Hp will allow you to purchase accidental damage coverage for up to one year after purchase.
Does anyone know if there is a grace period? ie... amount of time from when you buy the extra coverage to first time you can utilize it? anyone have any feedback as to whether it has any eclusions or fine print that an average consumer should be aware of ?
I found a small U-like crack around the bottom near the AC connector and the hinge are intact with the bottom housing.
I did not notice it was there after 10 days of use. Once I found it, I called Sony Customer Service to discuss about it , and I was connected to Tech Support for Repairing this unit. (I decided not to return it for credit since I already returned 4 Z690s for keyboard lifting issue for two, high-pitched noise, cosmetic damage and I got sick and tired of returning the VGN Z690)
here are some pics for the cosmetic damage (it is small but noticeable) and keyboard. [url]
Once the laptop arrived in the repair center, they gave me an estimate of $161.40 for replacement of bottom housing.
I should have sent it back for repair but I gave the repair center one last chance and tried to save some time on placing new order. I received the laptop on April 20th.
But high-pitched noise started to cry out for my attention... which did not existed before the repair.. I sent it for repair on 22th and it is still being diagnosed....
I paid extra for 3 years of completecare when I bought my SXPS16. Recently, I found a number of scratches on the inside of the screen and called them up hoping for a replacement screen. They told me that I'd have to send it in. Do I really not have the onsite? I wouldn't have paid extra for the warranty had I known that they wouldn't send a tech if problems arose.
I'm planning to purchase this warranty plan but I'm wondering if it is global. I live in Canada so I'm wondering if I bought this in the US, would it work in Canada as well. In other words, would I be able to use warranty in Canada even if I purchased it in the US (my laptop is from the US as well)?
Been lurking around these forums for sometime, unfortunately it seems my first post is slightly depressing.
I had an accident with the M90, cola spilt all down the back of the M90, and what made it worse is that it was done while i wasn't there, had left it to render. So don't know how long it was sitting in this puddle of coke, (I suspect the cat or toddler as culprits!).
Anyway, turned off straight away, phoned up dell as I wasn't sure if I had accidental warranty, bought item second hand, however I did transfer warranty successfully, shortly after point of sale.
Now it was only then that I found out the warranty included complete care, (my heart started beating again) and the service rep arranged a pick up for the following business day. Even though the machine had a next business day warranty, he said it could take up to a week as spillages often require long diagnostic tests. I wasn't fussy, I just wanted a repaired machine
I have 3yr extended warranty with accidental damage, onsite next buisness day service including weekends.. I called on Tues Feb 16 to have the motherboard(card reader and head phone jack) dvd drive, and blown speakers fixed. The tech didn't show up till Monday the 22.They didn't send the speakers so the tech called to reorder the speakers and a another item that he noticed. He called back on Weds to tell me that the other items arrived but no speakers. He called Dell back and called me back last night saying Dell wanted to ask me about depot service. I have a newborn so I didn't get a chance to call till today. They said they would resend the speakers that they failed to send 2 times in a row. I'm mad because I paid for next day service and 10 days later it is still not fixed. What should I do?
I was looking up my warranty information from my service tag and it states I have one more year left of complete care. (I purchased 3 year coverage). I saw this thread a while back: http://en.community.dell.com/blogs/d...op-owners.aspx
Last august i purchased a vaio sr from sonystyle with a 3 year express ship extended warranty w/out ADH. I assumed that this warranty would be automatically linked to my laptop serial and i would just be able to call up sony and initiate a repair after the 1 year manufacturers warranty expired. However,
from reading forum posts it seems I was supposed to have received warranty documents and I was supposed to have activated the warranty within a certain time period. However, these documents weren't included with my shipment
I have bought M1530 on 28th of April 2008, together with 1 year warranty. It expired on 28th of April 2009, however from what I am reading I qualify for 1 year extra GPU warranty, am I right?
