Dell :: Warranty Extention Tips (SXPS M1340)
May 3, 2010
My warranty on my SXPS m1340 expires soon. I started a system exchange two weeks ago and I'm getting a replacement system. This will be my second replacement, I've had various problems with my system. I don't want this system exchange to arrive without a warranty. I recently chatted with dell for a warranty extension and for a 1 year extension it cost $421.75. I said that's a little high and the agent called me and offered me $320.20 with a $75.00 gift card urging me to take the offer as it is "Limited". I told the agent to call back later. Should I take the 1 year warranty for $320.20 with the gift card or still try and play hardball with Dell. I definitely need to buy a warranty extension, I cant even count how many issues I've had with my system.
*Do these quotes include taxes?
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Jan 18, 2010
I was hoping to upgrade my warranty & was given the prices of 89, 109 & 139 for 1, 2 & 3 years cover.
any suggestions how i could get a reduction in this price? I'm looking at the 3 years warranty and will probably just buy it @139, but wondered if anyone else had success with a reduced amount?
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Apr 11, 2010
Long story short, i got a replacement refurbished SXPS 1645 system for a E1505 (problems with the E1505 started 12/09/09, after replacing tons of parts problems persisted as of 03/15/10 they approved a dispatch for replacement system), shipped 03/26/10, received 03/29/10(?) 111 days later I had a working computer again, needless to say i am very happy with the replacement! (Maybe i spoke too soon now 05/05)
(attached are a few comparison shots to a Gateway LT-2005u 10" netbook...my cheap temporary computer I bought in Dec. to use until Dell got everything fixed)
After starting to read the forums here I am concerned about the longevity of the computer, don't get me wrong, i love the computer...its an awesome replacement But i've already started to notice some issues/problems with the refurb I got...Ok the title is answered, i bought Dell's expensive warranty extension 2 years/$500....
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Feb 14, 2010
Well i currently have a m1330 best laptop ive ever owned. It serves as my only computer. I have the 9cell which is awesome. I take it to class all day and down to the lab to take data on.
I dont play many games any more but id like to be able to if i wanted to. I mainly use it for internet browsing, listening to music, school work (excel, word, etc.), and occasional games.
The deal is my HD went on my m1330 and my mom has always liked it. so ive decided to fix the hd and hand it to her...
she currently has a 17'' laptop that she hates lugging around. I know i hated my 9300 for the same reason... 12lb monster. Im looking to spend around $1000
I can get the m11x built on dell epp with a 1.3 dual core. 4gb ram. 1gb video. 500gb HD for only $1050
OR i can pick up a m1340 on ebay since they are not on the website anymore for some reason... with a 2.5 dual core. 320-500gb hd. 4gb ram. and either a 9500M or 210M card.
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Dec 7, 2009
Im trying to overlock my 9400mg a little bit as well as my processor p8600 2.4ghz core 2 duo with Nvidia performance tools (ntune).
Stock GPU clock: 450/1075/1100
overclocked GPU: 500/1075/1200
CPU stock FSB clock: 267 (2.4ghz)
Overclocked CPU clock: 301 (2.7ghz)
Now I noticed an option on motherboard tab "PCIe slot 1: 2500mhz"
should I increase the PCIe clock? to about 2700mhz just like the processor, or how much should I move it, or do I even need to move it? Is there any benefit of playing with pcie clock, or what does it effect in the system in terms of hardware?
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Aug 23, 2007
I just bought my first Dell laptop, an XPS M1710, 7600G, 7650 GTX, 4 GB RAM.
I am about to set it up, but before I personalize, I just wondered whether anyone has any good tips. I am going to use Vista Ultimate.
Should I format/reinstall since it comes with a lot of unnecessary software?
Any starter tips for Vista? I hear you can change initial settings to improve performance greatly. Is this exaggerated?
Should I overclock the CPU? If so, what speed is recommended, and are there detailed instructions anywhere on the site?
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Apr 2, 2009
On my invoice is says that
Display: 13.3in WXGA (1280x800) - White-LED Display with TrueLife (thinner & brighter)
Camera: Integrated 2.0 Mega Pixel Camera with Facial Recongnition Software (Software install, no media)
Shouldn't it be CCFL = 2.0 and WLED = 1.3 or am I missing something?
If Dell has made a big mistake like this, should I then take advantage of the situation and demand compensation, because "I thought" it really was a 2.0 webcam and not a 1.3 installed in my laptop.
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Jun 18, 2009
BIOS A08 was released on 6/15/2009 with the following fixes:
Enhance graphic controller performance.
Enhance system memory performance.
Has anyone tested it or do we have any additional info?
