i received my brand new studio laptop and stupid me droped it in the first 20 min of taking it out of the box and now the left side plastic is stickin out and its damaged, but its working fine.
question is can i return it and get it replaced? since its been like 1 day i got it.
Well I screwed up.
I ordered a new studio 17, good specs and all for my girlfriend- but its way too big and heavy for her...and she absolutely hates the extra five finger key set...
So there is nothing physically wrong with the unit, but I would like to return it, without paying the restocking fee.
I was wondering as it's not super clear on the Dell site: Can you return a product if your within your 21 days and not be charged a restocking fee? Will Dell send you a shipping label to return the product or do you pay?
With HP if you were in your 21 days they would issue you a full refund and all you had to do was ship the laptop back and they sent you a label.
I'm referring to Notebooks on here.
How much longer is this going to take? I have seen the average is 2 to 3 days but mine has been in over 5 days now. The last time I ordered a notebook from Dell they showed in production for a week after I recieved it. I'm afraid I'm going to come home and it is going to sit on my porch all day.
View 9 Replies View RelatedDell is sending me a replacement laptop and when I check the order details, it was placed on the 19th, it says In Production. When i call to check the status, it says my order is currently being processed. Normally replacement laptops are refurbs they just pull from teh outlet store. The delivery date is also "currently not available"
View 10 Replies View Relatedi am wondering about two deals going on now:
studio 15, intel core i7-720QM processor, 4GB RAM, 320GB 7200 HD bunch of stuff for $999:
http://configure.us.dell.com/dellsto...en&s=dhs&cs=19
or Studio 16XPS for $1149
http://www.dell.com/content/topics/s...=19&l=en&s=dh
I ordered a Latitude XT2(in sig) on May 10. As far as I know, there weren't any significant delays with this system (save the 1 day for the processor
View 4 Replies View RelatedI really need to know if i can get them to give me a break from being just a week after the 30 days warranty, should i tell them about the B.B.B.?
Would that matter, cuz i have many heat issues with my sxps16?
I don't think that's fair to get a new one and take the chance of getting their refurb parts
Alright, its been about 7 days for me now , and i am enjoying it. It felt 10
Here are a few things that i found answers too using my system, mostly you wont find anywhere properly ...
1. HDMI is 1.3 and i got a HDMI 1.3 cable 15ft for about 5$ and it can transfer HD AUDIO too over the cable. So its both sound and video over the same cable and it works flawlessly.
2. I have 1080p screen so my signal is 1080p , but my TV is most likely 720p (VIZIO 32 inch 2 years old - bought from costco) and i am able to see very well , it automatically converts from 1080p to 720p and it looks perfect on TV and i can hear the TV audio is stere
I'm going to be sending back my sxps 1645 to dell. It seems like this whole model is buggy and I don't feel like paying good money to be their beta tester. So I'm wondering what the best way to wipe my solid state drive is.
What is the best way to ensure private data is completely gone on an SSD before it goes back?
Well I almost feel "heartbroken" over this whole affair. I finally got the machine yesterday and have had 2 days of pure customer service horror.
The overall look of the laptop, the promised features, the feel of it - all FANTASTIC. I fell in love with the machine the moment it arrived. Then.. I tried to connect my WiFi.
The WiFi was completely defective. Unable to connect to any wireless network. After hours and hours with technical support, an in home tech, and more customer service headache .....
I got my m1330 used with 1 light of battery health lit. I've been using it fairly for a month. One time I noticed I got only about 1 hour on battery power.
I don't know... i'm having serious problems with this notebook. It was very slow because got really hot until I upgraded it to A15 where it somehow works... What should be done for me to request a replacement?....
I seem to be the only one here with constant probs with my 6400 so after speaking to DELL today, im returning my laptop for a new one.
What I want to know is should I swap out my nVidia GPU for the Intel? I think thats whats causing my therma/fan issues and maybe overheating the system as well (being that I use two external monitors with a dock).
what does it mean by returning with credit? does it mean that i cannot get the full amount i paid, but instead i can buy other dell computer with the credit?
