Dell :: Not Able To Build After 2 Weeks Of Order (order Denied)
Apr 24, 2010
I was very excited to order a dell vostro 1520 online, and i got a great deal on it. i ordered the laptop on the 14th of this month, and according to the email they sent me, it was supposed to be delivered by the 30th... which is pretty late but since i was getting a pretty good deal IMO, i thought "whatever, as long as its here before may 4th".
however, earlier today i got a call from dell telling me that they wont be able to build the laptop since they dont make them anymore.... ??? couldnt they have told me this EARLIER like say, LAST WEEK?
the dell vostro 1520 is STILL listed on their website (dell.com and click on small business) along with many other laptops. i dont know what to do at this point. obviously i will have to order another laptop, and it will come VERY late according to my schedules and time constraints... but which dell laptop can i order and which shouldnt i even bother with since they dont build it anymore and apparently are too lazy to update the website?
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May 4, 2010
Well before I decided to order does this set up look fine?
I did mainly want a notebook for school work, online video, pictures, storage. But my friend got me to play COD on his notebook yesterday and I really liked it! I was considering this laptop might keep me open to play video games in the future? Or even video editing?
COLORS-Ruby Red
PROCESSORS-NEW 2010 Intel® Core™ i7-720QM Quad Core Processor 1.6GHz (2.8GHz Turbo Mode, 6MB Cache)
OPERATING SYSTEM-Genuine Windows® 7 Home Premium, 64bit, English
MEMORY4GB Shared Dual Channel DDR3 at 1066MHz
HARD DRIVE-500GB SATA Hard Drive (7200RPM)
WARRANTY AND SERVICE-1 Year Basic Service Plan
VIDEO CARD-ATI Mobility Radeon™ HD 5470, 1GB
HD DISPLAY-15.6” Full High Definition (1080p) High Brightness LED Display with TrueLife™ and Camera
WIRELESS CARDS- Dell 1501 Wireless-N
KEYBOARD-Back-lit Keyboard
BATTERY OPTIONS-85 Whr Lithium Ion Battery (9 cell)
BLUETOOTH- Dell Wireless 365 Bluetooth Internal (2.1)
OPTICAL DRIVE-8X CD/DVD Burner + Roxio Easy CD & DVD Burning - Enhanced Burn/Authoring
SOUND OPTIONS- High Definition Audio 2.2
ACCIDENT DAMAGE PROTECTION-1Yr LoJack for Laptops Theft Protection
Total- $1,069.00
I did set my budget to $850 but if I can get a decent notebook like this for $200 more might as well save up a little bit more.
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Feb 12, 2010
Just got my email saying my order was delayed. It was supposed to be here today now its the 2/23. It seems like almost everyone in this forum is getting their order delayed. Dell must really be short handed or short of supply.
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Sep 7, 2009
I ordered my XPS 16 this afternoon but decided to change some of the specs now. The current order status is "In Production". Could I cancel it by tomorrow morning ? As now is 11.50 pm.
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Jul 4, 2009
If I ordered a Studio XPS 16 yesterday and I want to change some parts on it, I can just call Dell up and request that right?
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Jul 8, 2009
So Dell is taking back my Dell Studio XPS 16 laptop b/c of heat issues and a complete line of stuck pixels on the screen. However, since there is nothing else on the market that I really like,
I am thinking about ordering a new one with the P8700 processor instead of the T9550. How much reduction in heat output could I expect from the P8700 and what type of performance decrease am I looking at? I read the thread below regarding the difference in the two processors but I'm more curious about the real world difference.
Also, should I opt for the 1GB of video RAM or the 512 MB version (and will the 1GB increase heat output)? I opted for the SSD option for heat reduction as well.
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Mar 16, 2010
So I plan to take advantage of Dell deals and order a 15. I've got it configured with the 1GB ATI card.
What I can't decide is between better screen, or better processor. I have to come in under $1,000 shipped, and can't have both.
15.6” High Definition (720p) LED Display with TrueLife (Standard)
15.6” Full High Definition (1080p) High Brightness LED Display with TrueLife [add $75] ......
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Jan 12, 2009
Are the products sold through the Dell Outlet as good as ordering brand new? I am interested in a Studio 15 laptop, but a new one is beyond my budget.
A previously ordered new can be bought in the outlet for as little as about $650 or so. What am I losing by buying from the outlet rather than new?
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Apr 26, 2010
My order status is now 'shipped' and i have been provided with a tracking number. Once on the UPS tracking page, i can't work out what my shipment reference is. Any ideas?
