Dell :: Viable For Replacement Laptop?
Jul 15, 2009
so I have my Dell Studio 1535 laptop since September.. Since then, it has had 3 motherboards for the sound breaking, 3 touch pads for the eject button issue which still occurs, and 3 laptop lids for broken hinges due to the cheap silver plastic used on these covers..
Anyway, on my 5 Dell service call now, and they tell me they will not replace the lid with any different cover, full stop. They will not fix the laptop with any alternative parts, so I'm stuck with silver plastic lids as long as I have this, even though two of the times I was told they were quality tested and garuntee'd not to break, which they have..
So what do I do? The manager extended the warranty for me but ONLY for the hinges issue.. Nevermind the eject button or sound .....
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Sep 20, 2009
I just chatted with tech support regarding a flicker issue with my dell 1555. He said that he will replace the laptop, though i was asking for an LCD replacement.
Anyways to make it short, the biggest problem is that i am relocating and moving to another city in USA next saturday morning. So i was asking if it can be done later, for which he said dont worry it takes 3-5 days for the replacement to arrive so you are safe.
I am just wondering, how does replacement of system work ?
1. Do they send a box will all the software too again !!! I mean vista disk etc ? or do they just send the system.
2. How will they have by custom configuration at hand ? wouldnt it have to go to china again and yes that will make it further delayed ..
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Oct 23, 2009
I was interested in purchasing a new battery for my Dell XPS M1530, and I'm interested in the 7200mAh/80Whr 9 CELL! Replacement Laptop Battery For Dell XPS M1530 RU006 TK330-SKU:LE3.
I was wondering if the original battery charger provided with my laptop will be compatible with this battery for charging it?
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Oct 24, 2008
I just tried to upgrade my current processor in a Dell Inspiron 1520 from an Intel C2D T5250 to an Intel C2D T8300.After replacing the old CPU with the new I put my laptop back together and then press the power button. The three lights by the power button light up and the caps lock button in the middle of the three lights starts to flash then after a minute or two the computer shuts off. I thought it may have been that the CPU was DOA so I popped the old one back in there and got the same thing. I have the most up to date BOIS from Dell A09 as well
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May 11, 2010
Like if your laptop is replaced through complete care you know an order number shows up for a while in your account can you just take that and submit it to squaretrade to get a warranty from them?
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Dec 8, 2008
I'm seeking feedback on a lightweight replacement for an Inspiron 1300 I once had. Something if I needed to use I could use while propped up in bed, nothing heavier than my old Inspiron 1300 which I don't know exactly how heavy it was but I need to replace it with another laptop, possible one lighter than my Inspiron 1300 which I would be using most of the time for web surfing and email. I know the lighter the laptops are the more expensive they are.
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Jul 10, 2009
I ordered my Dell E6400 on June 26 and got it July 6. The hard drive was gettig louder and louder day by day,
when i opened windows it sometimes would say "Preparing Desktop" and downgrade my windows to windows 98 or something.
And It wouldn't produce audios from my dvds.
after a little cooperation from the tech i had enough.
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May 1, 2009
i had a HP Pavillion dv6904ca and had sent it in for repair 4 times cause of graphics failures all of which failed to fix the problem. recently i was given a case manager, and low and behold they say they would replace the laptop for me. They decide to give me and HP HDX 16-1140us as a replacement and they tell me i need to send the laptop in first and then once recieved they would send the new laptop. so far its been about a week and a half and still no new laptop. so my question is if anyone here had to go through hp case manager to replace laptop, how long did it take to receive the new one? I know it sounds like a dumb question but i need my laptop for school and cant go very long without it.
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Jan 21, 2010
I dropped my laptop and while the computer hardware all still works, the LCD is broken. However, I do not know how to get the broken one out, let alone a new one in. Does anyone know how to replace the screen on the dv4-1430us?