View 5 Replies View RelatedI just got my Dell Studio XPS 16 2 weeks ago. The optical drive of it is DVD drive, but I would like to change it to Blue ray drive. I made a call to Dell and asked if I could change the DVD drive to Blue Ray drive,
however, I was told that for the dell studio xps 16, once the DVD drive has been a part of the laptop, it cannot be changed as it is a slot loading drive .....
I bought a Dell Mini 9 from the outlet and its already shipped. I'm having second thoughts though because of the $245 deal through Sam's club for a brand new one when I payed $230 for a used one.
I'm also not sure if I even need a netbook since I have a XPS M1530 and want to hold off until the 09 Fall Semester to get a netbook (if I decide I want one).
So my question is this: Would I be charged a 15% restocking fee if I refuse delivery? Would I be charged a 15% restocking fee for returning through Dell? Does it depend on whether I open the box or not? Would I have to pay for shipping?/not be refunded shipping/taxes?
what some of you that have returned this model had to pay for restocking? i am planning on returning mine very soon and need to know what price im looking at as far as that goes.. oh and i purchased mine online straight from dell.
View 10 Replies View RelatedI purchased the XPS 1330 January 2008, and it has been giving me problems forever. I got my motherboard replaced 4 times, 4 new heatsinks, a new CPU, a new Monitor. Additionally, the service I have received was very poor.
Is there a department I could call to try and return this? Also, now finally, they agreed to do a swap, and to top it off, they are sending me the wrong keyboard layout. I purchased the laptop in Canada (US Keyboard layout) and I am currently in the UK. I have 3 years international warranty. When I filed the swap with the first technician, I asked specifically for a US keyboard; however, upon calling today, I was told, I would be given a UK Keyboard instead.
So, anyone know what I can do? Or better yet, anyone want to take this laptop off my hands (you will obviously get the swap).
Long story short, i got a replacement refurbished SXPS 1645 system for a E1505 (problems with the E1505 started 12/09/09, after replacing tons of parts problems persisted as of 03/15/10 they approved a dispatch for replacement system), shipped 03/26/10, received 03/29/10(?) 111 days later I had a working computer again, needless to say i am very happy with the replacement! (Maybe i spoke too soon now 05/05)
(attached are a few comparison shots to a Gateway LT-2005u 10" netbook...my cheap temporary computer I bought in Dec. to use until Dell got everything fixed)
After starting to read the forums here I am concerned about the longevity of the computer, don't get me wrong, i love the computer...its an awesome replacement But i've already started to notice some issues/problems with the refurb I got...Ok the title is answered, i bought Dell's expensive warranty extension 2 years/$500....
Are you returning your XPS 1645?
1. Yes, I am returning it or already returned it.
2. Yes, unless the throttling problem is fixed.
3. I will keep it and use Throttlestop until DELL fixes the problem.
4. I love it, I will keep it either way.
I bought a M2400 some days ago. I like it for most of the features: eSata, nice docking station, nice LED screen, backlite keyboard, etc.
But I can't live with the noisy fan that is on way too often when the laptop is docked.
I mean, I'm not using some CPU intentive programs here, I'm browsing the web and listening to music and the fan turns on!
Quote:
Originally Posted by hammerdown
My one week old z540 just did a freaky thing... One of the LED backlights (near center of screen) went on the blink a few times then came back on. It looked like a dark vertical stripe coming up from the bottom. I run at only 33% brightness in advanced power management, and I'm plugged into AC power.
I guess I've got a year (minus a week) to send in for repair if it continues to go blinky, and I'll be checking with my seller on their return policy. Overall I'm happy with my Z, but this combined with the battery drain issue (I loose 10% overnight) is making me regret buying VAIO.
The problem got waaay worse today, less than two weeks of use Now the whole screen goes completely black except 4 or 5 of the backlights and others that flicker randomly (see picture below). I can temporarily get it back to normal if I reboot or even close the lid. But if I change the brightness to anything but 100%, then whole screen goes dark.