Either:-
-My Customer Number
-Order Number
-Tracking Number
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Feb 2, 2009
I was wondering what is the easiest way to cancel an order with Dell? Is there any way to do this online, through chat or email?
If for some reason it ships, can I refuse shipment?
Order details:
Model: SXPS 16
Order date: 1/26
Status: in 'production' with an est. of 2/12.
Here's the deal:
I saw the Best Buy thread and decided that my order with the RGBLED, Bluetooth and 2.8ghz is simply not worth the extra $1,200 to me.
The fact is I really don't 'need' those features, and after looking at the savings and hearing how good the WLED screen is, I decided I want to cancel.
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Jun 15, 2009
My order is currently in
Phase 3In Production
When I call dell they tell me i cannot cancel the order and i have to wait until they delivery it and then call then and they will process the return and a full refund
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Mar 10, 2010
Just trying to get an overall sense, it's hard to tell whether people are really happy with A07/130w.
Also seems there are some other lingering issues (heat, heat vent
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Dec 15, 2008
I was originally going to cancel my Studio 17 and said I had but decided to give it a shot. Its here now arrived today. I like it alot but I have a few questions. How can my order have been built and shipped so fast I never got any emails that it was in tested or anything. Just from In production to Shipped. Next Day Air Overnight it actually went from Nashville,TN to Ft. Lauderdale, FL to Miami, FL in 24 hours.
#1. How can I tell if I am truly running Vista 64-bit. I went to run and typed WinVer but it didn't say 64-bit. (I did order 64-bit)
#2. I got the RGB LED screen and If I look sideways at the screen edge I can see RED and green lights in there I guess thats how I verify I really got the RGB LED. But the Gamma is off my Reds look a little to pink How do I change that?
#3. I ordered the Intel 5100 Wireless-N WiFi but how can I verify its in there?
I know dumb newbie questions. My first DELL. Still not sure of its a keeper they stuck a Centrino 1 label on it which makes me mad. The new Montevenia is Centrino 2 class. I went with the T9400 2.53ghz 6MB cache
On a Side Note: the 1920x1200 Display was a mistake, I can barely see the text, and my colors are off until I fix it but Vista is such crap and confusing it hides every possible setting, Even Add Remove Programs is named differently.
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Feb 28, 2010
I just called Dell Support to cancel my order for a Dell Studio XPS 16 notebook and they said that it could not be canceled because the system is in the final stages of production. Am I not entitled to cancel before they actually ship out the system? The rep said I have to take delivery and then call to request a refund. They have not charged my credit card yet, so could I call my bank and have them deny any forthcoming charges from Dell?
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Mar 28, 2010
I ordered the system in my sig early morning on 3/24. At the time of the order, it was estimated to ship on 4/2 with an estimated delivery date of 4/9. When I called to check the status the next day (3/25), it stated that the order was processing. When I checked again later that night, it said it was shipped on 4/6. I checked the status again the next morning (3/26), and this time it said it was shipped on 3/28 with an updated estimated delivery date of 3/31. Now today, on the 28th, I got the 'order has shipped' email along with the FedEx tracking number. FedEx's estimated delivery date is 3/30.
Anyone have any idea why or how my order could have shipped so quickly? I never did catch it in the kitting/build/testing/boxing stages...and these stages usually take at least a few days. Could I be receiving a recently returned system that just happened to have the same specs? It seems almost unheard of to receive a new system in less than a week after ordering it...especially when considering that they are built overseas and that I picked standard 7-day shipping. Is there any way I can tell if it is a returned system?
My friends and family somewhat jokingly said maybe it's because of my previous order history. I ordered the SXPS 1645 in late November, but later ended up cancelling the order in December due to the throttling issues it was having at the time. When I cancelled the order, it was already in the build stage for a day or two. Could Dell maybe have noticed my history and "rushed" my order this time?
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Aug 22, 2009
Dell is sending me a replacement laptop and when I check the order details, it was placed on the 19th, it says In Production. When i call to check the status, it says my order is currently being processed. Normally replacement laptops are refurbs they just pull from teh outlet store. The delivery date is also "currently not available"
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Jan 9, 2009
I've had a Studio 15 ordered since December 2. First, it was due Dec. 16. Then Jan. 2. Then Jan. 9. Now it's Jan. 16. What gives?
Has anyone here ordered a Studio 15 and received it? If so, what were your specs? ....
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Jan 9, 2010
I made an order and it's gone to production but in light of the new i5 and i7s I want to amend this order. How do I exchange the order? Any news on the i5 or new i7 coming to the Dell UK website for the XPS 16?
