Dell :: Getting Charged For Returns
Dec 17, 2008
I've been trying to compel Dell to issue a return authorization for an item, but they've been evasive for over a week now. I looked up some posts on the subject, and it got me to wondering if I should even continue to pursue it.
If they were to eventually allow me to return the item, what happens? Do they give me a shipping label and arrange for a pickup themselves? Is it possible they will charge me for shipping outright, or if I can't be available at the pickup time they schedule, will they charge me for shipping then? I guess, basically, if they offer the return, can I still decide not to return it, or will they penalize me somehow?
The item really isn't worth that much for me to have to pay for shipping, or anything, so if there's any chance they might charge me for something, I'd rather not take the risk. Is there any chance they could slap me with an extra charge just for requesting to return something?
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Mar 21, 2009
Is it 21 days or 30 with the Outlet Latitudes? Also my invoice states the March 9th so I would have to the request for a refund due to not getting the right item on the 27th the latest as they are closed on the weekend correct ??
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Jul 30, 2009
i'm looking into getting another studio 1555 to see if it has the same fan issues mine has.
If it does, i would most likely return it, but if it doesn't i'll keep it and sell mine. Was just wondering if they offer free returns or if there's a restocking fee.
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Jan 9, 2010
It's been doing this for a while... Whenever it boots up, returns from sleep, anything, it does this. There is no disk in the drive...
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Jan 21, 2010
I'll fully charge it, and use it for about 30 minutes. Turn it off and when I wake up in the morning, its so dead, it won't even get to the BIOs and no lights show up on the battery indicator.
I thought maybe I'd left it on (which doesn't make sense since the laptop turns itself off before the battery gets that low), so I charged it completely, and turned the machine off. Disconnected the battery and put it back in without touching anything else and made sure it was still off..
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Feb 10, 2009
I've discussed this machine in other threads, but it wasn't until now that I found out that a restocking fee was charged.
The machine in question had problems with a wavy keyboard and an eject button that would stay lit, then go off and eject a disc at random. This happened multiple times. I also had a problem at boot up, where the machine made a ringing noise for over one minute, then booted up. Given these problems, I called Dell to return the machine after having it for two days.
The machine was a "Previously Ordered New" Inspiron 1537 from the outlet. I think it's not too much to ask that it be free of defects out of the box. If there are multiple problems, then one should be able to return it within 21 days for a full refund.
If you find yourself in a similar situation, my advice would be to make sure someone in Tech Support logs in the system the problems you are having. I didn't realize that this was necessary .....
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Aug 6, 2009
I received my Studio XPS 1640 laptop in July. I didn't open it and wanted to send it back because when I had submitted my order, literally new options for upgrades appeared. I called Dell and the lady I spoke with offered me credit for keeping the laptop, I declined and said I want to reurn it so she said a restocking fee of $343 would apply. I quickly said nevermind.
Later I called back after I OPENED the box and took the laptop out and it was defective, even my friend confirmed it. I spent like $2,700 on the laptop. The next person in the returns department didn't mention any restocking fee, understood I had a defective computer and sent me a returns label. Next day came, and the label didn't come as he said it was. Called back and told the lady in returns that I didn't get the label and she said "I will resend it" and she did. Then the label appreared in my inbox and all was set...at least I thought
I checked my Dell account on Dell.com today and noticed a "new" order being processed in the amount of $343 and the description stated it was a restocking fee charge! I quicky called Dell and the lady I spoke with said I was told I going to be charged a restocking fee, I corrected her and told her my defective computer was never mentioned to have a restocking fee attached. She checked her records and the only thing she would say is that "the restocking fee is non-refundable, I do apologize". Yeah right! I kept telling her what was said to me and I also told her that according to Dell, brand new defective computers DO NOT get charged a restocking fee. She kept saying "the restocking fee is non-refundable, I do apologize". I asked for a manager/supervisor, and she said she would do it but I would get the same answer, to which I DID get the same answer. I hung up!
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Sep 20, 2008
it's probably just me but it's been a long time since I installed Vista64 (it's that reliable) and I've forgotten a few things...
