Dell :: Returning Studio XPS 13
Feb 12, 2009
Well I almost feel "heartbroken" over this whole affair. I finally got the machine yesterday and have had 2 days of pure customer service horror.
The overall look of the laptop, the promised features, the feel of it - all FANTASTIC. I fell in love with the machine the moment it arrived. Then.. I tried to connect my WiFi.
The WiFi was completely defective. Unable to connect to any wireless network. After hours and hours with technical support, an in home tech, and more customer service headache .....
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Mar 7, 2009
I just got my Dell Studio XPS 16 2 weeks ago. The optical drive of it is DVD drive, but I would like to change it to Blue ray drive. I made a call to Dell and asked if I could change the DVD drive to Blue Ray drive,
however, I was told that for the dell studio xps 16, once the DVD drive has been a part of the laptop, it cannot be changed as it is a slot loading drive .....
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Sep 19, 2009
I was wondering as it's not super clear on the Dell site: Can you return a product if your within your 21 days and not be charged a restocking fee? Will Dell send you a shipping label to return the product or do you pay?
With HP if you were in your 21 days they would issue you a full refund and all you had to do was ship the laptop back and they sent you a label.
I'm referring to Notebooks on here.
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Dec 9, 2009
I'm going to be sending back my sxps 1645 to dell. It seems like this whole model is buggy and I don't feel like paying good money to be their beta tester. So I'm wondering what the best way to wipe my solid state drive is.
What is the best way to ensure private data is completely gone on an SSD before it goes back?
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Feb 25, 2009
I seem to be the only one here with constant probs with my 6400 so after speaking to DELL today, im returning my laptop for a new one.
What I want to know is should I swap out my nVidia GPU for the Intel? I think thats whats causing my therma/fan issues and maybe overheating the system as well (being that I use two external monitors with a dock).
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Mar 8, 2009
what does it mean by returning with credit? does it mean that i cannot get the full amount i paid, but instead i can buy other dell computer with the credit?
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Feb 15, 2009
I bought a Dell Mini 9 from the outlet and its already shipped. I'm having second thoughts though because of the $245 deal through Sam's club for a brand new one when I payed $230 for a used one.
I'm also not sure if I even need a netbook since I have a XPS M1530 and want to hold off until the 09 Fall Semester to get a netbook (if I decide I want one).
So my question is this: Would I be charged a 15% restocking fee if I refuse delivery? Would I be charged a 15% restocking fee for returning through Dell? Does it depend on whether I open the box or not? Would I have to pay for shipping?/not be refunded shipping/taxes?
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Mar 27, 2009
i received my brand new studio laptop and stupid me droped it in the first 20 min of taking it out of the box and now the left side plastic is stickin out and its damaged, but its working fine.
question is can i return it and get it replaced? since its been like 1 day i got it.
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Jan 19, 2010
what some of you that have returned this model had to pay for restocking? i am planning on returning mine very soon and need to know what price im looking at as far as that goes.. oh and i purchased mine online straight from dell.
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Nov 11, 2008
I purchased the XPS 1330 January 2008, and it has been giving me problems forever. I got my motherboard replaced 4 times, 4 new heatsinks, a new CPU, a new Monitor. Additionally, the service I have received was very poor.
Is there a department I could call to try and return this? Also, now finally, they agreed to do a swap, and to top it off, they are sending me the wrong keyboard layout. I purchased the laptop in Canada (US Keyboard layout) and I am currently in the UK. I have 3 years international warranty. When I filed the swap with the first technician, I asked specifically for a US keyboard; however, upon calling today, I was told, I would be given a UK Keyboard instead.
So, anyone know what I can do? Or better yet, anyone want to take this laptop off my hands (you will obviously get the swap).
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Jan 16, 2010
Are you returning your XPS 1645?
1. Yes, I am returning it or already returned it.
2. Yes, unless the throttling problem is fixed.
3. I will keep it and use Throttlestop until DELL fixes the problem.
4. I love it, I will keep it either way.
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Jan 14, 2009
I bought a M2400 some days ago. I like it for most of the features: eSata, nice docking station, nice LED screen, backlite keyboard, etc.
But I can't live with the noisy fan that is on way too often when the laptop is docked.
I mean, I'm not using some CPU intentive programs here, I'm browsing the web and listening to music and the fan turns on!
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Apr 29, 2009
Well I screwed up.
