I really need to know if i can get them to give me a break from being just a week after the 30 days warranty, should i tell them about the B.B.B.?
Would that matter, cuz i have many heat issues with my sxps16?
I don't think that's fair to get a new one and take the chance of getting their refurb parts
Long story short, i got a replacement refurbished SXPS 1645 system for a E1505 (problems with the E1505 started 12/09/09, after replacing tons of parts problems persisted as of 03/15/10 they approved a dispatch for replacement system), shipped 03/26/10, received 03/29/10(?) 111 days later I had a working computer again, needless to say i am very happy with the replacement! (Maybe i spoke too soon now 05/05)
(attached are a few comparison shots to a Gateway LT-2005u 10" netbook...my cheap temporary computer I bought in Dec. to use until Dell got everything fixed)
After starting to read the forums here I am concerned about the longevity of the computer, don't get me wrong, i love the computer...its an awesome replacement But i've already started to notice some issues/problems with the refurb I got...Ok the title is answered, i bought Dell's expensive warranty extension 2 years/$500....
I did a factory restore on my XPS m1530 laptop a while ago. Afterward it starts giving my blue screen of death. The most common occurring BSOD is memory management upon start up. Then the last time it gave me a pfnlist BSOD.
View 10 Replies View RelatedI've had my XPS 720 desktop since January. It can be a good computer, but I've had too many problems with it and Dell support has been terrible. I've had to literally contact them at least ten, probably a lot more times, for each problem that I've had. Since I'm typing this in an iPhone, I'll just list them.
Two weeks after I got the system it would freeze during the middle of its' boot up and I had to have a mediocre Dell technican fix it.
The system reboots (turns off out of nowhere and instantly powers back up).
The system got the "screech of death" and was repaired ten days afterward.
The technican that came scratched up the system a lot.
Tons of boot up errors before getting into Windows.
Does anybody have any tips on how to get a full refund from Dell? The system has gotten really annoying and there's really no excuse for them not to do something other than another repair and Dell isn't as good as it should be at fixing it. I'll probably focus on each point individually and put up a good arguement, though refunds are really hit and miss. I'll be talking to an agent's manager's manager tomorrow and I really just want a refund at this point.
I had a bunch of problems getting Dell to refund my money for a laptop I returned.
I purchased a $1700+ Dell Studio 17 laptop using my company’s Employee Purchase Program on 1/13/2009 using my debit card.
I was very unhappy with its sound (totally unacceptable) and when after multiple attempts to remedy the situation failed I decided to return the laptop for a refund. Which I did on 2/6/2009.
When I was notified that the unit had arrived at Dell I called to find out when I could expect my refund and was notified that they would “credit my account quickly".
I told them that was a problem because the account that I ordered it on (my debit card) had to be canceled because it was suspected that it was compromised so the account they would try and credit no longer existed. I was told “no problem” we will issue you a check and it should be delivered in 5-7 working days .....
I have started this separate thread to get more visibility (for now) but this can be merged into the master 1558 thread eventually.
I have the laptop for 1 week now
Pros:
•Great screen, 1080p screen is easily the best thing about the laptop. Very bright and sharp.
•I5-520m is quite fast. Good enough for most task and even some gaming, I ran the beta of Starcraft for a dew mins and it ran at mid to high settings for most (I have 4570 GPU)
•6200N is a good card and is much faster than the g card I was using in Vostro. Connects to the router in about 10 secs if I turn it off and then turn it on while laptop is on.
•9 cell battery performance is decent, I think I get about 4 hours of use with light to middle load of use. With very light use I should be well over 4 hours.
Cons:
•Slot DVD player is noisy, makes one loud clicking noise when every you boot the laptop. Sometimes there are two clicks.
•Froze one time when I booted up one morning, had to reboot again by holding the power button. Not sure what happened there.
