I have all the time trouble with my m1330.
I had more than 6 or 7 new motherboars.....
Now I have again problems with the graphic...and now I m wondering how to get a studio xps 13 instead.
If you're just gonna tl;dr, read the first two and the very last paragraph, and look at the specs in sig.
I searched pretty thoroughly through the forums when I started my completecare process, but found no info, so I think this might be helpful for other people wondering what the Complete Care System Exchange / Replacement Warranty process is like.
So I've had a number of parts placed on the e1505 I purchased in summer 2006, every single component and plastic at least once except for the screen itself, a wsxga+ 1680x1050 - they literally don't sell these in laptops anymore.
It took a catastrophic spill outside my house on April 21st (i think), I tried to save it, but couldn't - screen had shattered, back left corner had bent up about an inch (heatsink assembly included), right hinge torn apart, but it still booted! I could plug in an external monitor and get somewhat though the boot phase (never bothered to fully boot back into windows after that)
Called in on the 22nd, they next-dayed a box, and i shipped it out on the 23rd.
Depot got in on the 28th according to FedEx, but I hadn't heard from them so I called in on the 29th to find out that the depot had in fact found there was fatal damage, and they were waiting on approval for a System Exchange .....
My Dell Latitude E6400 was exchanged 1 year into the warranty.
All search results on this forum indicate that a laptop exchanged this late would have been built using refurbished parts. Yet,
the packaging and replacement laptop itself look absolutely brand new. Does this mean I received a brand new replacement laptop, or was it nonetheless built using refurbished parts?
The guy would only say system exchanges take 3-4 weeks and yours will be processed as soon as possible- I tell him that my case has been escalted to mamagement and that emails were sent to the dispatch team to queue it higher since Dell mistakingly sent me a 17inch alienware which i would not accept- His reply was I choose to wait longer my refusing the AW - So I will have to wait back through the exchange queue- ...WHAT>>>> Dell sent the AW without asking me if i would accept- also manager i have spoke to never said such non-sense.
So i ask for a manger to call me back - he says it will be 2 hours- Fine- Also please have the 130w power brick sent out to me so i can atleast have some fuctionality- Hes Ok- it will be 4-5 buisness days =- WHAT- I say this machine carrys next business day warranty - He says its "Up to next business day" but in most cases longer- ....I say BS- that is not the terms of the warranty-
This was 30 min ago- never got an email of the chat log or a do i see the dispatch record for the power brick in my history...
just got my M1530 replacement, another M1530
Old specs:
1 RM492 Processor, T8300, 2.4, 3MB, Core Penryn, M0
1 NK750 Keyboard, 86, United States English, Single, Pointing Barents
1 FW331 Kit, Remote Control, Notebook Mobile 2008, Philips
1 DF315 Assembly, Adapter, Alternating Current, 90W, Mobile 2007 Liteon, 3PIN
0 01323 INFORMATION ........
For those of you who have had a faulty laptop and had it exchanged could you let me know how long it takes?
I purchased a Dell Mini 10v from the outlet well over a month ago. It arrived July 14 and was faulty straight out of the box (crackling, hissing noise). It was sent to the depot, returned several days later,
and when I turned it on the same problem was still there. It's some problem with the speakers not working properly. I call Dell again. The laptop was sent to the depot a second time--it just got returned a couple days ago .....
so after complaining to dell many times about terrible heats and non expected shutdowns due to heat they have arranged a replacement for my system, one in the sig.
They called me on friday saying they where going to book an M6300 with the LOWER 1600M, so I opposed as i didnt payed the premium of having the 2500m just for nothing. So now they are looking at 3 main options.
Money Back
Exchange for XPS M1730
Gime me a 1600M and then upgrade it to 2600M.
IMO money back is the best option, eventhough the XPS M1730 base is just a bit more expensive, like 300 eur = 430$, i can make sure that i get it with the stuff i want, I dont really trust them on exchanging it to the base XPS and im sure they will lower stuff like 120gb hd, t7300 , CDRW-DVD etc, Im completelly opposed to a 1600m and exchange for 2600m as Im not even sure if it will ever be released.
