Dell :: Checking The Status Of An Order?
Jun 29, 2009
I have read the helpful Wiki page about the different stages in the "In Production" section and have called the 800 number to find out what stage I am in since I'm in the US. But every rep I talk to just tells me the same thing. It's in production and my EDD is July 8th.
I explained how I had read that there are 5 sub categories in the "In Production" section and I asked nicely if she could tell me what stage I was in. She didn't really understand what I was asking her not because of a language barrier, because while her english was accented we understood each other perfectly throughout the conversation.
She finally did say I was not yet in the boxing stage but could tell me no more than tha
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Jan 12, 2009
Has anyone else had any issues with a delayed XPS M1530 Red Shipment? When I ordered it on the website, it said ESD was 1/16. Now it's been moved back to 1/26.
I've called a zillion times and I'm stuck in build status limbo. Just wondering if anyone else had a similar issue or any positive news for me. I'm so impatient, I probably should have ordered a stock machine instead of upgrading the processor and stuff. Oh well...
Edited to add: I received my accessories last week. Nothing like sitting around the house looking at a very sexy laptop sleeve and mouse. I would like to be able to use them though...
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Dec 20, 2009
As I've previously posted, my M1730 developed a problem with it's pair of 8800M GTXs back in September. After weeks and weeks of no service call happening, Dell finally agreed to refund me the full price of the laptop. When the money was received, I turned around and handed it right back for a M17x that I received a good quote for. When I ordered in earlier this month, I was told that there was a delay on a component and the estimated delivery date given was the 13th of January. Since I'd had no gaming laptop since September, I didn't really mind. I was checked the Order Status tool every day, but there was no change in the EDD.
On Friday December 11th I receive an email from Dell/UPS stating that they planned to deliver my laptop on Friday December 18th between 09:00 and 18:00. I checked the Order Status tool and it showed my laptop status as changed to 'Shipped.' Excellent! The email contained a UPS tracking code which was recognised on their website. The status was 'Billing Information Received' which means that they know there's a package to go somewhere, but they don't have it yet. Or so I've since been told.
Can you guess where this is heading? Friday 18th comes and goes and I've not received a laptop. I stayed in all day, most hermit-like, so there's no way they missed me. No card. Finally called UPS and they say that they haven't received the laptop yet.
So I checked the Dell Order Status page again and it definitely states that it shipped on the 11th. So where did it go? I don't mind waiting. I do mind waiting indoors for something that's not coming. Dell have also changed their 'Contact Customer Care' policy and there are no longer any phone numbers listed for them. It's now email only with a 24 hour response time.
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Apr 26, 2010
When you're expecting a package, how many times do you check it daily?
I'll admit - I do it 5 times/per day, everyday, until the package arrives >.
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Dec 3, 2007
I am officially in the testing stage! w00t Guess I might get it by the end of this week afterall!
Anyone else that ordered a 1530, please post here when you ordered and EDD...
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Nov 25, 2009
I ordered a custom Studio 15 from Dell last Friday. It reached the "Shipped" status by Monday. The order status on the Walsh Western site. It looks kinda something like this:
Date. Time. Location Activity
23/11/09. 13:30. China. DEPARTED MANU. FACILITY
23/11/09. 05:30. PENDING
Just wondering, how long does it take for the next stage / status update. I'm so impatient and want to know how long it takes on average for delivery. I'm in the UK.
Also, I've heard some negative things about Walsh Western and the quality of their service...
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Apr 23, 2009
Is it my imagination or did the order status line change sometime in the past 12 hours?
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Feb 4, 2009
So, this thread is for all the SXPS 1640 owner's to post when they ordered, status updates only, and when received etc.....Basically this is a thread is for Order Status (and all included w/in the thread title)
Please use this format, it's nice and easy for all to read:
Ordered On: 2/4/09
Model info: Obsidian Black / XPS 1340/ etc.
Estimated Ship Date: 2/10/09
Estimated Arrival Date: 2/12/09
Order Status: In Production 'Building Stage' 2/5-2/709 (12pm EST)
Order Status: In Production 'Boxing Stage' 2/7/09 (12pm EST)-2/10/09 (11am EST)
Order Status: Shipped 2/10/09 (8 am EST) .....
