Dell :: How Long For An Exchange From?
Aug 23, 2009
For those of you who have had a faulty laptop and had it exchanged could you let me know how long it takes?
I purchased a Dell Mini 10v from the outlet well over a month ago. It arrived July 14 and was faulty straight out of the box (crackling, hissing noise). It was sent to the depot, returned several days later,
and when I turned it on the same problem was still there. It's some problem with the speakers not working properly. I call Dell again. The laptop was sent to the depot a second time--it just got returned a couple days ago .....
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Sep 22, 2009
My Dell Latitude E6400 was exchanged 1 year into the warranty.
All search results on this forum indicate that a laptop exchanged this late would have been built using refurbished parts. Yet,
the packaging and replacement laptop itself look absolutely brand new. Does this mean I received a brand new replacement laptop, or was it nonetheless built using refurbished parts?
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Apr 8, 2010
The guy would only say system exchanges take 3-4 weeks and yours will be processed as soon as possible- I tell him that my case has been escalted to mamagement and that emails were sent to the dispatch team to queue it higher since Dell mistakingly sent me a 17inch alienware which i would not accept- His reply was I choose to wait longer my refusing the AW - So I will have to wait back through the exchange queue- ...WHAT>>>> Dell sent the AW without asking me if i would accept- also manager i have spoke to never said such non-sense.
So i ask for a manger to call me back - he says it will be 2 hours- Fine- Also please have the 130w power brick sent out to me so i can atleast have some fuctionality- Hes Ok- it will be 4-5 buisness days =- WHAT- I say this machine carrys next business day warranty - He says its "Up to next business day" but in most cases longer- ....I say BS- that is not the terms of the warranty-
This was 30 min ago- never got an email of the chat log or a do i see the dispatch record for the power brick in my history...
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May 4, 2010
just got my M1530 replacement, another M1530
Old specs:
1 RM492 Processor, T8300, 2.4, 3MB, Core Penryn, M0
1 NK750 Keyboard, 86, United States English, Single, Pointing Barents
1 FW331 Kit, Remote Control, Notebook Mobile 2008, Philips
1 DF315 Assembly, Adapter, Alternating Current, 90W, Mobile 2007 Liteon, 3PIN
0 01323 INFORMATION ........
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Oct 29, 2007
so after complaining to dell many times about terrible heats and non expected shutdowns due to heat they have arranged a replacement for my system, one in the sig.
They called me on friday saying they where going to book an M6300 with the LOWER 1600M, so I opposed as i didnt payed the premium of having the 2500m just for nothing. So now they are looking at 3 main options.
Money Back
Exchange for XPS M1730
Gime me a 1600M and then upgrade it to 2600M.
IMO money back is the best option, eventhough the XPS M1730 base is just a bit more expensive, like 300 eur = 430$, i can make sure that i get it with the stuff i want, I dont really trust them on exchanging it to the base XPS and im sure they will lower stuff like 120gb hd, t7300 , CDRW-DVD etc, Im completelly opposed to a 1600m and exchange for 2600m as Im not even sure if it will ever be released.
What should I expect from them? I have really no clue on that, i have the maximum warranty you can have on the computer that is NBD Multi Care, so from what i can read in the specs of the warranty a replacement cannot be lower of performance in anycase than its predecessor.
If they were to upgrade me to the xps with shity stuff, by that i mean parts that are not available in the web but they can order in an specific situation like mine, should I really complain, Im reading posts of an upcoming 8800GTX for laptops, should i just ask for my money and wait for it to be released? Are they gonna put it in SLI ?
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Apr 8, 2010
As some of you may know (I've been posting in the throttling threads) my SXPS1640 is being replaced due to ridiculous heat and throttling issues. I finally got information on my new laptop which actually WILL be new as it's being built from the ground up just as if I had ordered it, also included is the 130W power adapter, I have some questions about it though as I'm unfamiliar with some of the hardware in it.
