Dell :: Nvidia's Solution To Defective GPUsBuy Our New Chips
Dec 25, 2008
Nvidia apparently has a solution to the problems faced by many in their notebooks powered by GeForce 8M series, that is, to encourage the OEM/ODMs to buy their new problem free chips. Of course, this doesn't solve the issues faced by current users and there won't be any replacement for them.
Nvidia has come out with a new GPU called NB8E-SET which is essentially NB8E-SE with the new underfill. NB8E-SE is used on many notebooks most commonly advertised as GeForce 8700M GT, GeForce 8800M GS or GeForce 9650M GS. NB8E-SET (G84-751) uses the new Hitachi underfill and is clocked at 625MHz core and 128-bit 800MHz GDDR2/3 memories similar to the current NB8E-SE.
Here's a note from Nvidia to their partners :
NVIDIA is committed to providing our customers with quality products that push the edge of technology and also continuously improve product quality and reliability. To help improve the product quality and ensure smooth and uninterrupted product supply during the current “end stage” of life cycle, NVIDIA strongly recommends that customers transition to this latest revision of the NB8E-SET GPUs as soon as possible. These latest revision units utilize “Hitachi” underfill packaging material that improves product quality and enhances operating life by improved thermal cycling reliability.
Source: [url]
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Sep 26, 2008
I am getting service on my xps m1530 to get my 8600m gt replaced... I have heard about all of the issues nvidia is having with these and am wondering if I am going to get another bad one that will have to be replaced again or will get one that is fixed?
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Jan 31, 2010
I'd like to know if anyone sent their notebook in for repair because of the defective Nvidia GPU problem? What was your experience, how many repairs, did Dell replace the defective parts with the same and did anyone get a replacement?
I've got the Vostro 1400 and I'm headed down that road. Would like to hear how it went for anyone with any of the other affected models also.
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Mar 1, 2009
I'm considering purchasing a Lattitude E6400 with the Nvidia 160M card, but I've read about Nvidia's problems with mobile chip failures cause of bad bump materials.
Does anyone know if the problem is fixed for the 160M or are those cards prone to failure as well?
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Nov 10, 2009
I have a dell xpsm1330 and the video card i have is the invidia 8400 video card. this is the problematic video card much talked about already.
dell had since replaced, under warranty, my video card and the attached motherboard twice already.
i was told by the technician that the new invidia video card has a model / reference no. 686 631 A2. The old defective vid card has model no. 686 630 A2.
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Feb 22, 2010
Just got my refund from Apple after I spoke to them regarding the NVIDIA 8600 GT issue that has recently plagued my notebook. (It originally wouldn't boot, no chime - nothing.
So the Apple Store charged me $310.00 for the flat rate repair job. Got the notebook a few days later and found the phrase "Replaced - Graphics Processor Issue on MLB". Called them back, they opened up an investigation and issued my refund a week later.)
Anyhow, a few days after the repair, I noticed that my MacBook's fans started making a grinding sound. Granted, it was before the video card failure (and I had hoped they would fix it) but the noise seems to be more apparent after I got it back. Seems like the issue had manifested to both fans. Plus, my video card seems to be running hotter than usual.
I'm getting 74° C just by browsing the web. I did some research and I guess this is somewhat normal for the video card, but it doesn't seem real encouraging. I also notice a faint smell coming from the ventilation gap on the back of the computer. I don't want to say it's the smell of burning plastic, but it's somewhere around that range. Not sure how to describe it.
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Nov 6, 2009
I recently installed Windows 7 Professional 64bit onto my UK Z21WN. Having first flashed the BIOS to R2170M3 I installed all drivers including the NVIDIA driver 8.16.11.8735.
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Mar 11, 2009
I installed 2 - 1GB RAM chips into my 8600 but it only recognized 1 GB of RAM memory.
Anyone know how to fix the problem?
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Feb 4, 2009
which intel chips are being used in the new 17" Macbook pros released in the last month?
I think they run at 2.66Ghz and 2.93Ghz but I haven't been able to track down the exact Intel numbers (e.g. T9600 or T9800)..
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Jan 10, 2015
I have recently installed a 250 Gb Samsung 840 EVO SSD and Win 7 Ultimate (64 bit) on my Pavilion dv6-7002AX laptop (**NOTE** - purchased in Australia) and for the most part it went well. The current problem I have is with the SM Bus controller and USB controller being listed as problematic in Device Manager. It appears to be missing the drivers and I have obtained the hardware IDs listed below.
Â
SM Bus Controller Hardware IDs
PCIVEN_1022&DEV_780B&SUBSYS_1831103C&REV_14PCIVEN_1022&DEV_780B&SUBSYS_1831103C
PCIVEN_1022&DEV_780B&CC_0C0500PCIVEN_1022&DEV_780B&CC_0C05
USB Controller Hardware IDs
[code]....