I bought an Extenza 4420 a few weeks ago, and the screen cracked after only a week. I did not drop it or step on it or abuse it. Acer told me a replacement screen would cost $450 plus shipping costs. This doesn't seem right. The customer service at the store where I bought it, and also when I called Acer's customer service line offered no help at all.
My question is if there is anything I can do about it other than replacing the screen at my cost?
I bought an HDX16t on Saturday and got the default DVD drive w/out blu-ray support because the blu-ray was $50 more and I don't think I'd use it that much. With that said, I'd definitely like to have a blu-ray drive if it was free. So this morning I looked and the upgrade is now free.
It's probably unlikely, but would HP allow me to add the blu-ray drive to my order? Has anyone had success getting HP to do something like this? I placed the order on the 7th and it's estimated to be built by the 16th.
Can these be returned within the 14 day period if there is no engraving? Say there are stuck pixels or something.
View 10 Replies View RelatedHP is sending me a replacement pc, and i'm sending this current one back. They told me I dont need to include the battery or AC adapter, the just the main unit. So my question is, what if i open this sucker up and take more free goodies? I owe them a good screwjob.
View 9 Replies View Related[url]
go ahead, mac my day
a Macintosh girl in a Microsoft world
Word team blog
Q&A: is Visual Basic returning to Office:Mac?
My post about questions we got at Macworld 2010 raised some questions, one of which was this one:
The biggest question in my mind is: will Office 2011 support visual basic for excel?
Yes. We announced in 2008 that Visual Basic for Applications will return to the next version of Office (you can read the blog post about it here: saying hello (again) to Visual Basic). And it's still true: Office:Mac 2011 will support VBA....
Received dv3t CTO couple of days ago from HP. I am not even done clean installing on the notebook, and when I opened the HP total care advisor today, it was showing battery condition as poor. I ran the battery check tool, and it shows battery color as Red, battery health indicator as "Replace" and a message that says "The battery check has detected a failure. The battery may be covered by your HP warranty." I contacted HP chat and rep said they are sending me a new battery. I dont install HP total care advisor after clean install ever, so in a way I am glad this software detected the battery problem before I clean installed the system and wiped out this software, and I got battery replacement. Makes me wonder if this software should be installed after clean install. If I want to install it after clean, where do I download it from?
View 3 Replies View RelatedMy problem with Lenovo G470 is this: every 10, 12 days it shutdowns and can't use it for a time. I'm doing anything (listening to music, writting a text, etc) or sometimes I'm afk and just doing nothing and it happens anyway. And then, for a time it's impossible to start windows. I turn on the laptop and the Lenovo logo appears, but then just shuts down.
Maybe 4-5 hours later it starts to work ok again. Im not sure aboout this because when this happen i usually leave it there and come back the next day.
Also, this happens on battery or plugged in. Is the same. Another weird thing that occurs sometimes is that when I'm using it on battery and I turn it off, the laptop shutdown, but the on/off button light doesn't turns off. I need to plug it in to solve this. I don't know if could be related, but I replaced the W7 home basic with the ultimate version. While I had it with home basic this didn't happened, but it was a short time (2 days) so I couldn't determine if this is related. Anyway I have the recovery CDs if a probable solution would be that.
I've read here about solutions like flashing the bios. I didn't do it but I could try it if you think it could work. I don't know if there are new updates. The truth is I'm a total newbie on flashing the bios.I can't turn on the laptop with the on/off button. But if I press space and escape it turns on again, and fails again of course.
So I confirmed that my graphics card is dying/burning out. I called HP Support and they told me to send it back in. My screen starts pixelating when i play games and occasionally my graphics driver fails and I get a blue screen signaling that my graphics card is definitely dying.
My question is: Can I ask HP for any upgrades or improvements since this apparently a manufacturing defect and it is not my fault? Can I be compensated for the 2 weeks + that it will take for my computer to be fixed?