I just sent back a lemon of a XPS 1340 to Dell, got the confirmation that they received my return, and they noted the credit will appear on my statement up to 30 business days.....................
View 4 RepliesAfter updating to the latest IDT driver (Nov 11) from the dell webpage STACSV.EXE radomly takes up around 50% cpu usage.
I've rolled back to the July 8th drivers to see if it happens again.
last night I spilled some water ( ) on my recently bought dell studio 17 laptop. It was mostly over the mouse finger pad and a little over the space bar.
It was turned on and plugged into the wall. The screen froze an nothing worked. I unplugged it from the wall and unplugged the battery and tried to tip the water out.
I left it in a tilted position overnight. It still wont turn on but when the battery goes on the white light on the side turns on.
Anyways I just wanted to get some advice on what to do. I called the Dell tech support but they were closed. If i send it in how long does that usually take and how much should i expect to pay for this type of problem?
I've never seen this before. recently (and I mean within the last few days) my laptop has picked up this strange quirk that it resets its system time to 10/10/10 10:10am. I've done a full virus scan (microsoft security essentials) and turned up nothing - a clean system. Windows 7, not that much crap on it, mostly games. Fully updated.Â
Anyway, part of me is thinking cmos battery, but the paranoid side is reformatting and reinstalling anyway, as much as I hate to do it again. My question is, is this the default time the bios will reset to in the event of a bad cmos battery? Or have I maybe picked something up I haven't detected.
At any rate I've had this machine for less than a year, I find it highly unusual that the cmos battery would die so quickly. I have ancient desktops that are still ticking.Â
I've had my XPS 720 desktop since January. It can be a good computer, but I've had too many problems with it and Dell support has been terrible. I've had to literally contact them at least ten, probably a lot more times, for each problem that I've had. Since I'm typing this in an iPhone, I'll just list them.
Two weeks after I got the system it would freeze during the middle of its' boot up and I had to have a mediocre Dell technican fix it.
The system reboots (turns off out of nowhere and instantly powers back up).
The system got the "screech of death" and was repaired ten days afterward.
The technican that came scratched up the system a lot.
Tons of boot up errors before getting into Windows.
Does anybody have any tips on how to get a full refund from Dell? The system has gotten really annoying and there's really no excuse for them not to do something other than another repair and Dell isn't as good as it should be at fixing it. I'll probably focus on each point individually and put up a good arguement, though refunds are really hit and miss. I'll be talking to an agent's manager's manager tomorrow and I really just want a refund at this point.
I had a bunch of problems getting Dell to refund my money for a laptop I returned.
I purchased a $1700+ Dell Studio 17 laptop using my company’s Employee Purchase Program on 1/13/2009 using my debit card.
I was very unhappy with its sound (totally unacceptable) and when after multiple attempts to remedy the situation failed I decided to return the laptop for a refund. Which I did on 2/6/2009.
When I was notified that the unit had arrived at Dell I called to find out when I could expect my refund and was notified that they would “credit my account quickly".
I told them that was a problem because the account that I ordered it on (my debit card) had to be canceled because it was suspected that it was compromised so the account they would try and credit no longer existed. I was told “no problem” we will issue you a check and it should be delivered in 5-7 working days .....
what does it mean by returning with credit? does it mean that i cannot get the full amount i paid, but instead i can buy other dell computer with the credit?
View 5 Replies View RelatedI had a studio xps16 but it was broken, so they sent me a replacement system.
but now, the replacement system is also broken. the replacement is brand new (they gave brand new as old laptop was 1 day old).
now, they have taken the old laptop back.
but the new laptop is new and so i had a new invoice, trackin no. and etc. Although the invoice charged me £0.00 as obviously, its a replacement...
If I buy a laptop from the outlet and select next business day shipping for $69
If I decide to return it for a 100% refund, will dell refund the shipping
I paid 1100 some for the 1705 about 4-5 years ago and than last year i extended my complete care for another 3 years and paid 380 some dollars.
so now dell is saying they do not have a 1730 and they do not have any alienware so they offered me a 1640 or refund.
i said refund. so now they are processing a refund but i have a feeling i am not going to get my 1400 back. does any one know how is dell going to $rew me this time?
I really need to know if i can get them to give me a break from being just a week after the 30 days warranty, should i tell them about the B.B.B.?
Would that matter, cuz i have many heat issues with my sxps16?
I don't think that's fair to get a new one and take the chance of getting their refurb parts
I currently have a 1645 on order and assuming I ever get it, I want to run Linux as the primary OS.
I would like to run vmware workstation with windows as a client. The reason behind this is that I primarily use the computer for work and need linux, but I need windows for a few things.
I understand that these days Dell simply ships a re-install disk if that much. I need a full version of windows to setup vmware. Does anyone know if the dell key can be used with a full version disk to do an install .....
Originally they called yesterday and offered me a replacement for an M17X but they would only give me 85% of the original ourchase price of the XPS.
