Dell :: Charged Restocking Fee On Returned 1537 That Was Defective
Feb 10, 2009
I've discussed this machine in other threads, but it wasn't until now that I found out that a restocking fee was charged.
The machine in question had problems with a wavy keyboard and an eject button that would stay lit, then go off and eject a disc at random. This happened multiple times. I also had a problem at boot up, where the machine made a ringing noise for over one minute, then booted up. Given these problems, I called Dell to return the machine after having it for two days.
The machine was a "Previously Ordered New" Inspiron 1537 from the outlet. I think it's not too much to ask that it be free of defects out of the box. If there are multiple problems, then one should be able to return it within 21 days for a full refund.
If you find yourself in a similar situation, my advice would be to make sure someone in Tech Support logs in the system the problems you are having. I didn't realize that this was necessary .....
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Aug 6, 2009
I received my Studio XPS 1640 laptop in July. I didn't open it and wanted to send it back because when I had submitted my order, literally new options for upgrades appeared. I called Dell and the lady I spoke with offered me credit for keeping the laptop, I declined and said I want to reurn it so she said a restocking fee of $343 would apply. I quickly said nevermind.
Later I called back after I OPENED the box and took the laptop out and it was defective, even my friend confirmed it. I spent like $2,700 on the laptop. The next person in the returns department didn't mention any restocking fee, understood I had a defective computer and sent me a returns label. Next day came, and the label didn't come as he said it was. Called back and told the lady in returns that I didn't get the label and she said "I will resend it" and she did. Then the label appreared in my inbox and all was set...at least I thought
I checked my Dell account on Dell.com today and noticed a "new" order being processed in the amount of $343 and the description stated it was a restocking fee charge! I quicky called Dell and the lady I spoke with said I was told I going to be charged a restocking fee, I corrected her and told her my defective computer was never mentioned to have a restocking fee attached. She checked her records and the only thing she would say is that "the restocking fee is non-refundable, I do apologize". Yeah right! I kept telling her what was said to me and I also told her that according to Dell, brand new defective computers DO NOT get charged a restocking fee. She kept saying "the restocking fee is non-refundable, I do apologize". I asked for a manager/supervisor, and she said she would do it but I would get the same answer, to which I DID get the same answer. I hung up!
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Feb 18, 2009
What if you sent it back because it was defective? Will they strip the working parts and use it in their next new laptop build, or will it go into their spare parts collection?
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Aug 24, 2009
I recently called Dell to have my laptop repaired and they told me a technician was going to call me which he did, but my schedule was too busy so we rescheduled for last Friday but he never showed.
I called him Friday afternoon and he said he was going to come on Saturday and again he never showed.
I decided not to harass him and call him again and now it's Monday afternoon and there is no sign of him
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Feb 25, 2009
I recently purchased a refurbished M4400 and have had a sizable amount of problems.
Dell is in the process of trying to rectify my problems. I am considering returning this notebook for a refund.
Has anyone had experience asking for a refund? If so, did Dell try to offer any incentives (a money discount/credit, etc.) to try convince you to keep the notebook?
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Sep 14, 2009
When I be charged restocking fee if I cancel an order? I ordered Zune but the more I think, I feel like buying Apple.. my order is 'In Production' status right now. But since it's pre-order.. I'm not sure how it works.
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Jul 29, 2009
So I ordered a Dell Studio XPS 1640 laptop and I tried to cancel it, but they already stated that it went into production and so not one person of any position and department would cancel it.
I recieved the laptop just a couple days ago and just got to calling Dell to return it.
I just called and the lady stated a 15% Restocking fee would apply to this return of the laptop that is over $300!
How do I avoid this 15% Restocking fee? I also ordered the 9-cell battery with the laptop, how do I avoid that Restocking fee?
Dell's customer service is sinking like the Titanic
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Jan 19, 2010
what some of you that have returned this model had to pay for restocking? i am planning on returning mine very soon and need to know what price im looking at as far as that goes.. oh and i purchased mine online straight from dell.
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Feb 1, 2009
I have a Vaio Z550N and although it was working perfectly until this point, now I am having the issue of the computer freezing up (completely non-responsive) when I re-attach it to the AC adapter after having had it on battery power.
It doesn't happen every time... but it is enough to be exceedingly irritating. The only major change I have made to my computer recently is upgrading the BIOS to the latest version from the Sony Support site.
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Dec 4, 2008
We bought a Dell Studio 1525 with the "Sea Sky" pattern off of the Dell outlet. We did not get a 1525 w/ the Sea Sky pattern.... it came with some sort of Red Swirl pattern.
