Dell is sending me a replacement laptop and when I check the order details, it was placed on the 19th, it says In Production. When i call to check the status, it says my order is currently being processed. Normally replacement laptops are refurbs they just pull from teh outlet store. The delivery date is also "currently not available"
View 10 RepliesI was very excited to order a dell vostro 1520 online, and i got a great deal on it. i ordered the laptop on the 14th of this month, and according to the email they sent me, it was supposed to be delivered by the 30th... which is pretty late but since i was getting a pretty good deal IMO, i thought "whatever, as long as its here before may 4th".
however, earlier today i got a call from dell telling me that they wont be able to build the laptop since they dont make them anymore.... ??? couldnt they have told me this EARLIER like say, LAST WEEK?
the dell vostro 1520 is STILL listed on their website (dell.com and click on small business) along with many other laptops. i dont know what to do at this point. obviously i will have to order another laptop, and it will come VERY late according to my schedules and time constraints... but which dell laptop can i order and which shouldnt i even bother with since they dont build it anymore and apparently are too lazy to update the website?
How much longer is this going to take? I have seen the average is 2 to 3 days but mine has been in over 5 days now. The last time I ordered a notebook from Dell they showed in production for a week after I recieved it. I'm afraid I'm going to come home and it is going to sit on my porch all day.
View 9 Replies View Relatedi am wondering about two deals going on now:
studio 15, intel core i7-720QM processor, 4GB RAM, 320GB 7200 HD bunch of stuff for $999:
http://configure.us.dell.com/dellsto...en&s=dhs&cs=19
or Studio 16XPS for $1149
http://www.dell.com/content/topics/s...=19&l=en&s=dh
i received my brand new studio laptop and stupid me droped it in the first 20 min of taking it out of the box and now the left side plastic is stickin out and its damaged, but its working fine.
question is can i return it and get it replaced? since its been like 1 day i got it.
I ordered a Latitude XT2(in sig) on May 10. As far as I know, there weren't any significant delays with this system (save the 1 day for the processor
View 4 Replies View RelatedI really need to know if i can get them to give me a break from being just a week after the 30 days warranty, should i tell them about the B.B.B.?
Would that matter, cuz i have many heat issues with my sxps16?
I don't think that's fair to get a new one and take the chance of getting their refurb parts
Alright, its been about 7 days for me now , and i am enjoying it. It felt 10
Here are a few things that i found answers too using my system, mostly you wont find anywhere properly ...
1. HDMI is 1.3 and i got a HDMI 1.3 cable 15ft for about 5$ and it can transfer HD AUDIO too over the cable. So its both sound and video over the same cable and it works flawlessly.
2. I have 1080p screen so my signal is 1080p , but my TV is most likely 720p (VIZIO 32 inch 2 years old - bought from costco) and i am able to see very well , it automatically converts from 1080p to 720p and it looks perfect on TV and i can hear the TV audio is stere
I got my m1330 used with 1 light of battery health lit. I've been using it fairly for a month. One time I noticed I got only about 1 hour on battery power.
I don't know... i'm having serious problems with this notebook. It was very slow because got really hot until I upgraded it to A15 where it somehow works... What should be done for me to request a replacement?....
Well I screwed up.
I ordered a new studio 17, good specs and all for my girlfriend- but its way too big and heavy for her...and she absolutely hates the extra five finger key set...
So there is nothing physically wrong with the unit, but I would like to return it, without paying the restocking fee.
Long story short, i got a replacement refurbished SXPS 1645 system for a E1505 (problems with the E1505 started 12/09/09, after replacing tons of parts problems persisted as of 03/15/10 they approved a dispatch for replacement system), shipped 03/26/10, received 03/29/10(?) 111 days later I had a working computer again, needless to say i am very happy with the replacement! (Maybe i spoke too soon now 05/05)
(attached are a few comparison shots to a Gateway LT-2005u 10" netbook...my cheap temporary computer I bought in Dec. to use until Dell got everything fixed)
After starting to read the forums here I am concerned about the longevity of the computer, don't get me wrong, i love the computer...its an awesome replacement But i've already started to notice some issues/problems with the refurb I got...Ok the title is answered, i bought Dell's expensive warranty extension 2 years/$500....
Quote:
Originally Posted by hammerdown
My one week old z540 just did a freaky thing... One of the LED backlights (near center of screen) went on the blink a few times then came back on. It looked like a dark vertical stripe coming up from the bottom. I run at only 33% brightness in advanced power management, and I'm plugged into AC power.
I guess I've got a year (minus a week) to send in for repair if it continues to go blinky, and I'll be checking with my seller on their return policy. Overall I'm happy with my Z, but this combined with the battery drain issue (I loose 10% overnight) is making me regret buying VAIO.
The problem got waaay worse today, less than two weeks of use Now the whole screen goes completely black except 4 or 5 of the backlights and others that flicker randomly (see picture below). I can temporarily get it back to normal if I reboot or even close the lid. But if I change the brightness to anything but 100%, then whole screen goes dark.