I configured the M17X on the DELL website and also called the Sales department to clarify I could have Bu Ray reader and Dual ATI's added because these options are not on the web configurator. I was told I could add these options.
This morning a tech support representative called and we went through the configuration. He could not get the price to match what I had been quoted from the Sales department.
I bought a M2400 some days ago. I like it for most of the features: eSata, nice docking station, nice LED screen, backlite keyboard, etc.
But I can't live with the noisy fan that is on way too often when the laptop is docked.
I mean, I'm not using some CPU intentive programs here, I'm browsing the web and listening to music and the fan turns on!
A couple of minutes after I start up my laptop in the morning I get this alert:
"Host Process for Windows Services stopped working and was closed".
This is followed by my audio going out; an alert pops up in the tray that Audio Has Stopped Working. I can turn it back on but this keeps happening I have all the latest drivers).
I just ordered a hard drive from DELL website, and I got an email " Dell Order Has Been Acknowledged for Dell Purchase ID: ******* ".
the content says "Thank you for your recent order. It has been received and is being reviewed."
Overview:
If you have never heard about Windows tax, Windows refund or anyone ever getting refund for Windows OS then perhaps it is time to look it up.
I don't think many people are aware of the fact that it is possible (and you have the all the rights to) to get a refund for Windows OS if you aren't planning to use it.
Getting Windows OS refund is like returning unused/unneeded product to get your money back. For example, if you are using Linux on your computer, why should you pay for Windows OS? Or, if your study institution provides FREE premium Windows OS, why should you pay for the crippled one that comes with your computer? Why should you even be forced to use Windows?
I decided not to pay for Windows OS. It is in the principle.
Please note: The key in getting Windows OS refund is in DECLINING the EULA agreement the first time computer boots up (or not turning computer on at all). If you accepted the EULA you are out of luck!
Here is how I got Windows OS refund from Acer Canada:
I purchased my Acer Aspire 1410 from Canadian Staples Business Depot. For 5 days I played around with it by booting Ubuntu Linux from SDHC card to make sure it was working correctly, there were no defects, etc, and after making the final decision of keeping the notebook, I picked up the phone and called Acer Technical Support (1-866-706-2237).
After getting a hold for an agent I explained that I would like to get a refund for Windows Vista Home Premium that came pre-installed on my laptop and quoted EULA agreement:
Quote:
By using the software, you accept these terms [of EULA agreement]. If you do not accept them, do not use the software. Instead, contact the manufacturer or installer to determine their return policy for a refund or credit...................
My laptop is an inspiron 1520, about a year old now. Ever since I've had it, the hard disk drive has been making a loud, random click from time to time. Sometimes, it will click twice in the space of two minutes, sometimes it will click only once in two or three days.
Typically it's simply a loud snapping sound, like if you get a pencil and snap it against a wooden desk. It doesn't make any other sounds besides the usual hard drive sounds.
For about a quarter of a second, the system pauses. I think it's related to heat, as it happens most often while playing a graphic-intensive game.
My Inspiron 5110 laptop will not boot. It is displaying the Dell logo and the progress bar loads about 25%, then it stops. F2, F12 buttons are not working. Fn key + power button is not working. What can i do? The warranty has expired.
View 3 Replies View RelatedI get the following message everytime I turn my laptop on (Inspiron 1530) and there's only an OK button to press which just keeps bringing up the same message!
"Logon Process Initialization Failure
Interactive logon process initialization has failed.
Please consult the event log for more details"
As i can't even start up my computer, I can't view the event log ....
i used to have 44 processes at boot but now its at 49 - 51, i have not changed anything or installed anything new? any ideas its been the same for the past 3 days or so and ive tried restarting
View 4 Replies View RelatedI just got my new x100e laptop today, and i really like it. But, it has a problem.Â
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I am connected to my wireless network at home, and it works properly on my other computers at house. But on the x100e, the connection drops from time to time. Suddenly, the internet is gone, but ten seconds later, the network is back up again.Â
It's not that big a problem, but it is frustrating to lose the internet from time to time. It happens from every 5 minutes to once 30 minutes.Â
It really annoys me that my new laptop, (Just a week old) when turned on takes a very long time before it starts. After the HP logo, it will show a blank page where my cursor can be moved, then it will stay a very a long time so I end up shutting it down then turning on again and again until it finally starts up. This really takes a lot of my time specially I use my laptop for work.
View 6 Replies View RelatedI'm trying to upgrade the operating system on my laptop. Preinstalled Windows 7 x64 Home Basic, and I update to Windows 8 x64 Professional. At the end of the installation process hangs and all I see on the screen - this is the logo in the center of the screen, a few words at the bottom and five frozen in one position points that previously ran in a circle.
I repeated the installation several times, but all of these attempts have ended the same way.
Have any of you have a similar situation and how you solved it?
I have a laptop - Dell Inspiron N5110.
I just requested refund for my laptop and booked an appointment for the collection on 12-May-09.
I have looked many threads in this forum and everyone said the label of return authorization code has to be printed off and stick it on the box.
