Dell :: Precision M90 And Accidental Warranty

Jul 17, 2009

Been lurking around these forums for sometime, unfortunately it seems my first post is slightly depressing.

I had an accident with the M90, cola spilt all down the back of the M90, and what made it worse is that it was done while i wasn't there, had left it to render. So don't know how long it was sitting in this puddle of coke, (I suspect the cat or toddler as culprits!).

Anyway, turned off straight away, phoned up dell as I wasn't sure if I had accidental warranty, bought item second hand, however I did transfer warranty successfully, shortly after point of sale.

Now it was only then that I found out the warranty included complete care, (my heart started beating again) and the service rep arranged a pick up for the following business day. Even though the machine had a next business day warranty, he said it could take up to a week as spillages often require long diagnostic tests. I wasn't fussy, I just wanted a repaired machine

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Dell :: Is Accidental Warranty Worth It?

Apr 24, 2010

I was wondering if the accidental coverage from Dell is worth it on the m17x? Does anyone have this coverage and has had to use it?

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Sony :: Accidental Damage Warranty

Jan 7, 2009

I'm sure this has been covered, but is this warranty offered in Canada? I can't find anything about it on the Canadian site, and the people in the stores don't know anything either.

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Dell :: CompleteCare Accidental Damage Protection WITHOUT Extended Warranty

Dec 26, 2009

When I bought my laptop, I was offered 5 years of Dell Complete Care Accidental Damage Protection even though I only had ONE year limited warranty. This was all over Dell Chat online support.

The representative assured me that I did NOT have to extend my warranty past one year in order to take advantage of five years of accidental care.

In other words, I would have no coverage on manufacturer's defects past the first year, but if I dropped my laptop four years down the road, Dell would replace or repair it.

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Dell :: Accidental Coverage

May 20, 2009

I was thinking about the Dell Accidental Coverage.

What happens if you have a 3 or 4 year coverage plan and something happens to your machine in, let's say, the third or fourth year? Do they give you the same system again or do you get the "current" version of your old system.

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Dell :: M1330 Accidental Damage Coverage

Dec 7, 2009

My M1330 recently took a spill. I accidentally knocked it off the cabinet when I tripped over the cord. Anyway, physically it is quite messed up, but it is still barely ticking.

Luckily I have accidental damage coverage on my system. If I were to file a claim, would they just completely refurbish my system, swap out my current system for a new m1330

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HP/Compaq :: Hp - Accidental Damage Coverage

Jan 4, 2010

Hp will allow you to purchase accidental damage coverage for up to one year after purchase.

Does anyone know if there is a grace period? ie... amount of time from when you buy the extra coverage to first time you can utilize it? anyone have any feedback as to whether it has any eclusions or fine print that an average consumer should be aware of ?

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Dell :: Square Trade Warranty Or Warranty?

May 16, 2009

I just recently placed an order for a Studio 1737 (replacing an Inspiron E1705). It comes with a 1 year warranty.

I'm debating whether it's worth spending $200+ to upgrade to a Dell 3 year warranty or should I get a 3 year Square Trade Warranty for less than $150 (I can get one for around $120 after a coupon)?

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HP/Compaq :: Accidental Drop Warrenty Cover Acid Spills

Apr 19, 2010

does hp accidentaly drop/spill cover acid spill? just wondering cuz im going to use it in a lab full of strong acid that might burn the laptop.

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Sony :: Crack On The Bottom, Manufacturing Defect-or Accidental Damage On NEW VGN Z690

Apr 28, 2009

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I have had the same issue with 10 days old Z690.

I found a small U-like crack around the bottom near the AC connector and the hinge are intact with the bottom housing.

I did not notice it was there after 10 days of use. Once I found it, I called Sony Customer Service to discuss about it , and I was connected to Tech Support for Repairing this unit. (I decided not to return it for credit since I already returned 4 Z690s for keyboard lifting issue for two, high-pitched noise, cosmetic damage and I got sick and tired of returning the VGN Z690)

here are some pics for the cosmetic damage (it is small but noticeable) and keyboard.
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Once the laptop arrived in the repair center, they gave me an estimate of $161.40 for replacement of bottom housing.