I bought an Extenza 4420 a few weeks ago, and the screen cracked after only a week. I did not drop it or step on it or abuse it. Acer told me a replacement screen would cost $450 plus shipping costs. This doesn't seem right. The customer service at the store where I bought it, and also when I called Acer's customer service line offered no help at all.
My question is if there is anything I can do about it other than replacing the screen at my cost?
I bought an HDX16t on Saturday and got the default DVD drive w/out blu-ray support because the blu-ray was $50 more and I don't think I'd use it that much. With that said, I'd definitely like to have a blu-ray drive if it was free. So this morning I looked and the upgrade is now free.
It's probably unlikely, but would HP allow me to add the blu-ray drive to my order? Has anyone had success getting HP to do something like this? I placed the order on the 7th and it's estimated to be built by the 16th.
Received dv3t CTO couple of days ago from HP. I am not even done clean installing on the notebook, and when I opened the HP total care advisor today, it was showing battery condition as poor. I ran the battery check tool, and it shows battery color as Red, battery health indicator as "Replace" and a message that says "The battery check has detected a failure. The battery may be covered by your HP warranty." I contacted HP chat and rep said they are sending me a new battery. I dont install HP total care advisor after clean install ever, so in a way I am glad this software detected the battery problem before I clean installed the system and wiped out this software, and I got battery replacement. Makes me wonder if this software should be installed after clean install. If I want to install it after clean, where do I download it from?
View 3 Replies View RelatedMy problem with Lenovo G470 is this: every 10, 12 days it shutdowns and can't use it for a time. I'm doing anything (listening to music, writting a text, etc) or sometimes I'm afk and just doing nothing and it happens anyway. And then, for a time it's impossible to start windows. I turn on the laptop and the Lenovo logo appears, but then just shuts down.
Maybe 4-5 hours later it starts to work ok again. Im not sure aboout this because when this happen i usually leave it there and come back the next day.
Also, this happens on battery or plugged in. Is the same. Another weird thing that occurs sometimes is that when I'm using it on battery and I turn it off, the laptop shutdown, but the on/off button light doesn't turns off. I need to plug it in to solve this. I don't know if could be related, but I replaced the W7 home basic with the ultimate version. While I had it with home basic this didn't happened, but it was a short time (2 days) so I couldn't determine if this is related. Anyway I have the recovery CDs if a probable solution would be that.
I've read here about solutions like flashing the bios. I didn't do it but I could try it if you think it could work. I don't know if there are new updates. The truth is I'm a total newbie on flashing the bios.I can't turn on the laptop with the on/off button. But if I press space and escape it turns on again, and fails again of course.
I left my 15" (late 2008) MacBook Pro in sleep for a few days, and when I opened it again today there are red dots flickering across shades of black on my external monitor, with both the 9600M and the 9400M. Since so many people leave their MacBook Pro on all of the time (I don't usually), I'm assuming that I haven't damaged anything. My MacBook Pro didn't seem hot, either. After restarting my MBP (and installing the new updates), the flickering red dots are still there.
Do you think that this will go away if I leave the system off for a day or that the logic board/video card is permanently damaged? I really, really don't trust that the Genius Bar could do a repair without damaging my MBP, and I really never take it anywhere so I wouldn't have a way to bring my MBP in that I would be happy with without spending money on a case. What are the chances that I could get a replacement MacBook Pro or a $2500 credit? I figure that a Mac Pro or an iMac would suit me better, anyway, since I don't travel with my MacBook Pro. My MBP is in pristine condition (you literally wouldn't be able to tell between mine and a brand new MBP) partly because I always have it hooked up to an external keyboard, mouse, and monitor, and because I prefer it that way, it helps resale as well. I wouldn't want to be dissatisfied with a repair for a $2500 system, which I could already see happening, so I'd really just like a replacement system if this problem doesn't go away...
Well before I decided to order does this set up look fine?
I did mainly want a notebook for school work, online video, pictures, storage. But my friend got me to play COD on his notebook yesterday and I really liked it! I was considering this laptop might keep me open to play video games in the future? Or even video editing?
COLORS-Ruby Red
PROCESSORS-NEW 2010 Intel® Core™ i7-720QM Quad Core Processor 1.6GHz (2.8GHz Turbo Mode, 6MB Cache)
OPERATING SYSTEM-Genuine Windows® 7 Home Premium, 64bit, English
MEMORY4GB Shared Dual Channel DDR3 at 1066MHz
HARD DRIVE-500GB SATA Hard Drive (7200RPM)
WARRANTY AND SERVICE-1 Year Basic Service Plan
VIDEO CARD-ATI Mobility Radeon™ HD 5470, 1GB
HD DISPLAY-15.6” Full High Definition (1080p) High Brightness LED Display with TrueLife™ and Camera
WIRELESS CARDS- Dell 1501 Wireless-N
KEYBOARD-Back-lit Keyboard
BATTERY OPTIONS-85 Whr Lithium Ion Battery (9 cell)
BLUETOOTH- Dell Wireless 365 Bluetooth Internal (2.1)
OPTICAL DRIVE-8X CD/DVD Burner + Roxio Easy CD & DVD Burning - Enhanced Burn/Authoring
SOUND OPTIONS- High Definition Audio 2.2
ACCIDENT DAMAGE PROTECTION-1Yr LoJack for Laptops Theft Protection
Total- $1,069.00
I did set my budget to $850 but if I can get a decent notebook like this for $200 more might as well save up a little bit more.
