Dell :: 25 Days Warranty On Refurbrished Replacement SXPS 1645 What To Do?
Apr 11, 2010
Long story short, i got a replacement refurbished SXPS 1645 system for a E1505 (problems with the E1505 started 12/09/09, after replacing tons of parts problems persisted as of 03/15/10 they approved a dispatch for replacement system), shipped 03/26/10, received 03/29/10(?) 111 days later I had a working computer again, needless to say i am very happy with the replacement! (Maybe i spoke too soon now 05/05)
(attached are a few comparison shots to a Gateway LT-2005u 10" netbook...my cheap temporary computer I bought in Dec. to use until Dell got everything fixed)
After starting to read the forums here I am concerned about the longevity of the computer, don't get me wrong, i love the computer...its an awesome replacement But i've already started to notice some issues/problems with the refurb I got...Ok the title is answered, i bought Dell's expensive warranty extension 2 years/$500....
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Mar 12, 2009
I really need to know if i can get them to give me a break from being just a week after the 30 days warranty, should i tell them about the B.B.B.?
Would that matter, cuz i have many heat issues with my sxps16?
I don't think that's fair to get a new one and take the chance of getting their refurb parts
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Dec 30, 2009
This is interesting... a friend of mine just tried to order the SXPS with the i7-820 processor and got denied by Dell. Apparently, the 1645 has been fully discontinued, and Dell will no longer be placing the i7-820 processor in any SXPS form factor. They quoted that due to hardware and power issues as the reason behind discontinuing the 1645 (and replacing it with the 1647) and killing i7-820 support. The sales rep said the only offering will be the Studio series for the i7-820.
As a 1645 owner with the i7-820, this is kinda scary that this laptop has been discontinued this quickly as well as the offering of the 820 series chip. We ended up calling a second time, and another sales rep confirmed the same story.
Anyone get similar information from Dell on this? I'm also wondering if this is a "Dell Canada" thing...
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Apr 13, 2010
I read lots of people getting replacements for their 2-4 yr old laptops with Dell warranty. I've been using my e1505 since June 2007 and just ordered 1558 last weekend, but with only 1-yr basic warranty.
Which warranties are those people using? Premium or Advanced? Which is comparable to "Complete Care"? Also, would it be cheaper to buy more expensive warranty at the checkout or buy extension once I receive the system?
Warranties cost only a few hundred dollars and people just seem to be getting amazing replacement laptops, like e1505 to SXPS 16.
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Feb 23, 2009
I have read a lot of posts which refer to faulty laptop replacement within the first 21 days of ownership. I am in the UK and recall that when I bought a Dell 20" monitor a few years back there was a limitation of 30 days for replacement with a new item.
Following that period, any replacement would be a re-furbished unit. During the 30 day period Dell sent me 3 replacement monitors before I got one with acceptable backlight bleed. They kept sending them without picking up the previous ones. Eventually they arranged a time to collect all the less than perfect monitors.
Can someone post a link to this policy of replacement with new for the first 21 or 30 days only? I have read the Customer Master Service Agreement, the Basic Hardware Support and the XPS NBD Warranty, but I can still find no reference to this policy.
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Mar 30, 2010
Well my E1505 was a great laptop, but after 3.75 years it started having problems, dell tried to replace parts multiple times, but some of the parts were bad out of the box,
in the end it was like 3.5 months, 5 or 6 in home service calls, couple of dozen phone calls and the laptop was still not quite right. So after getting off the phone with them the last time, they had asked about sending the laptop into their repair depot or if they couldn't repair it the possibility of a replacement system
However, yesterday in the mail i got a refurbished:
Dell XPS Studio 16 - i7/8GB ram/Radeon 4670-1GB/320GB hd/DVDRW/WiFi-N/9-cell/LED LCD 1600x900/WIN7 Ultimate/+ all the other XPS goodies, blacklight keyboard, HDMI, 10/100/1000 ethernet, e-SATA port, 2.0MP webcam .....
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Feb 11, 2010
I have just been notified that I will be receiving the following as a replacement for my E1705. Does anyone see any problems/ is this a good deal? ...
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Jan 28, 2010
Hi at the moment i have a dell sxps 1645 and i wold like to know about the bios because im on the A01 bios at the moment and im not experiencing any crashes or anything else apart from the throttling ;( is it worth upgrading to the A03 or A05?
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Jan 4, 2010
SONY F11 $1999 - 7% discount for being a student = Total $1859. (without TAX)
Genuine Windows® 7 Professional 64-bit
Intel® Core™ i7-820QM processor (1.73GHz)
16.4" VAIO Premium Display (1920x1080) NVIDIA® ...
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Dec 17, 2009
This is a problem with the P55 chipset and connecting the iPhone in Win7 64-bit versions. Did anyone get this to work on their SXPS 1645 as of yet? Or are we all waiting for a BIOS update from Dell for this? I've tried tons of different things, and for the life of me can't get it to work.
I'd like to get my iPhone working.
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Nov 5, 2009
Is having an i7-920XM (55 W TDP) in an SXPS 1645 a good idea? I understand that the TDP of the 720QM and 820QM are both 45 W, but do you people think the extra 10 W required to cool it will pose some risk to the other components?
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Mar 6, 2010
One of the rubber grips on the palm rest of my Studio XPS 13 has fallen off, so Dell is sending a service technician to replace the entire palm rest assembly.
Does the warranty cover both replacement and service charges? Am I expected to pay anything?
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Oct 18, 2009
If the case is (insignificantly) dented, do they refuse warranty?
