I ordered a xps 1340, recieved it today, after working with tech support deemed the slot load rom drive is dead.
I did not get on site service when i was ordering, that said I absolutely offended by and refuse to follow their process to resolve this.
That being me shipping a laptop i have had less than 2 hours back to dell for them to hopefully fix the issue and then wait for the shipment back.
I know not every nvidia unit is going to fail, but my previous v300 compaq did, and the replacement dv2700TSE I got is starting to do the same thing almost 6 months later. I was looking at the new SE and it has the 9200gm which I believe is on the list of possibly defective gpu's correct?
So what are my choices HP wise? no ATI (which im not a fan of, but at this point 'll try anything). Im not a huge gamer but like to load up FarCry 2 and other games every once in a while with medium settings. I also do a lot of 2d photoshop work and some CAD work. Id like to stick to the 14.1 size but doesn't look that will be an option.
I've ben waiting patiently(ish) for my delivery from Dell, and using the status page I've managed to follow it for so far, but the last action updated was on the 26th, nothing since........................................
View 6 Replies View RelatedSo my Dell XPS M1730 finally got shipped this morning! (Yay). The thing is the dell person expedited my order and gave me free next business day delivery.
Since it got shipped today, shouldn't it come tomorrow (Hence the name next business day)? The dell estimated delivery date says the 29th ( Which I won't be home on )
i just saw my laptop is in nashville since 6pm today what are the chances i'll get it in dallas by tomorrow anyone know? or how i can find out when it ships out of there
View 4 Replies View RelatedHow solid are Dell's estimated delivery dates? Do they ever get bumped ahead? I ordered a new Studio 17 the other day and it says in production but the ETD is November 6th.
View 10 Replies View RelatedI ordered a dell xps m 1750.. for a new business I have started.. it was due to arrive a week before a meeting so that I could use it for this meeting,
they havent told me that it was going to take an extra 2 weeks to arrive and I found out by checking the tracker!
I haven't ordered a system from Dell for over a year now, and I was just wondering if they still tended to beat their expected delivery dates (in a good sense)
or if now they actually give you an estimate that gets your hopes up for nothing.
First time ordering from Dell. I ordered an Inspiron 1318 notebook on 2/19, and the estimated shipping date is 3/6.
The estimated delivery date is 3/13. I was wondering if those dates seemed like accurate estimations or if there are likely to be delays.
I bought a Dell Mini 9 from the outlet and its already shipped. I'm having second thoughts though because of the $245 deal through Sam's club for a brand new one when I payed $230 for a used one.
I'm also not sure if I even need a netbook since I have a XPS M1530 and want to hold off until the 09 Fall Semester to get a netbook (if I decide I want one).
So my question is this: Would I be charged a 15% restocking fee if I refuse delivery? Would I be charged a 15% restocking fee for returning through Dell? Does it depend on whether I open the box or not? Would I have to pay for shipping?/not be refunded shipping/taxes?
My Dell Studio XPS 16 (core i7 model) was ordered april 6th. The estimated delivery date was originally 4/22/10 but yesterday I logged on to see my status and it said that my laptop was "In Production" and that the NEW estimated date of delivery is 4/14/10....that means they changed my EDD to 8 days before the ORIGINAL date. Well, the 14th is in 3 days...and my laptop is still "in production" so did dell make an error on the site? If not, does that mean that it only takes 2 or 3 days for things to get delivered?
View 10 Replies View Related2 years ago i ordered a Vostro 1700 that took ages to arrive because of i think back then screen supply problems.
Now we ordered a few new Studio 1747 with the Core i7 820 procs the order date was 1 December.. But now i got a mail that the delivery date is pushed back to 17 of February!! Wooot???
It seems that dell is many times just saying that you can order new systems but most of the time they can deliver one bit?
Its orderd from dell.nl, how are other orders doing in Europa? Are the 1747 with the Core i7 being delivered in the states?
I have looked throughout the site and even emailed customer support (with no answer) but cannot find anything about average delivery times. I live in England and have order a new alienware m15x which was dispatched early on monday via ups. UPS tracking is still not active on my order (I know it can take up to 4 working days, which I find quite ridiculous frankly) and I am getting frustrated as I have no idea whats happening or when I can expect my order. I was just hoping people could give me an idea of how long it took their order to be delivered once shipped and if someone could tell me where uk alienware orders actually ship from.
