One of the rubber grips on the palm rest of my Studio XPS 13 has fallen off, so Dell is sending a service technician to replace the entire palm rest assembly.
Does the warranty cover both replacement and service charges? Am I expected to pay anything?
How do I remove and replace the back cover?
View 5 Replies View RelatedI just bought a used dell laptop from a dealer, it wasn't sold with a warranty, but looking up the service tag, I found that there's 6 months left on the warranty.
I don't have the original owner's details, but has anyone had any luck getting Dell to transfer registration in these circumstances? - I understand that they might be cautious, but I'd guess they would have a list of reported stolen tag #'s to check against to prevent crims doing this.
I'd like to get the tag changed so that I can order OS media, but the warranty would be a bonus if it's possible.
My warranty on my computer expired in December and now my motherboard has fried for the second time. Every time I call dell they take my service tag and say how sorry they are but my warranty has expired. I try to explain to them that dell extended the warranty for all computers with the defective card for one more year and they reply by saying that it is not in the computer. They keep sending me to the out of warranty department.
View 10 Replies View RelatedI read lots of people getting replacements for their 2-4 yr old laptops with Dell warranty. I've been using my e1505 since June 2007 and just ordered 1558 last weekend, but with only 1-yr basic warranty.
Which warranties are those people using? Premium or Advanced? Which is comparable to "Complete Care"? Also, would it be cheaper to buy more expensive warranty at the checkout or buy extension once I receive the system?
Warranties cost only a few hundred dollars and people just seem to be getting amazing replacement laptops, like e1505 to SXPS 16.
I have read a lot of posts which refer to faulty laptop replacement within the first 21 days of ownership. I am in the UK and recall that when I bought a Dell 20" monitor a few years back there was a limitation of 30 days for replacement with a new item.
Following that period, any replacement would be a re-furbished unit. During the 30 day period Dell sent me 3 replacement monitors before I got one with acceptable backlight bleed. They kept sending them without picking up the previous ones. Eventually they arranged a time to collect all the less than perfect monitors.
Can someone post a link to this policy of replacement with new for the first 21 or 30 days only? I have read the Customer Master Service Agreement, the Basic Hardware Support and the XPS NBD Warranty, but I can still find no reference to this policy.
I just replaced the motherboard in a Dell Inspiron 1440. The last step in the Dell Service Manual is to enter the correct Service Tag within BIOS. When I started it up and hit F2 and the section with the service tag could not be changed. Is there another way of changing the service tag to the correct one.
View 8 Replies View RelatedWell my E1505 was a great laptop, but after 3.75 years it started having problems, dell tried to replace parts multiple times, but some of the parts were bad out of the box,
in the end it was like 3.5 months, 5 or 6 in home service calls, couple of dozen phone calls and the laptop was still not quite right. So after getting off the phone with them the last time, they had asked about sending the laptop into their repair depot or if they couldn't repair it the possibility of a replacement system
However, yesterday in the mail i got a refurbished:
Dell XPS Studio 16 - i7/8GB ram/Radeon 4670-1GB/320GB hd/DVDRW/WiFi-N/9-cell/LED LCD 1600x900/WIN7 Ultimate/+ all the other XPS goodies, blacklight keyboard, HDMI, 10/100/1000 ethernet, e-SATA port, 2.0MP webcam .....
I have just been notified that I will be receiving the following as a replacement for my E1705. Does anyone see any problems/ is this a good deal? ...
View 4 Replies View RelatedIf the case is (insignificantly) dented, do they refuse warranty?
Does opening the laptop and changing thermal paste void the warranty? Can they see if I have opened the case or not?
If so, where can I get _genuine_ screws for my XPS M1530 laptop? I'm thinking about the screws which holds down the CPU/GPU/Motherboard plate (2 different types), and the ones that holds down the CPU cooler. Ebay is OK, but it must have international shipping.
Like if your laptop is replaced through complete care you know an order number shows up for a while in your account can you just take that and submit it to squaretrade to get a warranty from them?
View 4 Replies View RelatedI got a VGN-NR260E to fix and the HDD is reporting problems, now most laptops I've worked on have a HDD panel on the bottom, not this one, and Im thinking I have to take it apart fully.
View 3 Replies View RelatedLong story short, i got a replacement refurbished SXPS 1645 system for a E1505 (problems with the E1505 started 12/09/09, after replacing tons of parts problems persisted as of 03/15/10 they approved a dispatch for replacement system), shipped 03/26/10, received 03/29/10(?) 111 days later I had a working computer again, needless to say i am very happy with the replacement! (Maybe i spoke too soon now 05/05)
(attached are a few comparison shots to a Gateway LT-2005u 10" netbook...my cheap temporary computer I bought in Dec. to use until Dell got everything fixed)
After starting to read the forums here I am concerned about the longevity of the computer, don't get me wrong, i love the computer...its an awesome replacement But i've already started to notice some issues/problems with the refurb I got...Ok the title is answered, i bought Dell's expensive warranty extension 2 years/$500....
I just recently placed an order for a Studio 1737 (replacing an Inspiron E1705). It comes with a 1 year warranty.
