Dell :: Trying To Get Status On My Exchange
Apr 8, 2010
The guy would only say system exchanges take 3-4 weeks and yours will be processed as soon as possible- I tell him that my case has been escalted to mamagement and that emails were sent to the dispatch team to queue it higher since Dell mistakingly sent me a 17inch alienware which i would not accept- His reply was I choose to wait longer my refusing the AW - So I will have to wait back through the exchange queue- ...WHAT>>>> Dell sent the AW without asking me if i would accept- also manager i have spoke to never said such non-sense.
So i ask for a manger to call me back - he says it will be 2 hours- Fine- Also please have the 130w power brick sent out to me so i can atleast have some fuctionality- Hes Ok- it will be 4-5 buisness days =- WHAT- I say this machine carrys next business day warranty - He says its "Up to next business day" but in most cases longer- ....I say BS- that is not the terms of the warranty-
This was 30 min ago- never got an email of the chat log or a do i see the dispatch record for the power brick in my history...
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Oct 15, 2009
It seems like there are a bunch of people who are getting a system exchange, but have been waiting over a month to receive the system. Please post your system exchange details and any estimates given by Dell support here so we can get a better idea of how long this takes during this time of the year....
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Sep 22, 2009
My Dell Latitude E6400 was exchanged 1 year into the warranty.
All search results on this forum indicate that a laptop exchanged this late would have been built using refurbished parts. Yet,
the packaging and replacement laptop itself look absolutely brand new. Does this mean I received a brand new replacement laptop, or was it nonetheless built using refurbished parts?
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May 4, 2010
just got my M1530 replacement, another M1530
Old specs:
1 RM492 Processor, T8300, 2.4, 3MB, Core Penryn, M0
1 NK750 Keyboard, 86, United States English, Single, Pointing Barents
1 FW331 Kit, Remote Control, Notebook Mobile 2008, Philips
1 DF315 Assembly, Adapter, Alternating Current, 90W, Mobile 2007 Liteon, 3PIN
0 01323 INFORMATION ........
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Aug 23, 2009
For those of you who have had a faulty laptop and had it exchanged could you let me know how long it takes?
I purchased a Dell Mini 10v from the outlet well over a month ago. It arrived July 14 and was faulty straight out of the box (crackling, hissing noise). It was sent to the depot, returned several days later,
and when I turned it on the same problem was still there. It's some problem with the speakers not working properly. I call Dell again. The laptop was sent to the depot a second time--it just got returned a couple days ago .....
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Oct 29, 2007
so after complaining to dell many times about terrible heats and non expected shutdowns due to heat they have arranged a replacement for my system, one in the sig.
They called me on friday saying they where going to book an M6300 with the LOWER 1600M, so I opposed as i didnt payed the premium of having the 2500m just for nothing. So now they are looking at 3 main options.
Money Back
Exchange for XPS M1730
Gime me a 1600M and then upgrade it to 2600M.
IMO money back is the best option, eventhough the XPS M1730 base is just a bit more expensive, like 300 eur = 430$, i can make sure that i get it with the stuff i want, I dont really trust them on exchanging it to the base XPS and im sure they will lower stuff like 120gb hd, t7300 , CDRW-DVD etc, Im completelly opposed to a 1600m and exchange for 2600m as Im not even sure if it will ever be released.
What should I expect from them? I have really no clue on that, i have the maximum warranty you can have on the computer that is NBD Multi Care, so from what i can read in the specs of the warranty a replacement cannot be lower of performance in anycase than its predecessor.
If they were to upgrade me to the xps with shity stuff, by that i mean parts that are not available in the web but they can order in an specific situation like mine, should I really complain, Im reading posts of an upcoming 8800GTX for laptops, should i just ask for my money and wait for it to be released? Are they gonna put it in SLI ?
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Apr 8, 2010
As some of you may know (I've been posting in the throttling threads) my SXPS1640 is being replaced due to ridiculous heat and throttling issues. I finally got information on my new laptop which actually WILL be new as it's being built from the ground up just as if I had ordered it, also included is the 130W power adapter, I have some questions about it though as I'm unfamiliar with some of the hardware in it.
1224-7380 Studio XPS 16 Notebook
1310-0173Airborne Documentation, System Exchanges,Factory Install
1312-081156 WHr 6-cell Lithium Ion P Primary Battery, for XPS 1640 ...
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Apr 18, 2010
I've never gotten a system exchange before, so I'm kind of nervous..
