Dell :: Studio XPS 13 (M1340) Freezes For Minutes And HDD LED Continously Lit
Dec 9, 2009
My Studio XPS 13 (M1340) freezes every now and then, getting to an unusable state, and the HDD LED stays continously lit during the period. This condition lasts for minutes (more than 2, one time I got a 10 minute freeze!), and then the system gets back to normal. No BSOD, no error message, nothing. During this "frozen state" I can't do absolutely nothing: can't ALT-TAB windows, system doesn't respond to mouse clicks, not even CTRL-ALT-DEL works. After the system resumes to normal condition all key presses and mouse clicks done during the frozen period are "interpreted", as if they had been queued while the system was frozen.
I'm running Vista Ultimate 64 bit (even did a fresh install). The HDD is a Western Digital WD3200BJKT. There's no clicking sound whatsoever, as a matter of fact I can't even hear HDD activity during these freezes, it is just the HDD LED that gets continously lit (i.e. no blinking).
I called tech support in Brazil, upgraded the BIOS to v A11 and did a thorough HDD test while in the call. HDD passed each and every test. Because of this the tech support guy refused to authorize service on the notebook, saying it is a software-related issue.
I'm waiting for my Windows 7 upgrade kit to arrive, hoping that this is an issue with Vista. I'd appreciate any suggestions.
Specs:
* Intel P9600 processor
* 4GB RAM
* WLED display
* NVIDIA GeForce 9500M
* 320MB, 7,200RPM hard disk (WD P/N: WD3200BJKT)
* Dell 1510 WiFi
* Dell 370 Bluetooth
* Vista Ultimate 64 bits
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Nov 1, 2009
My laptop freezes after about 5-10 minutes of use. Idk why. I'm getting the free windows 7 upgrade from Acer; but I really would like to be able to fix this before I just upgrade. I made a new account, I have two on my computer (besides guest) now. All administrator; but watch the videos to see the results.
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Dec 6, 2014
I bought this laptop of your company pavilion p077tx 3 weeks ago........... in the starting it worked fine but now every time when I switch it on it freezes after 5 mins, I have to use the power button to turn it off....... what should I do??
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Jun 18, 2009
BIOS A08 was released on 6/15/2009 with the following fixes:
Enhance graphic controller performance.
Enhance system memory performance.
Has anyone tested it or do we have any additional info?
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Jul 31, 2012
I have had my Ideapad U410 for about 18 months now.
Recently my bluetooth mouse has stopped working after a few minutes of use. If I switch the mouse off and then on again it works again. I assumed that it was a problem with the mouse so I purchased a new one.
Guess what. The same problem.
Now with two blutooth mice displaying the same problem I am guessing that the trouble lies within the laptop, but what to do to identify whats going wrong.
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Jul 11, 2014
Just to clarify, my laptop is a Lenovo ThinkPad T420i, Type 4178. It is about 2 years old. I have Windows 7 64bit.
My laptop takes about 2-5 minutes to switch on, sometimes it doesn't turn on at all. The screen freezes every 15 seconds or so, but I am still able to move my cursor around. It also lags quite a bit. For example, typing 'how to download google chrome' will take me sometimes an entire minute, because only parts of the sentence will show up on the screen at a time. My keyboard is responding fine. The problem is not with the wireless internet, because even when the wireless is off the laptop is still unbelievably slow. Watching videos is impossible, because the screen freezes so much.
I have been having this problem with my laptop's performance speed for about 2 months now. I had it completed wiped back to factory settings, downloaded every malware and virus scanner known to man (none of them found any problems with it) and updated all my drivers.
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Mar 18, 2014
For the first week or two it worked fine and everything was going really well. Then about a week or two ago it started acting up. It is freezing programs(firefox, IE, Chrome, explorer, Flash CC, blender, and a few other programs I needed to install for school. It sometimes freezes on startup and I have to hold the power button down to restart it. Sometimes when it restarts it takes 10-15 mins to fully boot up and load up to the login screen.
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Nov 9, 2009
I am about to purchase the XPS Studio m1340 with the following features. Can the current owners please help me out with some info? Does your laptop get very hot only when you run high end games or does it get hot even when browsing as well?
Features:
* 13.3 inch Widescreen Display
* Intel Core 2 Duo Processor P8600 (2.40GHz, 3MB cache, 1066MHz FSB)
* 4GB DDR3 RAM
* 320GB 7200 RPM Hard Drive
* Vista Home Premium 64-Bit Operating System SP1
* 256MB NVIDIA GeForce 9500M Graphics Card
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Apr 18, 2013
I am having DELL Studio 1558 laptop. Recently, my laptop is getting overheating problem. Once I start it, gets overheated within 15 minutes causing my machine to respond slow and finally it gets stuck. Then I have to hard-shut down it and wait till it cools off.
Is it my laptop's cooling fan are not working ??
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Feb 17, 2009
i bought a Dell Studio Xps 13 and today they delivered it. I was very happy and started the notebook, it looks very great. But after a few minutes on windows vista it freezes, so i restarted it and 1 minuted later it freezes in vista again. This happend 3 times and now it works stable ... but i dont know why it freezes, it wasnt warm or hot ... it was cold. So please can you say me what i can do or what is the reason why it freezes?
