HP/Compaq :: HP Laptop Replacement Through Case Manager
May 1, 2009
i had a HP Pavillion dv6904ca and had sent it in for repair 4 times cause of graphics failures all of which failed to fix the problem. recently i was given a case manager, and low and behold they say they would replace the laptop for me. They decide to give me and HP HDX 16-1140us as a replacement and they tell me i need to send the laptop in first and then once recieved they would send the new laptop. so far its been about a week and a half and still no new laptop. so my question is if anyone here had to go through hp case manager to replace laptop, how long did it take to receive the new one? I know it sounds like a dumb question but i need my laptop for school and cant go very long without it.
My case manager messed up the order on my SECOND 'replacement' notebook. She promised me upgrades across the board and messed up the order again, and forgot the screen res., fingerprint reader, extra battery, etc. So, now HP calls me and tells me that she was promoted and gave me a new case manager, Elric, who tells me there is nothing he can do and I can take it or leave it. Apparently he is one of 3 "executive" case managers and he says he is the top of the food chain.
Is there anyone else I can call to rectify this situation? Does anyone have a corporate # or something?
This has been a 6 week ordeal for me. Originally, I ordered a POS spec'd dv5t, but it came with a blown out speaker. So after hours with customer service, they gave me a case manager, Angelia, who promised me the world with upgrades and free accessories. Well, the replacement notebook she sent contained none of these upgrades. So i called her back and she said she would order a new replacement, but at that point they stopped customizing dv5t's, so she said she would order a dv7t for me. Well, she FINALLY got around to it, like 3 weeks later after having to call her constantly. We discussed the specs and I even sent her a screenshot of what I wanted so she wouldnt mess it up again. So what happens? She orders it with WXGA+ instead of WSXGA, no extra battery, no fingerprint reader, no hard drive upgrade, no tv tuner.. but she throws in a blu ray drive which i didnt even want! wow, seems like she wasnt even paying attention AGAIN. But now I cant even speak with her, as I'm sure she would some rectify this for me, as she was very cool. But this Elric guy is a complete bag.
i got my new dv5 last night and ive got a problem. The first time it happened was when i tried to make one of those back up DVD's, i open the disc recovery manager, and the computer suddenly logs off, and im reverted back to the welcome screen where i need to click my name to log back in. Every program that was running simply dissapears. I was like 'crap... i guess i cant make any back up discs'. But then it happened again when i tried to install WinRAR, it was corrupted becuase i copied the files from another computer and after i press ok in the error box it does the same thing.. 3 times i had to re-download a file i was downloading at that time. I guess it only happens when theres an error. I immediatly uninstalled norton and most of the bloatware so it cant be due to that. So now im paranoid about opening any file hoping that it wouldnt log off like that suddenly and lose my work.
I dropped my laptop and while the computer hardware all still works, the LCD is broken. However, I do not know how to get the broken one out, let alone a new one in. Does anyone know how to replace the screen on the dv4-1430us?
I recently purchased an Acer Aspire 8730 with an 18.4" screen. Any idea where I can find a case for this monster? I have spend hours on the internet as well as visiting all of the local stores (Comp USA, Best Buy, Staples, Office Depot, etc) and can't find one big enough!
I'm a proud new owner of a MBP 13-inch. couple of matters.
(1) A good skin/sleeve/cover/case to protect it on the go. Ideally I'd like a very lightweight and elegant skin or shell that's on all the time to protect the exterior from wear and tear, without trapping too much heat.
(2) I need a sleek padded case to carry the unit and typical accessories (charger, adapters, mouse) and other small items.
(3) I'm looking for a convenient laptop stand for my desk to set the MBP alongside an external monitor.
i broke my lcd screen a few days ago and i got a replacement from ebay. i installed it but i can see the image on my screen but it is verrry dim. there's no back light. so i put the old screen and turned it on and the back light is very bright but the lcd is cracked and messed up. i don't understand how could that be that the new screen is dim and the old one still is bright but messed up.
I noticed that the front (closest to the keyboard) edge of the trackpad has come unsealed from the topcase in the center, so not only is there a bit of flex, but if I actually press down the front of the trackpad moves down independent of the case. The trackpad still works fine, but I worry this might become an issue later on. Is this a known issue? Should I contact customer support?
I just chatted with tech support regarding a flicker issue with my dell 1555. He said that he will replace the laptop, though i was asking for an LCD replacement.
Anyways to make it short, the biggest problem is that i am relocating and moving to another city in USA next saturday morning. So i was asking if it can be done later, for which he said dont worry it takes 3-5 days for the replacement to arrive so you are safe.