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Oct 21, 2014
After replacing the fan, I have a power up issue with the laptop. Basically, the laptop will only power on with the power cable disconnected at the motherboard. It was by mistake that after the fan was replaced and everything was put back together, that I noticed that the battery was not charging.
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I then reopened the machine and reconnected the power cable to the motherboard and nothing - no power.
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When plugging in the power source with the battery in place, the LED adjacent to the power socket lights up WHITE then stays ORANGE and will not power up. No other lights, no fan noise, nothing.
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If I remove the battery, the LED adjacent to the power socket lights up WHITE and stays white however will not power up either. Same agin, no other LEDs, not fan noise, nothing.
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I have now opened the machine back up and disconnected the power from the motherboard. Put it all back together and the laptop powers up as normal with the battery and it works fine. (Well until the battery runs out anyway).
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Feb 7, 2009
i broke my lcd screen a few days ago and i got a replacement from ebay. i installed it but i can see the image on my screen but it is verrry dim. there's no back light. so i put the old screen and turned it on and the back light is very bright but the lcd is cracked and messed up. i don't understand how could that be that the new screen is dim and the old one still is bright but messed up.
the model of the laptop is hp dv6605us
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Jun 2, 2009
I'm having a tough time replacing the hard drive in my dell xt. The hard drive (a pata 80gb) started stuttering so I had a replacement sent out.
The replacement has a cable that is a female connector and my connector from the motherboard is a female also so it won't connect.
My original connector had sensitive copper pins that I broke when doing this install so I can't use that one.
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Dec 18, 2009
I have an m1710 with complete care and I accidently spilled coke on it while it was still on. It now doesnt turn on anymore. I wanted to know if dell will fix it with spare parts or give me a replacement like m17x?
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Dec 29, 2008
i have an xps m1530 for 6 months now and i have no issues with its 8600gt, however im worried as it will fail as time goes on.
so my question is, does dell/nvidia had fix the soldering issue on its 8 series cards ?
if i would ask for a replacement, would i get a new 8600gt GPU or the old-waiting-to-defect 8600gt card ?
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Apr 13, 2010
I read lots of people getting replacements for their 2-4 yr old laptops with Dell warranty. I've been using my e1505 since June 2007 and just ordered 1558 last weekend, but with only 1-yr basic warranty.
Which warranties are those people using? Premium or Advanced? Which is comparable to "Complete Care"? Also, would it be cheaper to buy more expensive warranty at the checkout or buy extension once I receive the system?
Warranties cost only a few hundred dollars and people just seem to be getting amazing replacement laptops, like e1505 to SXPS 16.
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Jul 21, 2009
so i had a e1705 that went bad so i got a new xps 1730 as replacement. so it has been acting up where it will shutoff while working for no reason and from what i have read most xps problems become nightmares so if for wot eva reason dell can not fix my 1730 what will dell replace it with?
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Mar 29, 2010
is the system installation the same on a replacement or is it anything different? Does the system come packaged like a brand new system would?
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Jan 2, 2009
I take online classes and work from home, and have given replacement parts and shipping it to depot enough chances.
What might the replacement be? I have an i9300 17" truelife, 2.0ghz, 1gb ram, xp pro sp2, 6800go, 60gb 7200rpm hd .....
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Oct 4, 2009
I ask because i was offered a m1730 straight replacement but with a 8700 card rather than a 8800 which i have in my machine.
They said the card would be replaced at a later date. Does that count as an equal exchange?
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Dec 19, 2009
Well my E1705 was sent in for warranty, and Dell informed me a few weeks ago I would be recieving a replacement system instead of them fixing mine. I guess they were out of stock of parts needed to fix my trusty E1705....
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Feb 9, 2009
After some issues i had with my GPU, Dell agreed to replace both my Heatsink and Motherboard, and i wanted to ask those who have had replacements in the past; has anything changed since july 2008? (when i bought my m1530)
have they improved the heatsink, or even changed it? ( i got the aluminum one, crappy piece of engineering right there )
and im sure the GPU issues are still present, but do they run cooler now ?
im asking this because in July the "defective Nvidia GPUs" were still in the dark, and the news about them was a mere rumor...
