Dell :: Canceling A Order That Is Already In Production...
Feb 28, 2010
I just called Dell Support to cancel my order for a Dell Studio XPS 16 notebook and they said that it could not be canceled because the system is in the final stages of production. Am I not entitled to cancel before they actually ship out the system? The rep said I have to take delivery and then call to request a refund. They have not charged my credit card yet, so could I call my bank and have them deny any forthcoming charges from Dell?
I made an order and it's gone to production but in light of the new i5 and i7s I want to amend this order. How do I exchange the order? Any news on the i5 or new i7 coming to the Dell UK website for the XPS 16?
FYI, I just had a hell of a time trying to cancel my order for an XPS M1330. Customer care told me that it couldn't be done, and the manager pretty much called me a liar and hung up when I said it could.
Customer care my . Anyway, I spoke with a nice guy in XPS sales and he told me to call the Cancellation Department at 1-800-247-2076, option 2 to cancel. Called them up and they canceled the order in about 2 minutes.
I just wanted to post this to help other in case they suffer the same treatment when trying to cancel!
I was very excited to order a dell vostro 1520 online, and i got a great deal on it. i ordered the laptop on the 14th of this month, and according to the email they sent me, it was supposed to be delivered by the 30th... which is pretty late but since i was getting a pretty good deal IMO, i thought "whatever, as long as its here before may 4th".
however, earlier today i got a call from dell telling me that they wont be able to build the laptop since they dont make them anymore.... ??? couldnt they have told me this EARLIER like say, LAST WEEK?
the dell vostro 1520 is STILL listed on their website (dell.com and click on small business) along with many other laptops. i dont know what to do at this point. obviously i will have to order another laptop, and it will come VERY late according to my schedules and time constraints... but which dell laptop can i order and which shouldnt i even bother with since they dont build it anymore and apparently are too lazy to update the website?
I tried to install a new version of Win7 on my ideapad U300s from a usb that set to be a bootable device containing *iso file.
I also set USB as first boot priority in BIOS setting, of course. But when the installation began, I canceled them all and restarted my laptop but found it troubled.
Here is its error report.
From then, I can no longer boot my laptop from USB as well as enter BIOS setting to set back HDD as first boot priority.Â
Both Enter/ESC make it restart and then turn to this dumb black screen.
I think I should remove the BIOS battery to turn BIOS setting into its default, shouldn't I?
i5-520m 4gb 1066mhz 500gb 7200rpm ATI 4570 1080p backlit keyboard.
I'm obviously excited about receiving it, however.... after close to a week... it's still in "pre-production."
I've called a few times. First time I was told "It could take up to 48 hours to get out of pre-production and into in-production."
Fair enough. 48 hours later it was still in pre-production, so I called back and they told me it could be a payment issue. So I called the verification department and they told me everything was 100% good to go.
Anyway, different people telling me different things, finally I landed on some honesty. A representative told me that the problem is that there is a part on back-order and so that is why it hasn't moved into production yet. I'm guessing it's the processor, what do you guys think?
Anyway, the original delivery date was projected as February 4, 2010. The guy on the phone today said that I should expect the order to be moved into production within 48 hours (I'm not so sure I believe this) and that the delivery date will probably move to February 9, 2010.
I have absolutely no problem with this, part not in stock = no problem. My issue is, different reps telling me different stories. If it comes down to waiting till February 9 and I get my laptop then, I am fine with that, but if this drags on farther, I would rather cancel my order and purchase from another company.
What do you guys think? Also, has anybody actually received their 1558 yet? What do you think of it?
So I've recently ordered a Dell Studio 1537 to replace my ancient Inspiron 6000 . I ordered it on the 10th and it's in production right now, but it says that I shouldn't receive it until the 27th! Does it really take that long? I didn't change anything, all I did was change the color. How long did it actually take to receive yours?
I have ordered, almost a month ago, a fully loaded 1645 with an i7, 8GB, 500GB, RGB screen.