What should I expect from them? I have really no clue on that, i have the maximum warranty you can have on the computer that is NBD Multi Care, so from what i can read in the specs of the warranty a replacement cannot be lower of performance in anycase than its predecessor.
If they were to upgrade me to the xps with shity stuff, by that i mean parts that are not available in the web but they can order in an specific situation like mine, should I really complain, Im reading posts of an upcoming 8800GTX for laptops, should i just ask for my money and wait for it to be released? Are they gonna put it in SLI ?
As some of you may know (I've been posting in the throttling threads) my SXPS1640 is being replaced due to ridiculous heat and throttling issues. I finally got information on my new laptop which actually WILL be new as it's being built from the ground up just as if I had ordered it, also included is the 130W power adapter, I have some questions about it though as I'm unfamiliar with some of the hardware in it.
1224-7380 Studio XPS 16 Notebook
1310-0173Airborne Documentation, System Exchanges,Factory Install
1312-081156 WHr 6-cell Lithium Ion P Primary Battery, for XPS 1640 ...
I've never gotten a system exchange before, so I'm kind of nervous..
Currently I have a Dell XPS M1530
C2D T8300 (2.4 GHz)
4 gigs RAM
250 gb HDD
8600m
Will I get another XPS M1530 and, if so, is my hardware likely to be the same or better? Any chance that I'll get the XPS 16?.
I have kept quiet about my exchange because I don't want to bring the wrath down upon me of people thinking I am trying to pull one over on dell. However, I now feel the need to vent a little.
I received my 1710 about a year ago. It originally shipped with the basic card but I upgraded through dell, having their techs come out and do the install, to a 7900GTX 512 MB. I was assured many times through the process that the upgraded card would fall under my complete care warranty should something go wrong.
Well something went wrong, 1.5 years later I have suffered from many heat issues and they have replaced the exact same 7900 card TWICE! Then we had an accident with my dog and a glass of Ice Tea. Needless to say the laptop is non-functional now. I was issued a complete care replacement machine and this is where the nightmare started.
They upgraded me to a 1730, saw fit to upgrade my processor to a 2.2, and gave me 4 (!) gigs of ram, but then crippled the system by including 1 8700m 256mb card. I immediately called Dell before the system shipped and implored them to look at my history, and see I upgraded the card. That I would happily exchange half that ram (for an 1800 dollar credit) towards the purchase of an equivalent card. The rep had sympathy but told me that my system doesn't have a service tag so they can't schedule a swap, he set up a call back from a manager for the next day where he assured me that I would be taken care of. That was Tuesday.
Wednesday came and went with no call, I called them after work and got someone who couldn't possibly understand why I didn't receive a call back, and he went to work in his area to try and solve my issue. It turns out that there is a call center in Oklahoma and a call center in Utah. The Utah office has the only staff that has the authorization to replace my card. He scheduled another call back for Thursday, assured me that everything was in the notes, and that I would receive resolution.
That evening the laptop was waiting for me. I knew there was a problem when I opened the box, as the laptop is missing the service tag sticker on the bottom. There is no power cord (only the AC adapter half) in the box, but no worries it's a standard PC plug and I have tons of those. I plug it in, open the lid and hit the switch... and nothing. No power, no lights, no nothing. I fiddle with the plug in the back of the case and I see lights flash. A lot of upward pressure and I have power! So problem number 2, Faulty AC Jack. I'm cruising along at this point checking things out, and I go to the invoice to check the parts list vs. what is physically there. Pop off the memory plate and there is only one 2 GB card in the case. Okay I'll call about that, fire up the machine... Boot error, open the hard drive bay... no HDD................
Dell offers to replace my xps m1330 that I bought 10 months ago for the newer Studio XPS 13 at no cost (reason little scratch on case that i personally dont care at all about).
Everybody told me that the Studio was far better. Was just about to accept the change when reviews about Studio XPS 13 worried me. Among worries are overheating issues, too glossy display which is a pain outdoors or near light, very short battery life, chunkier and heavier...
It seems like there are a bunch of people who are getting a system exchange, but have been waiting over a month to receive the system. Please post your system exchange details and any estimates given by Dell support here so we can get a better idea of how long this takes during this time of the year....