I ordered a new studio 17, good specs and all for my girlfriend- but its way too big and heavy for her...and she absolutely hates the extra five finger key set...
So there is nothing physically wrong with the unit, but I would like to return it, without paying the restocking fee.
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Apr 18, 2010
Can these be returned within the 14 day period if there is no engraving? Say there are stuck pixels or something.
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Feb 3, 2009
HP is sending me a replacement pc, and i'm sending this current one back. They told me I dont need to include the battery or AC adapter, the just the main unit. So my question is, what if i open this sucker up and take more free goodies? I owe them a good screwjob.
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Mar 2, 2010
[url]
go ahead, mac my day
a Macintosh girl in a Microsoft world
Word team blog
Q&A: is Visual Basic returning to Office:Mac?
My post about questions we got at Macworld 2010 raised some questions, one of which was this one:
The biggest question in my mind is: will Office 2011 support visual basic for excel?
Yes. We announced in 2008 that Visual Basic for Applications will return to the next version of Office (you can read the blog post about it here: saying hello (again) to Visual Basic). And it's still true: Office:Mac 2011 will support VBA....
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Feb 22, 2009
So I confirmed that my graphics card is dying/burning out. I called HP Support and they told me to send it back in. My screen starts pixelating when i play games and occasionally my graphics driver fails and I get a blue screen signaling that my graphics card is definitely dying.
My question is: Can I ask HP for any upgrades or improvements since this apparently a manufacturing defect and it is not my fault? Can I be compensated for the 2 weeks + that it will take for my computer to be fixed?
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Apr 8, 2009
I'm trying to recover my friend's Aspire 5100 to factory default. I booted with the factory default CDs he had made. The problem i'm having is that when Vista starts up and the Acer programs are being installed (a 5 step process) the installation seems to freeze on step 4 (the eRecovery installation part)
I rebooted the computer and now when vista starts it begins trying to install the remaining 2 stages of the ACER setup.
Is there someway around this problem.
Basically, I'm wondering if i can eliminate this process and just install that stuff manually. Vista seems to have reinstalled fine, but i don't know how to get around the ACER setup.
I wrote Acer about the problem and all they could suggest was using the recovery on the hidden partition, which i'm pretty sure isn't there.
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Mar 11, 2012
I have 4 partitions on my disk as shown in Disk Management. I don't use hibernation, so I want to reclaim the 8GB partition for use as storage. I have a few questions regarding this.
1) What will I compromise if I remove the 8GB partition, other than hibernation?
2) I right-clicked on the OS partition and selected "Shrink Volume". I received the popup shown in the attached image below. It doesn't reflect anything about returning the 8GB partition to the OS partition. In fact, shrinking goes against my intention of expanding the OS partition to include the 8GB. Right-clicking on the 8GB partition only brings up "Help" in the context menu and is not shrinkable.
3) Can I do this any time after having used the laptop for a while, with data and programs already installed? Does the process affect existing files and installations?
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Mar 28, 2010
What I found quite interesting in the cnet review is that their performance testing of the Dell 1569 was second place just behind the Toshiba E205-S1904 (the other Best Buy Blue Label). I do not understand why, the specs are basically the exact same specs, EXCEPT our Dell has a 500gb 7,200rpm hard drive while the Toshiba has a 500gb 5,400 rpm hard drive. I would think, if anything our performance would be slightly better than the Toshiba because of our 7,200rpm hard drive. All the other specs are the same.
So, with that being said, why did the Toshiba have slightly better performance numbers than ours, since as I keep stating all the specs are the same except we have a faster hard drive?
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Dec 3, 2009
Does anyone have any idea why? Is this something affecting Dell globally or is it just UK/Europe in a mess?
I guess I could survive with just wireless G, but it seems ridiculous to be limited to that these days;
I guess I could also just order it and pick up an intel/dell Wireless N card for ~£25 and install it myself,
but again the question arises, why is it necessary? I assume some of you do have an 802.11n card of some description in your 1645/1747's have you seen any problems with it? .....
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Feb 24, 2009
Recently i ordered a Dell Studio XPS and like many of you with dell's,my main use was to be for audio production,dj'ing or any sort of thing pertaining to music.After ordering and then reading up online,ALOT of people are having problems getting the latency and/or pops skips & jumps out of their sound source.
