I recently purchased a refurbished M4400 and have had a sizable amount of problems.
Dell is in the process of trying to rectify my problems. I am considering returning this notebook for a refund.
Has anyone had experience asking for a refund? If so, did Dell try to offer any incentives (a money discount/credit, etc.) to try convince you to keep the notebook?
I had buyers remorse so I canceled my order. Now I have canceled order remorse LOL.
Is it possible for Dell to reopen a canceled order?
I had the worst day today being transferred on the phone to numerous departments talking to annoying Dell customer service agents... I'll start from the beginning... Sorry this might be a bit long...
On the 13th Jan, I ordered a Dell XPS M1530 in red and used a 10% discount coupon that was going to expire the next day. Along with the £130 off that the Dell website was offering, I managed to knock off the total amount down to £780.80.
The next morning I got a call from the Dell verification dept telling me that the credit card I used to pay for the laptop will not be accepted as the billing address of the card is different from the shipping address (the card I planned on using was a Malaysian credit card .....
What if you sent it back because it was defective? Will they strip the working parts and use it in their next new laptop build, or will it go into their spare parts collection?
View 10 Replies View RelatedI recently called Dell to have my laptop repaired and they told me a technician was going to call me which he did, but my schedule was too busy so we rescheduled for last Friday but he never showed.
I called him Friday afternoon and he said he was going to come on Saturday and again he never showed.
I decided not to harass him and call him again and now it's Monday afternoon and there is no sign of him
I've discussed this machine in other threads, but it wasn't until now that I found out that a restocking fee was charged.
The machine in question had problems with a wavy keyboard and an eject button that would stay lit, then go off and eject a disc at random. This happened multiple times. I also had a problem at boot up, where the machine made a ringing noise for over one minute, then booted up. Given these problems, I called Dell to return the machine after having it for two days.
The machine was a "Previously Ordered New" Inspiron 1537 from the outlet. I think it's not too much to ask that it be free of defects out of the box. If there are multiple problems, then one should be able to return it within 21 days for a full refund.
If you find yourself in a similar situation, my advice would be to make sure someone in Tech Support logs in the system the problems you are having. I didn't realize that this was necessary .....
I have a Vaio Z550N and although it was working perfectly until this point, now I am having the issue of the computer freezing up (completely non-responsive) when I re-attach it to the AC adapter after having had it on battery power.
It doesn't happen every time... but it is enough to be exceedingly irritating. The only major change I have made to my computer recently is upgrading the BIOS to the latest version from the Sony Support site.
I just bought a Dell XPS M1330 refurbished laptop. I know they have a 21 day return policy, so I figured it couldn't of been used more than 21 days by a customer. But after I looked at the specs I noticed the processor Intel Core 2 Duo Processor T7500 is pretty old and is no longer offered for the M1330. So now I am wondering how old this unit could really be. I wouldn't want to buy a refurbished unit if it's been used for like 6 months or longer.
View 15 Replies View RelatedDoes anyone have Dell's external media bay for Latitude E or Precision models? I am interested in knowing whether it only works with Dell laptops or if it can serve as a generic DVD reader when I put my optical drive in it (useful for my netbook)
View 5 Replies View RelatedI'm looking for the link to the dell refurnished products, today I searched many times and I coudn't find it.
And the dell chat support people are so stupid, he tells me they don't sell refurnished products, I clearly saw many refurnished products for sale the other day on the dell website.
I'm looking to replace a 3-year old IBM X60s that recently failed.
I'm considering a refurbished M4400 from Dell Outlet, and I have a couple of questions:
1.) How is Dell Outlet service and what quality can I expect from them? I know from Lenovo Outlet, most of the refurbished items are actually in immaculate condition. Is that the case for Dell Outlet? Is customer service and shipping times good?
2.) When browsing through the available M4400s, I see listings for both 15.4" WXGA and 15.4" WXGA LED. Are there M4400s with CCFL backlit WXGA panels? When configuring a new one, the only option for WXGA is LED.
And any other comments, advice, warnings, etc,
Just got an M1730 refurbed, and the speaker on the right hand side isnt working. Is this a common problem or a driver issue?
I called the place I got it from and they're sending a new speaker, but just wondering if I can check if its working or not
I bought my system from Dell about right at 3 years ago. I got an Inspiron 9100 with 3 years of CC for around $1700
P4 2.8 with HT Prescott
512 MB RAM
ATI Mobility Radeon 9700 with 64 MB
15 inch crappy screen
40GB 5400RPM HDD
CDR/RW DVD drive
XP PRO
They replaced my computer with an e1705
Core 2 Duo 1.73 T5300
2 GB DDR2-667 RAM
ATI Mobility Radeon x1400 256MB
17 inch WXGA Samsung
8xDVDRW drive
80GB 5400 RPM HDD
XP PRO
I was shocked that I got upgraded so much. Then I started reading some of the reviews of the x1400 and it was terrible. I benchmarked this computer and the graphics did a little better then my old system. I played some of the games that i usually played on my older computer and they ran a lot worse on this computer. I don't know if i should complain about the graphics card, since they did give me a huge upgrade and all.
Also, does anyone know about how they work their warranties. When i got this system and registered it on their website it said that i had three years of CC warranty left. Then when the warranty went dead on my other computer so did the warranty on my new one! If I knew that was going to happen i would had bought the extended warranty before it went dead.
I just ordered one but I can't help but notice that the inventory is always well stocked
View 7 Replies View RelatedI should be aware of before pulling the trigger on a refurbished m4400?
What's been your experience with this particular m4400 refurbished model .....
