Dell :: M1530 UKDo I Qualify For 1 Year Extended Warranty For Gpu?
Mar 18, 2010
Hello, sice the news about faulty 8xxx gpu's I have been hearing that Dell is offering 1 year extended warranty for gpu faults.
Example:
http://www.zdnet.co.uk/news/desktop-...ault-39463022/
I have bought M1530 on 28th of April 2008, together with 1 year warranty. It expired on 28th of April 2009, however from what I am reading I qualify for 1 year extra GPU warranty, am I right?
But when I phoned Dell (it was when my AC adapter broke and needed replacement) on each occasion I asked about this extended warranty and they were always telling me that they never heard of it.
Am I being lied to? Or are they right? When I check the servicetag status of my laptop it says that warranty has expired and there is no extra warranty there (if there was it would apply till 29th of April 2010).
Please can someone explain it to me?
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Oct 29, 2009
My Original Dell Guarantee has expired. But I also have 3-Year bought warranty which is not evided in the Dell System Information.
I have the paper and all but this is a rip-off ! I want to fix that now !
I have paid over 200euros for that 3 year warranty !
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May 3, 2009
Does upgrading or replacing the HDD, RAM, or CPU void the warranty? (I know that changing the motherboard does. Oops.)
I tried reading through the warranty terms and conditions but I couldn't find anything that was very clear on the subject
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Feb 25, 2010
I have 3yr extended warranty with accidental damage, onsite next buisness day service including weekends.. I called on Tues Feb 16 to have the motherboard(card reader and head phone jack) dvd drive, and blown speakers fixed. The tech didn't show up till Monday the 22.They didn't send the speakers so the tech called to reorder the speakers and a another item that he noticed. He called back on Weds to tell me that the other items arrived but no speakers. He called Dell back and called me back last night saying Dell wanted to ask me about depot service. I have a newborn so I didn't get a chance to call till today. They said they would resend the speakers that they failed to send 2 times in a row. I'm mad because I paid for next day service and 10 days later it is still not fixed. What should I do?
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Oct 16, 2009
I was looking up my warranty information from my service tag and it states I have one more year left of complete care. (I purchased 3 year coverage). I saw this thread a while back: http://en.community.dell.com/blogs/d...op-owners.aspx
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Aug 13, 2009
I know warranty is absolutely vital for notebooks, but is a large manufacturers warranty necessary for a desktop?
Usually the individual parts have their own warranty and you can replace defective and broken parts by yourself with the know-how (unless its a huge issue like a surge, etc) .....
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Jan 6, 2009
I am from India... just wanted to know if anyone has idea if it is worth to go for extended warranty... (you can see details of my laptop in my signature).
Details of extended warranty as given by a dell representative are as follows:-
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Nov 29, 2009
I'm going to be ordering the Vaio SR today or tomorrow. I can't decide whether to spend an extra $129 on an extra year warranty
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May 3, 2010
I have 6 days to decide whether to extend the warranty on my Inspiron 9400. The laptop cost me £1200 ($1800) when I bought it. The extention will cost me me £109 / $166.
This will take my warranty from 3 to 5 years NBD onsite response. Anyone think this is a good idea? I am happy with the performance of my laptop.
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Jan 5, 2009
This has been discussed in a few threads but I cannot find anything on dell website.
I tried the chat and the rep I talked to played dumb with me, saying he never heard of any problem with the graphic cards.
Could you guys tell me how I can figure out if the graphic card does have an extended warranty? Will I get any documentation mentioning it
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May 18, 2009
Last august i purchased a vaio sr from sonystyle with a 3 year express ship extended warranty w/out ADH. I assumed that this warranty would be automatically linked to my laptop serial and i would just be able to call up sony and initiate a repair after the 1 year manufacturers warranty expired. However,
from reading forum posts it seems I was supposed to have received warranty documents and I was supposed to have activated the warranty within a certain time period. However, these documents weren't included with my shipment
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Dec 26, 2009
When I bought my laptop, I was offered 5 years of Dell Complete Care Accidental Damage Protection even though I only had ONE year limited warranty. This was all over Dell Chat online support.
The representative assured me that I did NOT have to extend my warranty past one year in order to take advantage of five years of accidental care.
In other words, I would have no coverage on manufacturer's defects past the first year, but if I dropped my laptop four years down the road, Dell would replace or repair it.
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Jun 2, 2009
Just received a Z610y as a college graduation gift, but it was not purchased with an extended warranty. I'm accident-prone, and am interested in a 3 year extended warranty with ADH.
I talked to someone at Sony Style who said I could purchase the warranty up to 30 days from the date of sale. I noticed newegg.com has one for sale, but when I talked to an associate there, they said it was only for sale with the purchase of a new laptop.
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Apr 21, 2010
Just an FYI. I recently bought a Vaio NW from Best Buy using a credit card. I always use my card to pay for day-to-day expenses to collect the miles. I called the card company and they told me that they automatically extend the manufacturer's warranty for an additional year (effectively doubling Sony's) and if the computer is damaged due to mishandling or some other unfortunate incident, they will repair or replace for free. I did not pay any additional money for this.