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Apr 16, 2009
someone asked if they had a temp monitoring solution for the studio 1737 as i8kfan doesnt work...
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Nov 3, 2009
yesterday I received my XPS 16. Nice machine, BUT: the cracking speakers / subwoofer is hard to accept.
I mainly listen to trance / techno music and the cracking noise is just there. Is there any patch or whatsoever? It's horrible ;/
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Jan 2, 2009
I'm from Singapore and this is my first post in this forum. =]
I own a m1330 with an 8400M GS. I've heard a alot about the defective GPU with all the vertical lines and crashed and whatnot. I've had my fair share of BSOD too.
I've also heard that this problem only affect those laptops shipped to the states, and I'm from Singapore, so am I spared from this nightmare?
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Aug 13, 2009
I am currently using a HP dv2000t notebook and the entire lid is glossy and very prone to fingerprints. I am awaiting for my XPS 16 to arrive but I've read many reviews about this laptop being a "fingerprint magnet" as well.
So just in case you guys didn't know, there is a way to help treat the fingerprints on the laptop's surface / lid.
NOTE: This is by no means permanently guaranteeing no future fingerprints.
..but for those that are interested, what I do is I take car wax and I wax the glossy surface like I would wax a car's clear coat.
Personally I use Meguires NXT car wax (paste kind, not liquid wax) but any other car wax works as well .....
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Oct 31, 2008
i was having this wierd behavior of my laptop where battery woudnt charge above 6%, ive tried most of the "solutions" on the web, but none of them worked.
-Desinstalling Microsoft's ACPI-Compliant control method battery
-Doing a vista clean install
-Restarting/Removing/Plugging the battery from the laptop with the system running and shut down, and all sorts of combinations between.
-Trying different AC (from dell, some of my friends have got some dell systems, i tried a m1330 AC)
-Tried to find a battery calibrator, but was unsuccesful, and even tried to downgrade my BIOS, but couldnt because my battery wasnt charged above 10% (thats a requisite to flash the BIOS)
NONE OF THOSE WORKED.
So i called dell, they told me to go to the BIOS, tech guys told me that the problem could be figured out there by 2 ways, it'd either:
-Recognize the AC adapter (in due case, it was a battery problem)
-Or it wouldnt recognize it (in which case, it would be a MoBo or a AC adapter problem.
Turned out it recognized the AC adapter, so next step was to send me a new battery, since i had a 6 cell battery (which the dell guy confirmed after i gave him the serial number of the battery) i expected to receive a 6 cell battery replacement, but no, lucky me i received a 9 CELL BATTERY INSTEAD, free within warranty period (system is only 7 months old) so yeah, im happy, and my battery is charging again.
Everything is fine, so i thought i would share this info for you guys.
One thing to get in consideration: The embedded battery health indicator might not indicate that the battery is healthy, since my faulty battery had 5/5 green lights when i tried to check the health but was still faulty (my new one has 5/5 health lights and works wonderful)
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Dec 30, 2008
my problem specifically was that beer got spilled on the keyboard. after a while the machine shorted and shut off. I have a Dell Inspiron 9300, with a 1.73 ghz Sonoma CPU. i left the laptop off for two days so some of the liquid would dry out. after some problems and a dozen reboots i got into the bios, then finally through to windows.
everything was fine except that the CPU was working at a very low frequency. also the fans were continually at highest speed. the CPU was being reported between 101 mhz to 503 mhz, depending on the software. it was being recognized correctly but showing to operate at 202 mhz in the system properties panel. what was really striking is that the notebook harware software i had installed was reporting the CPU temperature as 85 C. I tried various software to manipulate the CPU frequency to no avail. The temp was a constant 85 C, although i could tell that it was not even close to this temperature since i my laptop was partly disassembled and i could feel the surface of the heatsink with my hand; it was cool.
I finally surmised that the problem was with the thermal sensor on the motherboard. it had probably shorted or got soaked and was reporting the highest temperature it could as a safety measure, thereby limiting the CPU to a very low frequency and not allowing it to throttle above 503 mhz.
My last option, save for replacing the motherboard, was to find the sensor chip, clean it, dry it and hope that it would work again.
