Acer :: Extenza 4420 - Cracked Screen After 8 Days
Oct 16, 2008
I bought an Extenza 4420 a few weeks ago, and the screen cracked after only a week. I did not drop it or step on it or abuse it. Acer told me a replacement screen would cost $450 plus shipping costs. This doesn't seem right. The customer service at the store where I bought it, and also when I called Acer's customer service line offered no help at all.
My question is if there is anything I can do about it other than replacing the screen at my cost?
I have an Acer 5710. The screen has cracked where the webcam should be. There is no support at all behind the top of the screen. It flexes in to empty space due to there being no rear support. Can anybody confirm if there should be a top support fitted if no webcam is there.
The LCD screen on my 6 month old Sony FW laptop is toast. It looks like a window that was hit by a speeding baseball (only worse). The laptop itself still works, but it is unusable due to the broken screen.
Questions:
1. To get it fixed, should I go through Sony or a third party? (anyone know the best phone number to call for help?)
2. Should I have the work done for me or should I order a new LCD and attempt to fix it myself?
3. I have an XBRITE-HiColor screen. How can I be sure that the screen I am getting/ordering is indeed a HiColor LCD and not an Eco?
Our 1525 is 6 months old and my daughter opened the laptop at college to find the the LCD screeen had an internal crack just at the top middle directly underneath the webcam. The laptop was sitting on her desk and the previous evening was fine.
Dell is claiming that it was customer damaged and will not cover under the normal warranty. Unfortunatley I did not purchase the extended warranty.
I have read a number of similar internal crack issues with 1525's online and would like to know if it's possible to escalate this to someone at Dell who could approve the repair.
Only when this laptop (and its wireless card) are "on" does the LCD display screen generate a cracked appearance which is obviously related to a light behind the screen?
The screen itself is not cracked; therefore does this Inspiron 1100 require a full new screen, or a light source which is broken?
I purchased a Dell around May 2008, and upon receiving the laptop I noticed that there was an area on the left of the screen that seemed to have an internal protrusion;
whenever I moved the screen that area would have extensive rippling. When viewed from different angles the screen seemed to have a white mark in that area. Since I had had a lot of computer drama with HP back then,
I didn't want to ship back my new Dell right as I got it, and I left it alone. Unfortunately I didn't take any images of the screen.
A couple of weeks ago, I opened my laptop like any other day, only to find that the screen had cracked internally, right where I had suspected the weakness .....
Unfortunately, I did not purchase the accidental damage coverage. The laptop has not been dropped or abused and is under the so-called 12 month warranty. I have read online similar cases of new 1525 LCD’s developing cracks (see below a copied post from Amazon).
I am furious that Dell is failing to admit either this is a design problem with the frame or a faulty LCD panel or perhaps there was a manufacturing process blunder during assembly.
Are there any forum members who have successfully convinced someone at Dell to honor the warranty in a case like this? Is there a best approach to elevating my dispute? My daughter really wanted a Mac and now of course I am a knucklehead as highlighted by Dell's excellent customer care and design engineering.
I have a friend who owns an Inspirion 1520 and it is obvious the frame is far heavier and structurally more rigid than the cheap plastic case on the 1525. At the moment, I’m the screwed customer and Dell has a college freshman on a campus of 35,000 kids who will be bad mouthing Dell for years to come. Dell also has a few other kids who own 1525’s in the same dorm who are experiencing quality issues and the brand is taking a beating. Thanks in advance for your comments .....
a while ago i accidentally cracked the screen of my Dell M1330 (im a student by the way it was a present i should have been more carefull with it i know i am gutted )
the laptop itself worked fine for a while after that apart from the blemish of the screen itself,
it was only untill recently that after a while the screen turns a shade of greeen with lines down it then resets itself only to be just white, it works about half the time i try to turn it on now
i was wondering what my best course of action would be, i have heard very bad things about dell's OWR and i cant really afford to pay a lot for repairs?
It is a Refurb, but I have had very good luck with their refurbs. I am typing on a XPS M1530 Refurb that is flawless.
Anyways, I got the Mini 9 yesterday from FedEx but got home so late that I decided to wait till today to open up the box. Box is in fine shape. Laptop is not. It looks like it is cracked behind the screen. Lots of dead/broken pixels in both horizontal and vertical lines.