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Feb 4, 2009
I thought it was time to get an *Order Status* thread started on the Studio XPS 1340, since so many are ordering it!
So, this thread is for all the SXPS 1340 owner's to post when they ordered, status updates only, and when received etc.....Basically this is a thread is for Order Status (and all included w/in the thread title)
Please use this format, it's nice and easy for all to read:
Ordered On: 2/4/09
Model info: Obsidian Black / XPS 1340/ etc.
Estimated Ship Date: 2/10/09
Estimated Arrival Date: 2/12/09
Order Status: In Production 'Building Stage' 2/5-2/709 (12pm EST)
Order Status: In Production 'Boxing Stage' 2/7/09 (12pm EST)-2/10/09 (11am EST)
Order Status: Shipped 2/10/09 (8 am EST)
New EAD: N/A
My Location: Fiji Islands
Start here:
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Oct 23, 2009
Has anyone got a shipping confirmation or tracking number from Arvato for their Windows 7 upgrade? I've received nothing yet and my order status on the Arvato page is "ACCEPTED", but there is no shipment confirmation or tracking number.
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Nov 1, 2009
Because the Studio XPS 1645 Intel Core i7 Owner's thread was getting pretty *thick* with *Order Status* Inquiries, etc... I thought it was time to get an *Order Status* thread started, since so many are ordering it! And, to lessen the *heavyness* felt with the Owner's thread.
Also, we really should keep Status Updates, Order Delays, Progress as such, separated in this section of the forum! It will make the other thread "easier on the eye" per se!
So, this thread is for all the SXPS 1645 owner's to post when they ordered, status updates only, and when received etc.....Basically this is a thread for Order Status (and all included w/in the thread title) ........
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Apr 24, 2010
I was very excited to order a dell vostro 1520 online, and i got a great deal on it. i ordered the laptop on the 14th of this month, and according to the email they sent me, it was supposed to be delivered by the 30th... which is pretty late but since i was getting a pretty good deal IMO, i thought "whatever, as long as its here before may 4th".
however, earlier today i got a call from dell telling me that they wont be able to build the laptop since they dont make them anymore.... ??? couldnt they have told me this EARLIER like say, LAST WEEK?
the dell vostro 1520 is STILL listed on their website (dell.com and click on small business) along with many other laptops. i dont know what to do at this point. obviously i will have to order another laptop, and it will come VERY late according to my schedules and time constraints... but which dell laptop can i order and which shouldnt i even bother with since they dont build it anymore and apparently are too lazy to update the website?
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Jul 22, 2009
what should be the main things i should check once i recieve my new studio 17? heres my baby.Studio 1737, Intel Core 2 Duo T6600, 2.2GHz, 800Mhz, 2M L2 Cache, 4GB, DDR2, 800MHz 2 Dimm, Hi Resolution, glossy widescreen 17.0 inch RGB LED display (1920x1200), ATI Mobility Radeon HD 3650, 500G 5400RPM SATA Hard Drive, Microsoft Windows Vista SP1 Home Premium 64-bit, Graphite Grey IMR with Red Trim
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Mar 20, 2009
is there a way to check if I'm going to get an LG screen based on the system identifier or any other info in a Dell outlet E6400 laptop before I actually get it?
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Feb 23, 2013
Whenever I try to run a chkdsk either from a command prompt or from Windows, I get the message that "Disk Checking has been cancelled". I have googeled and it seems a common problem with no single sound fix.
Inspiron N1510. windows 7 Home Premium
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Jan 22, 2015
I have an Alien M14x that when turned on displays the message "checking media" then the message "no boot device found hit any key to reboot". Of course when you hit a key it restarts the messages. I followed another feed and hit F2 to reset defaults with F9 with no success. When I tried to diagnose with F12 it says hard drive not installed???!! Haven't altered or changed anything and it stopped working less than 2 years old but out of warranty.
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Dec 22, 2008
take apart my 5920g to check if the keyboard ribbon needs replacing or if the connecter has come loose. Ive googled big time trying to find a guide with pics etc. Could someone help as im currently in afghan trying to keep in touch with the wife (im a brit soldier) when I can, using my laptop. The dead keys are - b,n,h,y,u,7,8. So I cant really talk properly on msn etc.