1. How do I prevent the battery from being charged when the laptop is switched on (and powered by cable)?
2. How can I make the CD automatically stop spinning after, say, a minute of non-use?
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Mar 29, 2013
My laptop is Dell ultrabook XPS 13. I've been used it for about 6 months. I don't know when it started to be like this but I've just noticed recently that the battery shown on desktop is never full charged even when it's plugged in for long hours. Last week it's at 41-42% at maximum but now it never reached more than 39% and it seems to be less and less even though I keep it plugged in every time I use it. I'm worried there's something wrong with battery but it said my battery is still fine, but obviously it's not fine.
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Feb 1, 2014
Battery of Dell(inspiron 15R N5110) isn't charged, although it is installed well and the computer is plugged inEven if it were corrupted, then it would have charged.
If you see the screenshot, you will see that the laptop is working on the main power supply, and battery is empty, but it isn't charging. I am sure that it is installed well.
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Apr 20, 2013
The battery on my laptop (Dell Studio 1735) was bad, it charges up fine, but only holds a charge for about 5min after being 100% charged. Dell doesn't offer a genuine battery for my laptop anymore so I purchased a third party one for my model. The new battery works and powers the laptop, but upon booting I get a message that tells me the battery is unrecognized and will not be allowed to charge, and within windows it says that battery is "Not Charging".
Things I've tried:
Unplug battery and adapter, hold power down for 5 sec, plug everything back in. Allow battery to drain, then when booting and the message says the battery is low and should be charged Press F1 to Continue. Flash BIOS Downgraded BIOS to A04. Downgraded BIOS to A03 Searched for updates to the battery driver in Device Manager Removed battery driver and allowed to reinstall Booted up with genuine battery, then swapped out to the new battery once within Windows.
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Apr 3, 2013
I bought a new battery recently from Dell for my Inspiron 1501 laptop.The system does not recognise the battery.It is not charging.Charging indcator flashes amber 3 times then 1 time green. System working fine with AC adapter plugged in.Battery meter says no battery.Even key board and touch pad responding erratically.
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Nov 4, 2014
My touchpad works fine when on battery power but when charged it goes crazy I have an Inspiron 15 3521. I don't have warranty anymore...
Here is a video of what happens :
cs_setInnerHtml('video_47301301-8811-4f88-b969-9fb1d98537cb','');
(Note: It is not the same laptop but this happens)
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Nov 2, 2006
I have a D510 battery that according to the laptop LED is fully charged however upon booting into windows the battery power indicator and the dell quickset indicator show only 84%i have also let the laptop charge the battery while in windows however even when the charge indicator on the laptop is off and the indicator in the taskbar shows running of the mains the charge is again 84%i have tested the battery health using the inbuilt indicator and it is OK, it is only 12 months old but i am aware that degridation takes place, but could this just be a case of windows not reporting the charge correctly and its nothing to worry aboutthe battery lasts between 2-3 hours on average id say thats goodupdated the battery seems to be stuck charging at 88% is that a sign of simple wear and tear?
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Apr 13, 2010
I have a new 1810tz.
When on ac power the screen rear cover is lightly statically charged, running your finger over it feels like touching static.
Stops when on battery and other non acer charger does not produce the effect.
Is this normal?
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Apr 7, 2009
i accidently stored a fully charged battery for almost 3 weeks, but yesterday when i attached it to my laptop, my laptop wont turn on. it is as if it cant supply power. i attached the ac cord to see if it was discharged but it wasnt, even windows recognizes it as fully charged. but again the battery cannot supply power to the laptop
is there anyway to save my battery or do i have to buy a new one
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Jun 24, 2009
Should i keep charging my MBP while it's fully charged? Or i should unplug the ac power and wait until the power ran out then charge again?
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Jan 9, 2010
Had my Macbook Pro 2 years now, and the battery is done. It says its charged, but 15 minutes of use it just shuts down. How much are the batteries? Where is the best place to buy them?
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Feb 21, 2013
I have been using my laptop at home for the past 6 months for most of the time. When I am running the computer I have it charged with the Optimised Battery Health option, so, less than 60% is charged all the time, and I have never removed the adapter if I am using it. But, when I went to sleep I removed the adapter from the laptop.