Worst part about it? (And I KNOW it was stupid move on my part, but I ordered a Runcore 32GB and 2GB of ram that I will be getting tomorrow, should have waited until I knew the laptop was good).
So what should I expect in the exhange process? I am going to press to do a cross-ship (I know they do this for XPS's).
Aspire 7720-6604 Monitor Cracked. Is it easy to replace or should I send to shop? Where can I purchase a replacement and is there a special software to set it up again?
When i plug in my headphone jack the speakers don't mute and there is no sound coming thru the headphones. When I do a test on the control panel, the headphones beep, so they are working. I think I downloaded some free software ( VLC player, slim version. some other softwares downloaded with it. don't know which ones) the audio problem started after this.
I have the extensa 4420, today I was in class and I was just typing notes and I noticed that my cooling fan was quite noticable so I turned the fan always on function to "off" and the fan turned off and it was nice and quiet. i watched the temps hover around 38 but when the temps hit 41 (according to NHC) the fan kicked in at a good low speed. the NHC was setting the CPU to stay at 800mhz per core so I was wondering if that is a good temp? I have experience in using thermal paste, would that help lower the temps enough to stay under 41 degrees?
formatted C installed XP Pro and all Acer drivers, worked fine for a week, now when I try to boot it only comes on for a short time with no start up screen showing, shuts off on AC or DC
I have just installed a OS on my new acer 4420- (came with no os or recovery features).........It doesn't even recognize the wifi..........What do I need to do in this situation? I need to get it online to download drivers.
The only "recovery" cd's I have will not run. They are .ISO files or something..... Someone help a noob out.........
I do have a portable usb zip drive, but I can't figure out how to transfer files from one computer to the other, and then open and run them.
I have an extensa 4420. just recently moved into a home where the internet and utilities were already setup. They have a linksys wireless router. WRT54G they have a network and a password. When i enter this into my e-net management screen it doesnt work it asks me for a WEP key but i do not have the WEP key nor do the owners of the home. Is there any way possible i can enter the password to connect or set something differently?
I've found a source for the replacement part through EXTENSIVE research- and found an online user manual. I am not used to building/opening laptops, so I don't know whether I'll need special tools to replace the broken back cover; are there any other parts I may need (such as hinges, antenna WiFi).
Is this even a job I should take on or is it pretty easy?
The LCD is fine- it's JUST the plastic cover I need to replace.
I got a Acer Extensa 4420-5239 in September 08 and now im running into problems. I want to upgrade my video card and RAM but i need to know if it even is upgradeable. If someone can tell me if it is and what Graphic cards and RAM are compatible with it that would be great. Also if it is upgradeable I was going to have the Geek Squad Upgrade it, if they can.
This machine comes with the ATI Radeon Xpress 1250 integrated card and 2gb of RAM. In Bios I see allocated memory set at 256mb and it goes no higher.
I was thinking of increasing RAM to 4gb. What I am trying to do is watch video, for example, tv programs on Hulu and what I get now is choppy picture and freezing.
Would increasing RAM to the max of 4gb correct this or not?
I recently pruchased an Acer Extensa 4420 and converted from VISTA to XP. I am having problems with installing the video driver. I down loaded the video driver from ACER's web site but it will not install. I had to down load the wireless driver from Dell and I was wondering if there was a similar trick for the video driver.
My Extensa 4420 has a webcam. I can turn it on and see ugly pictures of me staring at the computer screen. The question I have, is what can I do with the camera. The computer does not seem to have come with any software that I can use to record video. Is there any free software that will do this?
I have wiped out Vista from this machine and installed XP Professional. All have been installed fine except Wireless and Display drivers. I got wireless driver from gateway and it worked great.
I have done every thing as outlined in different threads on this forum and all other resources including acer north america and europe sites to install display driver but i still keep on getting the "set up did not find a driver compatible with your hardware or operating system" error.
The display driver specified on the sticker is 896 MB ATI Radeon Xpress 1250 Hyper Memory.
I am able to install the "SMBUS v.5.10.1000.6" from acer europe site without any problem.
I have upgraded the BIOS also to v1.18 from v1.17.
All the rest of the drivers i am able to install from the Vista Application and Driver back up DVD including the webcam that i created before taking out vista.
This machine is AMD Athelon 64X2 Dual-Core Processor TK-57.
