Dell :: Sends Wrong Laptop Then Wants A 15% Restocking Fee
Dec 4, 2008
We bought a Dell Studio 1525 with the "Sea Sky" pattern off of the Dell outlet. We did not get a 1525 w/ the Sea Sky pattern.... it came with some sort of Red Swirl pattern.
Now, I call Dell... they tell me that it is the pattern that we ordered... what? I am not blind, I can read. Dell CONFIRMED we ordered the Sea Sky pattern and sent us something else.
Yes, I am pissed about the pattern on the laptop, not because of the pattern on the laptop, but because they sent us the wrong product and WILL NOT send us the correct product. If we bought one that had 3 gigs of RAM and they sent us one that only had 2, would they pull this same BS?
how to get the correct laptop?
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Aug 1, 2009
My laptop had to be replaced by Dell a second time within the last four years recently. I shipped it in and it took about a week and they placed an order to begin processing a shipment for a replacement. The replacement shipped out on Thursday. I had to do my own investigating to get a tracking number because the reps were useless.
I go to FedEx to check the number and find out its getting overnighted (YES!) but then to my horror, I noticed it's getting this to an old address I lived at YEARS ago. The thing I find funny about this is that, even when the laptop was replaced the first time, nothing was shipped to that address it was shipped to me at school. When I received the box to ship in my current unit to repair, it was sent to my current address. I have no clue where they got this address .....
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Oct 13, 2009
I have a dell inspiron 6000 computer and installed Ram into my laptop. The thing was i tried to push it in and it would not go in. I then later saw there was a spot where u can push the ram in and eventually got it in. I did use lot of force pushing it in.
When i open my laptop, it opens but the screen is black and then turns off in like 7 seconds. I then took out the new ram and installed the old ram. It still has the same problem. Does that mean my laptop does not work anymore? Does it also mean i cannot return my RAM to the online site where i purchased my ram since theres a 30 day policy?
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Mar 26, 2009
I was on a business trip and my replacement arrived.
Since I was away I asked my wife to packup my old one and send it to them.
She packed up another laptop older machine that I had and sent it back.
Do you think that they will notice or give me any problems
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May 23, 2009
Anyone know what might have caused this? Then again, I didn't try turning on the laptop before removing it. It's been sitting around about two weeks
I was removing the keyboard so I could have a look at the wifi card to see if it was loose since my sis was having technical issues with it. Anyway, now the laptop just doesn't boot.
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Oct 26, 2009
I am not unhappy with Vista.
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Nov 17, 2014
My HP Pavilion g6, My laptop says that the system is disabled and after 3 wrong password entries I get this code : 68223555
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I use this laptop everyday and it's very important for my work.
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May 20, 2013
I have HP Envy dv6 7200t laptop which I purchased directly from HP.
In the speifications I requested a special graphic card: NVIDIA GeForce GT 630M with 2 GB dedicated ram.
I am using Windows 7 64 bit in English.
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Now I didn't have much use for such a graphic card until today - I installed a game and it pointed out my graphic card sucks and the game won't run smoothly on it - it said my graphic card is Intel HD Graphics 4000.
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I checked the device manager and found out 2 graphic drivers - for both of the listed graphic cards.
both of them are up-to-date (I made sure about the second one from nvidia control panel, and even reinstalled it just incase)
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Assumptions:
I am not much of a hardware expert but I assume I do have 2 graphic card - internal on the motherboard (intel) and external (GeForce) - And if thats the case, somehow Windows chooses to use Intel instead of GeForce.
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I also made sure of it by disabling the Intel HD Graphics 4000 from the Device Manager and my screen went black - I guess its safe to assume that indeed the intel driver is the one in use.
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Nov 9, 2009
I have a Dell Inspiron 1520 and my friend has a Latitude D820.
Tonight she accidentally plugged my power adapter into her laptop. A few hours later, she noticed that her laptop indicated that it wasn't plugged in, and that's when we realized that she had accidentally used my adapter instead of hers.
Now my adapter doesn't work at all. We've tried the adapter with both our laptops with different outlets with the same problem, so we know it's the adapter. The green light also doesn't come on when it's plugged in anymore.
Did plugging my adapter into her laptop somehow screw up my adapter, or could this just be a coincidence? Is there any way to fix the adapter or at least figure out what the problem is? And if I have to purchase a new adapter, do the universal ones they sell at retail electronics stores work OK? I would order one from Dell but I'm working on a project now and I don't have time to wait for it to ship.
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Sep 14, 2009
When I be charged restocking fee if I cancel an order? I ordered Zune but the more I think, I feel like buying Apple.. my order is 'In Production' status right now. But since it's pre-order.. I'm not sure how it works.
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Jul 29, 2009
So I ordered a Dell Studio XPS 1640 laptop and I tried to cancel it, but they already stated that it went into production and so not one person of any position and department would cancel it.