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Sep 8, 2009
My Dell Studio 15 is only about 3 months old and I have been having this problem for the last month now.
Every couple of days or so my laptop lockups - the cursor sticks and there's nothing I can do other than power it off and boot it back up and then its fine for the next couple of days.
This is random... sometimes it happens when doing something intensive, sometimes it happens when its just sitting idle on the desktop after it has only been switched on for about 5 mins
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Mar 6, 2013
Whenever my laptop hibernates, at least half of the time, the curser will be frozen or locked up when the laptop comes out of sleep.
I have to push the button or close the lid on the laptop, sometimes 5 to 10 times before it unfreezes.
In the desktop section, stated to turn off all of the power saving options.
when I turn off all of the power options, that leaves the computer & hard drive on constantly.
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Mar 23, 2013
I returned from windows 8 to windows 7 64 on my Dell Studio 1749 because i had a Hibernation problem.
Now the problem is not solved, i've the same in my windows 7 64 (when the laptop hibernate, it freeze). I think it is a bios error, and i want Reset it, but, if i try to reinstall the last bios, installation program does not work and report: "the last bios is already installed).
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Feb 14, 2010
Well i currently have a m1330 best laptop ive ever owned. It serves as my only computer. I have the 9cell which is awesome. I take it to class all day and down to the lab to take data on.
I dont play many games any more but id like to be able to if i wanted to. I mainly use it for internet browsing, listening to music, school work (excel, word, etc.), and occasional games.
The deal is my HD went on my m1330 and my mom has always liked it. so ive decided to fix the hd and hand it to her...
she currently has a 17'' laptop that she hates lugging around. I know i hated my 9300 for the same reason... 12lb monster. Im looking to spend around $1000
I can get the m11x built on dell epp with a 1.3 dual core. 4gb ram. 1gb video. 500gb HD for only $1050
OR i can pick up a m1340 on ebay since they are not on the website anymore for some reason... with a 2.5 dual core. 320-500gb hd. 4gb ram. and either a 9500M or 210M card.
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Apr 2, 2009
On my invoice is says that
Display: 13.3in WXGA (1280x800) - White-LED Display with TrueLife (thinner & brighter)
Camera: Integrated 2.0 Mega Pixel Camera with Facial Recongnition Software (Software install, no media)
Shouldn't it be CCFL = 2.0 and WLED = 1.3 or am I missing something?
If Dell has made a big mistake like this, should I then take advantage of the situation and demand compensation, because "I thought" it really was a 2.0 webcam and not a 1.3 installed in my laptop.
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Feb 6, 2010
I ran the other diagnostic accessed prior to boot up and it reports SMART is good.
I have an ST950042 0ASG. The Bios reports eSATA-NONE. Device manager reports it as SCSI. Anyone know what is going on.
I hate to call Dell at this point for fear they will automatically want to replace the HD or even try to have me send my laptop in.
I read somewhere that a 1640 user had a similar scenario going on and that they removed the Nvidia drivers and used the Win7 generic. How do I know what drive I really have.
Is this a on going problem. The drive is suppose to be a 500GB 7200rpm SMART drive.
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Apr 6, 2009
I bought a 1340 very recently with a GPU. when i checked its display adapter properties its showing that its has got approx 1GB memory in it (GPU MEMORY) But GPU comes with 256 MB dedicated memory.
I want to know whether it is sharing my system memory? if it is sharing Please tell me how can i stop it from sharing my system memory. it is sharing approx 856 MB of system RAM.
I checked it when i'm NOT using any heavy graphics applications or games
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Jan 23, 2009
I was wondering if any of you knew if it was possible to change the stock dell 1515 wireless card with a real card like intel's 5300 ? (the same one you can find in the 1640)
I'm asking because i want to install linux on my lappy and besides having crappy performance, those dell cards are not really compatible with linux.
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Feb 5, 2015
Since awhile my screen use to bother me when i tried to open it more or less then 90°...from time to time it use to close down and I had to close the lead and open it again verry slowly, under 90° to be able to see the screen that was acceptable to me untill this week when this trick didn't work and now my screen is black all the time .....
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May 3, 2010
My warranty on my SXPS m1340 expires soon. I started a system exchange two weeks ago and I'm getting a replacement system. This will be my second replacement, I've had various problems with my system. I don't want this system exchange to arrive without a warranty. I recently chatted with dell for a warranty extension and for a 1 year extension it cost $421.75. I said that's a little high and the agent called me and offered me $320.20 with a $75.00 gift card urging me to take the offer as it is "Limited". I told the agent to call back later. Should I take the 1 year warranty for $320.20 with the gift card or still try and play hardball with Dell. I definitely need to buy a warranty extension, I cant even count how many issues I've had with my system.
*Do these quotes include taxes?
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Nov 7, 2009
The thing they call "edge to edge glass" which is really just plastic above an ordinary screen. The thing is, that the screen under that edge to edge plastic is a nice anti-glare screen, no kidding! You can see this if you take your laptop in sunlight and tilt it the right way.