But this is not what solved the problem. somewhere on the net i came accross a code, that when entered on an Inspiron 9100 (an older laptop, with a different chipset) would bring up the Thermal Management screen or something like that, which is certainly not accessible via the BIOS. I was playing around with the settings on a program called Hardware sensors monitor, again to no avail, when i finally decided to enter this code:
FN key + zxcvasdqwer. almost the second i pressed z, or maybe after x, the high speed fans shut off! after a short while they kicked back into operation but at a low speed, just like they were supposed to. the program hmonitor began reporting a more realistic CPU temp. i tried to play a high-def movie file and finally it played normal, without any lag or stuttering! as i played it, the fans kicked into higher mode, and the temp which had been steadily rising, began to drop. the program, and most other programs were still reporting the cpu at 202 mhz, windows system properties as well. but since it was playing a 720p video file normally, it had to be much higher than that. i did a reboot and voila!
all monitoring software are now reporting the CPU at 1.73 ghz. the system temperatures are perfectly normal, and at idle the CPU goes as low as 20 degrees C. The software Speedfan, however, is still giving an error regarding the sensor chip on the motherboard.
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Jun 18, 2009
Is this normal for e6500 laptops - the plug does not sit flush with the back when fully inserted, its got about 1/8" showing
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Feb 15, 2009
i just had my motherboard replace coz not getting any display and the tech support was trying to convince me that is not the issue with the 8600gt on my m1530 cuz im not getting any vertical lines.
furthermore, they told me (which i called 2 other tech rep to confirm this, which added up total of 3) that dell has asked dell to make them new non-defective 3d card on new material
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Jun 9, 2009
I ordered a xps 1340, recieved it today, after working with tech support deemed the slot load rom drive is dead.
I did not get on site service when i was ordering, that said I absolutely offended by and refuse to follow their process to resolve this.
That being me shipping a laptop i have had less than 2 hours back to dell for them to hopefully fix the issue and then wait for the shipment back.
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Feb 19, 2009
Here's what my laptop does.
It doesn't play DVDs. I try 10 times and then it successfully plays a DVD, but the first few tries it freezes up after 1 preview.
It makes a clicking noise on the inside at any given time during use. It makes me think it's sitting at a bad angle, so I move it around. I don't think that's the problem; I sit it flat
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Jan 24, 2010
I finally found where the hue and saturation setting are in the ATI ccc which nobody has been able to discover, including Dell who had already agreed to replace my screen because of the reds... gotta call them tomorrow to cancel. Am so happy with my screen now!
Anyway, I installed the latest ATI drivers from the AMD website and used the mobility modder to mod them so that they can be used correctly with the laptop vga card (although I'm sure that this option is in every version).
1) In the ccc switch to "Advanced" mode
2) At the top left where there's a menu titled "Graphics" with a small arrow next to it, choose "Desktops & Displays"
3) On the bottom left there should be a small picture of a laptop with the number "1" next to it. Right click on the picture of the laptop and choose "Configure"
4) It should now open a new screen. Just go to the middle tab "Avivo Color" and play around with the Hue and Saturation.
Here are my current settings:
Avivo Color:
Hue: -4
Saturation: 83
Desktop Properties (Also under the top left menu):
Set color correction for: All Channels
Gamma: 1.00
Brightness: -50
Contrast: 90
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Nov 12, 2009
Some suggested using spyder3
Some said it was a result of the ccfl
Some said that the ATI card didn't have that issue
So after updating all the nvidia drivers and bios I still had the grainy...and blotchy picture. It wasn't as bad on animated movies but regular films still had the blotchiness.
The replacement 6400 had 4 gigs of ram . XP 32 bit. The ccfl screen. We've contacted Dell about this issue, but the tech I talked to said that unless there was a "technical" issue he couldn't help and for me to call customer care if I didn't like it.
I realize a lot of you use the 6400 and I didn't know whether to send this back or if there was an answer/solution to the off color (yellow/green).
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Dec 29, 2008
I recently got a Dell Precision M4300 from a friend and had a few questions.
When i got the laptop, I reformatted the Laptop and Reinstalled Windows XP Pro SP2. I proceeded from Microsoft to Update to SP3 and so on.
Well I also Went to Dell's Website and downloaded all the necessary drivers (using the service tag) for this laptop and installed them.
Now here is where I ran into a problem,
When I installed the NVIDIA drivers for the NVidia Quadro FX 360M video card, everything seemed to go fine. Then I rebooted the Laptop, and now every time I reboot, my hardware acceleration is defaulted back to None, and it gives me multiple pop ups about this issue. I go into the settings and turn the Acceleration back to full and it goes away.
This is a major problem, and is really frustrating to deal with everytime the laptop is booted up.
My other problem, is when I open up Internet Explorer, It tends to lock up the browser for no reason when Loading a website. I then CTRL+ALT+DEL and attempt to close iexplore.exe via the task manager. It closes the browser but does not shut down the browser, making it impossible to browse, so then I have to reboot.
here are the specs of the PC, from the device manager and drivers I have gotten
Dell Precision M4300
NVidia Quadro FX 360M 512mb Video Graphics Card
TSST 8x dvd+-R burner
120GB Hard Drive
3.5GB of Ram
2.5GHZ T9300 Core 2 Duo Processor
1394 Port
2 USB ports
External Monitor Ports
Wifi Support
Bluetooth Support
Windows XP SP2 Pro
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Mar 7, 2010
Solution to the crackling noise from the speakers.