I have been reading through dell forums and noticed that some american customers have had their orders listed as shipped but the orders had not actually been picked up by the carrier (i.e. ups). I wonder if anyone in the uk has experienced similar issues with delivery.
Ordered a Dell Studio 1537 on Thursday 26th March. Estimated delivery time is 14th April. To be honest with you. I think that is a bit of a long wait. Not very happy. On the other hand the payment cleared and it also went through pre-production within a day. It has been in production(phase 3) for 3 days now.
Other than that....
What do you guys think of it. Good laptop? My main specs are Intel® Pentium® Dual-Core Processor T4200 (2.0GHz, 800MHz, 1MB cache), 2GB RAM, 256MB ATI Mobility RADEON HD 3450, 160 GB HDD.
So I've recently ordered a Dell Studio 1537 to replace my ancient Inspiron 6000 . I ordered it on the 10th and it's in production right now, but it says that I shouldn't receive it until the 27th! Does it really take that long? I didn't change anything, all I did was change the color. How long did it actually take to receive yours?
View 10 Replies View RelatedI am thinking of buying a Dell. However, in the Dell forum, there are really a lot of people who complain about the bad treatment they had regarding very long delays in delivery (or orders that are cancelled and rescheduled at a later date), in addition to incomplete or not reliable customer support.
So, the question is, are just whiners/exceptional cases, or there is indeed a diffuse problem for Dell about keeping the promised delivery times?
I recently ordered a Dell Studio 1558. Dell claim it has been shipped, and on clicking the Walsh Western link, it gives me the Customer number not found etc dialog. I tried the methods mentioned to input my numbers manually, but it still says not found. What can i do?
View 10 Replies View RelatedI am getting service on my xps m1530 to get my 8600m gt replaced... I have heard about all of the issues nvidia is having with these and am wondering if I am going to get another bad one that will have to be replaced again or will get one that is fixed?
View 10 Replies View RelatedI'd like to know if anyone sent their notebook in for repair because of the defective Nvidia GPU problem? What was your experience, how many repairs, did Dell replace the defective parts with the same and did anyone get a replacement?
I've got the Vostro 1400 and I'm headed down that road. Would like to hear how it went for anyone with any of the other affected models also.
I'm from Singapore and this is my first post in this forum. =]
I own a m1330 with an 8400M GS. I've heard a alot about the defective GPU with all the vertical lines and crashed and whatnot. I've had my fair share of BSOD too.
I've also heard that this problem only affect those laptops shipped to the states, and I'm from Singapore, so am I spared from this nightmare?
Is this normal for e6500 laptops - the plug does not sit flush with the back when fully inserted, its got about 1/8" showing
View 7 Replies View Relatedi just had my motherboard replace coz not getting any display and the tech support was trying to convince me that is not the issue with the 8600gt on my m1530 cuz im not getting any vertical lines.
furthermore, they told me (which i called 2 other tech rep to confirm this, which added up total of 3) that dell has asked dell to make them new non-defective 3d card on new material
I'm considering purchasing a Lattitude E6400 with the Nvidia 160M card, but I've read about Nvidia's problems with mobile chip failures cause of bad bump materials.
Does anyone know if the problem is fixed for the 160M or are those cards prone to failure as well?
Here's what my laptop does.
It doesn't play DVDs. I try 10 times and then it successfully plays a DVD, but the first few tries it freezes up after 1 preview.
It makes a clicking noise on the inside at any given time during use. It makes me think it's sitting at a bad angle, so I move it around. I don't think that's the problem; I sit it flat
I purchased a Dell M1730 laptop a couple of years ago. A few months after I received it, the original LCD panel was shattered in an accident.
I shipped it back to Dell and they replaced it with a new Samsung panel (not sure what it had before) which looked just as good, except that after a couple of months it developed a one pixel wide red vertical line 80% of the way up from the bottom of the screen near the left side.
Because the line wasn't very distracting (only showed up on certain colors like dark grey and dark red) I lived with it for a while, but I recently decided I should get it fixed since my warranty is running out this year.
I emailed Dell recently and they sent a technician to my house while I was at work (my wife was at home) and he repaired the M1730 so that the red vertical line was no longer present.
I'm not sure what the exact nature of the repairs were, but he did mention to my wife that apparently when my panel was previously replaced, they had only used 2 of 8 screws .....
I've discussed this machine in other threads, but it wasn't until now that I found out that a restocking fee was charged.