But I asked for that thing on the phone and they said I do not need to do this, they told me what all I have to do is just put everything back to the original box and wait for someone to collect it, and then the system will check it for me to give me back the money.
I have made another call to confirm this and she told me the same thing
I'm using Dell Inspiron N5110 and recently did fan cleaning on my laptop. Once I've completed the fan cleaning, Â my laptop doesn't detect my charger. No error message appears and my laptop only can be switched on by using battery power.
View 3 Replies View RelatedMy dell xps fan is running constantly without running any heavy programs like games and stuff.
Don't know what the problem is the processes in the task manager also don't show any large processes. Updated my BIOS and cleaned the vents still no change.
And all the games which i try to play either lag or don't start up. So uninstalled and updated the Nvidia drivers still no change.
My xps was normal 2 days ago and now its acting weird!!
It seems as if they only refund products that are within the 21 days after the order. But my laptop, specifically the studio 1558, had to be delayed, and I received it after the 21 days. Now I've had this laptop for 5 days and there was at least one random shutdown a day, which seems to be a very common problem to many people with this particular laptop.
Is there a way to refund this laptop?
Or are there exceptions?
They did in fact asked me whether I still wanted to resume the order the laptop, as they were waiting for a piece of hardware about 2-3 weeks after i placed the order; however, this seems like a coincidence or an extremely poor business tactic, as they probably have known about this flaw.
I have posted this before, but I am getting really tired of Dell's customer service (after 2 non working units!) and this one was my screw up
The Studio 17 is too bulky and heavy; I wouldnt mind getting a 15 with the same specs or even an inspiron or Vostro-
There are several good deals with Vostros- are there any advantages to the Vostro line?
So How would I go about getting Dell to accept a return of the studio w/o a restocking fee---
Could I just tell them that the bottom and top of the computer get exceedingly hot and the machine randomly turns on and off?
I have been using my new studio 17 for the last three days had several questions that I would appreciate input on. First my MO: Most of my laptop computing is word processing, net surfing, picture stuff, occasional spreadsheet, occasional movie, no gaming. Most of my laptop use is sitting up in bed with the machine on my lap, balanced on my right leg, or set down on the bed to my right side, or sitting in the recliner with the unit on my lap, or on the back deck with unit on my lap. Only travel with the laptop 1-3 times per year (car travel).
I'm coming from a 2001 dell latitude 14" machine which has been stone cold reliable but of course severely outdated. I'm old and not concerned with the style or look of a computer, I have old eyes and need easy to read screens and font sizes. I tend to buy more computer than I need initially and keep it for many years past when people would normally upgrade. I tend to be more concerned with ergonomics, user friendliness, and robustness of design than I am with processor speed, video cards, memory etc. The one exception here is I really like/need a bright clear display.
My studio 17 is configured with the T6400, 4gb ram, backlite keyboard, wled 1440x900 display, ATI HD 3650 etc.
Initial impressions
Good: It is of course much faster than my 2001 dell, especially on boot up and shut down. The clarity and brightness of the display is a beautiful thing and the viewing angles are good as well. I pulled up an instant movie from netflix and it is very impressive, although the movie didn't play fullscreen as there was about an inch of unused screen on either side of the movie. The backlite keyboard is nice.
Uncertain:
- Maybe it is my imagination but the keyboard on this thing seems squishy. Almost like it is uneven and set too low in the chassis. The keys have very little tactile feedback. A number of times now I've been flying along wordprocessing and find that even though I pressed the key the entry was never made.
- There is quite a bit of flex in the screen it seems. I learned real quick to make sure to grasp the screen right in the middle when closing/opening the lid. It's a bit disconcerting to see the dell symbol on the back of the lid distort when the screen flexes as you close the lid if you don't grasp it right in the middle.
- There are no standoffs at the top of the screen to keep it from contacting the palm rests when the lid is closed. Picking the machine up with one hand in the center front as I normally do results in the lid flexing and touching the palm rest in the camera/mic area at the top of the display.
- While there is a boatload of screen real estate, the icons/text are small which is not good at all. Can these be increased in size without loosing any clarity? I need all aspects of the display - icons, text, menus, etc bumped up in size a bit.
- While I like the 17" screen, and I thought the number pad would be nice to have, I really dislike that the it causes the alpha keyboard and corresponding touch pad to be offset to the left of the chassis. The touch pad obviously has to be centered relative to the alpha keyboard for proper word processing and data entry. This is not that big of an issue when the machine is used on the desk but it causes an imbalance when used on the lap. In order to use the machine with keyboard/touchpad centered the whole machine has to be shifted to the right which causes the right side to tip over to the right. In short it makes it very awkward to use this machine on anything other than a desk. In addition, I think compounding this lap unfriendly nature is the whole gigantic hinge design and how deep this laptop is.
I fully understand that this machine is marketed as a "desktop replacement" and maybe I would be better served with a 15" model. What would be really nice though is to have the 17" screen, lose the number pad, and center the alpha keyboard and touchpad in the center of the chassis. This would make laptop computer more user friendly.