Right click on the ‘speaker / headphones tab (located in your tray)
Select sound
Box Opens.
Click on playback tab
Right click on the speaker / headphones
Properties
Box Opens.
Advance
Default format needs to be changed to 24bit 192000hz studio quality.
Done problem solved blast your tunes all day long without that annoying sound.
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Feb 7, 2009
I'm getting the same thing -- artifacts during bootup, drivers won't initialize properly, safe mode works in VGA mode but there are patterns throughout.
I also went into Dell diagnostics and in the second diagnostic program (not the initial one that comes up, but the second one you actually interact with after exiting the first one) it will actually check the memory of the video card, contrary to what I've read around here ......
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Oct 20, 2009
Like you from the first day I had my hands on my Dell Studio 1535 I have the problem with sensitive buttons, eject the cd light stays lit,
the light stays lit lower volume and not permitted me to walk up or down the volume or when the team suspended him again and I fastened to light one of those lights, etc etc.
I changed the panel of sensitive buttons 2 times, thinking the problem was that but never fix the problem .....
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Jan 8, 2008
I refreshed my colour settings under 'nVidia control panel' and now my colours look crap. Can someone plz give me your personal prefered percentage numbers of these following slide bars in 'Desktop Colour Settings'.
Brightness: %
Digital Vibrance: %
Contrast: %
Image Sharpening: %
Gamma: %
I know most you guys have LCD monitors, but just to be sure i'd like it in good colour for an LCD...
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May 21, 2010
I purchased a Dell M1730 laptop a couple of years ago. A few months after I received it, the original LCD panel was shattered in an accident.
I shipped it back to Dell and they replaced it with a new Samsung panel (not sure what it had before) which looked just as good, except that after a couple of months it developed a one pixel wide red vertical line 80% of the way up from the bottom of the screen near the left side.
Because the line wasn't very distracting (only showed up on certain colors like dark grey and dark red) I lived with it for a while, but I recently decided I should get it fixed since my warranty is running out this year.
I emailed Dell recently and they sent a technician to my house while I was at work (my wife was at home) and he repaired the M1730 so that the red vertical line was no longer present.
I'm not sure what the exact nature of the repairs were, but he did mention to my wife that apparently when my panel was previously replaced, they had only used 2 of 8 screws .....
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Feb 10, 2009
I've discussed this machine in other threads, but it wasn't until now that I found out that a restocking fee was charged.
The machine in question had problems with a wavy keyboard and an eject button that would stay lit, then go off and eject a disc at random. This happened multiple times. I also had a problem at boot up, where the machine made a ringing noise for over one minute, then booted up. Given these problems, I called Dell to return the machine after having it for two days.
The machine was a "Previously Ordered New" Inspiron 1537 from the outlet. I think it's not too much to ask that it be free of defects out of the box. If there are multiple problems, then one should be able to return it within 21 days for a full refund.
If you find yourself in a similar situation, my advice would be to make sure someone in Tech Support logs in the system the problems you are having. I didn't realize that this was necessary .....
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Aug 6, 2009
I received my Studio XPS 1640 laptop in July. I didn't open it and wanted to send it back because when I had submitted my order, literally new options for upgrades appeared. I called Dell and the lady I spoke with offered me credit for keeping the laptop, I declined and said I want to reurn it so she said a restocking fee of $343 would apply. I quickly said nevermind.
Later I called back after I OPENED the box and took the laptop out and it was defective, even my friend confirmed it. I spent like $2,700 on the laptop. The next person in the returns department didn't mention any restocking fee, understood I had a defective computer and sent me a returns label. Next day came, and the label didn't come as he said it was. Called back and told the lady in returns that I didn't get the label and she said "I will resend it" and she did. Then the label appreared in my inbox and all was set...at least I thought
I checked my Dell account on Dell.com today and noticed a "new" order being processed in the amount of $343 and the description stated it was a restocking fee charge! I quicky called Dell and the lady I spoke with said I was told I going to be charged a restocking fee, I corrected her and told her my defective computer was never mentioned to have a restocking fee attached. She checked her records and the only thing she would say is that "the restocking fee is non-refundable, I do apologize". Yeah right! I kept telling her what was said to me and I also told her that according to Dell, brand new defective computers DO NOT get charged a restocking fee. She kept saying "the restocking fee is non-refundable, I do apologize". I asked for a manager/supervisor, and she said she would do it but I would get the same answer, to which I DID get the same answer. I hung up!
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