Well I screwed up.
I ordered a new studio 17, good specs and all for my girlfriend- but its way too big and heavy for her...and she absolutely hates the extra five finger key set...
So there is nothing physically wrong with the unit, but I would like to return it, without paying the restocking fee.
what some of you that have returned this model had to pay for restocking? i am planning on returning mine very soon and need to know what price im looking at as far as that goes.. oh and i purchased mine online straight from dell.
View 10 Replies View Relatedi received my brand new studio laptop and stupid me droped it in the first 20 min of taking it out of the box and now the left side plastic is stickin out and its damaged, but its working fine.
question is can i return it and get it replaced? since its been like 1 day i got it.
When I be charged restocking fee if I cancel an order? I ordered Zune but the more I think, I feel like buying Apple.. my order is 'In Production' status right now. But since it's pre-order.. I'm not sure how it works.
View 4 Replies View RelatedSo I ordered a Dell Studio XPS 1640 laptop and I tried to cancel it, but they already stated that it went into production and so not one person of any position and department would cancel it.
I recieved the laptop just a couple days ago and just got to calling Dell to return it.
I just called and the lady stated a 15% Restocking fee would apply to this return of the laptop that is over $300!
How do I avoid this 15% Restocking fee? I also ordered the 9-cell battery with the laptop, how do I avoid that Restocking fee?
Dell's customer service is sinking like the Titanic
We bought a Dell Studio 1525 with the "Sea Sky" pattern off of the Dell outlet. We did not get a 1525 w/ the Sea Sky pattern.... it came with some sort of Red Swirl pattern.
Now, I call Dell... they tell me that it is the pattern that we ordered... what? I am not blind, I can read. Dell CONFIRMED we ordered the Sea Sky pattern and sent us something else.
Yes, I am pissed about the pattern on the laptop, not because of the pattern on the laptop, but because they sent us the wrong product and WILL NOT send us the correct product. If we bought one that had 3 gigs of RAM and they sent us one that only had 2, would they pull this same BS?
how to get the correct laptop?
I've discussed this machine in other threads, but it wasn't until now that I found out that a restocking fee was charged.
The machine in question had problems with a wavy keyboard and an eject button that would stay lit, then go off and eject a disc at random. This happened multiple times. I also had a problem at boot up, where the machine made a ringing noise for over one minute, then booted up. Given these problems, I called Dell to return the machine after having it for two days.
The machine was a "Previously Ordered New" Inspiron 1537 from the outlet. I think it's not too much to ask that it be free of defects out of the box. If there are multiple problems, then one should be able to return it within 21 days for a full refund.
If you find yourself in a similar situation, my advice would be to make sure someone in Tech Support logs in the system the problems you are having. I didn't realize that this was necessary .....
I received my Studio XPS 1640 laptop in July. I didn't open it and wanted to send it back because when I had submitted my order, literally new options for upgrades appeared. I called Dell and the lady I spoke with offered me credit for keeping the laptop, I declined and said I want to reurn it so she said a restocking fee of $343 would apply. I quickly said nevermind.
Later I called back after I OPENED the box and took the laptop out and it was defective, even my friend confirmed it. I spent like $2,700 on the laptop. The next person in the returns department didn't mention any restocking fee, understood I had a defective computer and sent me a returns label. Next day came, and the label didn't come as he said it was. Called back and told the lady in returns that I didn't get the label and she said "I will resend it" and she did. Then the label appreared in my inbox and all was set...at least I thought
I checked my Dell account on Dell.com today and noticed a "new" order being processed in the amount of $343 and the description stated it was a restocking fee charge! I quicky called Dell and the lady I spoke with said I was told I going to be charged a restocking fee, I corrected her and told her my defective computer was never mentioned to have a restocking fee attached. She checked her records and the only thing she would say is that "the restocking fee is non-refundable, I do apologize". Yeah right! I kept telling her what was said to me and I also told her that according to Dell, brand new defective computers DO NOT get charged a restocking fee. She kept saying "the restocking fee is non-refundable, I do apologize". I asked for a manager/supervisor, and she said she would do it but I would get the same answer, to which I DID get the same answer. I hung up!
So as far as I know fan behavior can be determined or changed via the following:
1) The bios determines behavior and it can be changed if the bios supports such features
2) Through software that can monitor and change fan behavior such as SpeedFan.
3) Through hardware such as a fan controller, where the user can control the voltage that reaches a fan, thus the speed.
