Just an FYI. I recently bought a Vaio NW from Best Buy using a credit card. I always use my card to pay for day-to-day expenses to collect the miles. I called the card company and they told me that they automatically extend the manufacturer's warranty for an additional year (effectively doubling Sony's) and if the computer is damaged due to mishandling or some other unfortunate incident, they will repair or replace for free. I did not pay any additional money for this.
Now, I don't know how good their repair services will be and I hope to never find out.
But I am glad that I did not spend the large amount to extend the warranty through Sony or Best Buy. Food for thought for you. It may be a good idea for all of you to check with your card company to see if they cover you.
Last august i purchased a vaio sr from sonystyle with a 3 year express ship extended warranty w/out ADH. I assumed that this warranty would be automatically linked to my laptop serial and i would just be able to call up sony and initiate a repair after the 1 year manufacturers warranty expired. However,
from reading forum posts it seems I was supposed to have received warranty documents and I was supposed to have activated the warranty within a certain time period. However, these documents weren't included with my shipment
Just received a Z610y as a college graduation gift, but it was not purchased with an extended warranty. I'm accident-prone, and am interested in a 3 year extended warranty with ADH.
I talked to someone at Sony Style who said I could purchase the warranty up to 30 days from the date of sale. I noticed newegg.com has one for sale, but when I talked to an associate there, they said it was only for sale with the purchase of a new laptop.
I have 3yr extended warranty with accidental damage, onsite next buisness day service including weekends.. I called on Tues Feb 16 to have the motherboard(card reader and head phone jack) dvd drive, and blown speakers fixed. The tech didn't show up till Monday the 22.They didn't send the speakers so the tech called to reorder the speakers and a another item that he noticed. He called back on Weds to tell me that the other items arrived but no speakers. He called Dell back and called me back last night saying Dell wanted to ask me about depot service. I have a newborn so I didn't get a chance to call till today. They said they would resend the speakers that they failed to send 2 times in a row. I'm mad because I paid for next day service and 10 days later it is still not fixed. What should I do?
I was looking up my warranty information from my service tag and it states I have one more year left of complete care. (I purchased 3 year coverage). I saw this thread a while back: http://en.community.dell.com/blogs/d...op-owners.aspx
I know warranty is absolutely vital for notebooks, but is a large manufacturers warranty necessary for a desktop?
Usually the individual parts have their own warranty and you can replace defective and broken parts by yourself with the know-how (unless its a huge issue like a surge, etc) .....
I am from India... just wanted to know if anyone has idea if it is worth to go for extended warranty... (you can see details of my laptop in my signature).
Details of extended warranty as given by a dell representative are as follows:-
I have 6 days to decide whether to extend the warranty on my Inspiron 9400. The laptop cost me £1200 ($1800) when I bought it. The extention will cost me me £109 / $166.
This will take my warranty from 3 to 5 years NBD onsite response. Anyone think this is a good idea? I am happy with the performance of my laptop.
I have bought M1530 on 28th of April 2008, together with 1 year warranty. It expired on 28th of April 2009, however from what I am reading I qualify for 1 year extra GPU warranty, am I right?
But when I phoned Dell (it was when my AC adapter broke and needed replacement) on each occasion I asked about this extended warranty and they were always telling me that they never heard of it.
Am I being lied to? Or are they right? When I check the servicetag status of my laptop it says that warranty has expired and there is no extra warranty there (if there was it would apply till 29th of April 2010).
When I bought my laptop, I was offered 5 years of Dell Complete Care Accidental Damage Protection even though I only had ONE year limited warranty. This was all over Dell Chat online support.
The representative assured me that I did NOT have to extend my warranty past one year in order to take advantage of five years of accidental care.
In other words, I would have no coverage on manufacturer's defects past the first year, but if I dropped my laptop four years down the road, Dell would replace or repair it.
I was attempting to buy a Dell Vostro 1510 yesterday, but Dell sent me an email saying they have declined my debit card due to incorrect details. Apparently this is something they've done to quite a few people.
It may be due to my having to supply a company name because I was buying through Dell business, and them expecting the company name I gave to be part of my official debit card address, which it is obviously not. I don't have an officially registered business.
In any case they are not being very helpful about it. I updated my details on my account on the website and removed my 'company' name and have asked them to try and redo the payment, but so far getting no response. I'm considering phoning them but I doubt that they will understand what I'm talking about and of course I will have to deal with the tricky aspect of my not really being a business, but ordering through dell business.
I'm concerned that they will ask me to repeat my order now that the special offer on the laptop is expired.
I was watching a video today on youtube when the screen paused and green lines appeared around the video. Next thing I know the display turns off and every time I reboot the computer the LCD screen turns on but nothing is displayed.
It boots into windows(I can hear the login theme) but nothing on the LCD. Anyhow here is my dilemma. I was told that because I'm just five days past my warranty, expired on the 22nd, that I might still be able to get it repaired or I could buy an extended warranty.