1224-7380 Studio XPS 16 Notebook
1310-0173Airborne Documentation, System Exchanges,Factory Install
1312-081156 WHr 6-cell Lithium Ion P Primary Battery, for XPS 1640 ...
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Apr 18, 2010
I've never gotten a system exchange before, so I'm kind of nervous..
Currently I have a Dell XPS M1530
C2D T8300 (2.4 GHz)
4 gigs RAM
250 gb HDD
8600m
Will I get another XPS M1530 and, if so, is my hardware likely to be the same or better? Any chance that I'll get the XPS 16?.
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May 19, 2009
I have all the time trouble with my m1330.
I had more than 6 or 7 new motherboars.....
Now I have again problems with the graphic...and now I m wondering how to get a studio xps 13 instead.
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Feb 14, 2008
I have kept quiet about my exchange because I don't want to bring the wrath down upon me of people thinking I am trying to pull one over on dell. However, I now feel the need to vent a little.
I received my 1710 about a year ago. It originally shipped with the basic card but I upgraded through dell, having their techs come out and do the install, to a 7900GTX 512 MB. I was assured many times through the process that the upgraded card would fall under my complete care warranty should something go wrong.
Well something went wrong, 1.5 years later I have suffered from many heat issues and they have replaced the exact same 7900 card TWICE! Then we had an accident with my dog and a glass of Ice Tea. Needless to say the laptop is non-functional now. I was issued a complete care replacement machine and this is where the nightmare started.
They upgraded me to a 1730, saw fit to upgrade my processor to a 2.2, and gave me 4 (!) gigs of ram, but then crippled the system by including 1 8700m 256mb card. I immediately called Dell before the system shipped and implored them to look at my history, and see I upgraded the card. That I would happily exchange half that ram (for an 1800 dollar credit) towards the purchase of an equivalent card. The rep had sympathy but told me that my system doesn't have a service tag so they can't schedule a swap, he set up a call back from a manager for the next day where he assured me that I would be taken care of. That was Tuesday.
Wednesday came and went with no call, I called them after work and got someone who couldn't possibly understand why I didn't receive a call back, and he went to work in his area to try and solve my issue. It turns out that there is a call center in Oklahoma and a call center in Utah. The Utah office has the only staff that has the authorization to replace my card. He scheduled another call back for Thursday, assured me that everything was in the notes, and that I would receive resolution.
That evening the laptop was waiting for me. I knew there was a problem when I opened the box, as the laptop is missing the service tag sticker on the bottom. There is no power cord (only the AC adapter half) in the box, but no worries it's a standard PC plug and I have tons of those. I plug it in, open the lid and hit the switch... and nothing. No power, no lights, no nothing. I fiddle with the plug in the back of the case and I see lights flash. A lot of upward pressure and I have power! So problem number 2, Faulty AC Jack. I'm cruising along at this point checking things out, and I go to the invoice to check the parts list vs. what is physically there. Pop off the memory plate and there is only one 2 GB card in the case. Okay I'll call about that, fire up the machine... Boot error, open the hard drive bay... no HDD................
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Oct 15, 2009
It seems like there are a bunch of people who are getting a system exchange, but have been waiting over a month to receive the system. Please post your system exchange details and any estimates given by Dell support here so we can get a better idea of how long this takes during this time of the year....
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Mar 3, 2010
I contacted Dell yesterday morning via chat because my laptop has started crashing when playing fallout 3/wow, again... This time I remained persistent that I did not want another defective new motherboard with a bad 8600m GPU in it, installed for me. I explained that it’s not a matter of IF the replacement will fail, but WHEN. I was persistent that I wanted a better solution than the motherboard swap. I asked to be transferred to the agent’s supervisor.
When transferred I was told that they "redesigned" the motherboard/GPU so this issue was no longer occurring. I explained to the supervisor how he must have his facts wrong because that is not true. I was eventually offered a warranty replacement. It only took an hour of being firm but polite. I was told it would take 1 week to get an order number from the supervisor and I could reference the chat log number if I had any questions.