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Feb 6, 2010
I ran the other diagnostic accessed prior to boot up and it reports SMART is good.
I have an ST950042 0ASG. The Bios reports eSATA-NONE. Device manager reports it as SCSI. Anyone know what is going on.
I hate to call Dell at this point for fear they will automatically want to replace the HD or even try to have me send my laptop in.
I read somewhere that a 1640 user had a similar scenario going on and that they removed the Nvidia drivers and used the Win7 generic. How do I know what drive I really have.
Is this a on going problem. The drive is suppose to be a 500GB 7200rpm SMART drive.
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May 9, 2010
Is the GPU temp reduced if i play in 800x600 instead of 1200x800?
Do you have any tip for reducing the temps while playing?
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May 31, 2009
I bought a M6400 recently, and asked that XP be installed and Vista be available.....
So I have XP Pro OEM SP3 preinstalled on the machine, and Vista Ultimate Sp1 available on a separate DVD... I'm not ready to go to Vista yet, so I want to run XP for now. However, I am certain that Sp3 is at the root of practically all the problems I am suffering, and I need to get rid of it. Anyone have any idea how to do this? The Dell XP disc has Sp3 on it, so I can't simply hit "uninstall" and get rid of SP3. I have OEM SP2 XP discs available and have a moderate knowledge of slipstreaming, so I just need some pointers.
My other laptop, a Lenovo T60P, has only Sp2 installed and is suffering none of the issues the Dell has, so I'm pretty sure that Sp3 needs to go.
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Oct 13, 2009
Laptop started with verticle lines. Did some research, seems common video card problems - scoured the net for cheapest replacement (dell wanted crazy money!)
Found ebay seller who links to this forum (did not purchase).
Seems the link is for 9300's...read about flashing BIOS to make laptop think its an XPS...
But, MINE is.
DO i need both the battery and power supply? battery died a year ago and i just took it out. Laptop is desktop. Prefer not to buy Battery .....
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Jan 14, 2009
I bought a M2400 some days ago. I like it for most of the features: eSata, nice docking station, nice LED screen, backlite keyboard, etc.
But I can't live with the noisy fan that is on way too often when the laptop is docked.
I mean, I'm not using some CPU intentive programs here, I'm browsing the web and listening to music and the fan turns on!
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Apr 6, 2009
I bought a 1340 very recently with a GPU. when i checked its display adapter properties its showing that its has got approx 1GB memory in it (GPU MEMORY) But GPU comes with 256 MB dedicated memory.
I want to know whether it is sharing my system memory? if it is sharing Please tell me how can i stop it from sharing my system memory. it is sharing approx 856 MB of system RAM.
I checked it when i'm NOT using any heavy graphics applications or games
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Jan 23, 2009
I was wondering if any of you knew if it was possible to change the stock dell 1515 wireless card with a real card like intel's 5300 ? (the same one you can find in the 1640)
I'm asking because i want to install linux on my lappy and besides having crappy performance, those dell cards are not really compatible with linux.
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Feb 5, 2015
Since awhile my screen use to bother me when i tried to open it more or less then 90°...from time to time it use to close down and I had to close the lead and open it again verry slowly, under 90° to be able to see the screen that was acceptable to me untill this week when this trick didn't work and now my screen is black all the time .....
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Dec 9, 2009
My Studio XPS 13 (M1340) freezes every now and then, getting to an unusable state, and the HDD LED stays continously lit during the period. This condition lasts for minutes (more than 2, one time I got a 10 minute freeze!), and then the system gets back to normal. No BSOD, no error message, nothing. During this "frozen state" I can't do absolutely nothing: can't ALT-TAB windows, system doesn't respond to mouse clicks, not even CTRL-ALT-DEL works. After the system resumes to normal condition all key presses and mouse clicks done during the frozen period are "interpreted", as if they had been queued while the system was frozen.
I'm running Vista Ultimate 64 bit (even did a fresh install). The HDD is a Western Digital WD3200BJKT. There's no clicking sound whatsoever, as a matter of fact I can't even hear HDD activity during these freezes, it is just the HDD LED that gets continously lit (i.e. no blinking).
I called tech support in Brazil, upgraded the BIOS to v A11 and did a thorough HDD test while in the call. HDD passed each and every test. Because of this the tech support guy refused to authorize service on the notebook, saying it is a software-related issue.
I'm waiting for my Windows 7 upgrade kit to arrive, hoping that this is an issue with Vista. I'd appreciate any suggestions.
