Dell :: Finally Got Information On My Exchange
Apr 8, 2010
As some of you may know (I've been posting in the throttling threads) my SXPS1640 is being replaced due to ridiculous heat and throttling issues. I finally got information on my new laptop which actually WILL be new as it's being built from the ground up just as if I had ordered it, also included is the 130W power adapter, I have some questions about it though as I'm unfamiliar with some of the hardware in it.
1224-7380 Studio XPS 16 Notebook
1310-0173Airborne Documentation, System Exchanges,Factory Install
1312-081156 WHr 6-cell Lithium Ion P Primary Battery, for XPS 1640 ...
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Sep 22, 2009
My Dell Latitude E6400 was exchanged 1 year into the warranty.
All search results on this forum indicate that a laptop exchanged this late would have been built using refurbished parts. Yet,
the packaging and replacement laptop itself look absolutely brand new. Does this mean I received a brand new replacement laptop, or was it nonetheless built using refurbished parts?
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Feb 9, 2009
I talked to a nice gentleman from Dell on Friday and am going to "seal the deal". I decided against an Outlet model to avoid any potential problems and my Mom, who is the one really buying it agrees.
The Dell rep recommended the standard Dell 1510 a/g/n card. He said the Intel wasn't really going to give me better performance just cost more for the Intel name.
I did notice the Intel 5300 has more data throughput. In real world, does it make much of a difference? I don't think the laptop will be used to watch streaming video or gaming over the WiFi connection, but what would be a reason to pay the extra for the Intel 5300 over the Dell 1510?
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Oct 4, 2009
After nearly 3 years my beloved XPS has hit the wall, the 7950GTX and GPU fan are fried; graphical glitches and artifacting galore,
called Dell support to get a replacement (thank god for my 4 year warranty and NBDOS/Complete Care coverage)
Should I push to get the whole Mobo and cpu replaced too?
The system runs super slow and throttles after about 10 mins aswell as taking nearly 3 mins to boot up (only since the GPU failed)
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Aug 4, 2009
Seems like Dell finally pulled the plug on the excellent Dell Xps m1530 and the m1330 as they are no longer avaialble on Dell Home USA .
Glad I snagged a LED refurb 2 weeks ago for my wife.
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Apr 8, 2010
The guy would only say system exchanges take 3-4 weeks and yours will be processed as soon as possible- I tell him that my case has been escalted to mamagement and that emails were sent to the dispatch team to queue it higher since Dell mistakingly sent me a 17inch alienware which i would not accept- His reply was I choose to wait longer my refusing the AW - So I will have to wait back through the exchange queue- ...WHAT>>>> Dell sent the AW without asking me if i would accept- also manager i have spoke to never said such non-sense.
So i ask for a manger to call me back - he says it will be 2 hours- Fine- Also please have the 130w power brick sent out to me so i can atleast have some fuctionality- Hes Ok- it will be 4-5 buisness days =- WHAT- I say this machine carrys next business day warranty - He says its "Up to next business day" but in most cases longer- ....I say BS- that is not the terms of the warranty-
This was 30 min ago- never got an email of the chat log or a do i see the dispatch record for the power brick in my history...
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May 4, 2010
just got my M1530 replacement, another M1530
Old specs:
1 RM492 Processor, T8300, 2.4, 3MB, Core Penryn, M0
1 NK750 Keyboard, 86, United States English, Single, Pointing Barents
1 FW331 Kit, Remote Control, Notebook Mobile 2008, Philips
1 DF315 Assembly, Adapter, Alternating Current, 90W, Mobile 2007 Liteon, 3PIN
0 01323 INFORMATION ........
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Aug 23, 2009
For those of you who have had a faulty laptop and had it exchanged could you let me know how long it takes?
I purchased a Dell Mini 10v from the outlet well over a month ago. It arrived July 14 and was faulty straight out of the box (crackling, hissing noise). It was sent to the depot, returned several days later,
and when I turned it on the same problem was still there. It's some problem with the speakers not working properly. I call Dell again. The laptop was sent to the depot a second time--it just got returned a couple days ago .....
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Oct 29, 2007
so after complaining to dell many times about terrible heats and non expected shutdowns due to heat they have arranged a replacement for my system, one in the sig.
They called me on friday saying they where going to book an M6300 with the LOWER 1600M, so I opposed as i didnt payed the premium of having the 2500m just for nothing. So now they are looking at 3 main options.
Money Back
Exchange for XPS M1730
Gime me a 1600M and then upgrade it to 2600M.