What happened: Today finally I am taking it out for a breath and it lasts for only an hour!!!!
What was on: I was using it to do some research online only. So technically only wifi was on - not even bluetooth or video or music play. I only ran Chrome, a dictionary software, and my Dropbox. Well, I actually turned the screen into very bright, which was full brightness minus two presses of F11 (to decrease the brightness).
Would it be a cause of upgrading to WINDOWS 8.1?! (like upgrade to iOS 7 on an Apple phone: running latest iOS consumes lots more battery capacity in older iPhone..)
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Jul 8, 2014
My battery (FRU: 42t4957) is stuck at 2% and refuses to charge:
I kept it at 40-50% most of the time by changing battery threshold. Total cycle count was about 80 (84 now) first use date 2013-03.
On Saturday I tried to run a "discharge-charge-discharge-charge" cycle (by watching some movies) to reset the gauge of my battery. During 2nd discharge my laptop hibernated due to low charge much earlier than expected, when I turned it on it showed that the max capacity is 28 Wh and the battery is in the "poor" condition.
I tried to perform automatic gauge reset but didn't get much (29 Wh). I updated power manager and performed another automatic reset which failed too.
So I tried to make a manual reset and left my laptop paying a movie for a night. On Monday I plugged my AC adapter in but found out that the battery won't charge: "a battery error has occurred the battery cannot be charged".
I cleared residual capacitance by pushing the power button several times and reset the BIOS to defaults but got nothing.
If this problem can't be sold I would like to know the reason of it to avoid such things in the future. While googling this forum I met contradictory opinions on battery reset: ones say that it's extremely harmful because battery "doesn't like" to be discharged to 0%, others say its harmless.
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Jan 25, 2015
Is there something i can do to make the light go out? Like I said it's fully charged and the light stays on.
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Jul 24, 2014
Is there a way to find this out WITHOUT turning on the computer?
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Jun 25, 2014
I have a new Flex 14. When I turn it on, I frequently get the following message "The battery is charged to a high capacity. Staying above 70% of capacity for a long period of time is adverse to the battery health. Enable 'Conservation Mode' in Settings." I can not find "Conservation Mode" in "Settings." ?
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May 31, 2013
My 2 day old Lenovo Y510P laptop has a problem with charging. I noticed the battery was never going above 60% charged. I left it plugged in for over 24 hours and nothing changed. So I decided to completely drain the battery and used the laptop until it died. With the laptop off I left it plugged in until the battery LED turned white which indicates the battery is fully charged. Unfortunately the battery still shows 60% charged.
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Jan 18, 2009
Is it normal that dell.ca would have fewer choices of screens than dell.com? I'm looking at the studio 15, and dell.com lists Hi Resolution/Bright,
glossy widescreen 15.4 WLED display (1440x900) as a choice, which is what I want, but dell.ca doesn't. When I view the system specs though, that choice is listed as on option.
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Apr 26, 2013
I have a Dell Latitude E6530 and when I plugged in my monitor and keyboard into the docking station, they were not recognized. But I can plug them into the laptop while docked and they are recognized.
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Mar 16, 2013
I have a Dell Inspiron N5010 purchased about 2 and a half years ago. I was just deleting some random programs which I don't ever use, and accidentally clicked on uninstall Dell Data Safe Local Back up.
How to reinstall it? I tried to do so by clicking this link [URL] .... but it just came up with an error message.
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Feb 9, 2013
my laptop vostro 3460 won't boot any more. When I turn it on it loads the Dell logo (I suppose it passes the POST) but then it just shows a black page. It could be anything, but I guess that it may have something to do with Windows 8 and the UEFI system. I also would be quite happy to install linux mint and get rid of Windows, but I don't know how to change the boot priority order.
So my questions are:
1 is it a hardware issue ? if not, can I solve my problem easily ?
2 how can I change the boot priority order, to install mint ?
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Mar 3, 2013
I am looking for xp driver for Dell Wireless WLAN 1397 Half MiniCard (4312bg) (boradcom).
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Jul 8, 2009
Dell Inspiron 1545 with Vista
Slow keyboard response, letters don't keep up with my typing.
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