I purchased the XPS 1330 January 2008, and it has been giving me problems forever. I got my motherboard replaced 4 times, 4 new heatsinks, a new CPU, a new Monitor. Additionally, the service I have received was very poor.
Is there a department I could call to try and return this? Also, now finally, they agreed to do a swap, and to top it off, they are sending me the wrong keyboard layout. I purchased the laptop in Canada (US Keyboard layout) and I am currently in the UK. I have 3 years international warranty. When I filed the swap with the first technician, I asked specifically for a US keyboard; however, upon calling today, I was told, I would be given a UK Keyboard instead.
So, anyone know what I can do? Or better yet, anyone want to take this laptop off my hands (you will obviously get the swap).
I was wondering as it's not super clear on the Dell site: Can you return a product if your within your 21 days and not be charged a restocking fee? Will Dell send you a shipping label to return the product or do you pay?
With HP if you were in your 21 days they would issue you a full refund and all you had to do was ship the laptop back and they sent you a label.
I'm going to be sending back my sxps 1645 to dell. It seems like this whole model is buggy and I don't feel like paying good money to be their beta tester. So I'm wondering what the best way to wipe my solid state drive is.
What is the best way to ensure private data is completely gone on an SSD before it goes back?
Well I almost feel "heartbroken" over this whole affair. I finally got the machine yesterday and have had 2 days of pure customer service horror.
The overall look of the laptop, the promised features, the feel of it - all FANTASTIC. I fell in love with the machine the moment it arrived. Then.. I tried to connect my WiFi.
The WiFi was completely defective. Unable to connect to any wireless network. After hours and hours with technical support, an in home tech, and more customer service headache .....
I seem to be the only one here with constant probs with my 6400 so after speaking to DELL today, im returning my laptop for a new one.
What I want to know is should I swap out my nVidia GPU for the Intel? I think thats whats causing my therma/fan issues and maybe overheating the system as well (being that I use two external monitors with a dock).
what does it mean by returning with credit? does it mean that i cannot get the full amount i paid, but instead i can buy other dell computer with the credit?
I just got my Dell Studio XPS 16 2 weeks ago. The optical drive of it is DVD drive, but I would like to change it to Blue ray drive. I made a call to Dell and asked if I could change the DVD drive to Blue Ray drive,
however, I was told that for the dell studio xps 16, once the DVD drive has been a part of the laptop, it cannot be changed as it is a slot loading drive .....
I bought a Dell Mini 9 from the outlet and its already shipped. I'm having second thoughts though because of the $245 deal through Sam's club for a brand new one when I payed $230 for a used one.
I'm also not sure if I even need a netbook since I have a XPS M1530 and want to hold off until the 09 Fall Semester to get a netbook (if I decide I want one).
So my question is this: Would I be charged a 15% restocking fee if I refuse delivery? Would I be charged a 15% restocking fee for returning through Dell? Does it depend on whether I open the box or not? Would I have to pay for shipping?/not be refunded shipping/taxes?
i received my brand new studio laptop and stupid me droped it in the first 20 min of taking it out of the box and now the left side plastic is stickin out and its damaged, but its working fine.
question is can i return it and get it replaced? since its been like 1 day i got it.
what some of you that have returned this model had to pay for restocking? i am planning on returning mine very soon and need to know what price im looking at as far as that goes.. oh and i purchased mine online straight from dell.
Much like purchasing a lottery ticket, sometimes it seems "ya pays yer money an' ye takes yer chance" when it comes to buying a computer from a mail order business. Personally I've dealt with Dell twice in the past and when I decided to purchase said lappy in December 2006 I had confidence lightning would indeed strike thrice and I would luck in.
Though dealing through India was at first intimidating, the gentlemen I spoke with had better command of the English language than half the people I work with and far superior to any of my teenage daughter's friends.
That said, I simply wished to note that after over a year of daily usage I have had ZERO problems with my lappy other than a need for a BIOS update I was personally too ignorant to recognize the need for.
I was therefore curious if there were others able to make similiar claim. I know Dell has taken a spanking lately in some forum topics but I wish to identify that there are occasions when things work out remarkably well.
All my systems in my sig have replaced GPU's in a less than a year.
Is this what I get for trying to get a performance GPU's?
Kind of ennoying because I hate the tech's to come to my place and rape my system - I'm not saying all techs do, but I only had one guy who was really careful w/ my system when he was replacing parts. Others just didn't give a damn, which even lead to replacing my M1330.
I caught him when some plastic part from mobo flew off my system, and when he closed the system up, the system refused to boot up lol.
my XPS gen 1 w/ ATI still runs okay at my mom's place.
One of the truths on the internet is that people complain more than they praise a product, generally speaking. I wanted to take a moment to praise a laptop I bought for my (then fiance) wife 4.5 years ago. A dell inspiron ~8600 (like this one [url]
IIRC, since I'm away from it right now, it has a 1.5 ghz celeron processor, 512mb of ram, integrated video card, 60 gig HDD...
