It seems like there are a bunch of people who are getting a system exchange, but have been waiting over a month to receive the system. Please post your system exchange details and any estimates given by Dell support here so we can get a better idea of how long this takes during this time of the year....
View 10 RepliesThe guy would only say system exchanges take 3-4 weeks and yours will be processed as soon as possible- I tell him that my case has been escalted to mamagement and that emails were sent to the dispatch team to queue it higher since Dell mistakingly sent me a 17inch alienware which i would not accept- His reply was I choose to wait longer my refusing the AW - So I will have to wait back through the exchange queue- ...WHAT>>>> Dell sent the AW without asking me if i would accept- also manager i have spoke to never said such non-sense.
So i ask for a manger to call me back - he says it will be 2 hours- Fine- Also please have the 130w power brick sent out to me so i can atleast have some fuctionality- Hes Ok- it will be 4-5 buisness days =- WHAT- I say this machine carrys next business day warranty - He says its "Up to next business day" but in most cases longer- ....I say BS- that is not the terms of the warranty-
This was 30 min ago- never got an email of the chat log or a do i see the dispatch record for the power brick in my history...
Well returned my E6400 today went quite smoothly. The system was great with the exception of sending it with the wrong display a CCFL not the LED WXGA as in the outlet Details and Order Confirmation.
I been looking in the Outlet several times daily since Tuesday for a suitable placement, Tonight I scored one similar specs as the one I sent back , now I’m thinking ” see persistence and patience pays off”.
Check the specs one more time everything looks good, click checkout and confirm. Soon I browse my email Order confirmed WXGA LED click on the hyperlinked Order Number for a detailed view of components installed ……Lo and behold CCFL !!!!!!!
I immediately contacted Dell and explained the problem and cancelled my order, the agent told me to stay on the phone as she would transfer me to a sales rep who then will make sure I’ll get a LED display on a comparable spec’ed machine. 30 minutes later the sale agent answered and questioned what system listed in the Outlet would I be interested in.
I explained I was told she would work that out for me and find something similar to my past orders but with an actual LED display, she then said all she had was what was listed and further stated that one cannot go by order confirmation of what the system specs were
I've never gotten a system exchange before, so I'm kind of nervous..
Currently I have a Dell XPS M1530
C2D T8300 (2.4 GHz)
4 gigs RAM
250 gb HDD
8600m
Will I get another XPS M1530 and, if so, is my hardware likely to be the same or better? Any chance that I'll get the XPS 16?.
If you're just gonna tl;dr, read the first two and the very last paragraph, and look at the specs in sig.
I searched pretty thoroughly through the forums when I started my completecare process, but found no info, so I think this might be helpful for other people wondering what the Complete Care System Exchange / Replacement Warranty process is like.
So I've had a number of parts placed on the e1505 I purchased in summer 2006, every single component and plastic at least once except for the screen itself, a wsxga+ 1680x1050 - they literally don't sell these in laptops anymore.
It took a catastrophic spill outside my house on April 21st (i think), I tried to save it, but couldn't - screen had shattered, back left corner had bent up about an inch (heatsink assembly included), right hinge torn apart, but it still booted! I could plug in an external monitor and get somewhat though the boot phase (never bothered to fully boot back into windows after that)
Called in on the 22nd, they next-dayed a box, and i shipped it out on the 23rd.
Depot got in on the 28th according to FedEx, but I hadn't heard from them so I called in on the 29th to find out that the depot had in fact found there was fatal damage, and they were waiting on approval for a System Exchange .....
I've been waiting 4 weeks or my system exchange through 1 cancellation and and 20+ calls to get it straightened out, I finally found out mine is shipping today.
They actually gave me a pretty decked out 1737, but it only has a WXGA+... I had spoke with the tech that took my requirements and told him my only concerns were discrete video and wuxga screen.
