Dell :: Sent Wrong Power Brick, Wont Replace It...
Jun 30, 2009
The power supply they sent is not only the wrong wattage rating, it also won't even FIT into my laptop's power input.
I emailed them, and they won't even replace the thing.
"I reviewed your order details and I see that 65 Watt power supply is listed on your order details therefore we are unable to send you the 90 Watt power supply as per
Dell's Exchange guidelines, an exchange could be done for like to like items only."
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Mar 22, 2010
I would like to bring this to attention for the community, as it recently happened to my SXPS1647. This happens with the 90w brick and only on certain firmwares. The proc in my system is the core i7 620m.
One night just before bed i closed the lid on my laptop to put it to sleep and then turned off the TV, but then i heard a strange high pitched sound coming from the laptop area. I went back and investigated and there was a strange sound coming from the power brick. The best way I can describe it is the sound of electricity moving, a wave like sound that gets higher and lower pitched. Very concerning, so I call Dell and tell them the problem they send a new motherboard and ac adapter.
The dell tech comes to my house and says that's the strangest thing he has ever seen/heard. So he tries the new ac adapter and same sound so he replaces the mobo. With the new mobo the sound is not present, so im happy. But the computer was throttling really bad so i decided to check the bios with CPUZ and it was A01. I decide to update the bios to get rid of the throttling issues, A05 update went nicely but as soon as I restart the system the magic high pitch sound has returned. The previous mobo had the A04 bios when it was making the sound.
I recently read the whole 90w vs 130w ac adapter and wonder if that has anything to do with this issue?
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Sep 17, 2009
If your battery is mostly drained and you plug the thing in, within minutes the brick gets so hot that I'm afraid to let it sit on any surface, much less touch it.
I thought it might just be a defective piece so I got a replacement power adapter and it gets just as hot as the other one. Has anyone else noticed this?
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Apr 7, 2010
So I'm about to get my XPS 1647 today. I don't plan on gaming too much, so I don't know if I'll hit these throttling issues, but..
How do I know if my system is throttling or if its just running as fast as it can? Does the 90W power brick heat up? Is there some system monitor I can check?
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Jan 27, 2008
Well many people seem to suffer from the dreaded brick Failure, I have had a few go crap, and many of those failures usually were traced back to a broken wire in the DC cable assemly. If you wiggle the cable in the area if the strain relief you can usually hear the crackling sound.
I usually find it breaks in the strain relief - See attached Picture.
Fixing this can be easily done with a few items, there are a few little challanges as well.
1. Soldering Iron & Solder
2. Solder Sucker (removing tool) or Solder Wick
3. Wire Cutters
4. pliers, Small Screw drivers
5. Volt Meter (DVM)
6. Electrical tape
If you see Picture 1 of the plug, I just wanted to point out the typical barrel type connector used in the Dell laptops 6000/6400/9400/M1710 Etc.
There are 3 wires to connect here, The Out side Barrel is the Negative supply, The inside Barrel is Postive, and the inside Tip is a Voltage Sense.
I have added some new Pictures to show the inside of the PA-13 brick.
You can see the three connectoins on the bottom side of the board. The spacing is tight, and you can easily solder across two pads, checking for solder bridges is important
Please note, the spaces are small, and you require good eyes, a magnifying glass would help, and some soldering skills.
After your soldered the new connections careful inspection to check for any solder bridges is required.....
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Sep 13, 2009
Had the Studio since Wednesday and its great!
However, the power brick has started to make noises? A series of about 10 clicks in quick sucession repeated twice in a couple of seconds.
It will then go quiet for a while then do it again?
Its also pretty hot, too hot to touch for a while and its hot quickly - in about 10mins from cold.
Should I get a replacement or is this normal?
How do I go about getting it replacd? Sounds like its shorting or something?
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Nov 22, 2009
Just got one of these, and the power brick is well erm.. a brick!
I need / want to get a third party one that is hopefully smaller, so does anyone know of one suitable? or, if not.. know of what i should be looking at to try and find one?
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Feb 20, 2010
Is it normal for the power brick to get hot? When I say hot I mean, it's so hot I'm afraid to leave it plugged in and go anywhere. I just got my system the other day but really haven't messed with it so far (except for making sure everything was up to par.) Today I started getting into everything, clean install, etc and I noticed like after 10 minutes of it being plugged in (120 watt brick) the brick was so hot it felt like my heating pad on high. I've never experienced this before, is this normal?
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Dec 8, 2012
I have a Dell Studio 1558 and I have some concern about my power brick. The brick itself makes a light sizzling, buzzing or light crunchy noise which isn't continuous, but is causing me concern. The computer itself, also makes a similar noise when doing stuff like scrolling down a page in an internet browser. Every time I press the down arrow and it loads new images, it makes a brief sizzling noise.