I recently changed my heatsink/fan unit on my M1530 and the fan does this annoying "speed up cool down and stop then heat up" cycle rather than retain a constant temperature.
I dont want the 10C cool/heat cycles to constantly wear down my components. Someone told me that the fan on my old heatsink/fan unit would not have variable speeds like that and retain a constant temperature and speed.
I can not tell from the past as the heatsink was terrible and the temperatures where always high (thus the fan was constantly going full blast).
My friend has Inspiron 9400 that's on its last legs, it keeps turning off at random times, graphics on screen sometimes become corrupted. The laptop does not seem to be overheating and the fans are clean.
We've contacted Dell as he has a 3yr Complete care package, he's had the HDD replaced multiple times. The last time he sent in the laptop for serving they returned it with nothing fixed, they said they replaced the fans but the fans are still the original ones as I accidentally scratched the bottom side of the fans and they're the exact same one .....
My son has a Dell Inspiron 1545 ... The problem with its is, that it receives power into the unit but nothing is displayed onto the screen and therefore, nothing shows or happens. I know that the unit is receiving power due to the fact that I can open the Disk Drive. I have attempted the flea start without any success.
View 1 Replies View RelatedI have a unit that we have installed a new battery and it still says plugged in not charging. BIOS is not updated to current version, cannot update BIOS as battery is not over "10%". When unit boots, it will not post past splash screen when ACAD plugged in. Model number is Inspiron 11 (3137) and is currently running Windows 8.1.
View 2 Replies View RelatedI was wondering as it's not super clear on the Dell site: Can you return a product if your within your 21 days and not be charged a restocking fee? Will Dell send you a shipping label to return the product or do you pay?
With HP if you were in your 21 days they would issue you a full refund and all you had to do was ship the laptop back and they sent you a label.
I'm referring to Notebooks on here.
How much longer is this going to take? I have seen the average is 2 to 3 days but mine has been in over 5 days now. The last time I ordered a notebook from Dell they showed in production for a week after I recieved it. I'm afraid I'm going to come home and it is going to sit on my porch all day.
View 9 Replies View RelatedDell is sending me a replacement laptop and when I check the order details, it was placed on the 19th, it says In Production. When i call to check the status, it says my order is currently being processed. Normally replacement laptops are refurbs they just pull from teh outlet store. The delivery date is also "currently not available"
View 10 Replies View Relatedi am wondering about two deals going on now:
studio 15, intel core i7-720QM processor, 4GB RAM, 320GB 7200 HD bunch of stuff for $999:
http://configure.us.dell.com/dellsto...en&s=dhs&cs=19
or Studio 16XPS for $1149
http://www.dell.com/content/topics/s...=19&l=en&s=dh
I ordered a Latitude XT2(in sig) on May 10. As far as I know, there weren't any significant delays with this system (save the 1 day for the processor
View 4 Replies View RelatedI have a W530 (2436 CTO) ThinkPad purchased 11/10/13. It will not power up.While in use the screen went black, then the unit tried to reboot. Just as Windows began to initiate, the screen went black again. It immediatly tried to restart about three times in quick succession, about 3 seconds long each time. It was powered with the AC adapter at the time with the battery in place. I have tried all combinations with or without the battery or AC. In either mode, the power button lights up for approximately 1-2 seconds, then goes black. I have tried holding in the power button for 30 seconds. Nothing, other than about a 2 second light, then dead.
I have never received any power warning messages, low battery warning or the like. The only unusual behavior I've ever had is about half a dozen times I've had to do a hard power down. But not recently.I have tried the removing and replacing the SSD. I have removed and switched the two memory boards to test for a bad board or bad connector. None of these have solved the problem. I’m guessing the SSD failed, or perhaps a bad BIOS chip. I can easily replace the SSD, but 9 months of moderate use seems like a short lifespan for even an SSD. I can't update the BIOS (if that's the issue) because I can't get the unit powered up.
I really need to know if i can get them to give me a break from being just a week after the 30 days warranty, should i tell them about the B.B.B.?
Would that matter, cuz i have many heat issues with my sxps16?
I don't think that's fair to get a new one and take the chance of getting their refurb parts
Alright, its been about 7 days for me now , and i am enjoying it. It felt 10
Here are a few things that i found answers too using my system, mostly you wont find anywhere properly ...