So what's happening is you're getting the worst part of an anti-glare screen (reduced contrast ratio) plus the worst part of a glossy screen (unless you have a really pretty face).
I took the plastic thing off, cut along the black/clear border, pulled out the middle, and stuck the centerless border back on the laptop.
Result? THIS SCREEN IS FANTASTIC. Yeah ok, of course I would say that. But if you knew me, you'd know that was way out of the ordinary and really meant that THIS SCREEN IS FANTASTIC.
One thing you may not have considered is that the screen in its default position has yet another flaw, both sides of that glossy plastic thing are glossy, so some of the light coming from the screen is reflected back to the screen, and as you know light reflected onto the screen has a yellowish tint. That is my guess as to why the whites on this screen are really really white now, and the screen is much brighter. This also explains why other 300nit screens used to look so much brighter than this.
I will have more pics when I am able to charge the battery to my good camera. If anyone has any questions about removing that plastic thing I'll be happy to answer your questions, it's actually pretty easy. For those interested, here is how I did it:
1. I removed the "star" head screws, this was accomplished not with a special star head screw driver, but an ordinary flat head precision screw driver.
2. Put some paper over a hacksaw blade to avoid scratching, wedged it under the plastic near the top where the camera is, and snapped out the first of the several lock-in points on along the top edge. I proceeded to detatch the rest of the top of the screen in this way.
3. Both the left and right sides were held on mostly by adhesive, the very edge point locks in slightly, but the efforts removing these sides are focused mainly on separating the adhesive bond.
4. I pulled upward on the plastic and it came right off, there seems to be no adhesive or lock-in points on the bottom side.
5. Using the center of the screen as a test area, I tested several cutting utilities and decided on the utility knife. To my surprise, the plastic was about 1mm thick.
6. I clamped the screen down to the table, with a straight edge positioned 1mm inward of the black line, to give headroom for errors.
7. I cut along these lines, and repeated step 6 for each side, and pushed out the center to reveal the border piece that now resembled a common laptop screen enclosure border.
8. I used a medium grit sand paper to bring the cut lines to meet the black lines, and finished it off with a fine grit sand paper.
9. I applied some electrical tape to the area between the edge of the screen itself, and the edge of the laptop on the right and left sides because there was light leakage, and then popped the border back on and screwed it down.
Found the charger! Here's the high res shots. They do *some* justice to the screen quality.
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Nov 7, 2009
I went insane and cut along the black-to-clear border of the m1340 screen thing. The thing they call "edge to edge glass" which is really just plastic above an ordinary screen.
The thing is, that the screen under that edge to edge plastic is a nice anti-glare screen, no kidding! You can see this if you take your laptop in sunlight and tilt it the right way.
So what's happening is you're getting the worst part of an anti-glare screen (reduced contrast ratio) plus the worst part of a glossy screen (unless you have a really pretty face).
I took the plastic thing off, cut along the black/clear border, pulled out the middle, and stuck the centerless border back on the laptop.
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Sep 23, 2009
I just need the model name. Manufacturer if you can get it.
Go to My Computer, right-click drive and go to Properties. Then the hardware tab and it's the thing that ISN'T your hard drive. Or Device Manager, expand DVD/CD-ROM drives.
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Dec 6, 2008
Not sure what is causing this. Maybe someone else who had this issue and solved it can help me out. This is NOT the same as the crackling issue (which is solved by the Intel Matrix Controller drivers).
I am running Vista Business using the IDT drivers from Dell website. No other software from Dell installed other than the Matrix Controller driver. I am playing in Winamp. But notice it happens in WMP also.
CPU is not stressed at all. I am running on the High Performance profile (clock shouldn't be modulated).
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Mar 27, 2013
Just bought last Xmas.
Did all the diagnostic test...every pass. Still take 30 to bootup.
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Apr 22, 2013
My Inspiron N5010 laptop shut down after 5 minutes. I can not rum diagnostics test because system shut down automatically. My fan is not working.
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Mar 20, 2013
I owned Insipron 14 R since 2.5 years. Now a days I am facing one problem its getting EXTREMELY OVER HEAT and getting instant off within 20 minutes.
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Apr 3, 2013
I put the sims 3 in the computer, it loads to the main screen and the shuts down. It doesn't give any warning and does not restart. It also doesn't give a reason or notice as to why it shut down. The computer is not over-heating and I only have 1 expansion pack. Extra info: It is an 8GB RAM, intel core i5, is a 64-bit operating system, and Windows 8.
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Apr 10, 2013
When I sign in into my Dell Inspiron N4110 after a few minutes it log itself out. I change the battery but it still log itself out.
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Mar 6, 2013
I have an Inspiron 15R Windows 7. Set default power setting "Ballanced" but screen goes blank after 1 minute and 5 seconds not moving my mouse or depressing keyboard key on both battery power and plugged in. Screen should remain on 5 minutes on battery and 10 minutes plugged in. Tried resetting default power settings without success. Very distracting when trying to read anything that takes longer than 65 seconds.
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