I should have sent it back for repair
but I gave the repair center one last chance and tried to save some time on placing new order.
I received the laptop on April 20th.

But high-pitched noise started to cry out for my attention...
which did not existed before the repair.. I sent it for repair on 22th and
it is still being diagnosed....

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Dell :: Precision M90 And Precision M 6300 WHO IS THE ODM?

Mar 11, 2009

I am trying to find out who the ODM ( original design manufacturer) is for these precision models, dell no longer sells them, perhaps there is another channel for buying one besides Dell???

If anyone has any information please let me know and also what model not just the ODM's name.

For example ALienware laptops are made by the ODM Clevo which also sells the same Chassis without the alienware bling and price under the name of Sager, Averatec also as I recall ....

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Dell :: Warranty

Jan 4, 2009

I have a Dell XPS1330 and have a problem with it and I dont know if my laptop is still under warranty.

I searched on Dell's website with my service tag and the only thing I found was that I have a "Rapid Response Depot"? What does it mean? Does it mean that I can send my laptop to Dell to be repaired?

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Dell :: Should Buy Warranty And Replacement?

Apr 13, 2010

I read lots of people getting replacements for their 2-4 yr old laptops with Dell warranty. I've been using my e1505 since June 2007 and just ordered 1558 last weekend, but with only 1-yr basic warranty.

Which warranties are those people using? Premium or Advanced? Which is comparable to "Complete Care"? Also, would it be cheaper to buy more expensive warranty at the checkout or buy extension once I receive the system?

Warranties cost only a few hundred dollars and people just seem to be getting amazing replacement laptops, like e1505 to SXPS 16.

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Dell :: What Warranty For Studio 16 XPS

Mar 10, 2010

my question is, what's the best value with these warranties? I know I should probably be protected, but should I assume that after 1 year I'd be in the clear anyway? Also, I think the 1645 doesn't come with 2 year warranties (for some reason) so those would be out of the question.

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Dell :: Transferred The Warranty

Nov 12, 2009

The reseller transferred the warranty and this was evident by tech support provided in the first few months of ownership. I recently contacted Dell due to my Nvidia Geforce 8800M graphics card not being disabled by Windows. I assume I have a physical problem with my card..

Dell now says I do not have a warranty, that it was never transferred. I pointed out the early tech support and the fact that I know for a fact the warranty was transferred by the reseller. Dell tells me to recontact the reseller and again have the warranty transferred. The reseller is out of business..

Am I up a creek without a paddle or is Dell sandbagging due to the onslaught of video problems with XPS M1730's..

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Dell :: Warranty Extension

May 28, 2010

To keep is short I was trying to extend the warrant for my xps m1530.The online systems doesn’t seem to be working after hitting purchase options the page just keeps reloading with Firefox or IE so it’s off to the phone.

My first call I get a quote of $169 for a 1 year or $255 plus a $50 rebate for 2 years. Can you imagine I get disconnected? I call back now I get a quote of $179 for a one year and $254 with no rebate available for 2 years. I ask to speak to a supervisor and of course get disconnect again.

Now I try the chat system here is what I got from them.
05/27/2010 02:33:26PMAgent (E&A_RR_Rep_Rick): "for one year, it would be $279, and for two years it's $418.69"
05/27/2010 02:33:48PMAgent (E&A_RR_Rep_Rick): "i could offer a $75 giftcard on either one, but that's the only price i have"


While I’m chatting a supervisor calls me and we agree on a deal for $254 for 2 years. I didn’t have a credit card with me so said she would call me at 1pm to make the purchase. She calls gets all the information goes off to process it. Comes back no saying it would be $279 for 1 and $418 for 2 with no gift card available.

I asked to speak to her supervisor and of course disconnected again if you can imagine that. Well thanks for letting me vent.Dell has just lost a long time customer.