1. HDMI is 1.3 and i got a HDMI 1.3 cable 15ft for about 5$ and it can transfer HD AUDIO too over the cable. So its both sound and video over the same cable and it works flawlessly.
2. I have 1080p screen so my signal is 1080p , but my TV is most likely 720p (VIZIO 32 inch 2 years old - bought from costco) and i am able to see very well , it automatically converts from 1080p to 720p and it looks perfect on TV and i can hear the TV audio is stere
I'm going to be sending back my sxps 1645 to dell. It seems like this whole model is buggy and I don't feel like paying good money to be their beta tester. So I'm wondering what the best way to wipe my solid state drive is.
What is the best way to ensure private data is completely gone on an SSD before it goes back?
Well I almost feel "heartbroken" over this whole affair. I finally got the machine yesterday and have had 2 days of pure customer service horror.
The overall look of the laptop, the promised features, the feel of it - all FANTASTIC. I fell in love with the machine the moment it arrived. Then.. I tried to connect my WiFi.
The WiFi was completely defective. Unable to connect to any wireless network. After hours and hours with technical support, an in home tech, and more customer service headache .....
I have a new Sony F Series with an 820QM CPU. I notice the performance drops to a very low level when the unit is not on AC power.
I have chosen the high performance power profile, and set the Min and Max processor states to 100% both when on AC power and on battery, this didn't help at all .....
I got my m1330 used with 1 light of battery health lit. I've been using it fairly for a month. One time I noticed I got only about 1 hour on battery power.
I don't know... i'm having serious problems with this notebook. It was very slow because got really hot until I upgraded it to A15 where it somehow works... What should be done for me to request a replacement?....
I seem to be the only one here with constant probs with my 6400 so after speaking to DELL today, im returning my laptop for a new one.
What I want to know is should I swap out my nVidia GPU for the Intel? I think thats whats causing my therma/fan issues and maybe overheating the system as well (being that I use two external monitors with a dock).
what does it mean by returning with credit? does it mean that i cannot get the full amount i paid, but instead i can buy other dell computer with the credit?
View 5 Replies View RelatedI just got my Dell Studio XPS 16 2 weeks ago. The optical drive of it is DVD drive, but I would like to change it to Blue ray drive. I made a call to Dell and asked if I could change the DVD drive to Blue Ray drive,
however, I was told that for the dell studio xps 16, once the DVD drive has been a part of the laptop, it cannot be changed as it is a slot loading drive .....
I bought a Dell Mini 9 from the outlet and its already shipped. I'm having second thoughts though because of the $245 deal through Sam's club for a brand new one when I payed $230 for a used one.
I'm also not sure if I even need a netbook since I have a XPS M1530 and want to hold off until the 09 Fall Semester to get a netbook (if I decide I want one).
So my question is this: Would I be charged a 15% restocking fee if I refuse delivery? Would I be charged a 15% restocking fee for returning through Dell? Does it depend on whether I open the box or not? Would I have to pay for shipping?/not be refunded shipping/taxes?
I purchased the XPS 1330 January 2008, and it has been giving me problems forever. I got my motherboard replaced 4 times, 4 new heatsinks, a new CPU, a new Monitor. Additionally, the service I have received was very poor.
Is there a department I could call to try and return this? Also, now finally, they agreed to do a swap, and to top it off, they are sending me the wrong keyboard layout. I purchased the laptop in Canada (US Keyboard layout) and I am currently in the UK. I have 3 years international warranty. When I filed the swap with the first technician, I asked specifically for a US keyboard; however, upon calling today, I was told, I would be given a UK Keyboard instead.
So, anyone know what I can do? Or better yet, anyone want to take this laptop off my hands (you will obviously get the swap).
Long story short, i got a replacement refurbished SXPS 1645 system for a E1505 (problems with the E1505 started 12/09/09, after replacing tons of parts problems persisted as of 03/15/10 they approved a dispatch for replacement system), shipped 03/26/10, received 03/29/10(?) 111 days later I had a working computer again, needless to say i am very happy with the replacement! (Maybe i spoke too soon now 05/05)
(attached are a few comparison shots to a Gateway LT-2005u 10" netbook...my cheap temporary computer I bought in Dec. to use until Dell got everything fixed)
After starting to read the forums here I am concerned about the longevity of the computer, don't get me wrong, i love the computer...its an awesome replacement But i've already started to notice some issues/problems with the refurb I got...Ok the title is answered, i bought Dell's expensive warranty extension 2 years/$500....