Currently I have a Dell XPS M1530
C2D T8300 (2.4 GHz)
4 gigs RAM
250 gb HDD
8600m
Will I get another XPS M1530 and, if so, is my hardware likely to be the same or better? Any chance that I'll get the XPS 16?.
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May 19, 2009
I have all the time trouble with my m1330.
I had more than 6 or 7 new motherboars.....
Now I have again problems with the graphic...and now I m wondering how to get a studio xps 13 instead.
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Feb 14, 2008
I have kept quiet about my exchange because I don't want to bring the wrath down upon me of people thinking I am trying to pull one over on dell. However, I now feel the need to vent a little.
I received my 1710 about a year ago. It originally shipped with the basic card but I upgraded through dell, having their techs come out and do the install, to a 7900GTX 512 MB. I was assured many times through the process that the upgraded card would fall under my complete care warranty should something go wrong.
Well something went wrong, 1.5 years later I have suffered from many heat issues and they have replaced the exact same 7900 card TWICE! Then we had an accident with my dog and a glass of Ice Tea. Needless to say the laptop is non-functional now. I was issued a complete care replacement machine and this is where the nightmare started.
They upgraded me to a 1730, saw fit to upgrade my processor to a 2.2, and gave me 4 (!) gigs of ram, but then crippled the system by including 1 8700m 256mb card. I immediately called Dell before the system shipped and implored them to look at my history, and see I upgraded the card. That I would happily exchange half that ram (for an 1800 dollar credit) towards the purchase of an equivalent card. The rep had sympathy but told me that my system doesn't have a service tag so they can't schedule a swap, he set up a call back from a manager for the next day where he assured me that I would be taken care of. That was Tuesday.
Wednesday came and went with no call, I called them after work and got someone who couldn't possibly understand why I didn't receive a call back, and he went to work in his area to try and solve my issue. It turns out that there is a call center in Oklahoma and a call center in Utah. The Utah office has the only staff that has the authorization to replace my card. He scheduled another call back for Thursday, assured me that everything was in the notes, and that I would receive resolution.
That evening the laptop was waiting for me. I knew there was a problem when I opened the box, as the laptop is missing the service tag sticker on the bottom. There is no power cord (only the AC adapter half) in the box, but no worries it's a standard PC plug and I have tons of those. I plug it in, open the lid and hit the switch... and nothing. No power, no lights, no nothing. I fiddle with the plug in the back of the case and I see lights flash. A lot of upward pressure and I have power! So problem number 2, Faulty AC Jack. I'm cruising along at this point checking things out, and I go to the invoice to check the parts list vs. what is physically there. Pop off the memory plate and there is only one 2 GB card in the case. Okay I'll call about that, fire up the machine... Boot error, open the hard drive bay... no HDD................
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Mar 3, 2010
I contacted Dell yesterday morning via chat because my laptop has started crashing when playing fallout 3/wow, again... This time I remained persistent that I did not want another defective new motherboard with a bad 8600m GPU in it, installed for me. I explained that it’s not a matter of IF the replacement will fail, but WHEN. I was persistent that I wanted a better solution than the motherboard swap. I asked to be transferred to the agent’s supervisor.
When transferred I was told that they "redesigned" the motherboard/GPU so this issue was no longer occurring. I explained to the supervisor how he must have his facts wrong because that is not true. I was eventually offered a warranty replacement. It only took an hour of being firm but polite. I was told it would take 1 week to get an order number from the supervisor and I could reference the chat log number if I had any questions.
After I got off the chat, I realized that I forgot to get the dispatch number. Today I went back into chat to get my dispatch number and asked again when I have an order number for my warranty exchange. Today I was told 2-3 weeks for the order number and 4-5+ weeks to actually get the new system. The agents explained that the "We (dell) are seeing a huge backlog in our warehouse and that is the reason we are not committing on a earlier date." I asked why I was told 1 week the day before but I was only apologized to for being miss-informed.