View 10 Replies View RelatedI contacted Dell yesterday morning via chat because my laptop has started crashing when playing fallout 3/wow, again... This time I remained persistent that I did not want another defective new motherboard with a bad 8600m GPU in it, installed for me. I explained that it’s not a matter of IF the replacement will fail, but WHEN. I was persistent that I wanted a better solution than the motherboard swap. I asked to be transferred to the agent’s supervisor.
When transferred I was told that they "redesigned" the motherboard/GPU so this issue was no longer occurring. I explained to the supervisor how he must have his facts wrong because that is not true. I was eventually offered a warranty replacement. It only took an hour of being firm but polite. I was told it would take 1 week to get an order number from the supervisor and I could reference the chat log number if I had any questions.
After I got off the chat, I realized that I forgot to get the dispatch number. Today I went back into chat to get my dispatch number and asked again when I have an order number for my warranty exchange. Today I was told 2-3 weeks for the order number and 4-5+ weeks to actually get the new system. The agents explained that the "We (dell) are seeing a huge backlog in our warehouse and that is the reason we are not committing on a earlier date." I asked why I was told 1 week the day before but I was only apologized to for being miss-informed.
Currently I feel like i am trapped and dell doesn't care about me as a customer, and that is a shame. I am going to be updating this thread as I progress through this process for a couple of reasons. The main reason is I hope that this will help me keep my insanity in check when dealing with the frustrations of spending my money for my "cool" xps 1530 with 4 year complete care warranty that was almost broke more than it worked. It would often take dell 2-3 weeks to get a tech out with the correct part to fix my laptop when it had issues. The second reason it to just document in one central location this process. Finally maybe I can help pass some people’s time out there by letting reading about my story :-)
In conclusion, I am grateful that I was approved for a warranty replacement, and hope that everyone else out there who has “dealt” with dell’s bs regarding the 1530/1330 will get the same result. It just sucks the wait it looking to be about 1.5 months, lol :-)
I've been waiting 4 weeks or my system exchange through 1 cancellation and and 20+ calls to get it straightened out, I finally found out mine is shipping today.
They actually gave me a pretty decked out 1737, but it only has a WXGA+... I had spoke with the tech that took my requirements and told him my only concerns were discrete video and wuxga screen.
He told me that most likely i would get a 1737 but they only had WXGA+ and I told him that not acceptable and he asked what about studio xps 16's 1080p display which I agreed to
Dell offered to replace my XPS m1330 that I got from the outlet because I've already had 2 screens replaced(got laptop 3 monts ago). Should I keep it or exchange it for the SXPS 13?
I'm concerned about the overly blown up heat issues. Is the heat that bad with just the 9400m or is it only for the 9500m.
What other issues should I be concerned about the SXPS 13?
What is the average battery life(balanced, 50% brightness, browsing, youTube videos .....
I like to know if it's possible to exchange my non backlit keyboard for one with backlit
View 1 Replies View Relatedim not sure if i want a graphic card in it, as it would just eat battery life and i would get nothing much out of it, since i have no plans in gaming with it.
i will be, however massively watching movies, and streaming movies (99.9% of the web, not dvd player) would that need a dedicated graphic card?
i would also like to know which are the best in terms of :
price, screen quality, build quality, weight, which ones have the same keyboard,current known issues, and are they any rumors or known news of any updates of any of these models in the next 6 months worth waiting for?
ive also bought a m1330 a few months back, but since i had some issues with school, i had to return it and delay my purchase to this year.
the laptop was getting extremely hot, like not even possible to put on my lap kind-of hot. is that issue fixed?
Lately my laptop would freeze and I could see faint white lines only at the top of my screen. (lines do not go all the way down) This has happened twice in a day. Ctrl Alt Del doesn't work so I have to power down the system and it runs normal after that.
I'm really afraid its the dreaded vertical lines issues. I had my mobo + GPU replaced a year ago, still under CC warranty but its such a pain.
I am wondering if anyone know whether dell fixed the video card and heating issues (like many in this forum mentioned) yet?
I am very interested in this machine but I don't want to risk buying something that would burn out later. I am also interested in the new studio XPS 13 as well though I would love to know how it handles heat and the video card (i hate burned-out video cards..
i have been having problems with my xps m1330 ive had it for 3 years now and its been decent to me... 3 months ago when my warranty was up i sent it in to get the gpu and mother board replaced because of the warranty. Just recently it started acting up bad...