•Biggest issue is heat for me, coming from a 14” Vostro I thought this will produce less heat but it seems to produce the same amount. The touchpad is quite hot to the touch as well as the bottom area just below the laptop. These external temps do not fluctuate much with the change in the core temps, at least that is what it seems to me. My core temps have not been too bad. 35-38C idle, 40-46C with light use (internet surfing), ~50-55C watching youtube etc. 70-74C when stressed 100% for 5 minutes. So what can be done about heat as that is my biggest concern and I have to decided if I want to keep this laptop. I opened the bottom cover and saw the CPU is smack under it. CPU is quite small and the heatsink as well. I could not see where the fan is but it does not seem close to the CPU so no wonder you cannot get heat to get out. Has anyone tired put a larger heatsink over the CPU or put thermal paste?
•Fan Control is very poor but I am optimistic that eventually DELL can update bios to address that. Fan turning on and off every minute is not acceptable.
•Has anyone noticed some light vibration around the touch pad area, when you put your hand to feel it? My laptop seems to have it and it is the highest close to the touch pad area. Not sure if it is the fan or CPU or the DVD player.
Anyway need 1558 users advice as I would like to make the decision on this laptop if I want to keep it. I got it as refurb so the price is quite good for the specs but I do not want it to die after a year and a half.
I'm referring to the Dellienware M17x. I wanted to post this here because I will be purchasing this laptop from Dell Canada.
I was wondering if you guys could tell me how I can save money. I am aware of the EPP 7% discount. IS there any other discount that I could get?
I bought a m15x last year and sent it back since it was defective, I was offered a 5% discount on my next alienware purchase. I called Dell Canada's sales reps and they don't know anything about applying a credit from Alienware.
I sent the email with 5% discount to 5 different reps and they all said that they would send it to their managers and get back to me ASAP. well none of them have gotten back to me .....
I live out of the US and I am going to travel next week to New York and Los Angeles for a week.
I have an address in both locations but that does not help me because shipping takes more then on week for sure.
what does it mean by returning with credit? does it mean that i cannot get the full amount i paid, but instead i can buy other dell computer with the credit?
View 5 Replies View RelatedI had a studio xps16 but it was broken, so they sent me a replacement system.
but now, the replacement system is also broken. the replacement is brand new (they gave brand new as old laptop was 1 day old).
now, they have taken the old laptop back.
but the new laptop is new and so i had a new invoice, trackin no. and etc. Although the invoice charged me £0.00 as obviously, its a replacement...
If I buy a laptop from the outlet and select next business day shipping for $69
If I decide to return it for a 100% refund, will dell refund the shipping
I paid 1100 some for the 1705 about 4-5 years ago and than last year i extended my complete care for another 3 years and paid 380 some dollars.
so now dell is saying they do not have a 1730 and they do not have any alienware so they offered me a 1640 or refund.
i said refund. so now they are processing a refund but i have a feeling i am not going to get my 1400 back. does any one know how is dell going to $rew me this time?
I ordered a Dell Studio 1558 on January 19, 2010.
i5-520m
4gb 1066mhz
500gb 7200rpm
ATI 4570
1080p
backlit keyboard.
I'm obviously excited about receiving it, however.... after close to a week... it's still in "pre-production."
I've called a few times. First time I was told "It could take up to 48 hours to get out of pre-production and into in-production."
Fair enough. 48 hours later it was still in pre-production, so I called back and they told me it could be a payment issue. So I called the verification department and they told me everything was 100% good to go.
Anyway, different people telling me different things, finally I landed on some honesty. A representative told me that the problem is that there is a part on back-order and so that is why it hasn't moved into production yet. I'm guessing it's the processor, what do you guys think?
Anyway, the original delivery date was projected as February 4, 2010. The guy on the phone today said that I should expect the order to be moved into production within 48 hours (I'm not so sure I believe this) and that the delivery date will probably move to February 9, 2010.
