Like if your laptop is replaced through complete care you know an order number shows up for a while in your account can you just take that and submit it to squaretrade to get a warranty from them?
View 4 RepliesI read lots of people getting replacements for their 2-4 yr old laptops with Dell warranty. I've been using my e1505 since June 2007 and just ordered 1558 last weekend, but with only 1-yr basic warranty.
Which warranties are those people using? Premium or Advanced? Which is comparable to "Complete Care"? Also, would it be cheaper to buy more expensive warranty at the checkout or buy extension once I receive the system?
Warranties cost only a few hundred dollars and people just seem to be getting amazing replacement laptops, like e1505 to SXPS 16.
I have read a lot of posts which refer to faulty laptop replacement within the first 21 days of ownership. I am in the UK and recall that when I bought a Dell 20" monitor a few years back there was a limitation of 30 days for replacement with a new item.
Following that period, any replacement would be a re-furbished unit. During the 30 day period Dell sent me 3 replacement monitors before I got one with acceptable backlight bleed. They kept sending them without picking up the previous ones. Eventually they arranged a time to collect all the less than perfect monitors.
Can someone post a link to this policy of replacement with new for the first 21 or 30 days only? I have read the Customer Master Service Agreement, the Basic Hardware Support and the XPS NBD Warranty, but I can still find no reference to this policy.
Well my E1505 was a great laptop, but after 3.75 years it started having problems, dell tried to replace parts multiple times, but some of the parts were bad out of the box,
in the end it was like 3.5 months, 5 or 6 in home service calls, couple of dozen phone calls and the laptop was still not quite right. So after getting off the phone with them the last time, they had asked about sending the laptop into their repair depot or if they couldn't repair it the possibility of a replacement system
However, yesterday in the mail i got a refurbished:
Dell XPS Studio 16 - i7/8GB ram/Radeon 4670-1GB/320GB hd/DVDRW/WiFi-N/9-cell/LED LCD 1600x900/WIN7 Ultimate/+ all the other XPS goodies, blacklight keyboard, HDMI, 10/100/1000 ethernet, e-SATA port, 2.0MP webcam .....
I have just been notified that I will be receiving the following as a replacement for my E1705. Does anyone see any problems/ is this a good deal? ...
View 4 Replies View RelatedOne of the rubber grips on the palm rest of my Studio XPS 13 has fallen off, so Dell is sending a service technician to replace the entire palm rest assembly.
Does the warranty cover both replacement and service charges? Am I expected to pay anything?
If the case is (insignificantly) dented, do they refuse warranty?
Does opening the laptop and changing thermal paste void the warranty? Can they see if I have opened the case or not?
If so, where can I get _genuine_ screws for my XPS M1530 laptop? I'm thinking about the screws which holds down the CPU/GPU/Motherboard plate (2 different types), and the ones that holds down the CPU cooler. Ebay is OK, but it must have international shipping.
Long story short, i got a replacement refurbished SXPS 1645 system for a E1505 (problems with the E1505 started 12/09/09, after replacing tons of parts problems persisted as of 03/15/10 they approved a dispatch for replacement system), shipped 03/26/10, received 03/29/10(?) 111 days later I had a working computer again, needless to say i am very happy with the replacement! (Maybe i spoke too soon now 05/05)
(attached are a few comparison shots to a Gateway LT-2005u 10" netbook...my cheap temporary computer I bought in Dec. to use until Dell got everything fixed)
After starting to read the forums here I am concerned about the longevity of the computer, don't get me wrong, i love the computer...its an awesome replacement But i've already started to notice some issues/problems with the refurb I got...Ok the title is answered, i bought Dell's expensive warranty extension 2 years/$500....
Does anyone know off hand if opening up my laptop would affect my warranty? I am taking a ComTIA A+ course, and I wanted to open the case to my Dell Laptop in class, but my instructor wasn't sure if I should because he said the warranty may not be any good if I open it.
View 5 Replies View RelatedI have a business laptop (Precision M4400), how do I know if my warranty is transferable or not? If it is, what is the process of transferring the ownership to someone else?
View 9 Replies View RelatedI just chatted with tech support regarding a flicker issue with my dell 1555. He said that he will replace the laptop, though i was asking for an LCD replacement.
Anyways to make it short, the biggest problem is that i am relocating and moving to another city in USA next saturday morning. So i was asking if it can be done later, for which he said dont worry it takes 3-5 days for the replacement to arrive so you are safe.
I am just wondering, how does replacement of system work ?
1. Do they send a box will all the software too again !!! I mean vista disk etc ? or do they just send the system.
2. How will they have by custom configuration at hand ? wouldnt it have to go to china again and yes that will make it further delayed ..
