Dell :: 1525 Lcd Screen Cracked
Jan 2, 2009
Our 1525 is 6 months old and my daughter opened the laptop at college to find the the LCD screeen had an internal crack just at the top middle directly underneath the webcam. The laptop was sitting on her desk and the previous evening was fine.
Dell is claiming that it was customer damaged and will not cover under the normal warranty. Unfortunatley I did not purchase the extended warranty.
I have read a number of similar internal crack issues with 1525's online and would like to know if it's possible to escalate this to someone at Dell who could approve the repair.
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Jan 3, 2009
Dell is requesting $400 to replace the screen.
Unfortunately, I did not purchase the accidental damage coverage. The laptop has not been dropped or abused and is under the so-called 12 month warranty. I have read online similar cases of new 1525 LCD’s developing cracks (see below a copied post from Amazon).
I am furious that Dell is failing to admit either this is a design problem with the frame or a faulty LCD panel or perhaps there was a manufacturing process blunder during assembly.
Are there any forum members who have successfully convinced someone at Dell to honor the warranty in a case like this? Is there a best approach to elevating my dispute? My daughter really wanted a Mac and now of course I am a knucklehead as highlighted by Dell's excellent customer care and design engineering.
I have a friend who owns an Inspirion 1520 and it is obvious the frame is far heavier and structurally more rigid than the cheap plastic case on the 1525. At the moment, I’m the screwed customer and Dell has a college freshman on a campus of 35,000 kids who will be bad mouthing Dell for years to come. Dell also has a few other kids who own 1525’s in the same dorm who are experiencing quality issues and the brand is taking a beating.
Thanks in advance for your comments .....
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Feb 7, 2009
Only when this laptop (and its wireless card) are "on" does the LCD display screen generate a cracked appearance which is obviously related to a light behind the screen?
The screen itself is not cracked; therefore does this Inspiron 1100 require a full new screen, or a light source which is broken?
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Feb 16, 2009
I purchased a Dell around May 2008, and upon receiving the laptop I noticed that there was an area on the left of the screen that seemed to have an internal protrusion;
whenever I moved the screen that area would have extensive rippling. When viewed from different angles the screen seemed to have a white mark in that area. Since I had had a lot of computer drama with HP back then,
I didn't want to ship back my new Dell right as I got it, and I left it alone. Unfortunately I didn't take any images of the screen.
A couple of weeks ago, I opened my laptop like any other day, only to find that the screen had cracked internally, right where I had suspected the weakness .....
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May 12, 2009
a while ago i accidentally cracked the screen of my Dell M1330 (im a student by the way it was a present i should have been more carefull with it i know i am gutted )
the laptop itself worked fine for a while after that apart from the blemish of the screen itself,
it was only untill recently that after a while the screen turns a shade of greeen with lines down it then resets itself only to be just white, it works about half the time i try to turn it on now
i was wondering what my best course of action would be, i have heard very bad things about dell's OWR and i cant really afford to pay a lot for repairs?
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Jan 28, 2009
It is a Refurb, but I have had very good luck with their refurbs. I am typing on a XPS M1530 Refurb that is flawless.
Anyways, I got the Mini 9 yesterday from FedEx but got home so late that I decided to wait till today to open up the box. Box is in fine shape. Laptop is not. It looks like it is cracked behind the screen. Lots of dead/broken pixels in both horizontal and vertical lines.
Worst part about it? (And I KNOW it was stupid move on my part, but I ordered a Runcore 32GB and 2GB of ram that I will be getting tomorrow, should have waited until I knew the laptop was good).
So what should I expect in the exhange process? I am going to press to do a cross-ship (I know they do this for XPS's).
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Feb 2, 2009
The LCD screen on my 6 month old Sony FW laptop is toast. It looks like a window that was hit by a speeding baseball (only worse). The laptop itself still works, but it is unusable due to the broken screen.
Questions:
1. To get it fixed, should I go through Sony or a third party? (anyone know the best phone number to call for help?)
2. Should I have the work done for me or should I order a new LCD and attempt to fix it myself?
3. I have an XBRITE-HiColor screen. How can I be sure that the screen I am getting/ordering is indeed a HiColor LCD and not an Eco?
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Oct 7, 2008
I have an Acer 5710. The screen has cracked where the webcam should be. There is no support at all behind the top of the screen. It flexes in to empty space due to there being no rear support. Can anybody confirm if there should be a top support fitted if no webcam is there.