Now, I call Dell... they tell me that it is the pattern that we ordered... what? I am not blind, I can read. Dell CONFIRMED we ordered the Sea Sky pattern and sent us something else.
Yes, I am pissed about the pattern on the laptop, not because of the pattern on the laptop, but because they sent us the wrong product and WILL NOT send us the correct product. If we bought one that had 3 gigs of RAM and they sent us one that only had 2, would they pull this same BS?
how to get the correct laptop?
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Apr 29, 2009
Well I screwed up.
I ordered a new studio 17, good specs and all for my girlfriend- but its way too big and heavy for her...and she absolutely hates the extra five finger key set...
So there is nothing physically wrong with the unit, but I would like to return it, without paying the restocking fee.
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Jan 21, 2010
I'll fully charge it, and use it for about 30 minutes. Turn it off and when I wake up in the morning, its so dead, it won't even get to the BIOs and no lights show up on the battery indicator.
I thought maybe I'd left it on (which doesn't make sense since the laptop turns itself off before the battery gets that low), so I charged it completely, and turned the machine off. Disconnected the battery and put it back in without touching anything else and made sure it was still off..
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Dec 17, 2008
I've been trying to compel Dell to issue a return authorization for an item, but they've been evasive for over a week now. I looked up some posts on the subject, and it got me to wondering if I should even continue to pursue it.
If they were to eventually allow me to return the item, what happens? Do they give me a shipping label and arrange for a pickup themselves? Is it possible they will charge me for shipping outright, or if I can't be available at the pickup time they schedule, will they charge me for shipping then? I guess, basically, if they offer the return, can I still decide not to return it, or will they penalize me somehow?
The item really isn't worth that much for me to have to pay for shipping, or anything, so if there's any chance they might charge me for something, I'd rather not take the risk. Is there any chance they could slap me with an extra charge just for requesting to return something?
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Sep 26, 2008
I am getting service on my xps m1530 to get my 8600m gt replaced... I have heard about all of the issues nvidia is having with these and am wondering if I am going to get another bad one that will have to be replaced again or will get one that is fixed?
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Jan 31, 2010
I'd like to know if anyone sent their notebook in for repair because of the defective Nvidia GPU problem? What was your experience, how many repairs, did Dell replace the defective parts with the same and did anyone get a replacement?
I've got the Vostro 1400 and I'm headed down that road. Would like to hear how it went for anyone with any of the other affected models also.
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Jan 2, 2009
I'm from Singapore and this is my first post in this forum. =]
I own a m1330 with an 8400M GS. I've heard a alot about the defective GPU with all the vertical lines and crashed and whatnot. I've had my fair share of BSOD too.
I've also heard that this problem only affect those laptops shipped to the states, and I'm from Singapore, so am I spared from this nightmare?
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Jun 18, 2009
Is this normal for e6500 laptops - the plug does not sit flush with the back when fully inserted, its got about 1/8" showing
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Feb 15, 2009
i just had my motherboard replace coz not getting any display and the tech support was trying to convince me that is not the issue with the 8600gt on my m1530 cuz im not getting any vertical lines.
furthermore, they told me (which i called 2 other tech rep to confirm this, which added up total of 3) that dell has asked dell to make them new non-defective 3d card on new material
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Jun 9, 2009
I ordered a xps 1340, recieved it today, after working with tech support deemed the slot load rom drive is dead.
I did not get on site service when i was ordering, that said I absolutely offended by and refuse to follow their process to resolve this.
That being me shipping a laptop i have had less than 2 hours back to dell for them to hopefully fix the issue and then wait for the shipment back.
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Mar 1, 2009
I'm considering purchasing a Lattitude E6400 with the Nvidia 160M card, but I've read about Nvidia's problems with mobile chip failures cause of bad bump materials.
Does anyone know if the problem is fixed for the 160M or are those cards prone to failure as well?
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Feb 19, 2009
Here's what my laptop does.
It doesn't play DVDs. I try 10 times and then it successfully plays a DVD, but the first few tries it freezes up after 1 preview.
It makes a clicking noise on the inside at any given time during use. It makes me think it's sitting at a bad angle, so I move it around. I don't think that's the problem; I sit it flat
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Sep 20, 2008
it's probably just me but it's been a long time since I installed Vista64 (it's that reliable) and I've forgotten a few things...
