I had a studio xps16 but it was broken, so they sent me a replacement system.
but now, the replacement system is also broken. the replacement is brand new (they gave brand new as old laptop was 1 day old).
now, they have taken the old laptop back.
but the new laptop is new and so i had a new invoice, trackin no. and etc. Although the invoice charged me £0.00 as obviously, its a replacement...
This notebook is so vastly overpriced I do not know how dell can stay in business when coming up with new products like this. Look at this...
View 10 Replies View RelatedI'm deciding between the HP 8730w or the Dell M6400, and was wondering how solid the laptop feels, and if the early software quirks (like the sound breakage) have been resolved?
View 3 Replies View RelatedI'm looking at getting a SXPS(still trying to decide between the 16 and 13) and just wanted to get your opinions on whether or not you think the solid state drives are worth the extra money.
View 10 Replies View RelatedSo this is the only thing that I cannot decide, is the 16" rgbled worth the extra 250£? Is the wled 15.6" full hd and is it good enough?
My second question is this, i am from croatia but this september i am enrolling in university in UK (16th sept.), and I saw that the 220£ discount is ending on the 26th of august,
is it possible to delay the delivery or to specify the date you would like the delivery to be made?
I've had my XPS 720 desktop since January. It can be a good computer, but I've had too many problems with it and Dell support has been terrible. I've had to literally contact them at least ten, probably a lot more times, for each problem that I've had. Since I'm typing this in an iPhone, I'll just list them.
Two weeks after I got the system it would freeze during the middle of its' boot up and I had to have a mediocre Dell technican fix it.
The system reboots (turns off out of nowhere and instantly powers back up).
The system got the "screech of death" and was repaired ten days afterward.
The technican that came scratched up the system a lot.
Tons of boot up errors before getting into Windows.
Does anybody have any tips on how to get a full refund from Dell? The system has gotten really annoying and there's really no excuse for them not to do something other than another repair and Dell isn't as good as it should be at fixing it. I'll probably focus on each point individually and put up a good arguement, though refunds are really hit and miss. I'll be talking to an agent's manager's manager tomorrow and I really just want a refund at this point.
I had a bunch of problems getting Dell to refund my money for a laptop I returned.
I purchased a $1700+ Dell Studio 17 laptop using my company’s Employee Purchase Program on 1/13/2009 using my debit card.
I was very unhappy with its sound (totally unacceptable) and when after multiple attempts to remedy the situation failed I decided to return the laptop for a refund. Which I did on 2/6/2009.
When I was notified that the unit had arrived at Dell I called to find out when I could expect my refund and was notified that they would “credit my account quickly".
I told them that was a problem because the account that I ordered it on (my debit card) had to be canceled because it was suspected that it was compromised so the account they would try and credit no longer existed. I was told “no problem” we will issue you a check and it should be delivered in 5-7 working days .....
what does it mean by returning with credit? does it mean that i cannot get the full amount i paid, but instead i can buy other dell computer with the credit?
View 5 Replies View RelatedIf I buy a laptop from the outlet and select next business day shipping for $69
If I decide to return it for a 100% refund, will dell refund the shipping
I paid 1100 some for the 1705 about 4-5 years ago and than last year i extended my complete care for another 3 years and paid 380 some dollars.
so now dell is saying they do not have a 1730 and they do not have any alienware so they offered me a 1640 or refund.
i said refund. so now they are processing a refund but i have a feeling i am not going to get my 1400 back. does any one know how is dell going to $rew me this time?
I just sent back a lemon of a XPS 1340 to Dell, got the confirmation that they received my return, and they noted the credit will appear on my statement up to 30 business days.....................
View 4 Replies View RelatedI really need to know if i can get them to give me a break from being just a week after the 30 days warranty, should i tell them about the B.B.B.?
Would that matter, cuz i have many heat issues with my sxps16?
I don't think that's fair to get a new one and take the chance of getting their refurb parts
I currently have a 1645 on order and assuming I ever get it, I want to run Linux as the primary OS.
I would like to run vmware workstation with windows as a client. The reason behind this is that I primarily use the computer for work and need linux, but I need windows for a few things.
I understand that these days Dell simply ships a re-install disk if that much. I need a full version of windows to setup vmware. Does anyone know if the dell key can be used with a full version disk to do an install .....
Originally they called yesterday and offered me a replacement for an M17X but they would only give me 85% of the original ourchase price of the XPS.
I configured the M17X on the DELL website and also called the Sales department to clarify I could have Bu Ray reader and Dual ATI's added because these options are not on the web configurator. I was told I could add these options.
This morning a tech support representative called and we went through the configuration. He could not get the price to match what I had been quoted from the Sales department.
I bought a M2400 some days ago. I like it for most of the features: eSata, nice docking station, nice LED screen, backlite keyboard, etc.
But I can't live with the noisy fan that is on way too often when the laptop is docked.
I mean, I'm not using some CPU intentive programs here, I'm browsing the web and listening to music and the fan turns on!
Overview:
If you have never heard about Windows tax, Windows refund or anyone ever getting refund for Windows OS then perhaps it is time to look it up.
I don't think many people are aware of the fact that it is possible (and you have the all the rights to) to get a refund for Windows OS if you aren't planning to use it.
Getting Windows OS refund is like returning unused/unneeded product to get your money back. For example, if you are using Linux on your computer, why should you pay for Windows OS? Or, if your study institution provides FREE premium Windows OS, why should you pay for the crippled one that comes with your computer? Why should you even be forced to use Windows?