Now, I don't know how good their repair services will be and I hope to never find out.
But I am glad that I did not spend the large amount to extend the warranty through Sony or Best Buy. Food for thought for you. It may be a good idea for all of you to check with your card company to see if they cover you.
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Feb 20, 2009
I have an XPS m1530 that has an LED LCD. Lately I've noticed that the brightness on the monitor just doesn't seem as sharp as it once was. A few days ago I had the opportunity to do a side-by-side comparison with another new XPS m1530 and there was a slight, although noticeable difference between the two in terms of the brightness.
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Mar 1, 2010
I have a 2 year old xps m1530 WITH the 4 year complete care package. After having a service tech come to my house NUMEROUS times to repair and replace the motherboard fo various problems, Dell has agreed to replace my XPS. Because the XPS m1530 is discontinued they said it would be a comparable model??? Has anyone had a replacement recently, and if so which model did you receive. I am mostly concerned about which video card I will get. I do alot of gaming on my laptop and currently have an Nvidia 8600. Now that Dell is using ATI, which card SHOULD I expect to get?
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Aug 11, 2009
I started looking at the XPS M1530 way back in early 2008 as a potential laptop to purchase as my first laptop, and I found that it was all around the best deal for a 15" laptop when I bought it in July of 2008.
I originally wanted the 6 cell due to the slimmer design but ended up purchasing the M1530 when the 6 cell was not in stock and the 9 cell was a free upgrade.
So I got it with the 9 cell. When I first tested it a few weeks after purchase I was able to get a little over 4 hours (almost 4.5) with Wi-Fi on and the screen at low-mid brightness. Today I tested again, I unplugged it from the wall at 4:50 today, and at exactly 7:40 the screen shutoff. That is 2 hours, 50 minutes. That is over an hour worse then what it got originally.
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Aug 23, 2009
I am receiving a replacement laptop soon. I have not received it, but I have a couple of questions. It has the 1 gb ATI gfx card.. 4670 i think?? Now from what I understand, this is relatively new. On dell's website it says any laptops ordered between june 26th and december 31st qualify.
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Oct 18, 2009
If the case is (insignificantly) dented, do they refuse warranty?
Does opening the laptop and changing thermal paste void the warranty? Can they see if I have opened the case or not?
If so, where can I get _genuine_ screws for my XPS M1530 laptop? I'm thinking about the screws which holds down the CPU/GPU/Motherboard plate (2 different types), and the ones that holds down the CPU cooler. Ebay is OK, but it must have international shipping.
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Sep 4, 2009
When Idling my temps : Xps 1530
Gpu- 62-75
Cpu- 70
After Gaming:
Gpu- 90's
Cpu- 80's
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Mar 3, 2010
I contacted Dell yesterday morning via chat because my laptop has started crashing when playing fallout 3/wow, again... This time I remained persistent that I did not want another defective new motherboard with a bad 8600m GPU in it, installed for me. I explained that it’s not a matter of IF the replacement will fail, but WHEN. I was persistent that I wanted a better solution than the motherboard swap. I asked to be transferred to the agent’s supervisor.
When transferred I was told that they "redesigned" the motherboard/GPU so this issue was no longer occurring. I explained to the supervisor how he must have his facts wrong because that is not true. I was eventually offered a warranty replacement. It only took an hour of being firm but polite. I was told it would take 1 week to get an order number from the supervisor and I could reference the chat log number if I had any questions.
After I got off the chat, I realized that I forgot to get the dispatch number. Today I went back into chat to get my dispatch number and asked again when I have an order number for my warranty exchange. Today I was told 2-3 weeks for the order number and 4-5+ weeks to actually get the new system. The agents explained that the "We (dell) are seeing a huge backlog in our warehouse and that is the reason we are not committing on a earlier date." I asked why I was told 1 week the day before but I was only apologized to for being miss-informed.
Currently I feel like i am trapped and dell doesn't care about me as a customer, and that is a shame. I am going to be updating this thread as I progress through this process for a couple of reasons. The main reason is I hope that this will help me keep my insanity in check when dealing with the frustrations of spending my money for my "cool" xps 1530 with 4 year complete care warranty that was almost broke more than it worked. It would often take dell 2-3 weeks to get a tech out with the correct part to fix my laptop when it had issues. The second reason it to just document in one central location this process. Finally maybe I can help pass some people’s time out there by letting reading about my story :-)
In conclusion, I am grateful that I was approved for a warranty replacement, and hope that everyone else out there who has “dealt” with dell’s bs regarding the 1530/1330 will get the same result. It just sucks the wait it looking to be about 1.5 months, lol :-)
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Jan 20, 2009
I was wondering if the battery on the laptop is covered by warranty, i had my computer for about 9 months and i just ran a program to see my laptop battery life and it rated it at a 45% wear level
The laptop battery is 57720mWh stock and mines at 31402mWh now
I used to be able to run through 2- 1 hour classes on power saver with full brightness
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May 16, 2009
I just recently placed an order for a Studio 1737 (replacing an Inspiron E1705). It comes with a 1 year warranty.