The studio 17 that I bought i got from tigerdirect.ca (instore) and im wondering if I can contact dell, give them some serial numbers or what ever, service tags etc would they be able to send me the windows 7 installation CD?
View 10 Replies View RelatedThis certified refurbished Studio 1745 in dell outlet seems not bad with Core 2 Duo P8700 (2.53GHz)/ 500GB HD (7200 RPM) /4GB SDRAM/ 512MB ATI MHD 4570.
Which is $919, and the final price is $ 781 with the 15% off coupon.
I did purchase a desktop from dell outlet but it was a Previously Ordered New, and that one was very good.
And I understand how much I will pay and what I will get,
Please tell me the truth about DELL refurbished laptop.s
(With same configuration , the price difference is about $800 for e6400 )
Bought a refurb dell xps m1330 just over 5 months ago from aria.co.uk and the screen has gone.
Works with an external monitor but black screen on the laptop. Has passed the 90 day aria warranty.
Have contacted Dell who tell me from the service tag of the laptop is registered to someone in Norway hence cannot help me
Ok so I had a problem with my M1530 when it refused boot up. (black screen upon power up; not a display/screen issue)
So I called in for a repair and I had a technician come out on 2 different occasions to try to fix it once for a motherboard and second time for CPU/RAM. Both times the problem wasn't fixed so I shipped it to Dell for a repair .....
My M90 is out of warranty and I need to buy a video card. Don't want to spend $700+ on a new one so I was looking at the refurbished.
The question is, how reliable are they, and if anyone has use one before. I found some on ebay for $250, witch is ok. Also found one that the seller claims is:
" Still Sealed In Anti-Static Bag
I'm weighing my options as I decide which notebook to go with. I really like the M4400 but it's a bit pricey (even with the sale going on now and the free screen), so I was wondering if a refurb is something to consider.
What would the warranty be like? How is it different from getting a new one besides not getting any papers/cd's, etc.?
i have got a laptop dell e6400 from outlet laptop is brand new and full box, but haven't seal (P/N 2y39z1s)
how to check laptop is brand new or refurbished?
i check some CD, DVD and i see some problem P/N in dvd different P/N in cover (does it made by dell ?) (see picture 1)
I need a new laptop and in my price range started looking at the Vostro 1510, then kept reading that the Vostro fans were noisy, so I looked at the Lenovo SL500. Then after reading conflicting reports, I stepped it up a bit and started looking at the Latitudes.
I can get refurbished Latitude E6500 in the outlet for a bit more. I am fairly accomplished computer user (just don't do hardware). Is it worth it? I have been reading postings about many problems on these as well so I'm just not sure what to do at this point.
I am definitely looking for a matte screen, and Windows XP, bluetooth, and camera. If I purchase the E6500 I would like the backlit keyboard. Are there any other features I should look for? On the E6500 which graphics card is recommended -- Intel or NIVIDIA?
Recently I bought refurbished XPS M1730. It was second hand refurbish i.e. no Dell warranty.
During normal work with CPU temperature ~~ 50-60°C some loud fan(s) kicks in. It never switches off nor changes its RPM. Even if CPU temperature reads 42°C.
Secondly T9400 CPU is throttled to lowest multiplier (6x vs. 12.5x max) and almost never goes up, regardless of CPU temperature.
Haven't notice any problems with GPUs. Air intakes: open. Room temperature: cool. Windows power savings settings: max performance. Latest BIOS, drivers etc. and so forth.
Would you say there's nothing wrong with this machine? The company that did the refurbish just told me so.
Second question. Using RMClock I locked highest CPU multiplier and got around 6.5K in 3DMark 06. Is this right for M1730 with T9400 and 2x8800gt sli?
I wanted to go for a previously ordered new latitude e6400, but should i trust and be comfortable getting a certified refurbished? they're even cheaper..
View 10 Replies View RelatedI purchased a refurbished Dell Studio 17 laptop today from Dell Outlet. I know if you buy one new, you can add Sprint WWAN, but can this feature be added to a refurbished model at a later date
View 4 Replies View RelatedMy old dell 860o died on me 2 months ago. been searching for something light and can do some gaming. Wonder if there are any video card issues like the previous generation.
So far nothing beats the mbp for the size. is mbp 5.5 lbs? so it seems the refurb is down to some decent pricing. is the 2.53 worth 150 dollars more? which is lower heat? is the 2.4 a p8600? just want to know a few tidbits of the laptops.
Just wondering your thoughts on the following dilemma. I can get my hands on a refurbished 2.53 or 2.8GHz Unibody MBP through a special promotion. The prices are £1239 or £1439 respectively. Alternatively I am going through Heathrow Tax Free soon and will be able to get a brand new 2.66GHz MBP for about £1490.
So what do you think? Brand new or refurbed? And which of the two refurbs to go for? Did the recent processor bump (2.53--->2.66) bring any other changes that I would miss?
Holding off until WWDC may cost me the cheaper deal as the promotion is strictly while stocks last.
I've decided to permanently park my 15" MBP on my desk, connected to an external monitor, speakers, keyboard mouse etc and use it as my torrent / wireless print server, and buy a smaller mac to replace it.
I only used the MBP for safari, itunes, messenger, office apps, and watching movies on the go.
I have spotted a first gen Macbook Air 1.6 ghz and a unibody MB 2.0 ghz for $1099 Canadian in the refurbished store. I think this is a pretty good price for either one and I get the full 1 year warantee with the option of extending it.
The MB seems ideal, but I wouldn't mind having the Air as well. I remember the first gen Air had all sorts of problems. Do you think Apple fixed the problems in this particular unit before putting it back up for sale?