IMO money back is the best option, eventhough the XPS M1730 base is just a bit more expensive, like 300 eur = 430$, i can make sure that i get it with the stuff i want, I dont really trust them on exchanging it to the base XPS and im sure they will lower stuff like 120gb hd, t7300 , CDRW-DVD etc, Im completelly opposed to a 1600m and exchange for 2600m as Im not even sure if it will ever be released.
What should I expect from them? I have really no clue on that, i have the maximum warranty you can have on the computer that is NBD Multi Care, so from what i can read in the specs of the warranty a replacement cannot be lower of performance in anycase than its predecessor.
If they were to upgrade me to the xps with shity stuff, by that i mean parts that are not available in the web but they can order in an specific situation like mine, should I really complain, Im reading posts of an upcoming 8800GTX for laptops, should i just ask for my money and wait for it to be released? Are they gonna put it in SLI ?
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Mar 19, 2008
For the longest time, my M90 only recognized 3.25 gb of RAM on my M90 even though it had 4 gb installed. After the service pack, it recognizes all 4 gb! Did anybody else notice this? This is for the 32bit version.
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Apr 18, 2010
I've never gotten a system exchange before, so I'm kind of nervous..
Currently I have a Dell XPS M1530
C2D T8300 (2.4 GHz)
4 gigs RAM
250 gb HDD
8600m
Will I get another XPS M1530 and, if so, is my hardware likely to be the same or better? Any chance that I'll get the XPS 16?.
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May 19, 2009
I have all the time trouble with my m1330.
I had more than 6 or 7 new motherboars.....
Now I have again problems with the graphic...and now I m wondering how to get a studio xps 13 instead.
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Oct 13, 2009
Just checked the download site today, and they've finally posted up windows 7 drivers! About time Dell
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Sep 26, 2009
Finally, I can send and receive media to/from friends!
Also, my iPhone 3G seems to work just fine sending and receiving MMSs, while my girlfriend's iPhone 3GS doesn't seem to work. She can receive MMS, but anytime she tries to send one, she gets a red ! next to the photo saying "Error Sending Message. Try Again". I followed the same procedure to enable MMS as I did on my iPhone. OS 3.1 then updated carrier settings via iTunes 9.0.1.
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Feb 14, 2008
I have kept quiet about my exchange because I don't want to bring the wrath down upon me of people thinking I am trying to pull one over on dell. However, I now feel the need to vent a little.
I received my 1710 about a year ago. It originally shipped with the basic card but I upgraded through dell, having their techs come out and do the install, to a 7900GTX 512 MB. I was assured many times through the process that the upgraded card would fall under my complete care warranty should something go wrong.
Well something went wrong, 1.5 years later I have suffered from many heat issues and they have replaced the exact same 7900 card TWICE! Then we had an accident with my dog and a glass of Ice Tea. Needless to say the laptop is non-functional now. I was issued a complete care replacement machine and this is where the nightmare started.
They upgraded me to a 1730, saw fit to upgrade my processor to a 2.2, and gave me 4 (!) gigs of ram, but then crippled the system by including 1 8700m 256mb card. I immediately called Dell before the system shipped and implored them to look at my history, and see I upgraded the card. That I would happily exchange half that ram (for an 1800 dollar credit) towards the purchase of an equivalent card. The rep had sympathy but told me that my system doesn't have a service tag so they can't schedule a swap, he set up a call back from a manager for the next day where he assured me that I would be taken care of. That was Tuesday.
Wednesday came and went with no call, I called them after work and got someone who couldn't possibly understand why I didn't receive a call back, and he went to work in his area to try and solve my issue. It turns out that there is a call center in Oklahoma and a call center in Utah. The Utah office has the only staff that has the authorization to replace my card. He scheduled another call back for Thursday, assured me that everything was in the notes, and that I would receive resolution.
That evening the laptop was waiting for me. I knew there was a problem when I opened the box, as the laptop is missing the service tag sticker on the bottom. There is no power cord (only the AC adapter half) in the box, but no worries it's a standard PC plug and I have tons of those. I plug it in, open the lid and hit the switch... and nothing. No power, no lights, no nothing. I fiddle with the plug in the back of the case and I see lights flash. A lot of upward pressure and I have power! So problem number 2, Faulty AC Jack. I'm cruising along at this point checking things out, and I go to the invoice to check the parts list vs. what is physically there. Pop off the memory plate and there is only one 2 GB card in the case. Okay I'll call about that, fire up the machine... Boot error, open the hard drive bay... no HDD................
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Jul 2, 2009
Basically I've been messing around with the OCing of my CPU since I've finally got all my temperature issues sorted. Firstly, I notice that my CPU temps at times are erratic, jumping/falling up to 10C at a time. Is this normal?
