HP/Compaq :: Who's Higher Than A CASE MANAGER

My case manager messed up the order on my SECOND 'replacement' notebook. She promised me upgrades across the board and messed up the order again, and forgot the screen res., fingerprint reader, extra battery, etc. So, now HP calls me and tells me that she was promoted and gave me a new case manager, Elric, who tells me there is nothing he can do and I can take it or leave it. Apparently he is one of 3 "executive" case managers and he says he is the top of the food chain.

Is there anyone else I can call to rectify this situation? Does anyone have a corporate # or something?

This has been a 6 week ordeal for me. Originally, I ordered a POS spec'd dv5t, but it came with a blown out speaker. So after hours with customer service, they gave me a case manager, Angelia, who promised me the world with upgrades and free accessories. Well, the replacement notebook she sent contained none of these upgrades. So i called her back and she said she would order a new replacement, but at that point they stopped customizing dv5t's, so she said she would order a dv7t for me. Well, she FINALLY got around to it, like 3 weeks later after having to call her constantly. We discussed the specs and I even sent her a screenshot of what I wanted so she wouldnt mess it up again. So what happens? She orders it with WXGA+ instead of WSXGA, no extra battery, no fingerprint reader, no hard drive upgrade, no tv tuner.. but she throws in a blu ray drive which i didnt even want! wow, seems like she wasnt even paying attention AGAIN. But now I cant even speak with her, as I'm sure she would some rectify this for me, as she was very cool. But this Elric guy is a complete bag.