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Feb 9, 2009
Have finally got Dell to agree to replace my motherboard (my 3rd in 18 months), but they say I also need a new heatsink/fan to fix my overheating GPU problems (100 degrees + under load).
They are doing the motherboard under warranty, but refusing to pay for the heatsink. According to them, the two issues are not connected...
My question is, is there any point having the heatsink replaced if it's just going to be the same defective component?
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Mar 16, 2009
I have to buy a new notebook for work before July - before the money disappears. Wondering if anyone has any info if Dell will have any new Latitudes out by then or not. I am looking at the 14" size.
I could not find any roadmaps that showed if there are any mainstream quadcores on the horizon.
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Apr 21, 2010
So i called Dell today to try and get a replacement for my broken XPS and was told that although my laptop would probably have qualified for a replacement, it has been too long since the last repair for it to qualify.
The rep said that in order for a replacement to be issued the laptop must break within only 1 month of the repair. So after about 1.5 hours on the phone i am getting a guy to come fix it within the next couple of days.
I still want a replacement as this laptop no longer fits with my needs and i know it will break down eventually again anyways whether it be in a month or in a year.
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Feb 23, 2009
I have read a lot of posts which refer to faulty laptop replacement within the first 21 days of ownership. I am in the UK and recall that when I bought a Dell 20" monitor a few years back there was a limitation of 30 days for replacement with a new item.
Following that period, any replacement would be a re-furbished unit. During the 30 day period Dell sent me 3 replacement monitors before I got one with acceptable backlight bleed. They kept sending them without picking up the previous ones. Eventually they arranged a time to collect all the less than perfect monitors.
Can someone post a link to this policy of replacement with new for the first 21 or 30 days only? I have read the Customer Master Service Agreement, the Basic Hardware Support and the XPS NBD Warranty, but I can still find no reference to this policy.
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Sep 15, 2009
I have a studio 1535 2.5 loaded, fingerprint reader, etc. It's been a pain in the shorts for the past year, probably 8-10 times to dell, they normally mess up more than it's in for.
I'm pretty knowledgable about computers, have been building my own desktops since the 80's, but laptops I bought my first and apparantly messed up with a dell. Anyway, I'm not here to hammer dell just wondering what they may send as a replacement.
The rep said he has no choice in what it may be, just that he guarantees it will be newer and at least as well equipped. Not sure I buy it as I have found out you can't really believe anything dell tells you, but just curios what you guys think.
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Sep 12, 2009
I have a Studio 1537 and just now the F key fell off, the top left clip is broken I think, so It's attached via only three clips, and when I push it to the right, it will fall off! I've only had this for five months! ah it's fallen off again.
I've e-mailed dell about a replacement already, but they don't work saturdays unfortunately.
I've had a look on eBay and there seems to be replacement keys for around £4 each, does anyone have any experience of this? But mine is a backlit keyboard, so will need a backlit key
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Oct 15, 2009
My Dad has an XPS laptop (I think it's a 13", but I don't know which model exactly) that needs a new battery. I've never had to buy a replacement battery.
Just curious if anyone knows of good aftermarket replacements, or if OEM is the way to go.
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Oct 22, 2009
I sourced a "new" motherboard for my dead Latitude C640 from e-bay and now have problem bootning.
The story so far....
The computer worked fine as i left it with the charger in overnight and the next morning it was dead. After surfing the net it was diagnosted that the MB-power part that was dead.
I left the computer lying around for a year and finally found a MB for a resonable price.
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May 8, 2009
so after multiple part replacements and Dell sending the wrong screen, I was authorized to get a replacement on Monday.
Currently, my specs are as follows: Pentium M 770 (2.13 GHz), 2 GB ram, 100 GB Hard drive, Nvidia GeForce Go 6800 (256 MB)
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