I have absolutely no problem with this, part not in stock = no problem. My issue is, different reps telling me different stories. If it comes down to waiting till February 9 and I get my laptop then, I am fine with that, but if this drags on farther, I would rather cancel my order and purchase from another company.
What do you guys think? Also, has anybody actually received their 1558 yet? What do you think of it?
I ordered the 14z about a week ago and I dont remember them offering a free Windows 7 update. I guess I assumed it was included. I went to the website a few minutes ago and I see that its in red as an offer.
Do you think if I call Dell and tell them I want the upgrade or I will just cancel my order and reorder they will give it to me? Its seems silly for them to stop production of my laptop just for a free O.S. upgrade.
So about 3-4 weeks ago now I had to have my 7900GS replaced due to artifacting problems, and this ended up being a problem that was not fixed even after 3 repairs and replacements of the GPU itself, motherboard and screen, all got replaced about 3 or 4 times.
I rang up Dell for the 4th time, and asked to have a replacement but was told this was not possible until it gets to the stage where they need to take it in to the workshop. Anyway, the next day the technician came out and replaced the motherboard, GPU and screen again, and the problem was still there. I was sure that this would be fixed now, because they wanted to take it in to the workshop, which they did.
Now, I believe the problem has resurfaced, I was playing Crysis tonight and I had some more artifacting, the same type that I was getting before but, just in smaller areas instead of the whole screen. Here are some screenshots of the issue:
Screenshot 1
Screenshot 2
This has been happening on and off tonight, room temperature has been cool and I didn't notice any overheating.
Now I haven't noticed this within the last hour or so of playing, and goes away if I alt-tab then get back in game. The only other game I have been playing is Counter-Strike Source and I haven't noticed any artifacting in that, but that could be because it's nowhere near as graphically demanding.
I'm worried that the problem will keep coming back and possibly get worse, I have not overclocked nor plan to overclock and keep my machine in a very well ventilated area. This is not user error.
Using official Dell video drivers, was reformatted just week as well.
Do you think it's worth ringing Dell about this and try getting a replacement?
I just sent back a lemon of a XPS 1340 to Dell, got the confirmation that they received my return, and they noted the credit will appear on my statement up to 30 business days.....................
View 4 Replies View RelatedI currently have a 1645 on order and assuming I ever get it, I want to run Linux as the primary OS.
I would like to run vmware workstation with windows as a client. The reason behind this is that I primarily use the computer for work and need linux, but I need windows for a few things.
I understand that these days Dell simply ships a re-install disk if that much. I need a full version of windows to setup vmware. Does anyone know if the dell key can be used with a full version disk to do an install .....
Originally they called yesterday and offered me a replacement for an M17X but they would only give me 85% of the original ourchase price of the XPS.
I configured the M17X on the DELL website and also called the Sales department to clarify I could have Bu Ray reader and Dual ATI's added because these options are not on the web configurator. I was told I could add these options.
This morning a tech support representative called and we went through the configuration. He could not get the price to match what I had been quoted from the Sales department.
I bought a M2400 some days ago. I like it for most of the features: eSata, nice docking station, nice LED screen, backlite keyboard, etc.
But I can't live with the noisy fan that is on way too often when the laptop is docked.
I mean, I'm not using some CPU intentive programs here, I'm browsing the web and listening to music and the fan turns on!
I just recently placed an order for a Studio 1737 (replacing an Inspiron E1705). It comes with a 1 year warranty.
I'm debating whether it's worth spending $200+ to upgrade to a Dell 3 year warranty or should I get a 3 year Square Trade Warranty for less than $150 (I can get one for around $120 after a coupon)?
How much longer is this going to take? I have seen the average is 2 to 3 days but mine has been in over 5 days now. The last time I ordered a notebook from Dell they showed in production for a week after I recieved it. I'm afraid I'm going to come home and it is going to sit on my porch all day.