The machine in question had problems with a wavy keyboard and an eject button that would stay lit, then go off and eject a disc at random. This happened multiple times. I also had a problem at boot up, where the machine made a ringing noise for over one minute, then booted up. Given these problems, I called Dell to return the machine after having it for two days.
The machine was a "Previously Ordered New" Inspiron 1537 from the outlet. I think it's not too much to ask that it be free of defects out of the box. If there are multiple problems, then one should be able to return it within 21 days for a full refund.
If you find yourself in a similar situation, my advice would be to make sure someone in Tech Support logs in the system the problems you are having. I didn't realize that this was necessary .....
I have a dell xpsm1330 and the video card i have is the invidia 8400 video card. this is the problematic video card much talked about already.
dell had since replaced, under warranty, my video card and the attached motherboard twice already.
i was told by the technician that the new invidia video card has a model / reference no. 686 631 A2. The old defective vid card has model no. 686 630 A2.
Nvidia apparently has a solution to the problems faced by many in their notebooks powered by GeForce 8M series, that is, to encourage the OEM/ODMs to buy their new problem free chips. Of course, this doesn't solve the issues faced by current users and there won't be any replacement for them.
Nvidia has come out with a new GPU called NB8E-SET which is essentially NB8E-SE with the new underfill. NB8E-SE is used on many notebooks most commonly advertised as GeForce 8700M GT, GeForce 8800M GS or GeForce 9650M GS. NB8E-SET (G84-751) uses the new Hitachi underfill and is clocked at 625MHz core and 128-bit 800MHz GDDR2/3 memories similar to the current NB8E-SE.
Here's a note from Nvidia to their partners :
NVIDIA is committed to providing our customers with quality products that push the edge of technology and also continuously improve product quality and reliability. To help improve the product quality and ensure smooth and uninterrupted product supply during the current “end stage” of life cycle, NVIDIA strongly recommends that customers transition to this latest revision of the NB8E-SET GPUs as soon as possible. These latest revision units utilize “Hitachi” underfill packaging material that improves product quality and enhances operating life by improved thermal cycling reliability.
Source: [url]
I received my Studio XPS 1640 laptop in July. I didn't open it and wanted to send it back because when I had submitted my order, literally new options for upgrades appeared. I called Dell and the lady I spoke with offered me credit for keeping the laptop, I declined and said I want to reurn it so she said a restocking fee of $343 would apply. I quickly said nevermind.
Later I called back after I OPENED the box and took the laptop out and it was defective, even my friend confirmed it. I spent like $2,700 on the laptop. The next person in the returns department didn't mention any restocking fee, understood I had a defective computer and sent me a returns label. Next day came, and the label didn't come as he said it was. Called back and told the lady in returns that I didn't get the label and she said "I will resend it" and she did. Then the label appreared in my inbox and all was set...at least I thought
I checked my Dell account on Dell.com today and noticed a "new" order being processed in the amount of $343 and the description stated it was a restocking fee charge! I quicky called Dell and the lady I spoke with said I was told I going to be charged a restocking fee, I corrected her and told her my defective computer was never mentioned to have a restocking fee attached. She checked her records and the only thing she would say is that "the restocking fee is non-refundable, I do apologize". Yeah right! I kept telling her what was said to me and I also told her that according to Dell, brand new defective computers DO NOT get charged a restocking fee. She kept saying "the restocking fee is non-refundable, I do apologize". I asked for a manager/supervisor, and she said she would do it but I would get the same answer, to which I DID get the same answer. I hung up!
Ordered a 160GB G2R5 SSD to replace the 500GB 5400rpm drive in my 15" MBP and received the drive yesterday. Opened up the MBP, removed the 500GB and put in the 160GB Intel SSD. The SL installation started fine, I used the disk utility and formatted the drive (MacOS extended (journaled)) and the installation began...
When the bar was almost at the end (said 10 min remaining), a big yellow exclamation point icon appeared on the screen and said "OS installation encountered an error, please contact the software manufacturer (something along these lines)". I was surprised of course...
I re-started the machine, initiated the SL installation again, started disk utility and it took about 10 minutes (spinning beach ball) to detect the Intel drive. Once it did, I formatted it again and initiated the installation. This time, the installer quit a lot earlier (about 25% in) with the same message.
Thinking that this could be a SL related issue, I popped in the Leopard DVD and started Disk Utility. The drive was detected immediately, but it showed up as "8MB Intel SSD". I tried formatting, etc, but it never reverted back from that 8MB stage. It was detected as an 8MB drive with the SL installation DVD as well....