I recieved the laptop just a couple days ago and just got to calling Dell to return it.
I just called and the lady stated a 15% Restocking fee would apply to this return of the laptop that is over $300!
How do I avoid this 15% Restocking fee? I also ordered the 9-cell battery with the laptop, how do I avoid that Restocking fee?
Dell's customer service is sinking like the Titanic
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Jan 19, 2010
what some of you that have returned this model had to pay for restocking? i am planning on returning mine very soon and need to know what price im looking at as far as that goes.. oh and i purchased mine online straight from dell.
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Feb 10, 2009
I've discussed this machine in other threads, but it wasn't until now that I found out that a restocking fee was charged.
The machine in question had problems with a wavy keyboard and an eject button that would stay lit, then go off and eject a disc at random. This happened multiple times. I also had a problem at boot up, where the machine made a ringing noise for over one minute, then booted up. Given these problems, I called Dell to return the machine after having it for two days.
The machine was a "Previously Ordered New" Inspiron 1537 from the outlet. I think it's not too much to ask that it be free of defects out of the box. If there are multiple problems, then one should be able to return it within 21 days for a full refund.
If you find yourself in a similar situation, my advice would be to make sure someone in Tech Support logs in the system the problems you are having. I didn't realize that this was necessary .....
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Aug 6, 2009
I received my Studio XPS 1640 laptop in July. I didn't open it and wanted to send it back because when I had submitted my order, literally new options for upgrades appeared. I called Dell and the lady I spoke with offered me credit for keeping the laptop, I declined and said I want to reurn it so she said a restocking fee of $343 would apply. I quickly said nevermind.
Later I called back after I OPENED the box and took the laptop out and it was defective, even my friend confirmed it. I spent like $2,700 on the laptop. The next person in the returns department didn't mention any restocking fee, understood I had a defective computer and sent me a returns label. Next day came, and the label didn't come as he said it was. Called back and told the lady in returns that I didn't get the label and she said "I will resend it" and she did. Then the label appreared in my inbox and all was set...at least I thought
I checked my Dell account on Dell.com today and noticed a "new" order being processed in the amount of $343 and the description stated it was a restocking fee charge! I quicky called Dell and the lady I spoke with said I was told I going to be charged a restocking fee, I corrected her and told her my defective computer was never mentioned to have a restocking fee attached. She checked her records and the only thing she would say is that "the restocking fee is non-refundable, I do apologize". Yeah right! I kept telling her what was said to me and I also told her that according to Dell, brand new defective computers DO NOT get charged a restocking fee. She kept saying "the restocking fee is non-refundable, I do apologize". I asked for a manager/supervisor, and she said she would do it but I would get the same answer, to which I DID get the same answer. I hung up!
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Apr 29, 2009
Well I screwed up.
I ordered a new studio 17, good specs and all for my girlfriend- but its way too big and heavy for her...and she absolutely hates the extra five finger key set...
So there is nothing physically wrong with the unit, but I would like to return it, without paying the restocking fee.
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May 4, 2008
with an xps used my 9300 charger and now it wont power on anymore with her old charger. it would only bring her to the screen where it says...this is a different charger, even when she is now using her original charger. it was working before on battery, but now that her battery is discharged, it's not working.
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Mar 4, 2010
My current laptop, an acer, has been on its last legs for a long time. Everything with it is falling apart. Being a senior in high school, and off to college next year, I need a good machine.
My dad offered me his old m1330, which he bought, refurbished, about a year ago. I am not sure about the warranty, but he has used it lightly (for taxes only) and never had a problem with it.
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Mar 12, 2010
I was flashing my bios of my dell xps studio 16 (i don't know which 17xx it is... it has i5 and 4gb of ram. some ati vidfeo card with 1gb of vram, 15.6 LCD)
And then it froze for about an hour. So I unplugged power, took out battery and tried to boot it up. To my dismay, nothing showed up on the screen.
I have so much stuff on my HD that I need.
What are some ways to fix my laptop? Do I have to send it to dell? Will I lose all my data?
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Oct 14, 2009
I was in the middle of watching a show on hulu when the computer suddenly got really slow for no apparent reason. I tried closing apps but it didn't help. Being very impatient I held the power button down to turn it off.
When I turned it back on the hard drive instantly started working non stop (HDD light on solid. not blinking) and it took forever to load windows. The HDD is on constantly now and the performance is terrible
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Jun 11, 2009
I've just bought a Dell XPS M1330, which had Windows Vista. I've erased the Vista, installed the XP and updated the BIOS to the lattest version. As I was experiencing random freezings, I ran Orthos ...
the CPU temperature rose rapidly to ~80C and in less than 3 minutes was above 90C. After ~5 minutes, it has reached the critical value and the laptop shutted down, even though the fan was spinning above 5000 rpm.