Secondly, my CPU temps after a short gaming session were
CPU1: 66C/ CPU2: 80C
This seems a bit strange to me. Does anyone know why CPU2 might be so much warmer?
Thirdly, related to the above, is 80C @ 3.4GHz good, bad or average? If I was running at 80C for hours can I expect this to do any damage? I know the CPU can handle up to 105C, however that doesn't mean something below can't cause damage. Confirmation on this would be great :-)
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Jan 18, 2009
Well After my first DV5T had really annoying buzzing, I asked for a replacement. Got the replacement and have been playing with it for about 3 days now and the buzzing is about 90% quieter.
I know a few others were experiencing this, but with the laptops side-by-side, there is a night and day difference between the two
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Apr 6, 2010
My wifes trusty laptop of over 8 years has finally succumbed, it now begins to boot, then stops, and restarts, rinse repeat.
No screen activity, no post, just cpu fan, lights and then nothing, restart.
Kinda the restart of death. I've taken out the mainboard and all other componants and cleaned, then replaced, still nothing.
HD was already removed and data transferred, she's sharing my DV7 now in win 7 ...
(really think MB, pwr supply of some sort) Plan on getting her a new one, but if someone knew of a known issue with these symptoms ...
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Oct 15, 2009
It seems like there are a bunch of people who are getting a system exchange, but have been waiting over a month to receive the system. Please post your system exchange details and any estimates given by Dell support here so we can get a better idea of how long this takes during this time of the year....
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Jan 25, 2010
Finally some recent Dell mobility drivers -
Cards supported: AMD ATI Mobility Radeon™ HD 3450, ATI Mobility Radeon™ HD 3650, ATI Mobility Radeon™ HD 3670, ATI Mobility Radeon™ HD 4330, ATI Mobility Radeon™ HD 4570, ATI Mobility Radeon™ HD 4670, ATI Mobility Radeon™ HD 5450, ATI Mobility Radeon™ HD 5470, ATI Mobility Radeon™ HD 5650, ATI Mobility Radeon™ HD 5730 Driver
This includes:
Catalyst Control Center 2009.1217.1710.30775 (previously 2009.0908.2225.38429)
ATI Catalyst Install Manager 3.0.754.0 (previously 3.0.741.0)
ATI Display Driver 8.683.2.000 (previously 8.653.0.0000)
HDMI Audio Driver 7.11.0.7700 (previously 5.00.7000.07)
AVIVO 10.12.0.41217 (previously 10.9.0.40908)
ftp://ftp.dell.com/video/R253974.exe
Dell posted this on their FTP today (1/25/2010)
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Jan 23, 2009
I have bought a Vaio VGN-Z21XN/B laptop. I have installed Windows Server 2008 64-bit on it, but I would like to inform me how to enable Virtualization.
Has anyone tried enabling Virtualization on Z series?
UPDATE- 19th July
How to enable VT-X on a Z laptop
see discussion from post 7# on
Use at your own risk
[url]
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Feb 1, 2010
I have a FZ180E but this could be about any FZ series I guess!
I connect it with HDMI cable with no problem to TV and have sound with windows vista. But with XP I get only image and no sound !
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Mar 3, 2010
I contacted Dell yesterday morning via chat because my laptop has started crashing when playing fallout 3/wow, again... This time I remained persistent that I did not want another defective new motherboard with a bad 8600m GPU in it, installed for me. I explained that it’s not a matter of IF the replacement will fail, but WHEN. I was persistent that I wanted a better solution than the motherboard swap. I asked to be transferred to the agent’s supervisor.
When transferred I was told that they "redesigned" the motherboard/GPU so this issue was no longer occurring. I explained to the supervisor how he must have his facts wrong because that is not true. I was eventually offered a warranty replacement. It only took an hour of being firm but polite. I was told it would take 1 week to get an order number from the supervisor and I could reference the chat log number if I had any questions.
After I got off the chat, I realized that I forgot to get the dispatch number. Today I went back into chat to get my dispatch number and asked again when I have an order number for my warranty exchange. Today I was told 2-3 weeks for the order number and 4-5+ weeks to actually get the new system. The agents explained that the "We (dell) are seeing a huge backlog in our warehouse and that is the reason we are not committing on a earlier date." I asked why I was told 1 week the day before but I was only apologized to for being miss-informed.
