Dell :: How Do I Avoid The 15% Restocking Fee?
Jul 29, 2009
So I ordered a Dell Studio XPS 1640 laptop and I tried to cancel it, but they already stated that it went into production and so not one person of any position and department would cancel it.
I recieved the laptop just a couple days ago and just got to calling Dell to return it.
I just called and the lady stated a 15% Restocking fee would apply to this return of the laptop that is over $300!
How do I avoid this 15% Restocking fee? I also ordered the 9-cell battery with the laptop, how do I avoid that Restocking fee?
Dell's customer service is sinking like the Titanic
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Sep 14, 2009
When I be charged restocking fee if I cancel an order? I ordered Zune but the more I think, I feel like buying Apple.. my order is 'In Production' status right now. But since it's pre-order.. I'm not sure how it works.
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Dec 15, 2009
I recently had the pleasure of having a laptop (inspiron 1520) crap out on me after only just two years (i bought it November 2007). I had a laptop cooler and used the laptop for ocassional LAN parties, gaming and also to do my homework until I broke. I know some of you might say it's my fault for not buying the extended warrenty but come on, a $1300 dollar machine should last at least four years with normal care. That's the least I expect from a normal laptop. Is that too much to ask for? Anyway after that whole expierience I'll never get another laptop for gaming again, especially from Dell.
If you are considering buying a laptop for gaming consider other options unless you really need to game on the go.
Flame on Dell lovers and laptop gamers!
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Jul 20, 2009
Last month I placed an order for a laptop through Dell. Complications (cause by Dell) caused me to cancel the order, but I had already received the spare battery I ordered.
When I mentioned the battery that has already been shipped to me, the rep told me that I would be contacted later on instructions for returning the product.
Now, this was my first experience purchasing something like this so I assumed that was common procedure
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Jan 19, 2010
what some of you that have returned this model had to pay for restocking? i am planning on returning mine very soon and need to know what price im looking at as far as that goes.. oh and i purchased mine online straight from dell.
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Dec 4, 2008
We bought a Dell Studio 1525 with the "Sea Sky" pattern off of the Dell outlet. We did not get a 1525 w/ the Sea Sky pattern.... it came with some sort of Red Swirl pattern.
Now, I call Dell... they tell me that it is the pattern that we ordered... what? I am not blind, I can read. Dell CONFIRMED we ordered the Sea Sky pattern and sent us something else.
Yes, I am pissed about the pattern on the laptop, not because of the pattern on the laptop, but because they sent us the wrong product and WILL NOT send us the correct product. If we bought one that had 3 gigs of RAM and they sent us one that only had 2, would they pull this same BS?
how to get the correct laptop?
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Feb 10, 2009
I've discussed this machine in other threads, but it wasn't until now that I found out that a restocking fee was charged.
The machine in question had problems with a wavy keyboard and an eject button that would stay lit, then go off and eject a disc at random. This happened multiple times. I also had a problem at boot up, where the machine made a ringing noise for over one minute, then booted up. Given these problems, I called Dell to return the machine after having it for two days.
The machine was a "Previously Ordered New" Inspiron 1537 from the outlet. I think it's not too much to ask that it be free of defects out of the box. If there are multiple problems, then one should be able to return it within 21 days for a full refund.
If you find yourself in a similar situation, my advice would be to make sure someone in Tech Support logs in the system the problems you are having. I didn't realize that this was necessary .....
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Aug 6, 2009
I received my Studio XPS 1640 laptop in July. I didn't open it and wanted to send it back because when I had submitted my order, literally new options for upgrades appeared. I called Dell and the lady I spoke with offered me credit for keeping the laptop, I declined and said I want to reurn it so she said a restocking fee of $343 would apply. I quickly said nevermind.
