I had a bunch of problems getting Dell to refund my money for a laptop I returned.
I purchased a $1700+ Dell Studio 17 laptop using my company’s Employee Purchase Program on 1/13/2009 using my debit card.
I was very unhappy with its sound (totally unacceptable) and when after multiple attempts to remedy the situation failed I decided to return the laptop for a refund. Which I did on 2/6/2009.
When I was notified that the unit had arrived at Dell I called to find out when I could expect my refund and was notified that they would “credit my account quickly".
I told them that was a problem because the account that I ordered it on (my debit card) had to be canceled because it was suspected that it was compromised so the account they would try and credit no longer existed. I was told “no problem” we will issue you a check and it should be delivered in 5-7 working days .....
I've had my XPS 720 desktop since January. It can be a good computer, but I've had too many problems with it and Dell support has been terrible. I've had to literally contact them at least ten, probably a lot more times, for each problem that I've had. Since I'm typing this in an iPhone, I'll just list them.
Two weeks after I got the system it would freeze during the middle of its' boot up and I had to have a mediocre Dell technican fix it.
The system reboots (turns off out of nowhere and instantly powers back up).
The system got the "screech of death" and was repaired ten days afterward.
The technican that came scratched up the system a lot.
Tons of boot up errors before getting into Windows.
Does anybody have any tips on how to get a full refund from Dell? The system has gotten really annoying and there's really no excuse for them not to do something other than another repair and Dell isn't as good as it should be at fixing it. I'll probably focus on each point individually and put up a good arguement, though refunds are really hit and miss. I'll be talking to an agent's manager's manager tomorrow and I really just want a refund at this point.
what does it mean by returning with credit? does it mean that i cannot get the full amount i paid, but instead i can buy other dell computer with the credit?
I had a studio xps16 but it was broken, so they sent me a replacement system.
but now, the replacement system is also broken. the replacement is brand new (they gave brand new as old laptop was 1 day old).
now, they have taken the old laptop back. but the new laptop is new and so i had a new invoice, trackin no. and etc. Although the invoice charged me £0.00 as obviously, its a replacement...
I paid 1100 some for the 1705 about 4-5 years ago and than last year i extended my complete care for another 3 years and paid 380 some dollars.
so now dell is saying they do not have a 1730 and they do not have any alienware so they offered me a 1640 or refund.
i said refund. so now they are processing a refund but i have a feeling i am not going to get my 1400 back. does any one know how is dell going to $rew me this time?
I just sent back a lemon of a XPS 1340 to Dell, got the confirmation that they received my return, and they noted the credit will appear on my statement up to 30 business days.....................
I really need to know if i can get them to give me a break from being just a week after the 30 days warranty, should i tell them about the B.B.B.?
Would that matter, cuz i have many heat issues with my sxps16? I don't think that's fair to get a new one and take the chance of getting their refurb parts
I currently have a 1645 on order and assuming I ever get it, I want to run Linux as the primary OS.
I would like to run vmware workstation with windows as a client. The reason behind this is that I primarily use the computer for work and need linux, but I need windows for a few things.
I understand that these days Dell simply ships a re-install disk if that much. I need a full version of windows to setup vmware. Does anyone know if the dell key can be used with a full version disk to do an install .....
Originally they called yesterday and offered me a replacement for an M17X but they would only give me 85% of the original ourchase price of the XPS.
I configured the M17X on the DELL website and also called the Sales department to clarify I could have Bu Ray reader and Dual ATI's added because these options are not on the web configurator. I was told I could add these options.
This morning a tech support representative called and we went through the configuration. He could not get the price to match what I had been quoted from the Sales department.
Overview: If you have never heard about Windows tax, Windows refund or anyone ever getting refund for Windows OS then perhaps it is time to look it up.
I don't think many people are aware of the fact that it is possible (and you have the all the rights to) to get a refund for Windows OS if you aren't planning to use it.
Getting Windows OS refund is like returning unused/unneeded product to get your money back. For example, if you are using Linux on your computer, why should you pay for Windows OS? Or, if your study institution provides FREE premium Windows OS, why should you pay for the crippled one that comes with your computer? Why should you even be forced to use Windows?
I decided not to pay for Windows OS. It is in the principle.
Please note: The key in getting Windows OS refund is in DECLINING the EULA agreement the first time computer boots up (or not turning computer on at all). If you accepted the EULA you are out of luck!
Here is how I got Windows OS refund from Acer Canada: I purchased my Acer Aspire 1410 from Canadian Staples Business Depot. For 5 days I played around with it by booting Ubuntu Linux from SDHC card to make sure it was working correctly, there were no defects, etc, and after making the final decision of keeping the notebook, I picked up the phone and called Acer Technical Support (1-866-706-2237).