I've been reading the threads about this machine and am concerned about it, because it seems to have a lot of problems, like throttling and heat. There also appear to be some problems with the RGB screen that are not yet "announced".
I am seeking to do multimedia production with this machine using Adobe CS4, as well as various audio/video applications.
I might play games from time to time, but my focus is really in production and running virtual machines for things like programming and office programs
I'm looking for a Laptop/Desktop for music recording and editing. I found out that a 15 inch MacBook Pro was going to cost me $3712.44 to ship it to norway with these specs: 3.06GHz Intel Core 2 Duo, 4GB (2x2GB), 500MB 7200 RPM.
I was okay with $2649 but this got way overpriced (in my opinion).
So I took a look at an iMac 27-inch, specs: 2.8GHz Quad-Core Intel Core i7, 8GB (4x2GB), 1TB Serial ATA Drive (doesn't mention RPM), and this for "only" $3345.
If I'm right 2.8GHz Quad-Core is 11.2GHz (or is 2.8GHz the total?) and 3.06GHz Duo Core 7.2 GHz (or 3.06GHz).
So all the specs are better, and the screen is BIG. Seems like something I should go for?
Dell is sending me a new unit as replacement to my faulty Dell 1400.
I had the = discrete nvidia graphics option along with the upgraded Dell screen (wxga+).
My question is this? Which will they send? They say it will be comparable. How can it be comparable if they dont even make a 14.1" vostro anymore? I don't want a 15" clunker because the reason i got the 14" was because of portibility.
I also dont wanna get stuck with onboard intel crap graphics, will they give me discrete video card?
Well before I decided to order does this set up look fine?
I did mainly want a notebook for school work, online video, pictures, storage. But my friend got me to play COD on his notebook yesterday and I really liked it! I was considering this laptop might keep me open to play video games in the future? Or even video editing?
COLORS-Ruby Red PROCESSORS-NEW 2010 Intel® Core™ i7-720QM Quad Core Processor 1.6GHz (2.8GHz Turbo Mode, 6MB Cache) OPERATING SYSTEM-Genuine Windows® 7 Home Premium, 64bit, English MEMORY4GB Shared Dual Channel DDR3 at 1066MHz HARD DRIVE-500GB SATA Hard Drive (7200RPM) WARRANTY AND SERVICE-1 Year Basic Service Plan VIDEO CARD-ATI Mobility Radeon™ HD 5470, 1GB HD DISPLAY-15.6” Full High Definition (1080p) High Brightness LED Display with TrueLife™ and Camera WIRELESS CARDS- Dell 1501 Wireless-N KEYBOARD-Back-lit Keyboard BATTERY OPTIONS-85 Whr Lithium Ion Battery (9 cell) BLUETOOTH- Dell Wireless 365 Bluetooth Internal (2.1) OPTICAL DRIVE-8X CD/DVD Burner + Roxio Easy CD & DVD Burning - Enhanced Burn/Authoring SOUND OPTIONS- High Definition Audio 2.2 ACCIDENT DAMAGE PROTECTION-1Yr LoJack for Laptops Theft Protection
Total- $1,069.00
I did set my budget to $850 but if I can get a decent notebook like this for $200 more might as well save up a little bit more.
Just got my email saying my order was delayed. It was supposed to be here today now its the 2/23. It seems like almost everyone in this forum is getting their order delayed. Dell must really be short handed or short of supply.
I ordered my XPS 16 this afternoon but decided to change some of the specs now. The current order status is "In Production". Could I cancel it by tomorrow morning ? As now is 11.50 pm.
So Dell is taking back my Dell Studio XPS 16 laptop b/c of heat issues and a complete line of stuck pixels on the screen. However, since there is nothing else on the market that I really like,
I am thinking about ordering a new one with the P8700 processor instead of the T9550. How much reduction in heat output could I expect from the P8700 and what type of performance decrease am I looking at? I read the thread below regarding the difference in the two processors but I'm more curious about the real world difference.
Also, should I opt for the 1GB of video RAM or the 512 MB version (and will the 1GB increase heat output)? I opted for the SSD option for heat reduction as well.