He told me that most likely i would get a 1737 but they only had WXGA+ and I told him that not acceptable and he asked what about studio xps 16's 1080p display which I agreed to
This is the config, per the packing list:
Studio XPS 16 Notebook
Intel CoreTM i7-820QM
8GB, DDR3, 1333MHz 2 Dimm
16.0 inch Wide Screen 16:9 1080p Full HD RGBLED LCD w/2.0 MP, XPS 1645
ATI Mobility RADEON HD 4670 1GB
256GB Dell High Performance Solid State Hard Drive 2.5MM
Merlot Red High Gloss Finish with Leather XPS 1645
Genuine Windows 7 Professional, 64bit, English
Integrated 10/100 Network Card
8X DVD+/-RW Slot Load Drive (Dell mistake, BluRay was ordered, its enroute)
Creative SoundBlaster X-Fi MB
Intel WiFi Link 5300 802.11AGN Half Mini Card
9-cell Battery
Programs and Features:
Device Manager:
Disk Management:
Autoruns:
Running Processes (All 80 of them!!):
(Windows) Startup items:
Control Panel:
System Tray:
Windows Experience Index:
Startup time (From power-on to logon, no peripherals attached, power connected):
28.0 seconds
ATTO Disk Benchmark:
(Transfer size 0.5 to 8192 KB, Total length: 256MB, Direct I/O enabled, Overlapped I/O, Queue Depth: 4)
CrystalMark DiskMark:
CrystalMark Mark2004R3:
I play a video game, and my fps will go from 70-80fps, then just SPIKE to like 2fps and I will get artifacts.. I figured it was a display driver, I've tried probably 20-30 of them now (just random vista 32 bit drivers), all with the same results. When I monitor my task manager I'm using 100% of my CPU Usage, and around 1gig of ram while a game is running. I am trying to figure out 1) what the deal is and 2) how to resolve it...
Here are my specs:
Dell
Inspirion 9400
Intel(R) Core(TM)2 CPU T7200 @ 2.00GHz 2.00GHz
2046MB RAM
Vista 32-bit Operating System
NVIDIA Geforce Go 7900 GS
I spent a few hours working with Riva Tuner and drivers and I am now able to see all of the shader info.
If you also want to do this, download the 169.39 drivers for the Quadro 3700 Desktop model, then hack the inf file to include 061c (3700 is 061a) and install the drivers. In Riva Tuner go into the Power Users Settings and set ForceVGADeviceID to 193 (8800 gtx I think) in Vista or 401 (8600GT) in XP. This will allow you to unlock the Low Level System Settings.
The 175.75 drivers will NOT work with Riva Tuner.
Ok, on to what I found. There are a total of 128 stream units in the 3600M. 64 of them are disabled (units 4-7) with no hardware mask. There are a total of 6 raster units in the 3600M. 2 of them are disabled (units 5-6). It appears as though Riva Tuner is not able to re-enable them - at least not in Vista 32. I also tried XP with no luck.
Looking back at the 7900gs to 7900gtx Bios flashing, extra stream units were probably not enabled after the flash, but performance increased. This led me to compare the 8800MGTX info to the 3600M info. I also compared the 3600M to the desktop 3700.........
My Dell Latitude E6400 was exchanged 1 year into the warranty.
All search results on this forum indicate that a laptop exchanged this late would have been built using refurbished parts. Yet,
the packaging and replacement laptop itself look absolutely brand new. Does this mean I received a brand new replacement laptop, or was it nonetheless built using refurbished parts?
on OS X is there any way to see some details on a file by hovering your cursor over it? Ex: If I hover my mouse on a JPG on my desktop I can see the dimensions (like 1920x1200) and the filesize (like 2.3MB). Is there any way to enable this on my Macbook Pro?
View 5 Replies View RelatedCould a few technologists in the know give me a detailed rundown on the primary differences between the three nVidia card options for the E1705/9400?
I quickly replaced my original X1400 with a dual pipe 7900GS but I am now interested in either moving up to a 7900GTX or a 7950GTX. I know I will also need to upgrade to the 130W or 150W PS as well.
I am looking for comparison information regarding memory, clockspeeds, pipeline counts, pixel/vertex units, pixel/fill rates, processing bandwidth, etc.
I am also curious about a good source for the purchase of any of these items. I have found one posting on eBay for a 7950GTX. I am interested to know if I can purchase directly from Dell, or save a few bucks by purchasing from eBay or a forum member. I also know I have read that there are equivalent Quadro (sp?) cards which will work in my machine. Are there any disadvantages to taking this route?
I know I could dig through a thousand plus posts on the topics and find all of the information I want, but I also know how much you guys thrive on expressing your technical expertise on subjects such as this ..........................
just got my M1530 replacement, another M1530
Old specs:
1 RM492 Processor, T8300, 2.4, 3MB, Core Penryn, M0
1 NK750 Keyboard, 86, United States English, Single, Pointing Barents
1 FW331 Kit, Remote Control, Notebook Mobile 2008, Philips
1 DF315 Assembly, Adapter, Alternating Current, 90W, Mobile 2007 Liteon, 3PIN
0 01323 INFORMATION ........
For those of you who have had a faulty laptop and had it exchanged could you let me know how long it takes?
I purchased a Dell Mini 10v from the outlet well over a month ago. It arrived July 14 and was faulty straight out of the box (crackling, hissing noise). It was sent to the depot, returned several days later,
and when I turned it on the same problem was still there. It's some problem with the speakers not working properly. I call Dell again. The laptop was sent to the depot a second time--it just got returned a couple days ago .....
so after complaining to dell many times about terrible heats and non expected shutdowns due to heat they have arranged a replacement for my system, one in the sig.