When my computer was brand new I brought this up with tech-support and they gave me a new power brick but the noise never went away. I took a day off work to stay at home and waited for a tech to come to my house so I haven't complained about it since then. It seems to be an intermittent issue, some days its worse than others, and I've had this computer for about 2-3 years now.
Have there been any recalls on the power supplies for my computer? Aside from making a noise, I haven't noticed any decline in my computers performance, I'm just worried about it shocking me or frying some of the components inside the computer!
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Jan 27, 2010
my power brick making a clicking noise and the LED light sort of flickering in conjunction with the noise. Does anyone else have this issue? I'm not sure it's a problem, but I'm worried that it might be.
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Aug 10, 2009
I have been looking online and getting mixed results regarding buzzing noises from ac power adapters. My old hp dv6000 laptop powerbrick did not make buzzing noises as loud as my new dv6-1235cl from costco.
I noticed that a lot of people now hear buzzing noises from their ac adapter. Then I came onto this website.
[url]
Is this a bunch of bs or are they for real?
I can hear the buzzing noise when I put my ac adapter on the table, but almost non existent when its on the ground. I want to know if this will be a fire safety hazard in the future? I dont want my house burning down even when this thing is plugged in.
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Nov 9, 2009
I have a Dell Inspiron 1520 and my friend has a Latitude D820.
Tonight she accidentally plugged my power adapter into her laptop. A few hours later, she noticed that her laptop indicated that it wasn't plugged in, and that's when we realized that she had accidentally used my adapter instead of hers.
Now my adapter doesn't work at all. We've tried the adapter with both our laptops with different outlets with the same problem, so we know it's the adapter. The green light also doesn't come on when it's plugged in anymore.
Did plugging my adapter into her laptop somehow screw up my adapter, or could this just be a coincidence? Is there any way to fix the adapter or at least figure out what the problem is? And if I have to purchase a new adapter, do the universal ones they sell at retail electronics stores work OK? I would order one from Dell but I'm working on a project now and I don't have time to wait for it to ship.
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Nov 10, 2013
Validity fingerprint sensor - how to replace power-on password with fingerprint?
new fingerprint manager for thinkpads with VALIDITY reader has only fingerpint enrolment capabilities and cant find any optio to use fingerprint instead of power-on password or HDD-password thinkpad e431 ....
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Jul 25, 2009
I have a few days old Studio 1555....I recently noticed a faint "Buzzing" sound comin from the AC Adaptor(Brick)...
its like the sound of electricity passing through, though you can only hear it when u put ur ear close to it...any thoughts on this??
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Mar 11, 2010
guys, can I use the new 210watt power brick with the M6300? and does it weigh less, or is there an after market solution outthere?
I still occasionally use an old 90watt brick but just for short times as it gets hotter than hell.
I'm trying to cut down travel weight, hence the new brick.
Looking ahead I think my next laptop would be something like the M4500 (dropping down a size for mobility) or something from HP. I don't game on laptop anymore, well nothing more than old titles, so just need fast CPU and good screen and something better than integrated.
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Jul 19, 2009
My brick/adapter is going going gone..me thinks..
All of a sudden, my screen went to *black* and my lappy lost power. So I pulled the adapter out, and I was able to reboot.
But, it's making a *beeping noise* (annoying as all heck).. and no longer holding a charge. The battery is good, showing 5 levels.
Anyone have this situation? I guess I'm going to have to order a new brick/power adapter...carap... I'm out of warranty on the brick
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Jan 18, 2009
my HDD, when idle, makes access noises every 2 or 3 seconds. The noise sounds like normal HD access noise (like a watch tick), but in a quiet room it can be very annoying after a while. If it was not for the fact that the HDD light does not light up when the noise occurs, I would assume something was accessing the HDD every few seconds or so.
If I used HDPARM, I can kinda stop the noise by setting the drive to 254. TO be honest though, I'm not really sure what this is doing.
The issue is really annoying as a) everyone just says drive failure, but I don't think it is, and b) it seems to be HUGELY common. Some people say it is headparking, but why would a system park heads every 2 seconds?
Has anyone had this issue fixed by having their HD replaced? I cannot stress enough that the "ticking" is not loud and, unless you were in a quiet room you would never notice. It sounds exactly like access sounds, but just every couple of seconds.
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Jan 18, 2010
I just updated my laptop to bios A09 and it froze part the way through the update, needless to say the worst happened and the laptop no longer powers up ,
after some googling i have found others who have had this problem and have also bricked there laptops.
Please beware when or if you use this update as it could happen to you.
The good news is Dell are picking it up tomorrow and are replacing the motherboard under warranty
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Apr 17, 2008
Looks like my original 90W gave up the ghost. Lucky I have access to a couple in the meantime, but need to get a new one, prob off ebay. (not looked yet)
Any reason or benefit from say 130w - 150w Bricks?