After getting a hold for an agent I explained that I would like to get a refund for Windows Vista Home Premium that came pre-installed on my laptop and quoted EULA agreement:
Quote:
By using the software, you accept these terms [of EULA agreement]. If you do not accept them, do not use the software. Instead, contact the manufacturer or installer to determine their return policy for a refund or credit...................
i really like the way NBR team reviews verious things and users post their thoughts and experiencs.
my issue is with my dell studio 1535 which has 4gb ram, 8100 intel c2duo and 250 gb hdd (wd). i bought it on august last year. so there is only 3 months left on warranty.
the hdd recently giving problem. in win vista a yellow icon blinking in the system tray showing a msg "a hard drive in the system showing that it may fail". i chk in linux if the msg is really need to be resolved, i get this .....
I was using my Dell XPS 15z when it turned off (didn't shut down). The system made a click noise and then it was gone; it will not power on. I get no battery lights and I get nothing when pressing the power button. I verified the AC adapter is working. When I plug the AC power in the wall socket, the light comes on; however, when I connect the Ac to the laptop the power light goes out on the AC adapter. The system was not hot, no burning smells. There appears to be substantial number of XPS systems experiencing the same failure. I have tried a second AC adapter and no joy. I have read most of Dell's responses to this same issue. The fell its a motherboard failiure. Has Dell issued a recall for XPS 15Z since this is a known issue?Â
I have a dell 1749 with I7 and the ATI graphics card and loved it till today when I applied the recommended A04 version bios update. It stopped at 69 out of 70 in the install process for over an hour and then I had a brick!
Dell have agreed to replace the unit as it is less than a month old and totally fried, it wont even get to the dell logo stage which means you can't revert to the previous bios.
It may have been that it was already faulty but I would be very wary of updating the bios at this time.
I have an Inspiron N5010, roughly two and a half years old. It's been a pretty good computer. It would never crash unless it overheated, and to solve that I soon bought a cooler. I've never really had too much a crashing problem, besides an odd crash here or there when, I'm assuming the problem is, a number of programs running large processes and taking up a vast amount of RAM, and even then it usually is quite warm.Â
Lately I've not used the computer as much as I used to say, over the summer, but I'm still on it often. Normally I have a few tabs of Chrome open, and sometimes iTunes will be running as well. There's not usually anything more than that. However, my computer has randomly started to crash. Out of complete nowhere, with no warning whatsoever, the computer stops working and just... shuts down, as if it were overheating or something. At first I thought it had been due to charge, or had simply died on me, but when I plugged it back in both times it's done it now, I learn the battery has been probably a little under 100% when it crashed. The battery is quite new, received no sooner than November of last year.
The computer, when it crashes, is not warm at all either. Perhaps a little from where my hands were, but never warm enough to think it overheated. In the past three weeks, it's crashed twice. I know that sounds a bit little, but both times very little was actually being done. When it comes to school and projects and whatnot, when the workload really gets heavy (and it will!), I'm concerned it might start crashing more and more, or not be able to handle a heavy workload.
My laptop will randomly turn off. I don't think that it is overheating because sometimes it just shuts off like 1 minutes after i turn it on. I don't feel any heat coming from the fan or anything. When it turns off it doesn't go through the shutdown process it just turns off. Iv'e tried a factory reset and a complete virus/malware scan.Â
today I bricked my new 1645 when I was examing the BIOS for the 1647. The BIOS release 1647_A00.exe released this month automatically begins flashing on an 1645
and does not seem to check compatibility or confirm with the user before it updates.
The BIOS is completely incompatible with the 1645 to say the least, so be very careful if you download it on to a non-1647 system.
Dell is building a new system due to this really sad event. Rip XPS 1645 - December 5th 2009.
I am working on a Dell Inspiron 1501 laptop. At first the laptop displayed a message when first turned on "Warning: the battery cannot be identified This system will be unable to charge this battery.
Press any key to continue." I googled this warning and some recommended that the BIOS be upgraded. After the BIOS was upgraded the warning message did indeed go away.
But Windows XP still does not recognize this battery, and shows the laptop to be running on AC power even when the power adapter is not plugged in. Also, the charge light on the laptop does not light when the power adapter is plugged .....
*UPDATE* The design is on the inside aswell. See pictures below.
I just wanted to give everybody a headsup that may be thinking about purchasing a Dell laptop and choosing the black chainlink color.
A little backstory:
I'm starting college at the end of the month, and was looking at getting a laptop for my classes. I really liked the Studio 15, read quite a bit of reviews and finally built it all online and got it ordered.