Currently I feel like i am trapped and dell doesn't care about me as a customer, and that is a shame. I am going to be updating this thread as I progress through this process for a couple of reasons. The main reason is I hope that this will help me keep my insanity in check when dealing with the frustrations of spending my money for my "cool" xps 1530 with 4 year complete care warranty that was almost broke more than it worked. It would often take dell 2-3 weeks to get a tech out with the correct part to fix my laptop when it had issues. The second reason it to just document in one central location this process. Finally maybe I can help pass some people’s time out there by letting reading about my story :-)
In conclusion, I am grateful that I was approved for a warranty replacement, and hope that everyone else out there who has “dealt” with dell’s bs regarding the 1530/1330 will get the same result. It just sucks the wait it looking to be about 1.5 months, lol :-)
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May 6, 2010
If you're just gonna tl;dr, read the first two and the very last paragraph, and look at the specs in sig.
I searched pretty thoroughly through the forums when I started my completecare process, but found no info, so I think this might be helpful for other people wondering what the Complete Care System Exchange / Replacement Warranty process is like.
So I've had a number of parts placed on the e1505 I purchased in summer 2006, every single component and plastic at least once except for the screen itself, a wsxga+ 1680x1050 - they literally don't sell these in laptops anymore.
It took a catastrophic spill outside my house on April 21st (i think), I tried to save it, but couldn't - screen had shattered, back left corner had bent up about an inch (heatsink assembly included), right hinge torn apart, but it still booted! I could plug in an external monitor and get somewhat though the boot phase (never bothered to fully boot back into windows after that)
Called in on the 22nd, they next-dayed a box, and i shipped it out on the 23rd.
Depot got in on the 28th according to FedEx, but I hadn't heard from them so I called in on the 29th to find out that the depot had in fact found there was fatal damage, and they were waiting on approval for a System Exchange .....
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Sep 25, 2009
I've been waiting 4 weeks or my system exchange through 1 cancellation and and 20+ calls to get it straightened out, I finally found out mine is shipping today.
They actually gave me a pretty decked out 1737, but it only has a WXGA+... I had spoke with the tech that took my requirements and told him my only concerns were discrete video and wuxga screen.
He told me that most likely i would get a 1737 but they only had WXGA+ and I told him that not acceptable and he asked what about studio xps 16's 1080p display which I agreed to
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Feb 7, 2009
Had some build quality issues with my original M1330 that I finally decided to take care of last month (plastic is warped/not glued down in places).
Now when I log into the Dell Support page with said dispatch # all I see is as follows
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Jun 29, 2009
I have read the helpful Wiki page about the different stages in the "In Production" section and have called the 800 number to find out what stage I am in since I'm in the US. But every rep I talk to just tells me the same thing. It's in production and my EDD is July 8th.
I explained how I had read that there are 5 sub categories in the "In Production" section and I asked nicely if she could tell me what stage I was in. She didn't really understand what I was asking her not because of a language barrier, because while her english was accented we understood each other perfectly throughout the conversation.
She finally did say I was not yet in the boxing stage but could tell me no more than tha
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Jan 12, 2009
Has anyone else had any issues with a delayed XPS M1530 Red Shipment? When I ordered it on the website, it said ESD was 1/16. Now it's been moved back to 1/26.
I've called a zillion times and I'm stuck in build status limbo. Just wondering if anyone else had a similar issue or any positive news for me. I'm so impatient, I probably should have ordered a stock machine instead of upgrading the processor and stuff. Oh well...
Edited to add: I received my accessories last week. Nothing like sitting around the house looking at a very sexy laptop sleeve and mouse. I would like to be able to use them though...
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Jan 6, 2015
I like to know if it's possible to exchange my non backlit keyboard for one with backlit
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Dec 20, 2009
As I've previously posted, my M1730 developed a problem with it's pair of 8800M GTXs back in September. After weeks and weeks of no service call happening, Dell finally agreed to refund me the full price of the laptop. When the money was received, I turned around and handed it right back for a M17x that I received a good quote for. When I ordered in earlier this month, I was told that there was a delay on a component and the estimated delivery date given was the 13th of January. Since I'd had no gaming laptop since September, I didn't really mind. I was checked the Order Status tool every day, but there was no change in the EDD.
On Friday December 11th I receive an email from Dell/UPS stating that they planned to deliver my laptop on Friday December 18th between 09:00 and 18:00. I checked the Order Status tool and it showed my laptop status as changed to 'Shipped.' Excellent! The email contained a UPS tracking code which was recognised on their website. The status was 'Billing Information Received' which means that they know there's a package to go somewhere, but they don't have it yet. Or so I've since been told.
Can you guess where this is heading? Friday 18th comes and goes and I've not received a laptop. I stayed in all day, most hermit-like, so there's no way they missed me. No card. Finally called UPS and they say that they haven't received the laptop yet.