They called me on friday saying they where going to book an M6300 with the LOWER 1600M, so I opposed as i didnt payed the premium of having the 2500m just for nothing. So now they are looking at 3 main options.
Money Back
Exchange for XPS M1730
Gime me a 1600M and then upgrade it to 2600M.
IMO money back is the best option, eventhough the XPS M1730 base is just a bit more expensive, like 300 eur = 430$, i can make sure that i get it with the stuff i want, I dont really trust them on exchanging it to the base XPS and im sure they will lower stuff like 120gb hd, t7300 , CDRW-DVD etc, Im completelly opposed to a 1600m and exchange for 2600m as Im not even sure if it will ever be released.
What should I expect from them? I have really no clue on that, i have the maximum warranty you can have on the computer that is NBD Multi Care, so from what i can read in the specs of the warranty a replacement cannot be lower of performance in anycase than its predecessor.
If they were to upgrade me to the xps with shity stuff, by that i mean parts that are not available in the web but they can order in an specific situation like mine, should I really complain, Im reading posts of an upcoming 8800GTX for laptops, should i just ask for my money and wait for it to be released? Are they gonna put it in SLI ?
As some of you may know (I've been posting in the throttling threads) my SXPS1640 is being replaced due to ridiculous heat and throttling issues. I finally got information on my new laptop which actually WILL be new as it's being built from the ground up just as if I had ordered it, also included is the 130W power adapter, I have some questions about it though as I'm unfamiliar with some of the hardware in it.
1224-7380 Studio XPS 16 Notebook
1310-0173Airborne Documentation, System Exchanges,Factory Install
1312-081156 WHr 6-cell Lithium Ion P Primary Battery, for XPS 1640 ...
I have all the time trouble with my m1330.
I had more than 6 or 7 new motherboars.....
Now I have again problems with the graphic...and now I m wondering how to get a studio xps 13 instead.
I have a CQ61-310SV with the F.07 BIOS revision. On the BIOS downloads section here I can see the fixes for the F.15 revision. Where can I read about the changes in the versions inbetween? (F.08-F.14)
View 2 Replies View RelatedI have kept quiet about my exchange because I don't want to bring the wrath down upon me of people thinking I am trying to pull one over on dell. However, I now feel the need to vent a little.
I received my 1710 about a year ago. It originally shipped with the basic card but I upgraded through dell, having their techs come out and do the install, to a 7900GTX 512 MB. I was assured many times through the process that the upgraded card would fall under my complete care warranty should something go wrong.
Well something went wrong, 1.5 years later I have suffered from many heat issues and they have replaced the exact same 7900 card TWICE! Then we had an accident with my dog and a glass of Ice Tea. Needless to say the laptop is non-functional now. I was issued a complete care replacement machine and this is where the nightmare started.
They upgraded me to a 1730, saw fit to upgrade my processor to a 2.2, and gave me 4 (!) gigs of ram, but then crippled the system by including 1 8700m 256mb card. I immediately called Dell before the system shipped and implored them to look at my history, and see I upgraded the card. That I would happily exchange half that ram (for an 1800 dollar credit) towards the purchase of an equivalent card. The rep had sympathy but told me that my system doesn't have a service tag so they can't schedule a swap, he set up a call back from a manager for the next day where he assured me that I would be taken care of. That was Tuesday.
Wednesday came and went with no call, I called them after work and got someone who couldn't possibly understand why I didn't receive a call back, and he went to work in his area to try and solve my issue. It turns out that there is a call center in Oklahoma and a call center in Utah. The Utah office has the only staff that has the authorization to replace my card. He scheduled another call back for Thursday, assured me that everything was in the notes, and that I would receive resolution.
That evening the laptop was waiting for me. I knew there was a problem when I opened the box, as the laptop is missing the service tag sticker on the bottom. There is no power cord (only the AC adapter half) in the box, but no worries it's a standard PC plug and I have tons of those. I plug it in, open the lid and hit the switch... and nothing. No power, no lights, no nothing. I fiddle with the plug in the back of the case and I see lights flash. A lot of upward pressure and I have power! So problem number 2, Faulty AC Jack. I'm cruising along at this point checking things out, and I go to the invoice to check the parts list vs. what is physically there. Pop off the memory plate and there is only one 2 GB card in the case. Okay I'll call about that, fire up the machine... Boot error, open the hard drive bay... no HDD................
Anyone experiencing delay for black 15.6inch 1080p with leather display in the US???