Specs:
* Intel P9600 processor
* 4GB RAM
* WLED display
* NVIDIA GeForce 9500M
* 320MB, 7,200RPM hard disk (WD P/N: WD3200BJKT)
* Dell 1510 WiFi
* Dell 370 Bluetooth
* Vista Ultimate 64 bits
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May 16, 2009
I just recently placed an order for a Studio 1737 (replacing an Inspiron E1705). It comes with a 1 year warranty.
I'm debating whether it's worth spending $200+ to upgrade to a Dell 3 year warranty or should I get a 3 year Square Trade Warranty for less than $150 (I can get one for around $120 after a coupon)?
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Aug 20, 2009
I'd like to replace the fan in my laptop (Dell's Latitude d830) with a faster/better one. From what I've seen, most people seem to think that this is impossible.
I, however, find this hard to believe that Dell would have included the only possible fan that's compatible with this laptop, or that this particular fan is the best possible cooling option.
Why is it so hard to upgrade in the first place? I'm sure it can be done, I've opened up my laptop a few times in the past and it's not exactly rocket science .....
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Dec 19, 2009
Since I don't have a clue how to tweak my 9400m to the fullest of its ability's I thought I make a thread so we can discuss the latest drivers, flash beta 10, best settings for optimal performance ... etc
Link to the latest Driver for the 9400M, 9500M, and N10M-GS Link to adobe flash player 10 *beta* adds GPU-acceleration for smoother online HD videos
* Note- if anyone thinks I should add something, let me know and I will updat
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Nov 9, 2009
I am about to purchase the XPS Studio m1340 with the following features. Can the current owners please help me out with some info? Does your laptop get very hot only when you run high end games or does it get hot even when browsing as well?
Features:
* 13.3 inch Widescreen Display
* Intel Core 2 Duo Processor P8600 (2.40GHz, 3MB cache, 1066MHz FSB)
* 4GB DDR3 RAM
* 320GB 7200 RPM Hard Drive
* Vista Home Premium 64-Bit Operating System SP1
* 256MB NVIDIA GeForce 9500M Graphics Card
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Dec 30, 2009
This is interesting... a friend of mine just tried to order the SXPS with the i7-820 processor and got denied by Dell. Apparently, the 1645 has been fully discontinued, and Dell will no longer be placing the i7-820 processor in any SXPS form factor. They quoted that due to hardware and power issues as the reason behind discontinuing the 1645 (and replacing it with the 1647) and killing i7-820 support. The sales rep said the only offering will be the Studio series for the i7-820.
As a 1645 owner with the i7-820, this is kinda scary that this laptop has been discontinued this quickly as well as the offering of the 820 series chip. We ended up calling a second time, and another sales rep confirmed the same story.
Anyone get similar information from Dell on this? I'm also wondering if this is a "Dell Canada" thing...
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Sep 21, 2009
One of my "hobbies" is extending the life of older equipment. Especially when it is fairly good stuff, like my trust Vaio VGN-S360.
So I decided to overcome the 80gb limit imposed by the factory installed 2.5 inch IDE drive; a Fujitsu. I purchased a 320gb Western Digital drive.
The new drive works just fine, no bad sectors, etc.
However, somehow I forgot that there might be unanticipated limits to using a four year old machine .....
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Nov 7, 2009
The thing they call "edge to edge glass" which is really just plastic above an ordinary screen. The thing is, that the screen under that edge to edge plastic is a nice anti-glare screen, no kidding! You can see this if you take your laptop in sunlight and tilt it the right way.
So what's happening is you're getting the worst part of an anti-glare screen (reduced contrast ratio) plus the worst part of a glossy screen (unless you have a really pretty face).
I took the plastic thing off, cut along the black/clear border, pulled out the middle, and stuck the centerless border back on the laptop.
Result? THIS SCREEN IS FANTASTIC. Yeah ok, of course I would say that. But if you knew me, you'd know that was way out of the ordinary and really meant that THIS SCREEN IS FANTASTIC.
One thing you may not have considered is that the screen in its default position has yet another flaw, both sides of that glossy plastic thing are glossy, so some of the light coming from the screen is reflected back to the screen, and as you know light reflected onto the screen has a yellowish tint. That is my guess as to why the whites on this screen are really really white now, and the screen is much brighter. This also explains why other 300nit screens used to look so much brighter than this.
I will have more pics when I am able to charge the battery to my good camera. If anyone has any questions about removing that plastic thing I'll be happy to answer your questions, it's actually pretty easy. For those interested, here is how I did it:
1. I removed the "star" head screws, this was accomplished not with a special star head screw driver, but an ordinary flat head precision screw driver.