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Feb 17, 2009
I have a friend who's trying to order an M4400, and Dell is telling her they can't sell her that laptop because she doesn't have a business tax ID .....
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May 19, 2010
About to order, finally settled on the SXPS 16, here are the specs.
Anything I should change last minute?
Quote:
Components
Intel® Core™ i7 Processor 720QM (1.60Ghz, 6MB cache)
Genuine Windows® 7 Professional 64bit- English
OS Windows® Recovery Media Not included
Microsoft® Works 9.0 / English - (Does not include Microsoft® Word)
2 years Next Business Day + Accidental Damage
McAfee® SecurityCenter 30 Day trial version
Computrace LoJack for Laptops, 1yr license
Accidental Damage already selected in your Service Plan
White Leather back cover : 16" (inch) Truelife 1080p Full HD RGBLED Edge to Edge Display (Enhanced c
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Dec 2, 2009
How many of you have ordered the laptop from India? What is your experience?
I ordered on 13th November and got an EDD of 26th November. Called them up on 26th November and they said it will definitely come on 1st December and offered me a free blutooth headphones.
I called yesterday and today and the dell representative is not picking up her phone. Called the direct number and they said it hasn't come cause of a change in shipping address. I never once changed my shipping address.
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Dec 16, 2009
Ordered an Inspiron 15z from Dell EPP for $678 on 12/10. Initial estimated delivery date: 12/28.
Yesterday, I noticed a small price drop ($16, lol) with the use of a coupon code, so I called up EPP customer service about the 30 day price guarantee. The rep, a nice guy from India, informed me that technically, the price guarantee was not valid with coupon codes, but he gave it to me anyway.
Today, I received a call from the same rep saying that the system was shipping out today, with an estimated delivery of 12/18...10 days earlier than originally estimated, and that I should see the price credit on my CC statement within 48 hours.
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Jul 16, 2009
Dell just dropped the price on MY configuration on the Dell XPS 1640 laptop and upgraded some choices I found like a faster 500GB hard drive.
I want to cancel the order but they say I cannot even though it is in production when I called them on the phone.
HOW can I have them cancel it??? Is there a SPECIAL number to call? Is there some kind of special wording I have to use?
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Jun 29, 2009
I have read the helpful Wiki page about the different stages in the "In Production" section and have called the 800 number to find out what stage I am in since I'm in the US. But every rep I talk to just tells me the same thing. It's in production and my EDD is July 8th.
I explained how I had read that there are 5 sub categories in the "In Production" section and I asked nicely if she could tell me what stage I was in. She didn't really understand what I was asking her not because of a language barrier, because while her english was accented we understood each other perfectly throughout the conversation.
She finally did say I was not yet in the boxing stage but could tell me no more than tha
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May 31, 2009
I have read a few places that you can get a tv tuner on the xps 1640, however when I go to dell's site to customize it there doesn't seem to be an option for one.
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Mar 1, 2009
I just ordered a hard drive from DELL website, and I got an email " Dell Order Has Been Acknowledged for Dell Purchase ID: ******* ".
the content says "Thank you for your recent order. It has been received and is being reviewed."
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Dec 18, 2008
I had buyers remorse so I canceled my order. Now I have canceled order remorse LOL.
Is it possible for Dell to reopen a canceled order?
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May 28, 2009
Anyone else (in the US) stuck on order processing?
I have ordered probably 15 dell laptops over the years using my DPA account and they always go to In Production status fairly quickly
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Jan 16, 2009
I had the worst day today being transferred on the phone to numerous departments talking to annoying Dell customer service agents... I'll start from the beginning... Sorry this might be a bit long...
On the 13th Jan, I ordered a Dell XPS M1530 in red and used a 10% discount coupon that was going to expire the next day. Along with the £130 off that the Dell website was offering, I managed to knock off the total amount down to £780.80.
The next morning I got a call from the Dell verification dept telling me that the credit card I used to pay for the laptop will not be accepted as the billing address of the card is different from the shipping address (the card I planned on using was a Malaysian credit card .....
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Mar 4, 2009
FYI, I just had a hell of a time trying to cancel my order for an XPS M1330. Customer care told me that it couldn't be done, and the manager pretty much called me a liar and hung up when I said it could.
Customer care my . Anyway, I spoke with a nice guy in XPS sales and he told me to call the Cancellation Department at 1-800-247-2076, option 2 to cancel. Called them up and they canceled the order in about 2 minutes.
I just wanted to post this to help other in case they suffer the same treatment when trying to cancel!
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