Dell :: Refusing Delivery Or Returning Through ?
Feb 15, 2009
I bought a Dell Mini 9 from the outlet and its already shipped. I'm having second thoughts though because of the $245 deal through Sam's club for a brand new one when I payed $230 for a used one.
I'm also not sure if I even need a netbook since I have a XPS M1530 and want to hold off until the 09 Fall Semester to get a netbook (if I decide I want one).
So my question is this: Would I be charged a 15% restocking fee if I refuse delivery? Would I be charged a 15% restocking fee for returning through Dell? Does it depend on whether I open the box or not? Would I have to pay for shipping?/not be refunded shipping/taxes?
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Apr 21, 2010
So my girlfriend just received her new dell studio 1458 and the dvd drive just wreck 2 dvds, the sims 3 and modern warfare 2. There is now a circle ring etched onto each dvd by the dvd drive,
Now the dvds are not readable anymore, speaking to technical support right now and they refused to replace those dvds, she just received this computer and this drive is already faulty!
Spoke to a supervisor and all he said dell will replace the dvd drive and I am thinking no sh*t sherlock of course you have to
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Feb 21, 2010
I'm trying to install:
1.) Intel turbo boost technology driver (for i7 processors) and...
2.) Intel management engine driver
I keep getting an error message telling me that my hardware doesn't meet the minimum system requirements to install the software...which makes no sense! I've already installed the Intel chipset driver and the intel rapid storage driver AKA matrix storage driver. These two must be installed before installing the ones that are refusing to install.
I called HP, got India and the guy insists just because the driver is listed for my product doesn't mean it needs to be installed. I just kinda laughed it off, he was useless.
So I did a google search on the problem and it seems a lot of people are having the same problem getting these two drives to install-same error message and everything.
any info on IF they really need to be installed and if so, how the heck do you get them to install already?
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Feb 21, 2010
I'm trying to install:
1.) Intel turbo boost technology driver and...
2.) Intel management engine driver (listed on HP's website for my product but not on this site for the thread devoted to my system and driver installations ([Drivers] HP dv6 Gen 2 / dv7 Gen 3 / dv8 / HDX16 / HDX18 (INTEL))
I keep getting an error message telling me that my hardware doesn't meet the minimum system requirements to install the software...which makes no sense! I've already installed the Intel chipset driver. This must be installed before installing the ones that are refusing to install.
I called HP, got India and the guy insists just because the driver is listed for my product doesn't mean it needs to be installed. I just kinda laughed it off, he was useless.
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Aug 16, 2013
I just received my new laptop today, and I have never had this much trouble setting thigns up before. I'm guessing that most of my issues is due to Windows 8 in general, but it is still agrivating none the less.
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For whatever reason, the internet connection on my laptop just drops. No notifications, and it says I'm still connected to the router, I just don't have connection to the internet. I fix this by disconnecting/reconnecting to my network, but its agrivated to have to do this every 2-4 minutes.
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Windows says that there are 51 updates, but that "it won't update till the maintenance for my convenience", I'm wondering if this is the trouble with my wireless. I'm not sure how to convince windows that I WANT it to update, not wait hopping that it will update.
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While this is aggravating enough as it is, it becomes more aggravating when the computer locks up for 10+ minutes at a time while trying to install programs. There was even a time when the I could not get the startup screen to switch to the log in. It eventually did after many minutes of waiting, and closing/opening the monitor.
Is there anything I can do about the internet issue?Â
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Mar 2, 2009
I've ben waiting patiently(ish) for my delivery from Dell, and using the status page I've managed to follow it for so far, but the last action updated was on the 26th, nothing since........................................
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May 26, 2009
So my Dell XPS M1730 finally got shipped this morning! (Yay). The thing is the dell person expedited my order and gave me free next business day delivery.