Using CoreTemp and CPU-Z, I've seen that the VID of the CPU (T7500) is ~1.2500V, but CPU-Z shows 1.36V and even 1.40V sometimes. Using the RMClock I've found the CPU to be stable @ 2200MHz @ 1.20V (maybe even less).....
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Feb 18, 2008
I received my M1730 today, and all of the paperwork states I have the 8800 GTX 2X512mb cards (my order screen, my invoice, etc), yet when I powered it up, looked at the BIOS, it has the 8700's in it. Now I don't know what to do. I want the machine but don't want to have to wait another 2 weeks to get it.
I also ordered a Crimson Red cover and it came with the Smoke Gray cover, don't know how this happened either, but not as big a deal as the video cards!
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Jun 10, 2009
i've recently purchased a 2nd hand dell D830 laptop. it was running windows vista and everything was working fine. but i need to have it running XP, so i formatted and installed XP PRO.
entered the service tag on support site, downloaded the "shipping" drivers. most of them install, some terminate with errors, others tell me that the hardware isn't found. no audio, also wrong display drivers, points me to intel drivers, but that doesn't install, nvidia one does the trick... just endless problems, but when i revert to VISTA, it all works again.
i need this machine to run xp.
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Oct 27, 2009
Late in the evening I ordered a Studio 15 from the Dell Outlet. I meant to order one with a core 2 t6500 processor, but actually ordered a system with a duo core t4200 processor.
Before I could contact anyone to cancel the order, it shows as shipped. Would I see a significant enough difference in internet .....
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Jun 30, 2009
The power supply they sent is not only the wrong wattage rating, it also won't even FIT into my laptop's power input.
I emailed them, and they won't even replace the thing.
"I reviewed your order details and I see that 65 Watt power supply is listed on your order details therefore we are unable to send you the 90 Watt power supply as per
Dell's Exchange guidelines, an exchange could be done for like to like items only."
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Nov 19, 2009
My itinerary clearly shows a Nvidia Geforce 210m graphics card and they shipped me a system with 9400m.
I have already started my previous work on this computer and I dont know if I should go back to the customer care and ask them to replace this as it will be collected and I dont know how long they will take to replace this.
Again with the WLED screen, I am not sure if it is ... actually a WLED... I searched all the forums and have seen the 1330 pics but have never seen a 1340 wled screen pic as this one has curved edges...
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Feb 27, 2013
I have a customer who has a Inspiron 8600. The machine boots to the post screen then shuts down. He told me he was installing the chipset from a dell cd but it was the wrong Dell Cd and wrong chipset for his 8600. How do you reset the cmos and uninstall the chipset and install the correct chipset.
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Dec 4, 2014
This week I took delivery of an Inspiron 7000 laptop for my daughter, and some of the keyboard symbols are typing incorrectly. Â EG when hitting the " key she get the @ symbol, the @ symbol is giving the british pound symbol, and maybe one or two others are incorrect (I am at work at present and don't have the laptop with me to give all the wrong keys).
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Dec 5, 2014
the wrong password was entered to many times, now i am locked out of my laptop. it's a inspiron 15.Â
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Dec 26, 2012
I received a dell xps 17 l702x laptop a while ago, but I noticed today that under model in system properties, it displays that my laptop is a l502x laptop, dell's xps 15 line? I know that the outside of my laptop is an xps 17 as it is the correct dimensions and the hard drive covering on the back states l702x. I am confused to say the least.
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Jan 3, 2010
I have an 1810TZ and then I bought an 1810T. (Long Story)
My problem is with the TZ:
I made an Image of the system, as suggested, then I "Upgraded" the Win 7 Home system to Pro.
But I screwed up by installing the 32bit version instead of the 64bit.
The only way it would let me come back to the 64bit version of Pro was to do a "Clean install".
Here’s my problem:
1) Now the PC takes a Loooong Time to boot.
2) The PC has a 320Gb HDD but shows only 185Gb of "Total space" on C: .
The T with the same HDD, shows 285Gb total space.
Wow... Win 7 Pro takes 35GB of disk space? Did I do something wrong here too?
3) Now there is a hidden "System" D: drive using 100Mb, that was not there before.
I don't know how to get rid of the D: drive. It won't let me delete it or access it.
Something is weird here. I did not install any applications yet.
The PC does not recognize the "Image Disks" I made.
I started to re-install Win 7 Pro… but I didn't think that would get rid of the D: drive or fix the problem, so I didn't do it.
I think I need to re-format the HDD. But I'm not sure how to do it right and don't want to make things worse.
This is not the DOS 3.1 machine I used to have.
On the other hand:
When I got the 1810T I did a “Clean install” of WIN 7 Pro 64bit before I did anything else. There are no problems with the "T".
I ordered a Factory System Disk for the "TZ" from Acer and it should be here in a couple of days. I ordered it before I found this forum.
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