However, I'm worried that if I call in and tell them that my laptop is dead that they will not only deny repair, but will bar me from getting an extended warranty? Which according to the dell website and my service tag I can still buy. What should I do?
For those in the UK/Europe who ordered CTOs with the extended battery...
Did the extended battery come attached to the laptop in the box in place of the standard one, or is it sent separately, in addition to getting the standard one
what does it mean by returning with credit? does it mean that i cannot get the full amount i paid, but instead i can buy other dell computer with the credit?
I just got my Dell Studio XPS 16 2 weeks ago. The optical drive of it is DVD drive, but I would like to change it to Blue ray drive. I made a call to Dell and asked if I could change the DVD drive to Blue Ray drive,
however, I was told that for the dell studio xps 16, once the DVD drive has been a part of the laptop, it cannot be changed as it is a slot loading drive .....
Well after just less then a year of service my M1330 was hit by the nvidia failure. With 17 days to ago on the warranty I guess this is the best time for it to happen if its going to.
A quick call to the XPS service line has a new motherboard on the way to be installed.
This is the point were it gets interesting, I asked about the warranty enhancement from the dell blogs here
and was told that policy states because I am having a replacement in warranty I do not qualify for any warranty extension. I questioned the tech rep on were this policy was coming from, but she didn't really have a good explanation of the policy .....
I was playing CoH, the game froze in the middle of a game. Tried to Ctrl Esc to get to windows, only part of the windows task bar showed up. It just stucked there for 2 minutes, and blue screen cam e up with error msg about nv4_disp.dll. So I was forced to shut down and waited 10 seconds to turn on again.
After turned on, I see some dotted lines all over the screen (even in bios), not so much that i can't see the bios, but it's definitely not usable. It tried to load into windows (with the dotted lines the whole time). The screen went blank after the waiting bar of winxp is finished. Nothing happens, so i am forced to shut down and turn back on again.
This time, i went into the diagnose before the windows load, and found the error 5300:0119 in the video memory. Called dell xps canada, I was told it's memory burne and it's out of warrantee , and it would cost me $650 to get 7900 gtx shipped to me to replace it myself.
My warranty on my computer expired in December and now my motherboard has fried for the second time. Every time I call dell they take my service tag and say how sorry they are but my warranty has expired. I try to explain to them that dell extended the warranty for all computers with the defective card for one more year and they reply by saying that it is not in the computer. They keep sending me to the out of warranty department.
I just wanted to let you all know that I managed to get 4GB of RAM installed and up and running on my Sony Vaio SZ61.
This despite the fact that both my local sony reseller and the sony helpdesk argued that this was not possible.
I bought the laptop two years ago, with 2GB on board. In my memory they back then said it could be extended to 3GB but i have no proof for that.
Anyway, steps i took where very simple: -update the BIOS to version R00122S5(downloaded from the sony site were the SZ61 was not even on there anymore...) It was compatible with the SZ71 according to sony so i took the change but is updated smoothly. -bought 2 SODimm modules of 2GB pc5300 compatible (kingston) -opened the laptop changed the dimm modules and off we go.
I run dual boot mostly Ubuntu Linux Jaunty and occasionally the vista that came with the laptop.
In both environments it is recognized and i can use 3.8GB
The laptop now is again up to the job(every day heavy usage, testing on VMs and datamining applications with big datasets etc etc.)
Why is it that the sony extended batteries come out from the bottom of the laptop(the z-axis) instead of out the back(y-axis), I kinda feel the Lenovo approach towards extended battery makes a lot more sense...
For those of you who own VAIO notebooks and purchased a Provantage Extended Service Plan did you ever have to send your notebook in for repair/service? If so how did it go? Did you send it to Provantage first or directly to a Sony service center? Are these plans the same ones that Sony Style sells only cheaper?
I bought sony laptop in december '08 and when i called sony they said i can only purchase their extended service plan only within 30days of purchase date.
I'm about to purchase a Vaio Z (sweeet!), with a config from the Sony website. They advertise the extended battery, but is that the VGP-BPL11 / S11 or X11?
here are the batteries.
I would think it's the middle ground battery, the X11 being some kind of special James Bond-type add on, but I'd like a confirmation if anyone is able to provide. I tried to contact their support but it's just not getting through.
Furthermore, are these all compatible with the VGPCKZ2.AE case? Looks perfect for my needs.
I just recently placed an order for a Studio 1737 (replacing an Inspiron E1705). It comes with a 1 year warranty.
I'm debating whether it's worth spending $200+ to upgrade to a Dell 3 year warranty or should I get a 3 year Square Trade Warranty for less than $150 (I can get one for around $120 after a coupon)?
My z690CTO is on it's way and I purchased a SONY 3 years extended warranty.Now if I do decide to upgrade myself let's say the HDD will this void the warranty or not?