Does opening the laptop and changing thermal paste void the warranty? Can they see if I have opened the case or not?
If so, where can I get _genuine_ screws for my XPS M1530 laptop? I'm thinking about the screws which holds down the CPU/GPU/Motherboard plate (2 different types), and the ones that holds down the CPU cooler. Ebay is OK, but it must have international shipping.
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May 11, 2010
Like if your laptop is replaced through complete care you know an order number shows up for a while in your account can you just take that and submit it to squaretrade to get a warranty from them?
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Dec 2, 2009
How do I tell if mine is 130 W or 90 W? I have 2 adapters: the 1st came with my older 1640 and says 90 W on the front, while the newer one that came with my 1645 does not say anything related to W. The part # is WK890 and everything else is about Amps, Voltages, Made in China, etc.
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May 25, 2010
I ordered my Studio XPS 1645 on May 17, and it is dated to June 3rd for arrival.
Does Dell usually take that long or it's over-estimation on their part?
Has anyone else received it during their system during this time?
BTW I live in Toronto, Canada and, as of today, May 25, the status says "In Production"
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Nov 16, 2009
I'm wondering about certain aspects of the notebook. I know, this laptop wasn't designed for gaming. It's more of a multimedia notebook, which is why bought it.
Though, I'm also trying to get some games for PC. Youtube videos show this laptop runs very good latest games, like Street Fighter IV, Resident Evil 5, Call of Duty: WaW-MW-MW2, Far Cry 2, Unreal Tournament III, etc.
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Mar 14, 2010
ftp://ftp.dell.com/bios/1647_A05.exe
ftp://ftp.dell.com/bios/1645_A08.exe
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Feb 14, 2010
So ever since the technician came out and upgraded my processor from the i7 720 to the 820, the fan has been coming on louder and more frequently than when i first got the laptop. Any ideas as to why? Is this something that can be easily fixed?
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May 3, 2010
My warranty on my SXPS m1340 expires soon. I started a system exchange two weeks ago and I'm getting a replacement system. This will be my second replacement, I've had various problems with my system. I don't want this system exchange to arrive without a warranty. I recently chatted with dell for a warranty extension and for a 1 year extension it cost $421.75. I said that's a little high and the agent called me and offered me $320.20 with a $75.00 gift card urging me to take the offer as it is "Limited". I told the agent to call back later. Should I take the 1 year warranty for $320.20 with the gift card or still try and play hardball with Dell. I definitely need to buy a warranty extension, I cant even count how many issues I've had with my system.
*Do these quotes include taxes?
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Feb 18, 2010
It's been over a month since I purchased my unit from Dell Malaysia and just yesterday I faced this very unusual problem with my keyboard. Keys 6 7 y u h j n m were not functioning. Did any of you experienced the same problem?
I am currently here in Jeddah, Saudi Arabia and in case any of you knows how I can manage to avail Dell's warranty service from he I would love to hear from you.
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Feb 25, 2010
Please note that my GPU Throttles down when it hits 84C. This cycle will continue up and down as the system system downclocks the GPU.
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May 21, 2010
So I when I first got this laptop a few weeks ago I instantly installed lucid lynx.
So I am dual booting between W7 and lucid. The odd thing I see is that the grub menu seems to take a random amount of time to come up.
Sometimes it takes a few second to get to the OS list - other times it takes more than 10 seconds. Also - sometimes the OS list will come up - but the keyboard will to be recognized for another few seconds (like 5 or more seconds)...
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Jan 19, 2010
My SXPS 1645 came with Windows 7 Home Premium, but I wiped the drive and installed Windows 7 Ultimate off of MSDN. What I'd like to do is use the Home Premium installation for my parents' admittedly ancient Dell Dimension 2400.
That system needs to be rescued from the gates of hell anyway, so rather than reinstall Windows XP, I figured it'd be worth seeing how well 7 will run ...
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Dec 31, 2009
Is the sound quality better on the Dell Studio XPS 1645 than the Alienware 15x?
I am researching the Alienware 15x, with the possibility of returning the 1645 and getting the Alienware.
It seems there are clear tradeoffs. I am not really into gaming, but would prefer a laptop that has complete use of the i7 performance.
It appears that the Alienware does not have the same performance restrictions as the Alienware; however, it looks like many Alienware owners are dissatisfied with the internal laptop sound and the track pad.
I am not looking to hook external keyboards, or an external mouse, or an external speaker system up to the laptop.
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May 20, 2010
I have just ordered 720QM SXPS 1645 and waiting for it to get out of the 'In Production' time...
So, I was just curious about its performance...
Can anyone who has a Studio XPS 1645 (preferably i7) post their start-up / shutdown time?
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Dec 14, 2009
Get it at http://files.fredfx.com/Dell%20Studio%20XPS%201645/
Anyone know where I can get this? It's not on the Dell support site, and for some reason I can't continue past Dell SmartSource after a certain step.
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Dec 31, 2009
Seeing as the prices have come within about $300 of eachother for these machines, I was wondering if there is a major advantage going with Alienware over Dell on the laptops with the i7 CPUs?
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Jan 2, 2010
Has anyone tried this or even thought to try this? I want to know if besides differing capacities if there are different speeds/classes of the device that are faster than others. Is NAND flash super fast, or just USB drive fast? There's that extra internal WWAN slot that I wouldn't mind filling up with this stuff once I find out the details.
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Nov 18, 2009
For you people who are wondering: SXPS 1640 on left, 1645 on right.
http://files.fredfx.com/Dell%20Studi...Difference.jpg
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