So I plan to take advantage of Dell deals and order a 15. I've got it configured with the 1GB ATI card.
What I can't decide is between better screen, or better processor. I have to come in under $1,000 shipped, and can't have both.
15.6” High Definition (720p) LED Display with TrueLife (Standard) 15.6” Full High Definition (1080p) High Brightness LED Display with TrueLife [add $75] ......
My order status is now 'shipped' and i have been provided with a tracking number. Once on the UPS tracking page, i can't work out what my shipment reference is. Any ideas?
Either:-
-My Customer Number -Order Number -Tracking Number
I was wondering what is the easiest way to cancel an order with Dell? Is there any way to do this online, through chat or email?
If for some reason it ships, can I refuse shipment?
Order details: Model: SXPS 16 Order date: 1/26 Status: in 'production' with an est. of 2/12.
Here's the deal: I saw the Best Buy thread and decided that my order with the RGBLED, Bluetooth and 2.8ghz is simply not worth the extra $1,200 to me.
The fact is I really don't 'need' those features, and after looking at the savings and hearing how good the WLED screen is, I decided I want to cancel.
When I call dell they tell me i cannot cancel the order and i have to wait until they delivery it and then call then and they will process the return and a full refund
I was originally going to cancel my Studio 17 and said I had but decided to give it a shot. Its here now arrived today. I like it alot but I have a few questions. How can my order have been built and shipped so fast I never got any emails that it was in tested or anything. Just from In production to Shipped. Next Day Air Overnight it actually went from Nashville,TN to Ft. Lauderdale, FL to Miami, FL in 24 hours.
#1. How can I tell if I am truly running Vista 64-bit. I went to run and typed WinVer but it didn't say 64-bit. (I did order 64-bit)
#2. I got the RGB LED screen and If I look sideways at the screen edge I can see RED and green lights in there I guess thats how I verify I really got the RGB LED. But the Gamma is off my Reds look a little to pink How do I change that?
#3. I ordered the Intel 5100 Wireless-N WiFi but how can I verify its in there?
I know dumb newbie questions. My first DELL. Still not sure of its a keeper they stuck a Centrino 1 label on it which makes me mad. The new Montevenia is Centrino 2 class. I went with the T9400 2.53ghz 6MB cache
On a Side Note: the 1920x1200 Display was a mistake, I can barely see the text, and my colors are off until I fix it but Vista is such crap and confusing it hides every possible setting, Even Add Remove Programs is named differently.
I ordered the system in my sig early morning on 3/24. At the time of the order, it was estimated to ship on 4/2 with an estimated delivery date of 4/9. When I called to check the status the next day (3/25), it stated that the order was processing. When I checked again later that night, it said it was shipped on 4/6. I checked the status again the next morning (3/26), and this time it said it was shipped on 3/28 with an updated estimated delivery date of 3/31. Now today, on the 28th, I got the 'order has shipped' email along with the FedEx tracking number. FedEx's estimated delivery date is 3/30.
Anyone have any idea why or how my order could have shipped so quickly? I never did catch it in the kitting/build/testing/boxing stages...and these stages usually take at least a few days. Could I be receiving a recently returned system that just happened to have the same specs? It seems almost unheard of to receive a new system in less than a week after ordering it...especially when considering that they are built overseas and that I picked standard 7-day shipping. Is there any way I can tell if it is a returned system?
My friends and family somewhat jokingly said maybe it's because of my previous order history. I ordered the SXPS 1645 in late November, but later ended up cancelling the order in December due to the throttling issues it was having at the time. When I cancelled the order, it was already in the build stage for a day or two. Could Dell maybe have noticed my history and "rushed" my order this time?
Dell is sending me a replacement laptop and when I check the order details, it was placed on the 19th, it says In Production. When i call to check the status, it says my order is currently being processed. Normally replacement laptops are refurbs they just pull from teh outlet store. The delivery date is also "currently not available"
I have a friend who's trying to order an M4400, and Dell is telling her they can't sell her that laptop because she doesn't have a business tax ID .....