I was interested in purchasing a new battery for my Dell XPS M1530, and I'm interested in the 7200mAh/80Whr 9 CELL! Replacement Laptop Battery For Dell XPS M1530 RU006 TK330-SKU:LE3.
I was wondering if the original battery charger provided with my laptop will be compatible with this battery for charging it?
so I have my Dell Studio 1535 laptop since September.. Since then, it has had 3 motherboards for the sound breaking, 3 touch pads for the eject button issue which still occurs, and 3 laptop lids for broken hinges due to the cheap silver plastic used on these covers..
Anyway, on my 5 Dell service call now, and they tell me they will not replace the lid with any different cover, full stop. They will not fix the laptop with any alternative parts, so I'm stuck with silver plastic lids as long as I have this, even though two of the times I was told they were quality tested and garuntee'd not to break, which they have..
So what do I do? The manager extended the warranty for me but ONLY for the hinges issue.. Nevermind the eject button or sound .....
I just tried to upgrade my current processor in a Dell Inspiron 1520 from an Intel C2D T5250 to an Intel C2D T8300.After replacing the old CPU with the new I put my laptop back together and then press the power button. The three lights by the power button light up and the caps lock button in the middle of the three lights starts to flash then after a minute or two the computer shuts off. I thought it may have been that the CPU was DOA so I popped the old one back in there and got the same thing. I have the most up to date BOIS from Dell A09 as well
View 10 Replies View RelatedI'm seeking feedback on a lightweight replacement for an Inspiron 1300 I once had. Something if I needed to use I could use while propped up in bed, nothing heavier than my old Inspiron 1300 which I don't know exactly how heavy it was but I need to replace it with another laptop, possible one lighter than my Inspiron 1300 which I would be using most of the time for web surfing and email. I know the lighter the laptops are the more expensive they are.
View 9 Replies View RelatedI ordered my Dell E6400 on June 26 and got it July 6. The hard drive was gettig louder and louder day by day,
when i opened windows it sometimes would say "Preparing Desktop" and downgrade my windows to windows 98 or something.
And It wouldn't produce audios from my dvds.
after a little cooperation from the tech i had enough.
i had a HP Pavillion dv6904ca and had sent it in for repair 4 times cause of graphics failures all of which failed to fix the problem. recently i was given a case manager, and low and behold they say they would replace the laptop for me. They decide to give me and HP HDX 16-1140us as a replacement and they tell me i need to send the laptop in first and then once recieved they would send the new laptop. so far its been about a week and a half and still no new laptop. so my question is if anyone here had to go through hp case manager to replace laptop, how long did it take to receive the new one? I know it sounds like a dumb question but i need my laptop for school and cant go very long without it.
View 9 Replies View RelatedI dropped my laptop and while the computer hardware all still works, the LCD is broken. However, I do not know how to get the broken one out, let alone a new one in. Does anyone know how to replace the screen on the dv4-1430us?
View 8 Replies View RelatedI just recently placed an order for a Studio 1737 (replacing an Inspiron E1705). It comes with a 1 year warranty.
I'm debating whether it's worth spending $200+ to upgrade to a Dell 3 year warranty or should I get a 3 year Square Trade Warranty for less than $150 (I can get one for around $120 after a coupon)?
After replacing the fan, I have a power up issue with the laptop. Basically, the laptop will only power on with the power cable disconnected at the motherboard. It was by mistake that after the fan was replaced and everything was put back together, that I noticed that the battery was not charging.
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I then reopened the machine and reconnected the power cable to the motherboard and nothing - no power.
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When plugging in the power source with the battery in place, the LED adjacent to the power socket lights up WHITE then stays ORANGE and will not power up. No other lights, no fan noise, nothing.
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If I remove the battery, the LED adjacent to the power socket lights up WHITE and stays white however will not power up either. Same agin, no other LEDs, not fan noise, nothing.
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I have now opened the machine back up and disconnected the power from the motherboard. Put it all back together and the laptop powers up as normal with the battery and it works fine. (Well until the battery runs out anyway).
i broke my lcd screen a few days ago and i got a replacement from ebay. i installed it but i can see the image on my screen but it is verrry dim. there's no back light. so i put the old screen and turned it on and the back light is very bright but the lcd is cracked and messed up. i don't understand how could that be that the new screen is dim and the old one still is bright but messed up.
the model of the laptop is hp dv6605us
I have a Dell XPS1330 and have a problem with it and I dont know if my laptop is still under warranty.
I searched on Dell's website with my service tag and the only thing I found was that I have a "Rapid Response Depot"? What does it mean? Does it mean that I can send my laptop to Dell to be repaired?
my question is, what's the best value with these warranties? I know I should probably be protected, but should I assume that after 1 year I'd be in the clear anyway? Also, I think the 1645 doesn't come with 2 year warranties (for some reason) so those would be out of the question.
