saying it would be $279 for 1 and $418 for 2 with no gift card available.
I asked to speak to her supervisor and of course disconnected again if you can imagine that. Well thanks for letting me vent.Dell has just lost a long time customer.
Going to purchase an E6500 and am wondering which OS to go with. This laptop will need to play well with the other machines on our home intranet in terms of file/printer sharing and such. Two of these machines have vista home and two with xp home.
The options are: vista home basic - included in price vista business - +$50
1. What are main differences between vista home and vista business?
2. Are both the vista home and vista business 64 bit? If not, how important is the whole 32 bit, 64 bit deal?
In addition, some clarification on the warranty options would be appreciated. I did read the description but am still a little confused.
The options are:
3 year limited + 3 year mail in - included in price So this means 3 year warranty total, possibly no understandable English speaking phone support, and you must mail in the machine for repair .....
I'm about to purchase an M4400 as a mobile editing station but I've only got one reservation. Basically, I can buy one with a dell 3 year warranty or I can buy a better speced one for 20% less that doesn't have a warranty as it's from a liquidation of assets sale.
Now, I'm pretty handy with computers/laptop and in the past I've taken apart laptops to replace CPU's, motherboards, hard drives, etc. so I'm fairly comfortable with fixing things when they go wrong. But my question is whether I should expect things to go wrong. I'm especially concerned about the screen and the occurrence of dead pixels. Is this commonplace and how many dead pixels does it take for dell to accept a returns anyway?
At home I have a Dell 2407WFP-HC and I've never had any problems with it. I built my desktop computer myself and I'm not concerned with parts of it going wrong as it's easy to find replacement parts, but the same can't be said for laptops, and there is a significant cost differential!
So, is it worth paying a 25% premium to have the dell warranty? I'm a frugal man, and a penny saved is always a good thing in my book, but not at the expense of having to shell out in 6 months when something goes wrong .....
I have a Dell Inspiron e1705 with the following specs:
Dual Core 1.86 2GB RAM 120GB HD WUXGA ATI x1400
The warranty is getting ready to end in a few days so I called Dell to see how much it would be to extend it. They gave me a quote of $169 for one year or $255 for two years (complete care would be additional).
Well, let me start off by saying that I received by M1530 at the beginning of this year as an exchange for a Vostro 1500 I had a bunch of little issues with.
To be honest, there was nothing truly wrong with the Vostro 1500, but I'm a sly-talking-Computer-Science-major that was sick of dell support giving me the run-around dozens of times, so I bullied them and got a $1400 system to replace my original $800 purchase
Now the dreaded heat issues related to the 8600m gt are starting to rear their ugly heads. Dell covers this issue a year past the regular warranty, so I have until February or something for the card to die or warrant a replacement.
So my issue is that I originally did not want to deal with dell support so I went ahead and put some AS-5 on the GPU and CPU. Previously I was experiences system shut down during heavy gaming.
The AS-5 only lowered the temperature a couple of degrees average (celsius) and it's been over 200 hours for the curing ......
I am guessing my GPU crapped out on me because when I install video drivers and reboot the system it won't boot into Windows without safe mode. Anyways, is it possible to get a replacement GPU without a warranty? Anything I can talk to about Dell Customer Service about? I'm broke and I just got the laptop.
I need to claim on my warranty for my Dell inspiron 1525 (I'm in the UK). I've heard ppl say though that the refurbished laptop they receive can be pretty bad sometimes and in much worse condition then the ones they return.
I paid extra for 3 years of completecare when I bought my SXPS16. Recently, I found a number of scratches on the inside of the screen and called them up hoping for a replacement screen. They told me that I'd have to send it in. Do I really not have the onsite? I wouldn't have paid extra for the warranty had I known that they wouldn't send a tech if problems arose.
My HDD is defective, so i send my laptop to Dell support. I also told them that my screen have grainy issue, so they might check it and hopefully they will do something about that (but not big issue though)
My 1year basic warranty will expire this June 2009, do i need to extend it more for 1 or 2years because of what happen to my HDD? I'm thinking of keeping this laptop until 2012
Is the Dell warranty WorldWide? Im thinking of purchasing a laptop here in germany, but most likely i will get it right before i fly off to hong kong. what happens if 2 or 3 days later the thing breaks?
I'm from India and my friend is coming to India from USA within a month. I'm asking my friend to place an online order in his name with USA address with "1yr remote diagnosis and In-home service" warranty.
Then once the laptop delivered to his USA address, he will bring it to India.
Now I want to ask the following couple of things... 1. Will the warranty be valid in India ? 2. Can I change the ownership from his name+USA address to my name+India address ? 3. If the warranty will not be valid in India what else procedure you will suggest me to SAVE EXTRA $
I have read a lot of posts which refer to faulty laptop replacement within the first 21 days of ownership. I am in the UK and recall that when I bought a Dell 20" monitor a few years back there was a limitation of 30 days for replacement with a new item.
Following that period, any replacement would be a re-furbished unit. During the 30 day period Dell sent me 3 replacement monitors before I got one with acceptable backlight bleed. They kept sending them without picking up the previous ones. Eventually they arranged a time to collect all the less than perfect monitors.
Can someone post a link to this policy of replacement with new for the first 21 or 30 days only? I have read the Customer Master Service Agreement, the Basic Hardware Support and the XPS NBD Warranty, but I can still find no reference to this policy.