I am just wondering, how does replacement of system work ? 1. Do they send a box will all the software too again !!! I mean vista disk etc ? or do they just send the system. 2. How will they have by custom configuration at hand ? wouldnt it have to go to china again and yes that will make it further delayed ..
so I have my Dell Studio 1535 laptop since September.. Since then, it has had 3 motherboards for the sound breaking, 3 touch pads for the eject button issue which still occurs, and 3 laptop lids for broken hinges due to the cheap silver plastic used on these covers..
Anyway, on my 5 Dell service call now, and they tell me they will not replace the lid with any different cover, full stop. They will not fix the laptop with any alternative parts, so I'm stuck with silver plastic lids as long as I have this, even though two of the times I was told they were quality tested and garuntee'd not to break, which they have..
So what do I do? The manager extended the warranty for me but ONLY for the hinges issue.. Nevermind the eject button or sound .....
I just tried to upgrade my current processor in a Dell Inspiron 1520 from an Intel C2D T5250 to an Intel C2D T8300.After replacing the old CPU with the new I put my laptop back together and then press the power button. The three lights by the power button light up and the caps lock button in the middle of the three lights starts to flash then after a minute or two the computer shuts off. I thought it may have been that the CPU was DOA so I popped the old one back in there and got the same thing. I have the most up to date BOIS from Dell A09 as well
I'm seeking feedback on a lightweight replacement for an Inspiron 1300 I once had. Something if I needed to use I could use while propped up in bed, nothing heavier than my old Inspiron 1300 which I don't know exactly how heavy it was but I need to replace it with another laptop, possible one lighter than my Inspiron 1300 which I would be using most of the time for web surfing and email. I know the lighter the laptops are the more expensive they are.
I just bought a DV5se laptop and dv6t. Both have windows vista on it with the usual bloatware.(also as u know there is a system recovery partition which i wont touch)
I would like to install win7 rtm which is coming on monday.
Two reasons for doing this:
-Heard that 7 is faster than vista and -to get rid of the bloatware.
I will do a clean install i.e Format c and install win7.
The question is when I turn on the computer(and when the hp logo comes) it says press esc for startup options. if u press esc there are a number of options like system information and system recovery. If i format c will these options be still there? specially the system recovery option.
Secondly is there any disadvantage in formating the preinstalled vista and clean installing Windows 7 RTM as vista was preinstalled by HP itself(in terms of being optimized etc, is there such a thing?)...
what of an extensive issue on a dv2710us on Vista.
One of the crippling elements of this whole situation is this computers CD drive is not working. Windows was not recognizing a CD/DVD drive present, which is what I was trying to fix. So I accessed the recovery manager by pressing F11 on bootup to have Windows install all of the original files, but not format the C drive. Well it began formatting the C drive, and a progress bar showed up so I powered down the PC before it got past 0%. When I powered it back up, I get a "Bootmgr is missing" message and am unable to get past that.
After doing some research online, I accessed the recovery manager and opened Command, and did a Bootrec /fixboot, the operation completed and upon restarting, it booted straight to the recovery manager. I was no longer able to boot to the C drive. I did a little more research and opened up Command again, and used DISKPART to make the C drive active.
This time after rebooting the cmoputer, I am once again given the Bootmgr is missing message. Not only that, I am unable to press f11 to get to recovery manager anymore.
At this point, I mainly need to access the harddrive so I can backup some improtant files, and then do a full reformat of the C drive. I have a disc of Ubuntu I had the idea of loading up to access the C drive, however since the DVD drive is not recognizing discs I am unable to use it. I also downloaded a Vista recovery disc from here and placed it a USB stick drive. Upon booting up I can press f9 to select multi boot options. When the drive is inserted the options are Laptop harddrive, and USB diskette. The USB diskette option is not present when I have the stick drive removed. I select to boot from USB diskette and the computer proceeds with a black screen as if it may boot, but then returns to the initial boot up screen (where you can use F keys to access BIOS, etc.) and then got to Bootmgr is missing.
After replacing the fan, I have a power up issue with the laptop. Basically, the laptop will only power on with the power cable disconnected at the motherboard. It was by mistake that after the fan was replaced and everything was put back together, that I noticed that the battery was not charging.
I then reopened the machine and reconnected the power cable to the motherboard and nothing - no power.
When plugging in the power source with the battery in place, the LED adjacent to the power socket lights up WHITE then stays ORANGE and will not power up. No other lights, no fan noise, nothing.
If I remove the battery, the LED adjacent to the power socket lights up WHITE and stays white however will not power up either. Same agin, no other LEDs, not fan noise, nothing.
I have now opened the machine back up and disconnected the power from the motherboard. Put it all back together and the laptop powers up as normal with the battery and it works fine. (Well until the battery runs out anyway).