Since it got shipped today, shouldn't it come tomorrow (Hence the name next business day)? The dell estimated delivery date says the 29th ( Which I won't be home on )
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Jul 2, 2009
i just saw my laptop is in nashville since 6pm today what are the chances i'll get it in dallas by tomorrow anyone know? or how i can find out when it ships out of there
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Oct 1, 2009
How solid are Dell's estimated delivery dates? Do they ever get bumped ahead? I ordered a new Studio 17 the other day and it says in production but the ETD is November 6th.
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Sep 19, 2009
I was wondering as it's not super clear on the Dell site: Can you return a product if your within your 21 days and not be charged a restocking fee? Will Dell send you a shipping label to return the product or do you pay?
With HP if you were in your 21 days they would issue you a full refund and all you had to do was ship the laptop back and they sent you a label.
I'm referring to Notebooks on here.
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May 12, 2009
I ordered a dell xps m 1750.. for a new business I have started.. it was due to arrive a week before a meeting so that I could use it for this meeting,
they havent told me that it was going to take an extra 2 weeks to arrive and I found out by checking the tracker!
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Aug 18, 2009
I haven't ordered a system from Dell for over a year now, and I was just wondering if they still tended to beat their expected delivery dates (in a good sense)
or if now they actually give you an estimate that gets your hopes up for nothing.
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Feb 22, 2009
First time ordering from Dell. I ordered an Inspiron 1318 notebook on 2/19, and the estimated shipping date is 3/6.
The estimated delivery date is 3/13. I was wondering if those dates seemed like accurate estimations or if there are likely to be delays.
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Jun 9, 2009
I ordered a xps 1340, recieved it today, after working with tech support deemed the slot load rom drive is dead.
I did not get on site service when i was ordering, that said I absolutely offended by and refuse to follow their process to resolve this.
That being me shipping a laptop i have had less than 2 hours back to dell for them to hopefully fix the issue and then wait for the shipment back.
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Dec 9, 2009
I'm going to be sending back my sxps 1645 to dell. It seems like this whole model is buggy and I don't feel like paying good money to be their beta tester. So I'm wondering what the best way to wipe my solid state drive is.
What is the best way to ensure private data is completely gone on an SSD before it goes back?
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Feb 12, 2009
Well I almost feel "heartbroken" over this whole affair. I finally got the machine yesterday and have had 2 days of pure customer service horror.
The overall look of the laptop, the promised features, the feel of it - all FANTASTIC. I fell in love with the machine the moment it arrived. Then.. I tried to connect my WiFi.
The WiFi was completely defective. Unable to connect to any wireless network. After hours and hours with technical support, an in home tech, and more customer service headache .....
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Apr 11, 2010
My Dell Studio XPS 16 (core i7 model) was ordered april 6th. The estimated delivery date was originally 4/22/10 but yesterday I logged on to see my status and it said that my laptop was "In Production" and that the NEW estimated date of delivery is 4/14/10....that means they changed my EDD to 8 days before the ORIGINAL date. Well, the 14th is in 3 days...and my laptop is still "in production" so did dell make an error on the site? If not, does that mean that it only takes 2 or 3 days for things to get delivered?
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Jan 3, 2010
2 years ago i ordered a Vostro 1700 that took ages to arrive because of i think back then screen supply problems.
Now we ordered a few new Studio 1747 with the Core i7 820 procs the order date was 1 December.. But now i got a mail that the delivery date is pushed back to 17 of February!! Wooot???
It seems that dell is many times just saying that you can order new systems but most of the time they can deliver one bit?
Its orderd from dell.nl, how are other orders doing in Europa? Are the 1747 with the Core i7 being delivered in the states?
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Jan 6, 2010
I have looked throughout the site and even emailed customer support (with no answer) but cannot find anything about average delivery times. I live in England and have order a new alienware m15x which was dispatched early on monday via ups. UPS tracking is still not active on my order (I know it can take up to 4 working days, which I find quite ridiculous frankly) and I am getting frustrated as I have no idea whats happening or when I can expect my order. I was just hoping people could give me an idea of how long it took their order to be delivered once shipped and if someone could tell me where uk alienware orders actually ship from.