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Sep 17, 2009
My dad's Macbook (Early 2008 black plastic) got its screen cracked today, I wanna know how much it will cost to get it fixed.
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Nov 1, 2008
my laptops screen was damaged quite severely and im not sure if i should check my laptop for any other type of damage?
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May 25, 2009
Screen on a HP DV6500 cracked and need to replace it.
I have been searching online and found some good instructional sites and videos, and I think I can do this by myself.
Is is safe to buy screens on eBay? eBay saves me about $150 if I but it there...should I go for it or can anyone refer me some where else.
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Oct 16, 2008
I bought an Extenza 4420 a few weeks ago, and the screen cracked after only a week. I did not drop it or step on it or abuse it. Acer told me a replacement screen would cost $450 plus shipping costs. This doesn't seem right. The customer service at the store where I bought it, and also when I called Acer's customer service line offered no help at all.
My question is if there is anything I can do about it other than replacing the screen at my cost?
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May 12, 2009
I bought a DELL Inspiron 1525 model last year in March. Everything was perfect till yesterday when all of a sudden, when I put the power plug and switch it ON, the laptop screen becomes dark.
If I look carefully, I can see the Icons on the screen (which is very dim) suggesting the laptop is working properly. Another thing is that when the power plug is switched OFF,
I can bring back the screen to its normal functioning. I tried changing the brightness through BIOS settings, but it didn't help. I tried changing the adapter also but of no help.
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Apr 15, 2010
i got a dell1525 which all worked fine kids broke the screen, it has a hdmi lead out on it so i connected it to my tv which has a pc channel but when i go to hdmi 1 it just stays black screen
on the tv i have also tryed a vga lead with the same effect even pressing the fn key and
f8 is there a way i can get some picture or test as the laptop seems to boot up fine and id like to just buy a new screen rather then bin it
many thanks
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Mar 1, 2010
Does anyone know which screens/laptops are compatible?
If there is a large range of screens that will fit I will most likely just buy a broken laptop with a good screen to fix it.
The service tag is 9TCL14J
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Jul 4, 2009
No matter how many times i restart the labtop, it will first go black screen with dell log, then "resuming windows", then goes to the "logging off.." screen and stays there FOREVER. I tried to use both battery or AC power but they are just the same. I can adjust the lightness of screen using my keyboard but I cant see my mouse pointer anywhere on the screen so i cant click on anything.
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Feb 12, 2013
I have a Dell 1525 laptop which will not boot beyond the Dell logo, I get a black screen with a white cursor. I tried to use the last known good configuration and it started out fine but I got the black screen again. I can't go into the safe mode, it only goes as far as loading the files. I tried booting from the cd to do a repair but that options says there are no problems. I attached an external monitor and I get the same black screen with the white cursor. I am running Vista Home as my operating system.Â
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Mar 11, 2013
My Inspiron 1525 when it starts up and I choose startup repair after a few seconds the screen will go black. If I start up windows normally, it will think and then shows a window that says " a problem has been detected and windows has been shut down to prevent damage to your computer".. I pressed F12 at startup and chose diagnostics and I got the error code 0142. What should I do??
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Feb 28, 2013
My Dell Inspiron 1525 has suddenly decided not to turn on. I get up to a Windows Vista screen where it says "Configuring updates stage 3/3" and then it restarts itself again and again. I can't get it to do anything else. Before it wasn't even getting that far and it was restarting itself and giving me the option to launch startup repair which I did. I tried to restore the system but I was told that there were no system restore points. I turned it off and on again and it then started to take me up to the configuring updates page but no further than that and I no longer get the launch startup repair option. I have also been having a problem with the battery where every time I turn it on it says "ac power adapter wattage and type cannot be determined" and then won't charge so I can only run it when plugged in but at the moment I would just like to get it to turn on!
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Jan 14, 2015
We have a Dell Inspiron 1525. It has been having overheating problems for a while, so tonight I opened it up, removed the heatsink, cleaned out the clogged up fan and cleaned/replaced the thermal paste on the CPU. While taking off the heatsink, the thermal pad that was on the GPU tore. I didn't have another pad handy, so I used (non-conductive) thermal paste on that as well. Also, while I had the heatsink out, I inspected the CPU and found that one of the corner pins was actually bent outward (yes, it came from the factory that way!), so I (very carefully) straightened it before reseating the CPU.
Now, when I try to start the computer the screen stays completely blank (no Dell logo, no command lines, nothing), the HD and disc drives spin, and after a few seconds the entire system dies...