2. Put some paper over a hacksaw blade to avoid scratching, wedged it under the plastic near the top where the camera is, and snapped out the first of the several lock-in points on along the top edge. I proceeded to detatch the rest of the top of the screen in this way.
3. Both the left and right sides were held on mostly by adhesive, the very edge point locks in slightly, but the efforts removing these sides are focused mainly on separating the adhesive bond.
4. I pulled upward on the plastic and it came right off, there seems to be no adhesive or lock-in points on the bottom side.
5. Using the center of the screen as a test area, I tested several cutting utilities and decided on the utility knife. To my surprise, the plastic was about 1mm thick.
6. I clamped the screen down to the table, with a straight edge positioned 1mm inward of the black line, to give headroom for errors.
7. I cut along these lines, and repeated step 6 for each side, and pushed out the center to reveal the border piece that now resembled a common laptop screen enclosure border.
8. I used a medium grit sand paper to bring the cut lines to meet the black lines, and finished it off with a fine grit sand paper.
9. I applied some electrical tape to the area between the edge of the screen itself, and the edge of the laptop on the right and left sides because there was light leakage, and then popped the border back on and screwed it down.
Found the charger! Here's the high res shots. They do *some* justice to the screen quality.
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Nov 7, 2009
I went insane and cut along the black-to-clear border of the m1340 screen thing. The thing they call "edge to edge glass" which is really just plastic above an ordinary screen.
The thing is, that the screen under that edge to edge plastic is a nice anti-glare screen, no kidding! You can see this if you take your laptop in sunlight and tilt it the right way.
So what's happening is you're getting the worst part of an anti-glare screen (reduced contrast ratio) plus the worst part of a glossy screen (unless you have a really pretty face).
I took the plastic thing off, cut along the black/clear border, pulled out the middle, and stuck the centerless border back on the laptop.
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Jan 4, 2009
I have a Dell XPS1330 and have a problem with it and I dont know if my laptop is still under warranty.
I searched on Dell's website with my service tag and the only thing I found was that I have a "Rapid Response Depot"? What does it mean? Does it mean that I can send my laptop to Dell to be repaired?
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Apr 13, 2010
I read lots of people getting replacements for their 2-4 yr old laptops with Dell warranty. I've been using my e1505 since June 2007 and just ordered 1558 last weekend, but with only 1-yr basic warranty.
Which warranties are those people using? Premium or Advanced? Which is comparable to "Complete Care"? Also, would it be cheaper to buy more expensive warranty at the checkout or buy extension once I receive the system?
Warranties cost only a few hundred dollars and people just seem to be getting amazing replacement laptops, like e1505 to SXPS 16.
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Mar 10, 2010
my question is, what's the best value with these warranties? I know I should probably be protected, but should I assume that after 1 year I'd be in the clear anyway? Also, I think the 1645 doesn't come with 2 year warranties (for some reason) so those would be out of the question.
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Nov 12, 2009
The reseller transferred the warranty and this was evident by tech support provided in the first few months of ownership. I recently contacted Dell due to my Nvidia Geforce 8800M graphics card not being disabled by Windows. I assume I have a physical problem with my card..
Dell now says I do not have a warranty, that it was never transferred. I pointed out the early tech support and the fact that I know for a fact the warranty was transferred by the reseller. Dell tells me to recontact the reseller and again have the warranty transferred. The reseller is out of business..
Am I up a creek without a paddle or is Dell sandbagging due to the onslaught of video problems with XPS M1730's..
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May 28, 2010
To keep is short I was trying to extend the warrant for my xps m1530.The online systems doesn’t seem to be working after hitting purchase options the page just keeps reloading with Firefox or IE so it’s off to the phone.
My first call I get a quote of $169 for a 1 year or $255 plus a $50 rebate for 2 years. Can you imagine I get disconnected? I call back now I get a quote of $179 for a one year and $254 with no rebate available for 2 years. I ask to speak to a supervisor and of course get disconnect again.
Now I try the chat system here is what I got from them.
05/27/2010 02:33:26PMAgent (E&A_RR_Rep_Rick): "for one year, it would be $279, and for two years it's $418.69"
05/27/2010 02:33:48PMAgent (E&A_RR_Rep_Rick): "i could offer a $75 giftcard on either one, but that's the only price i have"
While I’m chatting a supervisor calls me and we agree on a deal for $254 for 2 years. I didn’t have a credit card with me so said she would call me at 1pm to make the purchase. She calls gets all the information goes off to process it. Comes back no saying it would be $279 for 1 and $418 for 2 with no gift card available.
I asked to speak to her supervisor and of course disconnected again if you can imagine that. Well thanks for letting me vent.Dell has just lost a long time customer.
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