1. How do I prevent the battery from being charged when the laptop is switched on (and powered by cable)?
2. How can I make the CD automatically stop spinning after, say, a minute of non-use?
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Mar 29, 2013
My laptop is Dell ultrabook XPS 13. I've been used it for about 6 months. I don't know when it started to be like this but I've just noticed recently that the battery shown on desktop is never full charged even when it's plugged in for long hours. Last week it's at 41-42% at maximum but now it never reached more than 39% and it seems to be less and less even though I keep it plugged in every time I use it. I'm worried there's something wrong with battery but it said my battery is still fine, but obviously it's not fine.Â
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Feb 1, 2014
Battery of Dell(inspiron 15R N5110) isn't charged, although it is installed well and the computer is plugged inEven if it were corrupted, then it would have charged.
If you see the screenshot, you will see that the laptop is working on the main power supply, and battery is empty, but it isn't charging. I am sure that it is installed well.
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Apr 20, 2013
The battery on my laptop (Dell Studio 1735) was bad, it charges up fine, but only holds a charge for about 5min after being 100% charged. Dell doesn't offer a genuine battery for my laptop anymore so I purchased a third party one for my model. The new battery works and powers the laptop, but upon booting I get a message that tells me the battery is unrecognized and will not be allowed to charge, and within windows it says that battery is "Not Charging".
Things I've tried:
Unplug battery and adapter, hold power down for 5 sec, plug everything back in. Allow battery to drain, then when booting and the message says the battery is low and should be charged Press F1 to Continue. Flash BIOS Downgraded BIOS to A04. Downgraded BIOS to A03 Searched for updates to the battery driver in Device Manager Removed battery driver and allowed to reinstall Booted up with genuine battery, then swapped out to the new battery once within Windows.
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Apr 3, 2013
I bought a new battery recently from Dell for my Inspiron 1501 laptop.The system does not recognise the battery.It is not charging.Charging indcator flashes amber 3 times then 1Â Â time green. System working fine with AC adapter plugged in.Battery meter says no battery.Even key board and touch pad responding erratically.
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Nov 4, 2014
My touchpad works fine when on battery power but when charged it goes crazy I have an Inspiron 15 3521. I don't have warranty anymore...
Here is a video of what happens :
cs_setInnerHtml('video_47301301-8811-4f88-b969-9fb1d98537cb','');
(Note: It is not the same laptop but this happens)
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May 21, 2010
I purchased a Dell M1730 laptop a couple of years ago. A few months after I received it, the original LCD panel was shattered in an accident.
I shipped it back to Dell and they replaced it with a new Samsung panel (not sure what it had before) which looked just as good, except that after a couple of months it developed a one pixel wide red vertical line 80% of the way up from the bottom of the screen near the left side.
Because the line wasn't very distracting (only showed up on certain colors like dark grey and dark red) I lived with it for a while, but I recently decided I should get it fixed since my warranty is running out this year.
I emailed Dell recently and they sent a technician to my house while I was at work (my wife was at home) and he repaired the M1730 so that the red vertical line was no longer present.
I'm not sure what the exact nature of the repairs were, but he did mention to my wife that apparently when my panel was previously replaced, they had only used 2 of 8 screws .....
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Nov 10, 2009
I have a dell xpsm1330 and the video card i have is the invidia 8400 video card. this is the problematic video card much talked about already.
dell had since replaced, under warranty, my video card and the attached motherboard twice already.
i was told by the technician that the new invidia video card has a model / reference no. 686 631 A2. The old defective vid card has model no. 686 630 A2.
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Dec 25, 2008
Nvidia apparently has a solution to the problems faced by many in their notebooks powered by GeForce 8M series, that is, to encourage the OEM/ODMs to buy their new problem free chips. Of course, this doesn't solve the issues faced by current users and there won't be any replacement for them.
Nvidia has come out with a new GPU called NB8E-SET which is essentially NB8E-SE with the new underfill. NB8E-SE is used on many notebooks most commonly advertised as GeForce 8700M GT, GeForce 8800M GS or GeForce 9650M GS. NB8E-SET (G84-751) uses the new Hitachi underfill and is clocked at 625MHz core and 128-bit 800MHz GDDR2/3 memories similar to the current NB8E-SE.
Here's a note from Nvidia to their partners :
NVIDIA is committed to providing our customers with quality products that push the edge of technology and also continuously improve product quality and reliability. To help improve the product quality and ensure smooth and uninterrupted product supply during the current “end stage” of life cycle, NVIDIA strongly recommends that customers transition to this latest revision of the NB8E-SET GPUs as soon as possible. These latest revision units utilize “Hitachi” underfill packaging material that improves product quality and enhances operating life by improved thermal cycling reliability.
Source: [url]
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