Currently I feel like i am trapped and dell doesn't care about me as a customer, and that is a shame. I am going to be updating this thread as I progress through this process for a couple of reasons. The main reason is I hope that this will help me keep my insanity in check when dealing with the frustrations of spending my money for my "cool" xps 1530 with 4 year complete care warranty that was almost broke more than it worked. It would often take dell 2-3 weeks to get a tech out with the correct part to fix my laptop when it had issues. The second reason it to just document in one central location this process. Finally maybe I can help pass some people’s time out there by letting reading about my story :-)
In conclusion, I am grateful that I was approved for a warranty replacement, and hope that everyone else out there who has “dealt” with dell’s bs regarding the 1530/1330 will get the same result. It just sucks the wait it looking to be about 1.5 months, lol :-)
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May 6, 2010
If you're just gonna tl;dr, read the first two and the very last paragraph, and look at the specs in sig.
I searched pretty thoroughly through the forums when I started my completecare process, but found no info, so I think this might be helpful for other people wondering what the Complete Care System Exchange / Replacement Warranty process is like.
So I've had a number of parts placed on the e1505 I purchased in summer 2006, every single component and plastic at least once except for the screen itself, a wsxga+ 1680x1050 - they literally don't sell these in laptops anymore.
It took a catastrophic spill outside my house on April 21st (i think), I tried to save it, but couldn't - screen had shattered, back left corner had bent up about an inch (heatsink assembly included), right hinge torn apart, but it still booted! I could plug in an external monitor and get somewhat though the boot phase (never bothered to fully boot back into windows after that)
Called in on the 22nd, they next-dayed a box, and i shipped it out on the 23rd.
Depot got in on the 28th according to FedEx, but I hadn't heard from them so I called in on the 29th to find out that the depot had in fact found there was fatal damage, and they were waiting on approval for a System Exchange .....
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Feb 28, 2009
i have a dv4-1155se, and the hd get hot, yesterday i dont do nothing expecial, only open an msn or a firefox, and about 3 hours latter the hd had a temperature about 55°C, i think, its not normal, please i need information about users who has hp dv4, dv5, or dv7 series, please, if the users can put theirs values about Hd temperatures i apresiate to much, my hd notebook its a toshiba
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Sep 25, 2008
Is any personal information stored on the recovery drive/partition?
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Sep 25, 2009
I've been waiting 4 weeks or my system exchange through 1 cancellation and and 20+ calls to get it straightened out, I finally found out mine is shipping today.
They actually gave me a pretty decked out 1737, but it only has a WXGA+... I had spoke with the tech that took my requirements and told him my only concerns were discrete video and wuxga screen.
He told me that most likely i would get a 1737 but they only had WXGA+ and I told him that not acceptable and he asked what about studio xps 16's 1080p display which I agreed to
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Apr 1, 2013
I am selling my (almost) new Dell XPS L502x laptop. How do I delete all my personal information while leaving Windows 7 etc intact?
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Mar 7, 2010
What is Battery Drain?
-When your computer is turned off or in sleep mode and looses large amounts of battery life.
How do I know if I am affected?
-To my knowledge, ALL Vaio CW computers (at least with the i5 and 330m combo). I have come to to this conclusion because I have had two of these with the same issue and I have yet to see more than one person say they do not have it on a Vaio CW
How can I fix this?
-Right now there is no fix for loosing battery life while 'Shutdown'. As for sleep mode, you can help make the loss less substantial by doing a 'clean install'
Instructions here
And also make sure that you have these settings in the 'advanced power options'
Tests:
All tests have been run on two different VPCCW27FX notebooks
Test 1: 100% Battery, 4 hrs shutdown: 90%
Test 2: 65% Battery, no HDD, 3hrs shutdown: 48%
Test 3: 48% Battery, 'Power Saver' battery mode, 5.5 hrs shutdown: 20%
Test 4: Wifi Switch off
Test 5: 50% Battery, Battery out: 50%
Conclusions:
At the time being, there is no fix or known cause for the battery drain while shutdown. For now, myths of a clean install or using different windows battery settings make no difference, which means this is either a problem with the motherboard, BIOS or the battery it's self.
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Mar 24, 2009
i am planning to buy this laptop.
specs-
Quote:
Product Name dv9690ee
Operating System: Genuine Windows Vista Home Premium 32-bit
Microprocessor 2.4 GHz Intel Pentium dual core processor T7700 Intel Centrino Duo mobile processor technology
Microprocessor Cache 4 MB Level 2 cache
Memory 4096 MB (2 x 2048 MB)
Memory Max Up to 4 GB DDR2
Video Graphics NVIDIA GeForce 8400M GS
Video Memory Up to 1023 MB (256 MB dedicated)
Hard Drive 500 GB (2 x 250 GB) (5400 rpm)
Multimedia Drive HD DVD ROM with Super Multi DVD±R/RW Double Layer
Display 17" WXGA+ High Definition BrightView Widescreen (1440 x 900).................
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