After I got off the chat, I realized that I forgot to get the dispatch number. Today I went back into chat to get my dispatch number and asked again when I have an order number for my warranty exchange. Today I was told 2-3 weeks for the order number and 4-5+ weeks to actually get the new system. The agents explained that the "We (dell) are seeing a huge backlog in our warehouse and that is the reason we are not committing on a earlier date." I asked why I was told 1 week the day before but I was only apologized to for being miss-informed.
Currently I feel like i am trapped and dell doesn't care about me as a customer, and that is a shame. I am going to be updating this thread as I progress through this process for a couple of reasons. The main reason is I hope that this will help me keep my insanity in check when dealing with the frustrations of spending my money for my "cool" xps 1530 with 4 year complete care warranty that was almost broke more than it worked. It would often take dell 2-3 weeks to get a tech out with the correct part to fix my laptop when it had issues. The second reason it to just document in one central location this process. Finally maybe I can help pass some people’s time out there by letting reading about my story :-)
In conclusion, I am grateful that I was approved for a warranty replacement, and hope that everyone else out there who has “dealt” with dell’s bs regarding the 1530/1330 will get the same result. It just sucks the wait it looking to be about 1.5 months, lol :-)
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May 6, 2010
If you're just gonna tl;dr, read the first two and the very last paragraph, and look at the specs in sig.
I searched pretty thoroughly through the forums when I started my completecare process, but found no info, so I think this might be helpful for other people wondering what the Complete Care System Exchange / Replacement Warranty process is like.
So I've had a number of parts placed on the e1505 I purchased in summer 2006, every single component and plastic at least once except for the screen itself, a wsxga+ 1680x1050 - they literally don't sell these in laptops anymore.
It took a catastrophic spill outside my house on April 21st (i think), I tried to save it, but couldn't - screen had shattered, back left corner had bent up about an inch (heatsink assembly included), right hinge torn apart, but it still booted! I could plug in an external monitor and get somewhat though the boot phase (never bothered to fully boot back into windows after that)
Called in on the 22nd, they next-dayed a box, and i shipped it out on the 23rd.
Depot got in on the 28th according to FedEx, but I hadn't heard from them so I called in on the 29th to find out that the depot had in fact found there was fatal damage, and they were waiting on approval for a System Exchange .....
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Sep 25, 2009
I've been waiting 4 weeks or my system exchange through 1 cancellation and and 20+ calls to get it straightened out, I finally found out mine is shipping today.
They actually gave me a pretty decked out 1737, but it only has a WXGA+... I had spoke with the tech that took my requirements and told him my only concerns were discrete video and wuxga screen.
He told me that most likely i would get a 1737 but they only had WXGA+ and I told him that not acceptable and he asked what about studio xps 16's 1080p display which I agreed to
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Jan 6, 2015
I like to know if it's possible to exchange my non backlit keyboard for one with backlit
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May 19, 2009
I'm ordering a dell m1730 tonight .....
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Aug 3, 2009
I ordered a customized studio 15 directly from dell on july 18th with a design studio lid.
It shows it is scheduled to be delivered on august 11th but it still shows it as in production on dells website when i log in.
I was just wondering if that sounds right or if i should give dell a call?
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Jan 1, 2010
"Work In Progress" What does this mean & how long will it take?
Dell says:
Work In Progress
If you personalized your computer, it's being prepared for production.If you ordered an accessory, software or ink, your order is being prepared for packing.
Does this mean they are making it? Or does it mean its getting all the stuff (e.g hard drive) to make it?
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Feb 24, 2009
I am getting an Asus 1000he which is a great little netbook, and still very small..
for some reason within the next 9 months I want to get a Dell Mini 9 for the novelty factor of it being small..
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Jul 26, 2009
...courtesy of Laptop Mag.