I was just informed that my order will be delayed for two weeks... cause of the screen
I contacted Dell yesterday morning via chat because my laptop has started crashing when playing fallout 3/wow, again... This time I remained persistent that I did not want another defective new motherboard with a bad 8600m GPU in it, installed for me. I explained that it’s not a matter of IF the replacement will fail, but WHEN. I was persistent that I wanted a better solution than the motherboard swap. I asked to be transferred to the agent’s supervisor.
When transferred I was told that they "redesigned" the motherboard/GPU so this issue was no longer occurring. I explained to the supervisor how he must have his facts wrong because that is not true. I was eventually offered a warranty replacement. It only took an hour of being firm but polite. I was told it would take 1 week to get an order number from the supervisor and I could reference the chat log number if I had any questions.
After I got off the chat, I realized that I forgot to get the dispatch number. Today I went back into chat to get my dispatch number and asked again when I have an order number for my warranty exchange. Today I was told 2-3 weeks for the order number and 4-5+ weeks to actually get the new system. The agents explained that the "We (dell) are seeing a huge backlog in our warehouse and that is the reason we are not committing on a earlier date." I asked why I was told 1 week the day before but I was only apologized to for being miss-informed.
Currently I feel like i am trapped and dell doesn't care about me as a customer, and that is a shame. I am going to be updating this thread as I progress through this process for a couple of reasons. The main reason is I hope that this will help me keep my insanity in check when dealing with the frustrations of spending my money for my "cool" xps 1530 with 4 year complete care warranty that was almost broke more than it worked. It would often take dell 2-3 weeks to get a tech out with the correct part to fix my laptop when it had issues. The second reason it to just document in one central location this process. Finally maybe I can help pass some people’s time out there by letting reading about my story :-)
In conclusion, I am grateful that I was approved for a warranty replacement, and hope that everyone else out there who has “dealt” with dell’s bs regarding the 1530/1330 will get the same result. It just sucks the wait it looking to be about 1.5 months, lol :-)
My 1555 with a T4200 Intel 2.0Ghz, 4 GB mem, intel video, Win 7 32 bit has developed an annoying delay in keyboard response and web site delay in both IE8 and Firefox.
I'm assuming its the onboard video which I am now stuck with since it can't be upgraded.
notice that many people on dell forums are complaing about a very large delay in shipping certain computers.
I know the XPS laptops are being delayed right now. So Make sure that you know if your model will be affected by the delay.
Mothers computer had been ordered around the 8th of december. orriginally the ship date was before christmas. later that had been extended to the 18th of january and now its nearly into febuary.
Has anyone had any luck getting dell to upgrade anything because of shipping delay? Or offer discounts?
Specifically, I am thinking about trying to convince them to upgrade my warranty. I ordered a studio 17. the basic warranty is 1 year limited warranty with 1 year return to depot service. This is included in the base price. When I placed my order i upgraded (for $198 CND) to the 2 year limited warranty, with 2 year return to depot service, lojack+ accidental damage service.
I have been given the usual order delayed bullcrap like most of you. But is it possible to use this to get them to upgrade it to the 2 year NBD onsite service, lojack, and accidental? ($80 value over my original 2 year return to depot)
I am going to give it a shot this week when I can manage to find the time to sit on hold for a few hours. I will let you know what comes of it.
Anyone try anything similar? share your results
A few days ago I noticed that when I pressed the power button to turn on the computer, there was a delay of about five seconds before the computer reacted..
That was weird, I thought, but nothing unbearable. Today when I started up my computer, not only was there a delay, but when it did start up I got the BSOD.
It was only there for a few seconds so I couldn't read much of what it said.............................................
I have this thing running on Windows 8.1. My problem is, if I hit a key, there's a delay before the touchpad and buttons become functional again. My brother suggested not making the mouse disappear when typing, but that didn't work. Is it possible to change this or is it just how it is?
View 1 Replies View Relatedwhen i right click and it takes a moment to load before showing the options rather then being instant. There was i think a small patch I downloaded from a link someone provided and I need it again as I have formatted my laptop.
View 3 Replies View RelatedI'm having a Dell XPS L321X and the trackpad is totally laggy compared to a macbook. I'm using Win8 and installed the win8 driver and the two finger scroll has a delay of half a second.
I tried the newer Win7 Cypress Touchpad Drivers... the same laggy problem.
Any new drivers available?
Beside of that, i still have my fan problem: [URL] ....
IÂ have a Dell Precision M4700 and am trying to use the keyboard backlight.Â
The problem is that even a short pause in typing, the keyboard backlight goes out. (about 5-6 seconds). It does not go on until I hit another key, (which then types that character, which I then have to erase).
Is there a way to set the keyboard backlight delay to a longer setting?
Dell Latitude D531 slow booting and slow opening applications - also diagnostics give error code 2000-0411 CPU not detected....
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