I have been reading through dell forums and noticed that some american customers have had their orders listed as shipped but the orders had not actually been picked up by the carrier (i.e. ups). I wonder if anyone in the uk has experienced similar issues with delivery.
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Mar 30, 2009
Ordered a Dell Studio 1537 on Thursday 26th March. Estimated delivery time is 14th April. To be honest with you. I think that is a bit of a long wait. Not very happy. On the other hand the payment cleared and it also went through pre-production within a day. It has been in production(phase 3) for 3 days now.
Other than that....
What do you guys think of it. Good laptop? My main specs are Intel® Pentium® Dual-Core Processor T4200 (2.0GHz, 800MHz, 1MB cache), 2GB RAM, 256MB ATI Mobility RADEON HD 3450, 160 GB HDD.
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Mar 13, 2009
So I've recently ordered a Dell Studio 1537 to replace my ancient Inspiron 6000 . I ordered it on the 10th and it's in production right now, but it says that I shouldn't receive it until the 27th! Does it really take that long? I didn't change anything, all I did was change the color. How long did it actually take to receive yours?
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Nov 9, 2009
I am thinking of buying a Dell. However, in the Dell forum, there are really a lot of people who complain about the bad treatment they had regarding very long delays in delivery (or orders that are cancelled and rescheduled at a later date), in addition to incomplete or not reliable customer support.
So, the question is, are just whiners/exceptional cases, or there is indeed a diffuse problem for Dell about keeping the promised delivery times?
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Feb 25, 2009
I seem to be the only one here with constant probs with my 6400 so after speaking to DELL today, im returning my laptop for a new one.
What I want to know is should I swap out my nVidia GPU for the Intel? I think thats whats causing my therma/fan issues and maybe overheating the system as well (being that I use two external monitors with a dock).
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Mar 8, 2009
what does it mean by returning with credit? does it mean that i cannot get the full amount i paid, but instead i can buy other dell computer with the credit?
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Mar 7, 2009
I just got my Dell Studio XPS 16 2 weeks ago. The optical drive of it is DVD drive, but I would like to change it to Blue ray drive. I made a call to Dell and asked if I could change the DVD drive to Blue Ray drive,
however, I was told that for the dell studio xps 16, once the DVD drive has been a part of the laptop, it cannot be changed as it is a slot loading drive .....
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Mar 27, 2009
i received my brand new studio laptop and stupid me droped it in the first 20 min of taking it out of the box and now the left side plastic is stickin out and its damaged, but its working fine.
question is can i return it and get it replaced? since its been like 1 day i got it.
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Jan 19, 2010
what some of you that have returned this model had to pay for restocking? i am planning on returning mine very soon and need to know what price im looking at as far as that goes.. oh and i purchased mine online straight from dell.
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Nov 11, 2008
I purchased the XPS 1330 January 2008, and it has been giving me problems forever. I got my motherboard replaced 4 times, 4 new heatsinks, a new CPU, a new Monitor. Additionally, the service I have received was very poor.
Is there a department I could call to try and return this? Also, now finally, they agreed to do a swap, and to top it off, they are sending me the wrong keyboard layout. I purchased the laptop in Canada (US Keyboard layout) and I am currently in the UK. I have 3 years international warranty. When I filed the swap with the first technician, I asked specifically for a US keyboard; however, upon calling today, I was told, I would be given a UK Keyboard instead.
So, anyone know what I can do? Or better yet, anyone want to take this laptop off my hands (you will obviously get the swap).
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Feb 17, 2010
I recently ordered a Dell Studio 1558. Dell claim it has been shipped, and on clicking the Walsh Western link, it gives me the Customer number not found etc dialog. I tried the methods mentioned to input my numbers manually, but it still says not found. What can i do?
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Jan 16, 2010
Are you returning your XPS 1645?
1. Yes, I am returning it or already returned it.
2. Yes, unless the throttling problem is fixed.
3. I will keep it and use Throttlestop until DELL fixes the problem.
4. I love it, I will keep it either way.
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