Later I called back after I OPENED the box and took the laptop out and it was defective, even my friend confirmed it. I spent like $2,700 on the laptop. The next person in the returns department didn't mention any restocking fee, understood I had a defective computer and sent me a returns label. Next day came, and the label didn't come as he said it was. Called back and told the lady in returns that I didn't get the label and she said "I will resend it" and she did. Then the label appreared in my inbox and all was set...at least I thought
I checked my Dell account on Dell.com today and noticed a "new" order being processed in the amount of $343 and the description stated it was a restocking fee charge! I quicky called Dell and the lady I spoke with said I was told I going to be charged a restocking fee, I corrected her and told her my defective computer was never mentioned to have a restocking fee attached. She checked her records and the only thing she would say is that "the restocking fee is non-refundable, I do apologize". Yeah right! I kept telling her what was said to me and I also told her that according to Dell, brand new defective computers DO NOT get charged a restocking fee. She kept saying "the restocking fee is non-refundable, I do apologize". I asked for a manager/supervisor, and she said she would do it but I would get the same answer, to which I DID get the same answer. I hung up!
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Apr 29, 2009
Well I screwed up.
I ordered a new studio 17, good specs and all for my girlfriend- but its way too big and heavy for her...and she absolutely hates the extra five finger key set...
So there is nothing physically wrong with the unit, but I would like to return it, without paying the restocking fee.
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Sep 18, 2008
from [url]
There's been plenty of coverage surrounding Nvidia's admitted "abnormal failure rate" among what remains an unknown number of GPUs, but in case you missed it, here's the Cliff Notes version: Earlier this summer, Nvidia announced it would take a one time hit of $150-$200 million to cover warrany and repair costs associated with a bad batch of mobile GPUs. The chip maker insisted (and still does) that the failures were an isolated incident, but that's come into question. News and rumor site The Inquirer has been particularly vocal in its questioning of how widespread the problem really is, bringing up the possibility that the defective parts could be affecting both mobile and desktop parts, including G92 and G94 based GPUs.
Now that you're caught up, it's TGDaily who's bringing more speculation to the table. Referencing industry sources, the news site claims that Nvidia's future 45nm GPUs that have recently entered the qualification stage are being built with high-lead solder bumps. Earlier speculation pointed to Nvidia having made the switch to eutecic solders in reaction to the GPU failures, and if that's the case, the switch to solder bumps raises more questions than answers as to what's going on, and whether or not the problem has been solved or is ongoing.
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Mar 13, 2010
Is it impossible to avoid scratches on the Macbook Pros? My friend bought a MB Pro and after two weeks there are scratches everywhere in the aluminium and it doesn't look nice. Is it a bad mistake by Apply using this soft material?
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Mar 13, 2009
I have x240 lenvovo laptop with windows 8. Is there a way to aAvoid the Caps Lock On Screen indicator from appearing when pressing the caps lock ?
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Jun 24, 2014
i have a compaq presario CQ42 . today i has disassembling my laptop and applying thermal paste on cpu and gpu . so , the problem is when i play games about 5min or 10min my laptop suddenly go on sleep and shutdown itself then i try to restart it and after that i get this message"The system bios has detected your notebook PC was placed in hibernation to avoid overheating .The system is now operating normally and your data should remain intact. Overheating may occur if the cooling vents are blocked or the operating temperature exceed the specification. The notebook PC should return to normal operation once the situation is resolved.
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Jan 18, 2009
Is it normal that dell.ca would have fewer choices of screens than dell.com? I'm looking at the studio 15, and dell.com lists Hi Resolution/Bright,
glossy widescreen 15.4 WLED display (1440x900) as a choice, which is what I want, but dell.ca doesn't. When I view the system specs though, that choice is listed as on option.
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Apr 26, 2013
I have a Dell Latitude E6530 and when I plugged in my monitor and keyboard into the docking station, they were not recognized. But I can plug them into the laptop while docked and they are recognized.
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Mar 16, 2013
I have a Dell Inspiron N5010 purchased about 2 and a half years ago. I was just deleting some random programs which I don't ever use, and accidentally clicked on uninstall Dell Data Safe Local Back up.
How to reinstall it? I tried to do so by clicking this link [URL] .... but it just came up with an error message.
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Feb 9, 2013
my laptop vostro 3460 won't boot any more. When I turn it on it loads the Dell logo (I suppose it passes the POST) but then it just shows a black page. It could be anything, but I guess that it may have something to do with Windows 8 and the UEFI system. I also would be quite happy to install linux mint and get rid of Windows, but I don't know how to change the boot priority order.
So my questions are:
1 is it a hardware issue ? if not, can I solve my problem easily ?
2 how can I change the boot priority order, to install mint ?