Would freeze left and right start running check disk when i tried to restart it...so i decided to reformat it seeing some scan i ran in dos was saying i was missing a system file. So i cleared the c drive and installed vista fresh... re-put my 60gb of music over and everything seemed fine for 2 days... not today it froze up on me ... i tried to restart and got a blue screen that flashed to fast to read and i tried to restart again and got a 2000-0141 error and alot of beeping and crap... so i restarted it and it was gone...
I've had my M1330 for about 1 1/2 yrs now. The first issue is that at one point 3 months ago,
I was being randomly electrocuted by my laptop when I placed my hand on the open space below the keyboard. About a few days after the random electrocution started, the battery died, and won't recharge at all.
Lastly, there is a constant whistling sound that was coming from the laptop ever since I bought it.
I'm out of warranty. Am I able to buy a new warranty for my laptop at this time or is it too late for me? And if it is too late, should I attempt to make repairs through Dell, or am I better off selling the laptop,
and then use the cash towards a lower pc, like those mini/EPC's that these companies are selling now?
Does anyone know if I can install 8 GB of RAM in my M1330? I now have 4 GB, but when upgrading to 64-bit I'd also like to add some memory.
I bought the computer in August 2008, and have the latest bios.
I think 800 MHz is the max speed I can use, does anyone know about any modules that will fit, if possible
First of all thanks to everyone who contributes on this board. The knowledge I gained is invaluable.
I upgraded from a T5800 dded Arctic Silver 5.
recently I've installed nVidea driver from MS windows update ,then the fan is always run, then I installed nVidea driver from dell support site, but still same thing.My bios is A09 ,
and have I to update my BIOS to A15 ? or keep it A09 ,because I thing it will afect the battery run time (i.e the fan need more energy and then battery need discharging quickly)
I recentley just formatted my M1330 and installed the AHCI driver but i am still getting BSOD right after the green bar on start up? The only way to get around this is to disable AHCI and enable ATA from the BIOS. Is there a solution to this
View 4 Replies View RelatedI have a new XPS M1330 on the way. I originally purchased a refurb. M1330 and had a few issues with it and dell agreed to build me a new(non refurb) one with same specs. (crimson,T9500,LED display,4GB's ram,vista ultimate etc.). In the meantime my company has ordered us new latitudes and I don't really see need to keep the new 1330. My question is, when it arrives should I not even open it and sell it either here or E-bay and my second question would be how much could I expect to sell it for ?
View 10 Replies View RelatedMy 1330 is my second XPS after owning the Origional 9100XPS tank.
I have the fully built M1330 with the best factory options Dell offers. Running Windows Home Premium.
I was very pleased with my PC however, I didn't like all these extra features taking up room. (Media Center, Back-up HD, ect)
So, after a little thought, I did a complete format of my HD. I removed all the other Partitions and only loaded the OS.
After doing the updates, re-installing my McAfee Suite, Office 2007 and the other basics; This computer is NIGHT and DAY compared to what it was.
It was never a slouch by any means but I can't even explain how much better it runs now.
For anyone that doesn't need the silly stuff. I HIGHLY suggest you take the time to clean sweep your HD and reinstall from scratch.
This one looks bigger than the original m1330 battery, so I was wondering if it will fit.
I`ve also heard about Mugen Power
who makes a lot of batteries for electronic devices, anybody got any input on that?
Poll because I'm curious for NVIDIA users only
View 10 Replies View RelatedI wanted to change my hard drive back to my original one and it turns out that when I first changed it in May I have screwed the low quality screws too tight. When I tried to unscrew them again, 2 of them (the ones that are towards the middle of the laptop) failed to unscrew and I pretty much turned them unusable with my repeated tries.
I'm not going to rant about the fact that Dell could actually use STEEL screws to prevent this type of thing, I'm just going to ask you Dell XPS M1330 owners if there's any other way around getting the hard drive out.
If I'll unscrew all other screws, can I take my XPS apart? Is there anything I should be particularly careful with (other than unscrewing the low quality screws that is)? Or do you have any tips on how I could unscrew the faulty screws?