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Apr 5, 2009
I bought this laptop to ease my sense of dispair when im away from my pc - however it seems to crash about once a month and then stop working for a while... like a week and eventually it just recovers completely for another month? im guessing it has something to do with built up static or something? im not big on laptops.. a lot of the time it seems fine but then when i open up WoW it crashes up again
also if i have it closed while listening to music or something it constantly makes this "dudu" noise as though theres some important notification but nothing on screen and it makes it like every 15 seconds but just randomly...
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May 4, 2008
with an xps used my 9300 charger and now it wont power on anymore with her old charger. it would only bring her to the screen where it says...this is a different charger, even when she is now using her original charger. it was working before on battery, but now that her battery is discharged, it's not working.
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Mar 4, 2010
My current laptop, an acer, has been on its last legs for a long time. Everything with it is falling apart. Being a senior in high school, and off to college next year, I need a good machine.
My dad offered me his old m1330, which he bought, refurbished, about a year ago. I am not sure about the warranty, but he has used it lightly (for taxes only) and never had a problem with it.
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Mar 12, 2010
I was flashing my bios of my dell xps studio 16 (i don't know which 17xx it is... it has i5 and 4gb of ram. some ati vidfeo card with 1gb of vram, 15.6 LCD)
And then it froze for about an hour. So I unplugged power, took out battery and tried to boot it up. To my dismay, nothing showed up on the screen.
I have so much stuff on my HD that I need.
What are some ways to fix my laptop? Do I have to send it to dell? Will I lose all my data?
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Oct 14, 2009
I was in the middle of watching a show on hulu when the computer suddenly got really slow for no apparent reason. I tried closing apps but it didn't help. Being very impatient I held the power button down to turn it off.
When I turned it back on the hard drive instantly started working non stop (HDD light on solid. not blinking) and it took forever to load windows. The HDD is on constantly now and the performance is terrible
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Jun 11, 2009
I've just bought a Dell XPS M1330, which had Windows Vista. I've erased the Vista, installed the XP and updated the BIOS to the lattest version. As I was experiencing random freezings, I ran Orthos ...
the CPU temperature rose rapidly to ~80C and in less than 3 minutes was above 90C. After ~5 minutes, it has reached the critical value and the laptop shutted down, even though the fan was spinning above 5000 rpm.
Using CoreTemp and CPU-Z, I've seen that the VID of the CPU (T7500) is ~1.2500V, but CPU-Z shows 1.36V and even 1.40V sometimes. Using the RMClock I've found the CPU to be stable @ 2200MHz @ 1.20V (maybe even less).....
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Feb 18, 2008
I received my M1730 today, and all of the paperwork states I have the 8800 GTX 2X512mb cards (my order screen, my invoice, etc), yet when I powered it up, looked at the BIOS, it has the 8700's in it. Now I don't know what to do. I want the machine but don't want to have to wait another 2 weeks to get it.
I also ordered a Crimson Red cover and it came with the Smoke Gray cover, don't know how this happened either, but not as big a deal as the video cards!
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Aug 1, 2009
My laptop had to be replaced by Dell a second time within the last four years recently. I shipped it in and it took about a week and they placed an order to begin processing a shipment for a replacement. The replacement shipped out on Thursday. I had to do my own investigating to get a tracking number because the reps were useless.
I go to FedEx to check the number and find out its getting overnighted (YES!) but then to my horror, I noticed it's getting this to an old address I lived at YEARS ago. The thing I find funny about this is that, even when the laptop was replaced the first time, nothing was shipped to that address it was shipped to me at school. When I received the box to ship in my current unit to repair, it was sent to my current address. I have no clue where they got this address .....
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Oct 13, 2009
I have a dell inspiron 6000 computer and installed Ram into my laptop. The thing was i tried to push it in and it would not go in. I then later saw there was a spot where u can push the ram in and eventually got it in. I did use lot of force pushing it in.
When i open my laptop, it opens but the screen is black and then turns off in like 7 seconds. I then took out the new ram and installed the old ram. It still has the same problem. Does that mean my laptop does not work anymore? Does it also mean i cannot return my RAM to the online site where i purchased my ram since theres a 30 day policy?
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Mar 26, 2009
I was on a business trip and my replacement arrived.
Since I was away I asked my wife to packup my old one and send it to them.
She packed up another laptop older machine that I had and sent it back.
Do you think that they will notice or give me any problems
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Dec 4, 2008
We bought a Dell Studio 1525 with the "Sea Sky" pattern off of the Dell outlet. We did not get a 1525 w/ the Sea Sky pattern.... it came with some sort of Red Swirl pattern.
Now, I call Dell... they tell me that it is the pattern that we ordered... what? I am not blind, I can read. Dell CONFIRMED we ordered the Sea Sky pattern and sent us something else.
Yes, I am pissed about the pattern on the laptop, not because of the pattern on the laptop, but because they sent us the wrong product and WILL NOT send us the correct product. If we bought one that had 3 gigs of RAM and they sent us one that only had 2, would they pull this same BS?
how to get the correct laptop?
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