Some say the problems lie within the Lan card,some say video card.And most importantly,Dell does not have an answer to the problem because they are not trained to understand audio type situations(Unfortunately).So...Here is where we are going to solve this thing(or try really hard because besides that...these are prett good laptops otherwise) Once i get mine in the next 3 days,im going to tell you what i did because i WILL fix it or at least try hard and fail.
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Apr 23, 2009
I'm interested in purchasing one of these two. Probably 15'' for the Studio or the 16'' for the Studio XPS.
I'm just a bit confused as to what the target users are, they seem very similar. From what I can see, the Studio XPS just has a better exterior and a superior display.
I intend to use the laptop for document editing, media (HDMI out to hdtv, most likely) and casual gaming. Price range is about 1300 CAD.
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Oct 14, 2009
which of the two models seems most beautiful Studio? Think and say why.
Greetings,
Dell Studio 1535
Dell Studio 1555
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May 21, 2009
I've been reading the threads for a while and wanted to get some more opinions on the 1555 vs SSE. I know the SSE is basically the 1537 with the edge to edge monitor.
I placed my order for the SSE last week with an estimated delivery date of 6/15
I could cancel my order and go with the 1555 with an estimated ship date of 6/01. what do you think. I have ~$1000 to play with ......
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Dec 25, 2009
Right around black friday I ordered a Dell studio with the following specs listed below. It was $1778 with $649 off making an OTD price of $1212 shipped.
I see the I7 is out & I dont believe that was an option for the laptop either. There was also the 20% bing cashback deal which removes another 220 from the price (I dont quite get the math myself but hey).
I am looking at a Studio I7 with the same price but a 3rd year warranty vs my 2nd .....
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Nov 6, 2009
I'm university student and ntb is meant to be carried almost daily (16" is ok for me), it's mainly for multimedia oriented jobs, some programming in C and Mathematica, some photoshop or even premiere (occasionaly), A LOT of movie watching. I also want it to be futureproof and well-built.
Dell XPS 1645 meets most of my criteria, but there are few things I'm unsure about...
1) after reading a couple of reviews and many posts on this forum I'm really doubtful if RGB-LED is worth the extra money. I'm not doing colour sensitive job (however I do sometimes edit RAW images in PS), but i want things on the display to look natural, especially in FullHD movies... (and I'm occasional gamer too)
Those who had honor to work with RGB-LED: would you pay for it in my position???
And just to make sure I haven't overlooked something: biggest DISadvantages of RGB-LED are supposed to be: inaccurate colors, bigger power consumption and some heat produced;
while advantages should be: 0,4" gain in size, wider gamut and (maybe) better brightness...
Do you know any more to be added?
2) I'm also considering usual Studio 17 with Core i7 720QM (almost the same config), because it should be cooler, it has numpad and place for additional hdd (I'd buy 80GB intel ssd 34nm for system while keeping stock 500GB for data, I think it's beatiful idea), but what I DISlike about studio 17 is: dimensions, weight, speakers and design (and maybe a bit worse overal built quality).
So which one do you think is better for me?
3) how does combined e-sata/usb work? Since I have a external e-sata drive I have to plug 2 cables at the moment: USB for power and e-sata... With this 2-in-1 port do I need only 1 special cable? Or is it meant to be either/or thing??? From the placement of combined e-sata/usb on the opposite side of ntb than other USBs I'd say that 1 cable should be enough,
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Oct 4, 2009
I'm getting a new laptop soon,which one should I get ?? Does the DDR2 ram make any differences to DDR3?
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Feb 15, 2009
Which one is better? I know the sxps 16 is better in terms of video & larger/better screen (e.g., performance & rgb led).
But, the sxps 13 is cheaper and better in weight (much lighter than the 16) and could be still perfect for anyone doing school works and even video editing and games .....
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Feb 23, 2010
I am looking to get a Studio XPS 16 soon, but can't quite decide on which model to get and had a few questions...
1) What is the battery life of the 1647 (i5) compared to the 1645 (i7) assuming they have the same specs. I've read that i5's should last longer, but I really couldn't find anything comparing the two for these systems.
2) When configuring the 1645 and 1647 side-by-side with the same specs. The 1647 is about the same price as the 1645, if not more (depending on which processor selected). I thought the i5's were supposed to be less expensive than the i7's. Since they are about the same price, would it be better to go with the i7? Any reason to choose the i5 over i7?
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