View 9 Replies View RelatedDell is sending me a replacement laptop and when I check the order details, it was placed on the 19th, it says In Production. When i call to check the status, it says my order is currently being processed. Normally replacement laptops are refurbs they just pull from teh outlet store. The delivery date is also "currently not available"
View 10 Replies View Relatedi am wondering about two deals going on now:
studio 15, intel core i7-720QM processor, 4GB RAM, 320GB 7200 HD bunch of stuff for $999:
http://configure.us.dell.com/dellsto...en&s=dhs&cs=19
or Studio 16XPS for $1149
http://www.dell.com/content/topics/s...=19&l=en&s=dh
i received my brand new studio laptop and stupid me droped it in the first 20 min of taking it out of the box and now the left side plastic is stickin out and its damaged, but its working fine.
question is can i return it and get it replaced? since its been like 1 day i got it.
I ordered a Latitude XT2(in sig) on May 10. As far as I know, there weren't any significant delays with this system (save the 1 day for the processor
View 4 Replies View Relatedif HP might do the Envy 17 this week?
Does HP normally introduce models during this show? What else do they really have to intro?
Alright, its been about 7 days for me now , and i am enjoying it. It felt 10
Here are a few things that i found answers too using my system, mostly you wont find anywhere properly ...
1. HDMI is 1.3 and i got a HDMI 1.3 cable 15ft for about 5$ and it can transfer HD AUDIO too over the cable. So its both sound and video over the same cable and it works flawlessly.
2. I have 1080p screen so my signal is 1080p , but my TV is most likely 720p (VIZIO 32 inch 2 years old - bought from costco) and i am able to see very well , it automatically converts from 1080p to 720p and it looks perfect on TV and i can hear the TV audio is stere
Over the last few days I've read countless posts abt the same problem as I've been having with my Acer Aspire 5920G. It all started a week ago. I had shut down my laptop the night b4 and in the morning as usual I pressed the power button to start it up, it started up, completed POST and then powered on with a blank/switched off LCD screen and I could hear it going all the way up to the Vista log-on screen...... all this time with a blank screen that had no power. I kept it for a few minutes and then switched it off.
When i tried to restart,........the laptop powers on, the Bluetooth light comes on and the Hard drive led flickers a couple of times and then it'll just sit there unable to load the BIOS! Naturally I thought something was wrong with the BIOS for it to not start or complete POST. But I had absolutely no idea where the BIOS battery was located, so I couldn't do very much abt it (now I've some idea where it is, after a week of tinkering with the motherboard.)
But just to be on the safe side, over the last week I checked the RAM (which was OK), took out and reseated my GPU board (seemed OK, the GPU could have been the culprit coz of the blank screen), removed the Heat Sink (which was covering the CPU and which also acted as a Heat Sink for the GPU) and checked the CPU. The thermal paste that was covering the CPU had melted all around it, so I replaced it with new thermal paste after I cleaned it. Then I disconnected and reconnected the Heat Sink Fan and put it all back together. It didn't restart! The same symptoms as b4 appeared again. But this time after a few secs, it went into an infinite loop of powering on and restarting every 5 or so seconds.
So I thought, I'll give it one last go b4 chucking it for a new laptop! Since the first symptom of the whole problem when this all started was a LCD screen that wasn't working...... I removed all the coverings of the screen and detached and reconnected the two LCD inverter cables connected to the inverter boards thats located just below the screen and then after removing the back covering of the LCD screen, I detached and reconnected the LCD cable just behind the screen. The attachment of this cable is very fragile and flimsy. I've a feeling that this is what caused all the problems. It did seem loose!........
I just bought a new U310 , the system is good as of now , but only issue which is bothering me is that it has a week wifi signal Is there any way to boost up the wifi signal.
View 6 Replies View RelatedI got my m1330 used with 1 light of battery health lit. I've been using it fairly for a month. One time I noticed I got only about 1 hour on battery power.
I don't know... i'm having serious problems with this notebook. It was very slow because got really hot until I upgraded it to A15 where it somehow works... What should be done for me to request a replacement?....