View 10 Replies View RelatedThe reseller transferred the warranty and this was evident by tech support provided in the first few months of ownership. I recently contacted Dell due to my Nvidia Geforce 8800M graphics card not being disabled by Windows. I assume I have a physical problem with my card..
Dell now says I do not have a warranty, that it was never transferred. I pointed out the early tech support and the fact that I know for a fact the warranty was transferred by the reseller. Dell tells me to recontact the reseller and again have the warranty transferred. The reseller is out of business..
Am I up a creek without a paddle or is Dell sandbagging due to the onslaught of video problems with XPS M1730's..
To keep is short I was trying to extend the warrant for my xps m1530.The online systems doesn’t seem to be working after hitting purchase options the page just keeps reloading with Firefox or IE so it’s off to the phone.
My first call I get a quote of $169 for a 1 year or $255 plus a $50 rebate for 2 years. Can you imagine I get disconnected? I call back now I get a quote of $179 for a one year and $254 with no rebate available for 2 years. I ask to speak to a supervisor and of course get disconnect again.
Now I try the chat system here is what I got from them.
05/27/2010 02:33:26PMAgent (E&A_RR_Rep_Rick): "for one year, it would be $279, and for two years it's $418.69"
05/27/2010 02:33:48PMAgent (E&A_RR_Rep_Rick): "i could offer a $75 giftcard on either one, but that's the only price i have"
While I’m chatting a supervisor calls me and we agree on a deal for $254 for 2 years. I didn’t have a credit card with me so said she would call me at 1pm to make the purchase. She calls gets all the information goes off to process it. Comes back no saying it would be $279 for 1 and $418 for 2 with no gift card available.
I asked to speak to her supervisor and of course disconnected again if you can imagine that. Well thanks for letting me vent.Dell has just lost a long time customer.
Going to purchase an E6500 and am wondering which OS to go with. This laptop will need to play well with the other machines on our home intranet in terms of file/printer sharing and such. Two of these machines have vista home and two with xp home.
The options are:
vista home basic - included in price
vista business - +$50
1. What are main differences between vista home and vista business?
2. Are both the vista home and vista business 64 bit? If not, how important is the whole 32 bit, 64 bit deal?
In addition, some clarification on the warranty options would be appreciated. I did read the description but am still a little confused.
The options are:
3 year limited + 3 year mail in - included in price
So this means 3 year warranty total, possibly no understandable English speaking phone support, and you must mail in the machine for repair .....
I'm about to purchase an M4400 as a mobile editing station but I've only got one reservation. Basically, I can buy one with a dell 3 year warranty or I can buy a better speced one for 20% less that doesn't have a warranty as it's from a liquidation of assets sale.
Now, I'm pretty handy with computers/laptop and in the past I've taken apart laptops to replace CPU's, motherboards, hard drives, etc. so I'm fairly comfortable with fixing things when they go wrong. But my question is whether I should expect things to go wrong. I'm especially concerned about the screen and the occurrence of dead pixels. Is this commonplace and how many dead pixels does it take for dell to accept a returns anyway?
At home I have a Dell 2407WFP-HC and I've never had any problems with it. I built my desktop computer myself and I'm not concerned with parts of it going wrong as it's easy to find replacement parts, but the same can't be said for laptops, and there is a significant cost differential!
So, is it worth paying a 25% premium to have the dell warranty? I'm a frugal man, and a penny saved is always a good thing in my book, but not at the expense of having to shell out in 6 months when something goes wrong .....
I have a 4 year warranty on my 1730, I was considering getting a x9000 processor and installing it myself. Would this void my warranty at all?
View 4 Replies View RelatedI have a Dell Inspiron e1705 with the following specs:
Dual Core 1.86
2GB RAM
120GB HD
WUXGA
ATI x1400
The warranty is getting ready to end in a few days so I called Dell to see how much it would be to extend it. They gave me a quote of $169 for one year or $255 for two years (complete care would be additional).
Well, let me start off by saying that I received by M1530 at the beginning of this year as an exchange for a Vostro 1500 I had a bunch of little issues with.
To be honest, there was nothing truly wrong with the Vostro 1500, but I'm a sly-talking-Computer-Science-major that was sick of dell support giving me the run-around dozens of times, so I bullied them and got a $1400 system to replace my original $800 purchase
Now the dreaded heat issues related to the 8600m gt are starting to rear their ugly heads. Dell covers this issue a year past the regular warranty, so I have until February or something for the card to die or warrant a replacement.
So my issue is that I originally did not want to deal with dell support so I went ahead and put some AS-5 on the GPU and CPU. Previously I was experiences system shut down during heavy gaming.
The AS-5 only lowered the temperature a couple of degrees average (celsius) and it's been over 200 hours for the curing ......