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Mar 3, 2013
I am looking for xp driver for Dell Wireless WLAN 1397 Half MiniCard (4312bg) (boradcom).
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Jul 8, 2009
Dell Inspiron 1545 with Vista
Slow keyboard response, letters don't keep up with my typing.
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Oct 16, 2009
Can a dell lcd screen work in non-dell laptops, or do they use a non-standard connection?
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Oct 21, 2008
when i first got my dell inspiron and it was all good. when i set the monitor to shut off after 1 minute of being idle, it did and would not turn on unless someone moved the mouse of pressed a button. however, after i reformatted, the computer monitor would shut off after 1 min but soon afterwards it turns on again by itself, then it goes off again, then it remains on permanently. i recently formatted my laptop again and this problem persists. anyone knows whats sup? im using xp ftw... and my configurations are the same as it was before the reformats so idk whats wrong.
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Sep 21, 2007
i have just installed dells quickset, someone who have try it before ? (did you like it better then XP energy scheduler)
someone know if "allways on" is the same as (dells) "maxium performance" ?
im wondering if (maybe) Dell quickset gives me little longer battery time then XP scheduler. (maxium battery VS battery (XP)
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Jan 28, 2013
Why can"t I get the Dell Webcam Central to load on my inspiron 1545? I have downloaded it twice from the support site for my service tag and each time i attempt t install it and it shows a coorupt or incomplete download
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Jan 1, 2013
My new Inspiron 7520 is not booting beyond the black "dell" screen after i shut it down for the first time.
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Sep 30, 2009
I have a BIG Problem my latop been actin funny cuz when i turn it on the Dell screen doesnt pop up cause the loading dot still runs when its turned on
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Apr 14, 2008
i consider buying assassin's creed for pc to play it on my dell laptop (see sig).
any idea, how it will run? anyone with an i9400/e1705/oc'ed 7900gs, who already
played it? is it worth it or do i have to turn down the settings too much?
just for info: i can play gears of war, bioshock, ut3, cod4, et:qw, sega rally,
orange box, stalker, etc. at max settings at 1280x800 res. everything runs
smoothly like that. have to turn down aa or shadow qual. slightly down sometimes,
though.
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Apr 7, 2009
I am going in for a clean windows xp install on my dell inspiron 1525.
I have downloaded all the drivers from the support site, but want to know if these are really required?
Dell Notebook System Software
http://support.dell.com/support/down...&fileid=247873
Dell System Software
http://support.dell.com/support/down...&fileid=303636
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Jun 21, 2009
Where can I find a replacement fan for the dell studio 1537. I believe the brand is a forcecon. I just want the fan, not the heatsink.
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Apr 25, 2009
I have accidentally spill water on my dell 1525 keyboard and now, when I power on, the keyboard does not work. everything works fine, its just none of the keys on my keyboard or maybe one or two from time to time work.
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Dec 26, 2008
Dell Inspiron 6000 notebook to boot up and stay unfrozen long enough for me to retrieve my files, and put them on my tower pc.
In a nutshell, I got this Inspiron about 3 years ago- I currently have it connected to an external monitor, because my wife dropped a heavy object on the screen last year, and destroyed said screen.
Just this past week, I turned it on, and it started getting really slow. Finally, it got to a point where now, when I turn it on, it boots up, it goes to the desktop, the desktop icons all appear, and within a minute or two, it just kind of slows down, and eventually freezes up, and the hard drive indicator light quits doing anything. It does not respond to anything, and the only way to restart it, is to hold the power button down until it resets.
If anybody knows of a thread already on this site, regarding this problem, please point me in the right direction, as I tried the search function, and did not come up with anything.
and one or two other things, since it initially started having problems, sometimes, I will get two "missing module" error boxes pop up- and also, while it is booting, the screen flashes black for about 3 seconds, and then comes back on and continues to load.
Thank you very much to anybody who could possibly help me out of this jam. I really do not plan on using this laptop (or notebook) anymore, if and hopefully when, I get my files off of it.
And that is the other problem, I can not attempt to boot up in safe mode, as my screen is busted up, and it will not output to my external monitor, when I hit the f key while it is starting. I did make a couple different bootable cds, but they do not seem to do anything.
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