I paid extra for 3 years of completecare when I bought my SXPS16. Recently, I found a number of scratches on the inside of the screen and called them up hoping for a replacement screen. They told me that I'd have to send it in. Do I really not have the onsite? I wouldn't have paid extra for the warranty had I known that they wouldn't send a tech if problems arose.
I received a call from a guy who was clearly calling from India today about ComgpleteCare. It seemed that he already had all my info and apparently ordered CompleteCare before I even confirmed it.
My son had picked up the phone, was given a confirmation number, and my son then gave the phone to me. When I was given the phone, the guy said that he wanted to verify a few things. He asked me for my credit card number, which I stupidly gave to him. He then said that CompleteCare was ordered .....
If you're just gonna tl;dr, read the first two and the very last paragraph, and look at the specs in sig.
I searched pretty thoroughly through the forums when I started my completecare process, but found no info, so I think this might be helpful for other people wondering what the Complete Care System Exchange / Replacement Warranty process is like.
So I've had a number of parts placed on the e1505 I purchased in summer 2006, every single component and plastic at least once except for the screen itself, a wsxga+ 1680x1050 - they literally don't sell these in laptops anymore.
It took a catastrophic spill outside my house on April 21st (i think), I tried to save it, but couldn't - screen had shattered, back left corner had bent up about an inch (heatsink assembly included), right hinge torn apart, but it still booted! I could plug in an external monitor and get somewhat though the boot phase (never bothered to fully boot back into windows after that)
Called in on the 22nd, they next-dayed a box, and i shipped it out on the 23rd.
Depot got in on the 28th according to FedEx, but I hadn't heard from them so I called in on the 29th to find out that the depot had in fact found there was fatal damage, and they were waiting on approval for a System Exchange .....
I read lots of people getting replacements for their 2-4 yr old laptops with Dell warranty. I've been using my e1505 since June 2007 and just ordered 1558 last weekend, but with only 1-yr basic warranty.
Which warranties are those people using? Premium or Advanced? Which is comparable to "Complete Care"? Also, would it be cheaper to buy more expensive warranty at the checkout or buy extension once I receive the system?
Warranties cost only a few hundred dollars and people just seem to be getting amazing replacement laptops, like e1505 to SXPS 16.
my question is, what's the best value with these warranties? I know I should probably be protected, but should I assume that after 1 year I'd be in the clear anyway? Also, I think the 1645 doesn't come with 2 year warranties (for some reason) so those would be out of the question.
The reseller transferred the warranty and this was evident by tech support provided in the first few months of ownership. I recently contacted Dell due to my Nvidia Geforce 8800M graphics card not being disabled by Windows. I assume I have a physical problem with my card..
Dell now says I do not have a warranty, that it was never transferred. I pointed out the early tech support and the fact that I know for a fact the warranty was transferred by the reseller. Dell tells me to recontact the reseller and again have the warranty transferred. The reseller is out of business..
Am I up a creek without a paddle or is Dell sandbagging due to the onslaught of video problems with XPS M1730's..
To keep is short I was trying to extend the warrant for my xps m1530.The online systems doesnít seem to be working after hitting purchase options the page just keeps reloading with Firefox or IE so itís off to the phone.
My first call I get a quote of $169 for a 1 year or $255 plus a $50 rebate for 2 years. Can you imagine I get disconnected? I call back now I get a quote of $179 for a one year and $254 with no rebate available for 2 years. I ask to speak to a supervisor and of course get disconnect again.
Now I try the chat system here is what I got from them. 05/27/2010 02:33:26PMAgent (E&A_RR_Rep_Rick): "for one year, it would be $279, and for two years it's $418.69" 05/27/2010 02:33:48PMAgent (E&A_RR_Rep_Rick): "i could offer a $75 giftcard on either one, but that's the only price i have"
While Iím chatting a supervisor calls me and we agree on a deal for $254 for 2 years. I didnít have a credit card with me so said she would call me at 1pm to make the purchase. She calls gets all the information goes off to process it. Comes back no saying it would be $279 for 1 and $418 for 2 with no gift card available.
I asked to speak to her supervisor and of course disconnected again if you can imagine that. Well thanks for letting me vent.Dell has just lost a long time customer.
Going to purchase an E6500 and am wondering which OS to go with. This laptop will need to play well with the other machines on our home intranet in terms of file/printer sharing and such. Two of these machines have vista home and two with xp home.
The options are: vista home basic - included in price vista business - +$50
1. What are main differences between vista home and vista business?
2. Are both the vista home and vista business 64 bit? If not, how important is the whole 32 bit, 64 bit deal?
In addition, some clarification on the warranty options would be appreciated. I did read the description but am still a little confused.
The options are:
3 year limited + 3 year mail in - included in price So this means 3 year warranty total, possibly no understandable English speaking phone support, and you must mail in the machine for repair .....
I'm about to purchase an M4400 as a mobile editing station but I've only got one reservation. Basically, I can buy one with a dell 3 year warranty or I can buy a better speced one for 20% less that doesn't have a warranty as it's from a liquidation of assets sale.