For the entire time we have had it, not one hardware failure. The only "problem" we have had is that occasionally I need to insert a CD/DVD twice before it's recognized....not sure if that's user error, scratched discs, of the drive itself.
This thing regularly sees hours of operation on our down comforter running DVDs with no cooling pad. The underside gets hot to the point you can't leave your hand on it for more than 2-3 seconds. The hard drive has been infected with one virus ("Windows antivirus 2008"), receives highly irregular scans and defrag).
I have never cleaned the vents or taken off an underside panel. It has been lugged around, dropped from 1-foot-18" heights onto hard and carpeted surfaces multiple times. It has no dead pixels, the screen still looks fine (albeit it doesn't perform to today's expectations).
We routinely leave it plugged into A/C power non-stop and drain it till it auto-shuts down. After ~4.5 years, it will perform 2.5-4 hours of web surfing, e-mailing, word/powerpoint, and video activities before being drained.
I was reading some FAQs about proper notebook care and came across how many different rules I was "breaking"....and wanted to point out that this Dell, at least, has taken it all in stride.
I'm considering buying a XPS Studio 16 as a replacement, and have looked at some of the Sager models. My solid experience with Dell makes me want to stay with them, even though it appears the Sager models might have a few upsides in what I'm looking for.....
Apparently Dell is going to finish completely with the XPS gaming range (PCs & Laptop) in favor of the Alienware range. The XPS Studio range is expected to continue unchanged.
I have an XPS m1530 that has an LED LCD. Lately I've noticed that the brightness on the monitor just doesn't seem as sharp as it once was. A few days ago I had the opportunity to do a side-by-side comparison with another new XPS m1530 and there was a slight, although noticeable difference between the two in terms of the brightness.
I ordered a new studio 17, good specs and all for my girlfriend- but its way too big and heavy for her...and she absolutely hates the extra five finger key set...
So there is nothing physically wrong with the unit, but I would like to return it, without paying the restocking fee.
I've had my laptop for under a year and my battery is much worse than when I first got it. I seem to recall reading about some feature of the xps laptops that I may return the battery within 1 year, no questions asked. When I called up they said I would need to call back when I'm in front of the computer. Is anyone aware of the battery return policy for xps laptops?
They told me if there's a defect I could exchange it within a year (afterwards no luck.) I'm a bit worried that they'll say this is just normal use, even though the dell website says battery decline is normal after a year.
I have been using an XPS m1530 as my primary laptop and has been always plugged in (less than 10 times completely drained).
Now, after 1 year i just reached 1h30mins with surfing & music streaming at 3 steps below the higher brightness (and at the energy save battery scheme)
I have a 2 year old xps m1530 WITH the 4 year complete care package. After having a service tech come to my house NUMEROUS times to repair and replace the motherboard fo various problems, Dell has agreed to replace my XPS. Because the XPS m1530 is discontinued they said it would be a comparable model??? Has anyone had a replacement recently, and if so which model did you receive. I am mostly concerned about which video card I will get. I do alot of gaming on my laptop and currently have an Nvidia 8600. Now that Dell is using ATI, which card SHOULD I expect to get?
My M4400 6-Cell battery goes for about 45min on full charge. Ive had my laptop for a year now. Is this normal that it dies so quickly?...
I started noticing this a week or two ago and now on startup I even get a notification saying "your battery life is decreasing, now is a good time to buy a replacement battery"...
I dont remember how long my Inspiron 8200 laptops battery lasted but it feels like this one gave in really quickly. I do use my laptop a lot. Its on most of the day....
I started looking at the XPS M1530 way back in early 2008 as a potential laptop to purchase as my first laptop, and I found that it was all around the best deal for a 15" laptop when I bought it in July of 2008.
I originally wanted the 6 cell due to the slimmer design but ended up purchasing the M1530 when the 6 cell was not in stock and the 9 cell was a free upgrade.
So I got it with the 9 cell. When I first tested it a few weeks after purchase I was able to get a little over 4 hours (almost 4.5) with Wi-Fi on and the screen at low-mid brightness. Today I tested again, I unplugged it from the wall at 4:50 today, and at exactly 7:40 the screen shutoff. That is 2 hours, 50 minutes. That is over an hour worse then what it got originally.
HP is sending me a replacement pc, and i'm sending this current one back. They told me I dont need to include the battery or AC adapter, the just the main unit. So my question is, what if i open this sucker up and take more free goodies? I owe them a good screwjob.
go ahead, mac my day a Macintosh girl in a Microsoft world
Word team blog
Q&A: is Visual Basic returning to Office:Mac? My post about questions we got at Macworld 2010 raised some questions, one of which was this one:
The biggest question in my mind is: will Office 2011 support visual basic for excel?
Yes. We announced in 2008 that Visual Basic for Applications will return to the next version of Office (you can read the blog post about it here: saying hello (again) to Visual Basic). And it's still true: Office:Mac 2011 will support VBA....