Just got my email saying my order was delayed. It was supposed to be here today now its the 2/23. It seems like almost everyone in this forum is getting their order delayed. Dell must really be short handed or short of supply.
View 10 Replies View RelatedI ordered my XPS 16 this afternoon but decided to change some of the specs now. The current order status is "In Production". Could I cancel it by tomorrow morning ? As now is 11.50 pm.
View 10 Replies View RelatedIf I ordered a Studio XPS 16 yesterday and I want to change some parts on it, I can just call Dell up and request that right?
View 4 Replies View RelatedSo Dell is taking back my Dell Studio XPS 16 laptop b/c of heat issues and a complete line of stuck pixels on the screen. However, since there is nothing else on the market that I really like,
I am thinking about ordering a new one with the P8700 processor instead of the T9550. How much reduction in heat output could I expect from the P8700 and what type of performance decrease am I looking at? I read the thread below regarding the difference in the two processors but I'm more curious about the real world difference.
Also, should I opt for the 1GB of video RAM or the 512 MB version (and will the 1GB increase heat output)? I opted for the SSD option for heat reduction as well.
So I plan to take advantage of Dell deals and order a 15. I've got it configured with the 1GB ATI card.
What I can't decide is between better screen, or better processor. I have to come in under $1,000 shipped, and can't have both.
15.6” High Definition (720p) LED Display with TrueLife (Standard)
15.6” Full High Definition (1080p) High Brightness LED Display with TrueLife [add $75] ......
Are the products sold through the Dell Outlet as good as ordering brand new? I am interested in a Studio 15 laptop, but a new one is beyond my budget.
A previously ordered new can be bought in the outlet for as little as about $650 or so. What am I losing by buying from the outlet rather than new?
My order status is now 'shipped' and i have been provided with a tracking number. Once on the UPS tracking page, i can't work out what my shipment reference is. Any ideas?
Either:-
-My Customer Number
-Order Number
-Tracking Number
I was wondering what is the easiest way to cancel an order with Dell? Is there any way to do this online, through chat or email?
If for some reason it ships, can I refuse shipment?
Order details:
Model: SXPS 16
Order date: 1/26
Status: in 'production' with an est. of 2/12.
Here's the deal:
I saw the Best Buy thread and decided that my order with the RGBLED, Bluetooth and 2.8ghz is simply not worth the extra $1,200 to me.
The fact is I really don't 'need' those features, and after looking at the savings and hearing how good the WLED screen is, I decided I want to cancel.
My order is currently in
Phase 3In Production
When I call dell they tell me i cannot cancel the order and i have to wait until they delivery it and then call then and they will process the return and a full refund
Just trying to get an overall sense, it's hard to tell whether people are really happy with A07/130w.
Also seems there are some other lingering issues (heat, heat vent
I was originally going to cancel my Studio 17 and said I had but decided to give it a shot. Its here now arrived today. I like it alot but I have a few questions. How can my order have been built and shipped so fast I never got any emails that it was in tested or anything. Just from In production to Shipped. Next Day Air Overnight it actually went from Nashville,TN to Ft. Lauderdale, FL to Miami, FL in 24 hours.
#1. How can I tell if I am truly running Vista 64-bit. I went to run and typed WinVer but it didn't say 64-bit. (I did order 64-bit)
#2. I got the RGB LED screen and If I look sideways at the screen edge I can see RED and green lights in there I guess thats how I verify I really got the RGB LED. But the Gamma is off my Reds look a little to pink How do I change that?
#3. I ordered the Intel 5100 Wireless-N WiFi but how can I verify its in there?
I know dumb newbie questions. My first DELL. Still not sure of its a keeper they stuck a Centrino 1 label on it which makes me mad. The new Montevenia is Centrino 2 class. I went with the T9400 2.53ghz 6MB cache
On a Side Note: the 1920x1200 Display was a mistake, I can barely see the text, and my colors are off until I fix it but Vista is such crap and confusing it hides every possible setting, Even Add Remove Programs is named differently.
I just called Dell Support to cancel my order for a Dell Studio XPS 16 notebook and they said that it could not be canceled because the system is in the final stages of production. Am I not entitled to cancel before they actually ship out the system? The rep said I have to take delivery and then call to request a refund. They have not charged my credit card yet, so could I call my bank and have them deny any forthcoming charges from Dell?
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