Now, I'm pretty handy with computers/laptop and in the past I've taken apart laptops to replace CPU's, motherboards, hard drives, etc. so I'm fairly comfortable with fixing things when they go wrong. But my question is whether I should expect things to go wrong. I'm especially concerned about the screen and the occurrence of dead pixels. Is this commonplace and how many dead pixels does it take for dell to accept a returns anyway?
At home I have a Dell 2407WFP-HC and I've never had any problems with it. I built my desktop computer myself and I'm not concerned with parts of it going wrong as it's easy to find replacement parts, but the same can't be said for laptops, and there is a significant cost differential!
So, is it worth paying a 25% premium to have the dell warranty? I'm a frugal man, and a penny saved is always a good thing in my book, but not at the expense of having to shell out in 6 months when something goes wrong .....
I have a Dell Inspiron e1705 with the following specs:
Dual Core 1.86 2GB RAM 120GB HD WUXGA ATI x1400
The warranty is getting ready to end in a few days so I called Dell to see how much it would be to extend it. They gave me a quote of $169 for one year or $255 for two years (complete care would be additional).
Well, let me start off by saying that I received by M1530 at the beginning of this year as an exchange for a Vostro 1500 I had a bunch of little issues with.
To be honest, there was nothing truly wrong with the Vostro 1500, but I'm a sly-talking-Computer-Science-major that was sick of dell support giving me the run-around dozens of times, so I bullied them and got a $1400 system to replace my original $800 purchase
Now the dreaded heat issues related to the 8600m gt are starting to rear their ugly heads. Dell covers this issue a year past the regular warranty, so I have until February or something for the card to die or warrant a replacement.
So my issue is that I originally did not want to deal with dell support so I went ahead and put some AS-5 on the GPU and CPU. Previously I was experiences system shut down during heavy gaming.
The AS-5 only lowered the temperature a couple of degrees average (celsius) and it's been over 200 hours for the curing ......
I am guessing my GPU crapped out on me because when I install video drivers and reboot the system it won't boot into Windows without safe mode. Anyways, is it possible to get a replacement GPU without a warranty? Anything I can talk to about Dell Customer Service about? I'm broke and I just got the laptop.
I need to claim on my warranty for my Dell inspiron 1525 (I'm in the UK). I've heard ppl say though that the refurbished laptop they receive can be pretty bad sometimes and in much worse condition then the ones they return.
My HDD is defective, so i send my laptop to Dell support. I also told them that my screen have grainy issue, so they might check it and hopefully they will do something about that (but not big issue though)
My 1year basic warranty will expire this June 2009, do i need to extend it more for 1 or 2years because of what happen to my HDD? I'm thinking of keeping this laptop until 2012
Is the Dell warranty WorldWide? Im thinking of purchasing a laptop here in germany, but most likely i will get it right before i fly off to hong kong. what happens if 2 or 3 days later the thing breaks?
I'm from India and my friend is coming to India from USA within a month. I'm asking my friend to place an online order in his name with USA address with "1yr remote diagnosis and In-home service" warranty.
Then once the laptop delivered to his USA address, he will bring it to India.
Now I want to ask the following couple of things... 1. Will the warranty be valid in India ? 2. Can I change the ownership from his name+USA address to my name+India address ? 3. If the warranty will not be valid in India what else procedure you will suggest me to SAVE EXTRA $
I have read a lot of posts which refer to faulty laptop replacement within the first 21 days of ownership. I am in the UK and recall that when I bought a Dell 20" monitor a few years back there was a limitation of 30 days for replacement with a new item.
Following that period, any replacement would be a re-furbished unit. During the 30 day period Dell sent me 3 replacement monitors before I got one with acceptable backlight bleed. They kept sending them without picking up the previous ones. Eventually they arranged a time to collect all the less than perfect monitors.
Can someone post a link to this policy of replacement with new for the first 21 or 30 days only? I have read the Customer Master Service Agreement, the Basic Hardware Support and the XPS NBD Warranty, but I can still find no reference to this policy.
Is there such a thing as having too many replacements by using the warranty?
From time to time, I see people sell laptops that are broken but still have their warranty.
Crazy I know and these laptops go for a cheap price as well. I'm surprised these sellers don't send in the laptops to Dell to get them fixed. Would it be suspicious to Dell if I have numerous laptops replaced in a short period of time?
I did some searching, but didn't see any answers for a question I have. I am thinking about buying a Dell Lattitude on Ebay that has some warranty left as well as some completecare left.
Does anyone know exactly how the warranty transfer process works?
The seller has stated that he isn't willing to help with a warranty transfer but that the service tag shows that the machine has some warranty left. Do I need his help to transfer the warranty or can I do it unilaterally myself?
Back in December I had Dell replace my M1710 due to a second bad 7950GTX video card. Much to my surprise, they replaced it with a M1730 with SLI 8800GTXs as well as a whole host of other goodies.
Unfortunately, my 3 year warranty on the old M1710 is due to expire in three days, and the cost to add an additional year on is $360...more than I paid for the three year warranty initially. With Dell replacement computers are covered under the old warranty, and not considered as new units