What I DIDN'T know was that the color option, Black Chainlink, was actually a design .....
On Start, I receive a message: Warning: The battery cannot be identified. The system will be unable to charge this battery. Press any key to continue.
When I continue, everything seems to be ok; the battery charges normally. The warning appears on every Start. This started recently possibly after I installed Norton 360 Premier security package.
Can I continue ignoring it or does it really have a message for me. The laptop is an Inspiron 1501 and is slightly under 2 years old.
My XPS L501X laptop shuts off completely and without warning. What happens is the cursor freezes. The computer does not respond to anything. After about 15 to 60 seconds, the screen goes black and it completely powers down in an instant. It does not restart on its own.
After it shuts down I can re-boot, but sometimes is shuts off during re-boot. Other times it runs for 5 minutes or so. Usually it acts this way for a day or two, then it's "OK" for a week or so before it starts acting up again.
I have run Dell diagnostics and found no problems. I have taken it to the local computer shop. They ran diagnostics and found nothing wrong and were not able to get it to shut down. Yet when I brought it home, it shut down on me within the first hour of use. It seems to run longer in safe mode, but I did have it shut off unexpectedly today while it was in safe mode.
I suspected there might be a problem with my video card as it seemed to be worse when I had an external monitor hooked up to it. Then I ran it for several weeks without the external monitor and it seemed to be OK. Until today when it started shutting down again with no external monitor attached.
This has been an excellent computer until this started happening about 6 months ago. I"m on the verge of giving up and buying a desktop (another laptop like this one is just too expensive). My laptop is out of warranty.
I am getting a "Critical Battery Warning" on boot up at the user account login page. My Battery is fully charged. Does not occur when the A/C adapter is connected.
I've read this can be caused by the "Reserve Battery" being old. Computer is from 2006.
if you own a dell studio xps 1340 and either subscribe to computrace lojack for laptops, or it came bundled with your computer , you might want to know that either the bios agent in this computer is either missing or actually broken.
when activating computrace in the bios, it is actually doing nothing.
some time ago i upgraded to wirdows vista utiltmate from home premium . this is when my laptop stopped contacting the monitoring center for 30 days.
i reinstalled computrace and started contacting the center.
when i called absolute.com for support. they informed me that although the m1330 has the bios agent, they say that the xps 1340 is not on thier list of supported machines.
i opened up my dell xps 1340 and put in a spare sata drive and wiped it, and used the windows vista cd that came with the computer and installed vista .....
My laptop is unable to start up fully. I press the start up power on button and the computer loads the Dell Intel screen and sometimes makes it to the microsoft start up screen. I end up recieving a warning of the battery cannot be identified and this system will be unable to charge this battery. strike F1 to continue, F2 to run the setup utility, Press F5 to run onboard diagnostics.
I have had the laptop and the same battery for almost 5 years. the batery life has been degrading over the last couple years and was to the point of only having 20 minutes of life. I left my laptop in the car for a couple days when it was very cold. I brought the laptop in to back it up onto my external hard drive and notced in the lower right hand corner that the laptop was charging yet their was a red X displaying near the battery. The latop shuts down if i disconnect the power supply.
The problem i have is when i power on the laptop i get a warning saying Hit F1Â Critical battery warning .
So i hit F1. Then get the option to hit F1 to continue or F2 to enter setup as battery cannot be identified.
So i hit F2 Â so in the bios i see not battery and it says NO charger detected.
Now my problem is the battery is totally flat if i pull the PSU the system dies . I have changes the power jack as i read the could give trouble.Â
What I could do next as other than this my machine is perfect. Just a note i also have two spare batterys one 6 cell and one 9 cell and still neither charge
i got my new hdx and i decided to buy a game for it as well. I popped in warhammer:dawn of war 2 and it played well on mostly ultra-high settings. however the machine gets HOT after playing for about and hour. i also experienced this while playing crysis. it could have something to do with my cpu running at 45w but idk. anyways so i continued to play a little more warhammer and then i started seeing artifacts on my screen. before i knew it my screen was unviewable as the artifacts took over. I thought i was buring up my gpu so i quickly logged out of the game. my screen was still artifact filled so i turned off the computer and rebooted. everything seems to be fine till this moment and i think im very lucky. now i have my hdx raised up on all 4 corners with small business cards and i have my fan blowing at the bottom of the laptop from the right side. (This fan is blowing the same direction that the laptop fan blows). i also put my battery in front the of the fan so that would kool as well. so i decided to give warhammer another shoot. i played it for 2.5 hrs straight and the computer remains cooler that i expected. the battery too is way cooler. i would say my cheap cooling system worked after all.