Im using the on screen keyboard to help write this message!
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Feb 14, 2013
I have an Inspiron 5520 with Win 8 and for the last few days every time the system boots up I get the following message: "checking media (fail)". The message appears twice then the system boots normally. All the programs/apps work fine. The only "media" program I used was Windows Movie Maker and it works just fine.
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Oct 31, 2008
The buttons(email,e-management,internet) above my key board quit working,my volume bar will not show up on screen,and some of my symbol keys will not work.I've tried checking my settings and restore to a previous time that I knew the computer was working correctly.
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Mar 24, 2013
I have had the laptop for three months.Every time it boots up it I get the message: checking media/media fail.
It then goes to a blue screen with error code 0xc0000001. I ran diagnostics and got the message error code 2000-0145 validation 100079.
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Apr 8, 2010
The guy would only say system exchanges take 3-4 weeks and yours will be processed as soon as possible- I tell him that my case has been escalted to mamagement and that emails were sent to the dispatch team to queue it higher since Dell mistakingly sent me a 17inch alienware which i would not accept- His reply was I choose to wait longer my refusing the AW - So I will have to wait back through the exchange queue- ...WHAT>>>> Dell sent the AW without asking me if i would accept- also manager i have spoke to never said such non-sense.
So i ask for a manger to call me back - he says it will be 2 hours- Fine- Also please have the 130w power brick sent out to me so i can atleast have some fuctionality- Hes Ok- it will be 4-5 buisness days =- WHAT- I say this machine carrys next business day warranty - He says its "Up to next business day" but in most cases longer- ....I say BS- that is not the terms of the warranty-
This was 30 min ago- never got an email of the chat log or a do i see the dispatch record for the power brick in my history...
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Feb 7, 2009
Had some build quality issues with my original M1330 that I finally decided to take care of last month (plastic is warped/not glued down in places).
Now when I log into the Dell Support page with said dispatch # all I see is as follows
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Apr 29, 2009
ok so heres the deal, all the sudden, I cant access anything that an administrator can (Im the only person who uses this computer)
I was trying to access my folder options but its not there under tools, and when I try to access it with the run command, I get a message that basically says access has been disabled,
how do I restore administrative rights so I can bring the option back? thanks!
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Jan 4, 2015
I have purchased the laptop 3 months ago and suddenly from yesterday I am getting no battery detected notification on the battery status icon. My battery is charging and dischaging also but still the notification is shown there. I cannot see the status of how much power is left or if the battery is fully charged or not.
I am using Inspiron 15 3000 Series i5 Laptop. After sometime the battery status comes back. So its like going and coming back type problem.
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Mar 6, 2013
I just unboxed my new 15R Special Edition. I plugged in the AC adapter and have no battery status light on the laptop. Should this light come one while charging even if the laptop is not on?
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Oct 7, 2008
I've recently received a Latitude E6400. The battery is fine working, but I noticed the battery has a series of LED lights on it, and a charging indicator, which presumable should show the charge remaining. The battery charges OK but I never see these indicator lights display anything.
I've read various guides I downloaded for this laptop but can't find any information on the battery lights.
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Feb 17, 2010
I recently ordered a Dell Studio 1558. Dell claim it has been shipped, and on clicking the Walsh Western link, it gives me the Customer number not found etc dialog. I tried the methods mentioned to input my numbers manually, but it still says not found. What can i do?
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May 12, 2010
What's the current status? Does or doesn't it support TRIM and if then with which firmware?
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Oct 15, 2009
It seems like there are a bunch of people who are getting a system exchange, but have been waiting over a month to receive the system. Please post your system exchange details and any estimates given by Dell support here so we can get a better idea of how long this takes during this time of the year....
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Feb 4, 2013
I have a Studio 1745 which refuses to boot up.The Laptop initialises and begins the BIOS Post processes and gets to about 66% through the BIOS load status bar and freezes. I am unable to get into BIOS setup or Diagnostics either. I have checked all connections and removed and refit the CMOS battery - no change to the problem.
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