I'm debating whether it's worth spending $200+ to upgrade to a Dell 3 year warranty or should I get a 3 year Square Trade Warranty for less than $150 (I can get one for around $120 after a coupon)?
anyone know of a keyboard cover they make for the studio xps 13? I find that I tend to wear down my keys (I already put a strip of tape over my space bar cuz that's where most of the wear is).
View 10 Replies View RelatedI just got my hands a Studio 15 with great specs at the cheap, but with a pretty badly scratched up LCD lid. Has anyone attempted replacing the lid? Is it hard? I've opened up and replaced a processor, keyboard, fingerprint reader, ram, and hard drive before, but never an LCD cover. I'm kinda worried about the power button and wifi catcher, and I'm worrying I may not put the screen back the right way. This is supposed to be for my cousin, but I can't give it this badly scratched up.
View 9 Replies View RelatedI mentioned previously that I didn't care for the smudges on the glossy black cover of the mini. So I ordered a spare LCD cover to save in case I want to revert back to stock, and took my mini apart tonight to paint the cover.
See the attachments.... one is a good example of the smudges.
right now I have the mini COMPLETELY apart!
I was going to paint the cover a red wrinkle finish, but have decided at the last minute to use a red rubberized coating instead. I guess this is similar to what the larger inspirons feel like.
Anyway, second coat is about to go on, I'll post pictures of it when it's done.
iv been looking around the and everyone says dell will only cover damage and not theft
this is quite worrying as i ordered a m6400 maxed out and its just to much to lose out on
anyone at all been able to light up the cover lights (just one of the colors even) for those who have done the 9400/E1705 to M1710 mods? I would really like to know how this can be done if there are some theories out there. Please refrain from saying how much you hate the lights or asking why I would care to do this :
Some methods I thought about trying:
USB port: 5V ok, will that work with the cover LEDs?
Fan port: I have heard this one might not work but can anyone confirm?
(I am talking about cutting off the connector that would originally go into the M1710 mobo and trying various things with the wires that happen to be color coded, 2 for each color of LED apparently.)
I have a XPS M1530, And the screen doesn't go off when I close my laptop. I have contacted dell about it. They replaced the mobo, the LCD Screen, the Palm rest. And it still doesn't go off... I'm wonder what it can be...
Well I acquiered my Laptop last december and im noticing a few scratches, I googled for cases and covers but I didn't find anything amazing,
I've noticed people with macs that hace sweet looking covers but I haven't found any for my Dell, do you guys know any web page that sells them?
I just want to clear things up.
I have bought:
Coverplan Expiry Date : 24/06/11
Term : 3 YEARS
Now there is Manufacters Guarantee Expiry Date which is already expired.
I want to know what I'm insured from with the 3-YEAR plan.
And I'm expierencing some heat issues. I'm thinking of replacing the mobo, If I'm covered under it .....
1) Notebook Cover -> which is best? black or White?. Will the white get dull and stained over time?, Does the black look like cheapy plastic?. Does the black look like the ones on the black Inspirons because I think those do look nasty?
2) Built-In Broadband card (Wireless 5540 Mobile Broadband HSDPA Mini-Card ) -> how is the reception of these units compared to the USB dongle ones?. Is Access to where they are installed at the bottom of the notebook hence not voiding waranty if i decide to install at a later date? or Am I just better off getting one off ebay at a cheaper price?
I opted for the 4 year complete care package and was curious if it covers a battery or not.
I would get out my paperwork but it's currently buried in boxes. I could, but is there another area online I could check?
I already tried to see it on the website under my service tag, but it just says the amount of days left on the warranty and not the actual warranty itself.
I've scratched mine up a bit and wouldn't mind ordering a replacement, but I wanted to try successfully removing it first before contacting Dell. I've removed the three screws as outlined in the manual, but it won't budge. Is there a particular way of pushing it out, or maybe I need to be more forceful?
View 10 Replies View RelatedMy girlfriend owns a new XPS 16 and she's worried about getting scratches on it + dirt in the grills.
Has anyone come up with a good protective solution that isn't complicated to apply?
In trying to access the ram chips for upgrade I am trying to get the cover off. It is an unusually large sheet of plastic with four screws. Yes, I have loosened the screws but in trying to pull off the cover it is bending to the point of almost breaking and I don't want to force it. It is the 15.4 size gemstone.
View 4 Replies View Relatedi wanted to install some new ram so i was takeing the cover off the back. when upside down, the top left screw was stuck and i tried to screw it off and now the screw hole is messed. also, when closeing the screw near the battery (bottom right) wont fully go in and i cant put it in fully?
View 5 Replies View Relatedas you can see the picture on attachment..there is a small gap between my lcd with the backcover of my dell xps 1647..the gap is about 1mm and i can put my nail between the gap..is it ok?
View 10 Replies View RelatedI bought a Dell Inspiron almost 2 years ago. I hardly ever use it.
I bought a slip case for it by Dicota, in which it just sits on my desk most of the time and ocasionally gets used when I travel (which is rare)
I opted for the Sunburst Yellow option. This actually turned out to be more a lemon yellow colour but I didn't complain or send it back because I needed it.