I'm debating whether it's worth spending $200+ to upgrade to a Dell 3 year warranty or should I get a 3 year Square Trade Warranty for less than $150 (I can get one for around $120 after a coupon)?
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Nov 28, 2009
I heard that those manufacturers are very good at quality control...
I mean I heard people say that lots of laptop die just right after the warranty expires.
My computer is almost turned on all the time(I put the computer to sleep for around 8 hours a day), and I transport it every weekday.
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Feb 13, 2008
Much like purchasing a lottery ticket, sometimes it seems "ya pays yer money an' ye takes yer chance" when it comes to buying a computer from a mail order business.
Personally I've dealt with Dell twice in the past and when I decided to purchase said lappy in December 2006 I had confidence lightning would indeed strike thrice and I would luck in.
Though dealing through India was at first intimidating, the gentlemen I spoke with had better command of the English language than half the people I work with and far superior to any of my teenage daughter's friends.
That said, I simply wished to note that after over a year of daily usage I have had ZERO problems with my lappy other than a need for a BIOS update I was personally too ignorant to recognize the need for.
I was therefore curious if there were others able to make similiar claim. I know Dell has taken a spanking lately in some forum topics but I wish to identify that there are occasions when things work out remarkably well.
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Jan 18, 2009
I have only had my XPS 1 year and 5 months, is it usual for the battery to be running out already? (I haven't been gaming much)
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Nov 19, 2008
Are all Nvidia GPU's designed to fail?
All my systems in my sig have replaced GPU's in a less than a year.
Is this what I get for trying to get a performance GPU's?
Kind of ennoying because I hate the tech's to come to my place and rape my system - I'm not saying all techs do, but I only had one guy who was really careful w/ my system when he was replacing parts. Others just didn't give a damn, which even lead to replacing my M1330.
I caught him when some plastic part from mobo flew off my system, and when he closed the system up, the system refused to boot up lol.
my XPS gen 1 w/ ATI still runs okay at my mom's place.
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Mar 23, 2009
One of the truths on the internet is that people complain more than they praise a product, generally speaking. I wanted to take a moment to praise a laptop I bought for my (then fiance) wife 4.5 years ago. A dell inspiron ~8600 (like this one [url]
IIRC, since I'm away from it right now, it has a 1.5 ghz celeron processor, 512mb of ram, integrated video card, 60 gig HDD...
For the entire time we have had it, not one hardware failure. The only "problem" we have had is that occasionally I need to insert a CD/DVD twice before it's recognized....not sure if that's user error, scratched discs, of the drive itself.
This thing regularly sees hours of operation on our down comforter running DVDs with no cooling pad. The underside gets hot to the point you can't leave your hand on it for more than 2-3 seconds. The hard drive has been infected with one virus ("Windows antivirus 2008"), receives highly irregular scans and defrag).
I have never cleaned the vents or taken off an underside panel. It has been lugged around, dropped from 1-foot-18" heights onto hard and carpeted surfaces multiple times. It has no dead pixels, the screen still looks fine (albeit it doesn't perform to today's expectations).
We routinely leave it plugged into A/C power non-stop and drain it till it auto-shuts down. After ~4.5 years, it will perform 2.5-4 hours of web surfing, e-mailing, word/powerpoint, and video activities before being drained.
I was reading some FAQs about proper notebook care and came across how many different rules I was "breaking"....and wanted to point out that this Dell, at least, has taken it all in stride.
I'm considering buying a XPS Studio 16 as a replacement, and have looked at some of the Sager models. My solid experience with Dell makes me want to stay with them, even though it appears the Sager models might have a few upsides in what I'm looking for.....
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Jun 17, 2009
Apparently Dell is going to finish completely with the XPS gaming range (PCs & Laptop) in favor of the Alienware range. The XPS Studio range is expected to continue unchanged.
http://www.bit-tech.net/news/hardwar...and-to-close/1
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Nov 11, 2008
I purchased the XPS 1330 January 2008, and it has been giving me problems forever. I got my motherboard replaced 4 times, 4 new heatsinks, a new CPU, a new Monitor. Additionally, the service I have received was very poor.
Is there a department I could call to try and return this? Also, now finally, they agreed to do a swap, and to top it off, they are sending me the wrong keyboard layout. I purchased the laptop in Canada (US Keyboard layout) and I am currently in the UK. I have 3 years international warranty. When I filed the swap with the first technician, I asked specifically for a US keyboard; however, upon calling today, I was told, I would be given a UK Keyboard instead.
So, anyone know what I can do? Or better yet, anyone want to take this laptop off my hands (you will obviously get the swap).
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