I know some of you have been waiting to see one of these
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Aug 16, 2009
I'm just starting my 5th year with my Inspiron 6000. Bought it in August 2005 for just under $800 out the door.
I was planning on buying a new one but I realized that everything in that price range these days isn't really a huge improvement over what I already have, and since the thing still works, there's really no need to upgrade.
I have had to make a few fixes over the years (upgraded HD, RAM, new keyboard, screen/inverter, battery, top bezel, power jack, power adapter) but at this point it's almost a matter of pride to be able to fix something for $15 or $20 by just buying the part on eBay and maybe spending 30-60 minutes with a screwdriver.
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Oct 22, 2009
For DELL personalized computers...how long does it take usually for them to ship out? a week or two?
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Nov 25, 2008
How long does a dell 9 cell battery last?
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Aug 18, 2009
I was wondering if anyone has orderd a Studio 1555 and if so, how long does it take to get it. I have been waiting since June 11th.
I have been in contact with Dell support, Executive Escalation and have now contacted Unresolved issues. I am about ready to cancel and buy an Apple or something that can be delivered in a resonable time.
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May 17, 2009
How long after placing the order did it take to receive your brand spankin new laptop?
I'm gonna be placing an order tomm-- I hope I receive it next week.
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Apr 6, 2009
For those of you who bought a XPS laptop from the outlet, how long does it take for them to ship/ for you to receive it?
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Dec 14, 2009
For all you M1530 owners, how long have you had it for and is the 'defective' GPU still working fine?
For those that had the M1530 or had it replaced, how long did the GPU last before it died?
Also, please mention whether you undervolt/undervolted your CPU and use/used a notebook cooler as I think this would affect the life of it.
Had mine since April '08 and the current motherboard since December '08. Undervolted CPU and notebook cooler. Still working perfectly.
These questions are relevant to my big question here:
XPS M1530 - Keep or Sell?
The poll is just for summaries sake but an actual response with the details would be appreciated. Also, the poll is only for M1530's you bought new. i.e. not refurbished, second hand.
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Apr 30, 2009
So I've owned my piece of crap Dell 1705 for less than 3 years now.
The cosmetics of the laptop itself is in perfect condition but everything inside seems to be busted.
Issues:
1. Battery is no long working .
2. Headphone jack broken, in return the speakers will no longer work.
3. ** Go 7900gs is busted leading to BSOD parity error every 5-10 minutes
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Apr 1, 2010
So I just got my new 1647 replacement set up finally and one thing I keep running into is an INCREDIBLY long black load screen between the windows 7 animation thingy and when you actually log in..
Even the windows 7 animation takes longer to load than normal...Than I get a black screen for a good 2 minutes before my mouse then shows up then about another 30 secs I get the login finally...
Whats going on? I have my old 1640 side by side and it boots instantly!
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Jan 8, 2013
I have a Dell Vostro 3400 laptop that since some months ago is getting very hot after long usage.
I work with this laptop so it is usually powered up all day long.
I always keep the laptop placed on a fan basement that has 3 fans working all the time.
Well... since some days ago, laptop suddenly shuts down powering itself off. When that happen, I place the palm of my hand touching the keyboard and without lying, my hand burns. So I think this is the reason why the laptop shuts down, and I cannot power up again until some period has passed.
Why may be the reason of this heat? hardware problem? how can I diagnose it?
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Mar 26, 2013
I have a problem with my 15R. It shuts down "for no reason". Right now it takes him up to 20 s to shut down so there's no time for any diagnostic software:
it shutdown in BIOS too
it shutdown with battery only and AC only
it shutdown with HDD, CD, SD card reader, WIFI... and everything else that was unpluggable
it DOES NOT shutdown without RAM
it shutdown with any combination of my 2 RAM DIMMs
after a long break it needs ~20 s to shutdown, 10 after a short break
I suspect it's a thermistor as the fan makes a lot of noise even in BIOS. So my question is - what could be the problem and  where are 15R thermistors located so I could check if they are fine.
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