So I checked the Dell Order Status page again and it definitely states that it shipped on the 11th. So where did it go? I don't mind waiting. I do mind waiting indoors for something that's not coming. Dell have also changed their 'Contact Customer Care' policy and there are no longer any phone numbers listed for them. It's now email only with a 24 hour response time.
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Apr 26, 2010
When you're expecting a package, how many times do you check it daily?
I'll admit - I do it 5 times/per day, everyday, until the package arrives >.
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Apr 29, 2009
ok so heres the deal, all the sudden, I cant access anything that an administrator can (Im the only person who uses this computer)
I was trying to access my folder options but its not there under tools, and when I try to access it with the run command, I get a message that basically says access has been disabled,
how do I restore administrative rights so I can bring the option back? thanks!
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Dec 3, 2007
I am officially in the testing stage! w00t Guess I might get it by the end of this week afterall!
Anyone else that ordered a 1530, please post here when you ordered and EDD...
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Nov 25, 2009
I ordered a custom Studio 15 from Dell last Friday. It reached the "Shipped" status by Monday. The order status on the Walsh Western site. It looks kinda something like this:
Date. Time. Location Activity
23/11/09. 13:30. China. DEPARTED MANU. FACILITY
23/11/09. 05:30. PENDING
Just wondering, how long does it take for the next stage / status update. I'm so impatient and want to know how long it takes on average for delivery. I'm in the UK.
Also, I've heard some negative things about Walsh Western and the quality of their service...
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Apr 23, 2009
Is it my imagination or did the order status line change sometime in the past 12 hours?
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Jan 4, 2015
I have purchased the laptop 3 months ago and suddenly from yesterday I am getting no battery detected notification on the battery status icon. My battery is charging and dischaging also but still the notification is shown there. Â I cannot see the status of how much power is left or if the battery is fully charged or not.
I am using Inspiron 15 3000 Series i5 Laptop. Â After sometime the battery status comes back. So its like going and coming back type problem.
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Mar 6, 2013
I just unboxed my new 15R Special Edition. I plugged in the AC adapter and have no battery status light on the laptop. Should this light come one while charging even if the laptop is not on?
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Oct 7, 2008
I've recently received a Latitude E6400. The battery is fine working, but I noticed the battery has a series of LEDÂ lights on it, and a charging indicator, which presumable should show the charge remaining. The battery charges OK but I never see these indicator lights display anything.
Â
I've read various guides I downloaded for this laptop but can't find any information on the battery lights.
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Feb 17, 2010
I recently ordered a Dell Studio 1558. Dell claim it has been shipped, and on clicking the Walsh Western link, it gives me the Customer number not found etc dialog. I tried the methods mentioned to input my numbers manually, but it still says not found. What can i do?
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May 12, 2010
What's the current status? Does or doesn't it support TRIM and if then with which firmware?
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Feb 4, 2009
So, this thread is for all the SXPS 1640 owner's to post when they ordered, status updates only, and when received etc.....Basically this is a thread is for Order Status (and all included w/in the thread title)
Please use this format, it's nice and easy for all to read:
Ordered On: 2/4/09
Model info: Obsidian Black / XPS 1340/ etc.
Estimated Ship Date: 2/10/09
Estimated Arrival Date: 2/12/09
Order Status: In Production 'Building Stage' 2/5-2/709 (12pm EST)
Order Status: In Production 'Boxing Stage' 2/7/09 (12pm EST)-2/10/09 (11am EST)
Order Status: Shipped 2/10/09 (8 am EST) .....
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Feb 4, 2009
I thought it was time to get an *Order Status* thread started on the Studio XPS 1340, since so many are ordering it!
So, this thread is for all the SXPS 1340 owner's to post when they ordered, status updates only, and when received etc.....Basically this is a thread is for Order Status (and all included w/in the thread title)
Please use this format, it's nice and easy for all to read:
Ordered On: 2/4/09
Model info: Obsidian Black / XPS 1340/ etc.
Estimated Ship Date: 2/10/09
Estimated Arrival Date: 2/12/09
Order Status: In Production 'Building Stage' 2/5-2/709 (12pm EST)
Order Status: In Production 'Boxing Stage' 2/7/09 (12pm EST)-2/10/09 (11am EST)
Order Status: Shipped 2/10/09 (8 am EST)
New EAD: N/A
My Location: Fiji Islands
Start here:
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