I have tried some of the solutions (unplug power, hold pwr button 30 sec, plug in power, and boot; remove/swap the memory) but so far nothing has worked.
What could the problem be? Could switching from a thermal pad to thermal paste on the GPU cause this? Or straightening the bent CPU pin? Could it have been intentionally bent to work properly? I've certainly never heard of such a thing...
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Jan 4, 2013
The screen does work in "safe mode", so the screen is functioning. It might be something with the graphics settings (I use a separate screen on this computer often). Step-by-step procedure to run in safe mode to check out the problem? Â
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Dec 22, 2008
Today I went to lift up laptop and pinched the LCD a little to hard and ended up cracking it right under the mounting screw.I have a white stripe about 2 inches wide, down the middle of the screen. Dumb I know.. I was wondering what the best thing to do is? Buy a replacement lcd or just get an external display since it is going on three years old.
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May 6, 2009
confirm that this LCD (see attachment)is cracked or at least needs to be replaced?
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Mar 22, 2010
My girlfriend bought an e6400 just over a year ago. We've noticed a small crack on the screen bezel close to the left hand hinge.
The laptop isn't used a great deal and is rarely moved form the table where it sits. I'm positive that the crack is a result of a defect rather than any 'abuse' the system has had.
Naturally I wished to take advantage of the 3 year warranty the machine has, but have just been told on the phone that the screen bezel is not covered.
Apparently:
- I don't have a 'complete care' warranty.
- The regular warranty I have only covers 'parts' of the machine.
- The bezel isn't one of those parts.
The guy on the phone was unable to point me to where the conditions of my warranty are spelt out.
Can anyone advise me on where I stand?
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Sep 16, 2009
Aspire 7720-6604 Monitor Cracked. Is it easy to replace or should I send to shop? Where can I purchase a replacement and is there a special software to set it up again?
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Jan 10, 2009
my little acer netbook now looks like this:
Do you guys reckon its fixable at all, or is it a write-off
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May 2, 2009
I recently dropped my laptop from about a foot from the ground and the cylinder that connects the laptop to the lcd has cracked in 3 spots (1 major and two really tiny cracks) It seems as if the actual hinge to the lcd is still in good condition however. I have the extended warranty however I didn't buy the accidental damage protection. . The power button/cylinder had gotten dislodged a few months ago and i figure I can get these both fixed at the same time. . . Does anyone know how much sony would charge to fix/ know a way to get them to do the repairs for free?
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Oct 20, 2009
I was trying to clean up my laptop inside since it was making too much noise and got hot very quickly. Reading around it could be due to bad air flow.
So when I took out my harddrive, i cracked a hard drive connecter. Now I am getting no disk found when I power up the laptop. Not sure why hp made this of plactic and so fragile. Even Acer has solid metal connecter. 10 year old Toshiba laptop has better disign. My drive connecter is from SUYIN and number is 78352.
Question is has anybody ran into this problem and sucessful in chagning only the connector. Looks like I might have to change the whole motherboard. It is only 1 year and would like to avoid sending it to HP if I can.
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Dec 5, 2008
I've found a source for the replacement part through EXTENSIVE research- and found an online user manual. I am not used to building/opening laptops, so I don't know whether
I'll need special tools to replace the broken back cover; are there any other parts I may need (such as hinges, antenna WiFi).
Is this even a job I should take on or is it pretty easy?
The LCD is fine- it's JUST the plastic cover I need to replace.
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Nov 24, 2009
[url]
Quote:
Apple's new Core i7-based iMac might be a performance monster, but it looks like the whole family's having some problems getting out of the gate: in addition to the previously-noted performance issues with the Core 2 Duo models, a quick glance across Apple's support forums and on other Mac boards around the web reveals that some machines are showing up DOA and / or with cracked screens. We're a little more familiar with the DOA issue, since the new i7 we just bought doesn't boot at all, but the cracked screen issue seems to be equally common and mostly affecting the bottom left corner, from what we can tell. Now, our review Core 2 Duo 27-inch iMac is perfectly fine, and Chris Ziegler's new Core i7 machine doesn't have any problems either, so these obviously aren't universal issues, but if you're about to stick one of these under the tree for someone it might be wise to do some surreptitious testing first.
Wouldn't surprise me if it was happening during shipping, the box my MBP came in had a big hole in it. (luckily it was double boxed) Maybe they have a problem with their packaging design.
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