I decided not to pay for Windows OS. It is in the principle.
Please note: The key in getting Windows OS refund is in DECLINING the EULA agreement the first time computer boots up (or not turning computer on at all). If you accepted the EULA you are out of luck!
Here is how I got Windows OS refund from Acer Canada:
I purchased my Acer Aspire 1410 from Canadian Staples Business Depot. For 5 days I played around with it by booting Ubuntu Linux from SDHC card to make sure it was working correctly, there were no defects, etc, and after making the final decision of keeping the notebook, I picked up the phone and called Acer Technical Support (1-866-706-2237).
After getting a hold for an agent I explained that I would like to get a refund for Windows Vista Home Premium that came pre-installed on my laptop and quoted EULA agreement:
Quote:
By using the software, you accept these terms [of EULA agreement]. If you do not accept them, do not use the software. Instead, contact the manufacturer or installer to determine their return policy for a refund or credit...................
I'm having a tough time replacing the hard drive in my dell xt. The hard drive (a pata 80gb) started stuttering so I had a replacement sent out.
The replacement has a cable that is a female connector and my connector from the motherboard is a female also so it won't connect.
My original connector had sensitive copper pins that I broke when doing this install so I can't use that one.
I have an m1710 with complete care and I accidently spilled coke on it while it was still on. It now doesnt turn on anymore. I wanted to know if dell will fix it with spare parts or give me a replacement like m17x?
View 4 Replies View Relatedi have an xps m1530 for 6 months now and i have no issues with its 8600gt, however im worried as it will fail as time goes on.
so my question is, does dell/nvidia had fix the soldering issue on its 8 series cards ?
if i would ask for a replacement, would i get a new 8600gt GPU or the old-waiting-to-defect 8600gt card ?
I read lots of people getting replacements for their 2-4 yr old laptops with Dell warranty. I've been using my e1505 since June 2007 and just ordered 1558 last weekend, but with only 1-yr basic warranty.
Which warranties are those people using? Premium or Advanced? Which is comparable to "Complete Care"? Also, would it be cheaper to buy more expensive warranty at the checkout or buy extension once I receive the system?
Warranties cost only a few hundred dollars and people just seem to be getting amazing replacement laptops, like e1505 to SXPS 16.
so i had a e1705 that went bad so i got a new xps 1730 as replacement. so it has been acting up where it will shutoff while working for no reason and from what i have read most xps problems become nightmares so if for wot eva reason dell can not fix my 1730 what will dell replace it with?
View 10 Replies View Relatedis the system installation the same on a replacement or is it anything different? Does the system come packaged like a brand new system would?
View 7 Replies View RelatedI take online classes and work from home, and have given replacement parts and shipping it to depot enough chances.
What might the replacement be? I have an i9300 17" truelife, 2.0ghz, 1gb ram, xp pro sp2, 6800go, 60gb 7200rpm hd .....
I ask because i was offered a m1730 straight replacement but with a 8700 card rather than a 8800 which i have in my machine.
They said the card would be replaced at a later date. Does that count as an equal exchange?
Well my E1705 was sent in for warranty, and Dell informed me a few weeks ago I would be recieving a replacement system instead of them fixing mine. I guess they were out of stock of parts needed to fix my trusty E1705....
View 15 Replies View RelatedAfter some issues i had with my GPU, Dell agreed to replace both my Heatsink and Motherboard, and i wanted to ask those who have had replacements in the past; has anything changed since july 2008? (when i bought my m1530)
have they improved the heatsink, or even changed it? ( i got the aluminum one, crappy piece of engineering right there )
and im sure the GPU issues are still present, but do they run cooler now ?
im asking this because in July the "defective Nvidia GPUs" were still in the dark, and the news about them was a mere rumor...
Have finally got Dell to agree to replace my motherboard (my 3rd in 18 months), but they say I also need a new heatsink/fan to fix my overheating GPU problems (100 degrees + under load).
They are doing the motherboard under warranty, but refusing to pay for the heatsink. According to them, the two issues are not connected...
My question is, is there any point having the heatsink replaced if it's just going to be the same defective component?
I have to buy a new notebook for work before July - before the money disappears. Wondering if anyone has any info if Dell will have any new Latitudes out by then or not. I am looking at the 14" size.
I could not find any roadmaps that showed if there are any mainstream quadcores on the horizon.
So i called Dell today to try and get a replacement for my broken XPS and was told that although my laptop would probably have qualified for a replacement, it has been too long since the last repair for it to qualify.
The rep said that in order for a replacement to be issued the laptop must break within only 1 month of the repair. So after about 1.5 hours on the phone i am getting a guy to come fix it within the next couple of days.
I still want a replacement as this laptop no longer fits with my needs and i know it will break down eventually again anyways whether it be in a month or in a year.
I have read a lot of posts which refer to faulty laptop replacement within the first 21 days of ownership. I am in the UK and recall that when I bought a Dell 20" monitor a few years back there was a limitation of 30 days for replacement with a new item.
Following that period, any replacement would be a re-furbished unit. During the 30 day period Dell sent me 3 replacement monitors before I got one with acceptable backlight bleed. They kept sending them without picking up the previous ones. Eventually they arranged a time to collect all the less than perfect monitors.
Can someone post a link to this policy of replacement with new for the first 21 or 30 days only? I have read the Customer Master Service Agreement, the Basic Hardware Support and the XPS NBD Warranty, but I can still find no reference to this policy.