But when I phoned Dell (it was when my AC adapter broke and needed replacement) on each occasion I asked about this extended warranty and they were always telling me that they never heard of it.
Am I being lied to? Or are they right? When I check the servicetag status of my laptop it says that warranty has expired and there is no extra warranty there (if there was it would apply till 29th of April 2010).
Just received a Z610y as a college graduation gift, but it was not purchased with an extended warranty. I'm accident-prone, and am interested in a 3 year extended warranty with ADH.
I talked to someone at Sony Style who said I could purchase the warranty up to 30 days from the date of sale. I noticed newegg.com has one for sale, but when I talked to an associate there, they said it was only for sale with the purchase of a new laptop.
Just an FYI. I recently bought a Vaio NW from Best Buy using a credit card. I always use my card to pay for day-to-day expenses to collect the miles. I called the card company and they told me that they automatically extend the manufacturer's warranty for an additional year (effectively doubling Sony's) and if the computer is damaged due to mishandling or some other unfortunate incident, they will repair or replace for free. I did not pay any additional money for this.
Now, I don't know how good their repair services will be and I hope to never find out.
But I am glad that I did not spend the large amount to extend the warranty through Sony or Best Buy. Food for thought for you. It may be a good idea for all of you to check with your card company to see if they cover you.
I received a call from a guy who was clearly calling from India today about ComgpleteCare. It seemed that he already had all my info and apparently ordered CompleteCare before I even confirmed it.
My son had picked up the phone, was given a confirmation number, and my son then gave the phone to me. When I was given the phone, the guy said that he wanted to verify a few things. He asked me for my credit card number, which I stupidly gave to him. He then said that CompleteCare was ordered .....
If you're just gonna tl;dr, read the first two and the very last paragraph, and look at the specs in sig.
I searched pretty thoroughly through the forums when I started my completecare process, but found no info, so I think this might be helpful for other people wondering what the Complete Care System Exchange / Replacement Warranty process is like.
So I've had a number of parts placed on the e1505 I purchased in summer 2006, every single component and plastic at least once except for the screen itself, a wsxga+ 1680x1050 - they literally don't sell these in laptops anymore.
It took a catastrophic spill outside my house on April 21st (i think), I tried to save it, but couldn't - screen had shattered, back left corner had bent up about an inch (heatsink assembly included), right hinge torn apart, but it still booted! I could plug in an external monitor and get somewhat though the boot phase (never bothered to fully boot back into windows after that)
Called in on the 22nd, they next-dayed a box, and i shipped it out on the 23rd.
Depot got in on the 28th according to FedEx, but I hadn't heard from them so I called in on the 29th to find out that the depot had in fact found there was fatal damage, and they were waiting on approval for a System Exchange .....
I was thinking about the Dell Accidental Coverage.
What happens if you have a 3 or 4 year coverage plan and something happens to your machine in, let's say, the third or fourth year? Do they give you the same system again or do you get the "current" version of your old system.
I was also wondering if anyone has tried any of the Clear protection skins that are available such as Invishield or Phantom Skinz since it appears that this laptop (XPS 16) is such a fingerprint magnet and now i'm seeing from earlier posts that it is prone to minor scratches. I am tough on my lappy since I carry it with me everyday so something like this might be worth it to protect my new investment..... Let me know everyones thoughts, I just ordered my XPS 16 and would like to keep it as scratch free as possible
So, basically I was being a clumsy idiot and I spilled some chicken noodle soup broth on my precious inspiron 1520 while I was using it.
Before I managed to shut it off, it started playing audio through the speakers as opposed to the headphones I had plugged in, but otherwise it was still running when I powered it down.
I took out the battery, unplugged everything, and held it upside down and let the liquid all drain out.
After it was done draining I let it sit for about an hour and then completely disassembled it, removed the heatsinks, fan, drives, cards, etc...
and except for the area where the media buttons were, almost everything was dry, even the things directly below the keyboard, the area around the audio jack, and in the area the liquid drained from .....