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Dell :: Latitude OS And Warranty

Apr 6, 2009

Going to purchase an E6500 and am wondering which OS to go with. This laptop will need to play well with the other machines on our home intranet in terms of file/printer sharing and such. Two of these machines have vista home and two with xp home.

The options are:
vista home basic - included in price
vista business - +$50

1. What are main differences between vista home and vista business?

2. Are both the vista home and vista business 64 bit? If not, how important is the whole 32 bit, 64 bit deal?

In addition, some clarification on the warranty options would be appreciated. I did read the description but am still a little confused.

The options are:

3 year limited + 3 year mail in - included in price
So this means 3 year warranty total, possibly no understandable English speaking phone support, and you must mail in the machine for repair .....

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Dell :: Need Warranty With An M4400?

Mar 8, 2009

I'm about to purchase an M4400 as a mobile editing station but I've only got one reservation. Basically, I can buy one with a dell 3 year warranty or I can buy a better speced one for 20% less that doesn't have a warranty as it's from a liquidation of assets sale.

Now, I'm pretty handy with computers/laptop and in the past I've taken apart laptops to replace CPU's, motherboards, hard drives, etc. so I'm fairly comfortable with fixing things when they go wrong. But my question is whether I should expect things to go wrong. I'm especially concerned about the screen and the occurrence of dead pixels. Is this commonplace and how many dead pixels does it take for dell to accept a returns anyway?

At home I have a Dell 2407WFP-HC and I've never had any problems with it. I built my desktop computer myself and I'm not concerned with parts of it going wrong as it's easy to find replacement parts, but the same can't be said for laptops, and there is a significant cost differential!

So, is it worth paying a 25% premium to have the dell warranty? I'm a frugal man, and a penny saved is always a good thing in my book, but not at the expense of having to shell out in 6 months when something goes wrong .....

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Dell :: XPS 1730 Warranty

Mar 31, 2009

I have a 4 year warranty on my 1730, I was considering getting a x9000 processor and installing it myself. Would this void my warranty at all?

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Dell :: 1705 Warranty

Aug 14, 2009

I have a Dell Inspiron e1705 with the following specs:

Dual Core 1.86
2GB RAM
120GB HD
WUXGA
ATI x1400

The warranty is getting ready to end in a few days so I called Dell to see how much it would be to extend it. They gave me a quote of $169 for one year or $255 for two years (complete care would be additional).

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Dell :: Warranty Concern

Dec 29, 2009

Well, let me start off by saying that I received by M1530 at the beginning of this year as an exchange for a Vostro 1500 I had a bunch of little issues with.

To be honest, there was nothing truly wrong with the Vostro 1500, but I'm a sly-talking-Computer-Science-major that was sick of dell support giving me the run-around dozens of times, so I bullied them and got a $1400 system to replace my original $800 purchase

Now the dreaded heat issues related to the 8600m gt are starting to rear their ugly heads. Dell covers this issue a year past the regular warranty, so I have until February or something for the card to die or warrant a replacement.

So my issue is that I originally did not want to deal with dell support so I went ahead and put some AS-5 on the GPU and CPU. Previously I was experiences system shut down during heavy gaming.

The AS-5 only lowered the temperature a couple of degrees average (celsius) and it's been over 200 hours for the curing ......

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Dell :: XPS M170 GPU Warranty

Sep 18, 2008

I am guessing my GPU crapped out on me because when I install video drivers and reboot the system it won't boot into Windows without safe mode. Anyways, is it possible to get a replacement GPU without a warranty? Anything I can talk to about Dell Customer Service about? I'm broke and I just got the laptop.

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Dell :: Claiming On A Warranty

Jun 30, 2009

I need to claim on my warranty for my Dell inspiron 1525 (I'm in the UK). I've heard ppl say though that the refurbished laptop they receive can be pretty bad sometimes and in much worse condition then the ones they return.

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Dell :: CompleteCare Warranty

May 30, 2010

I paid extra for 3 years of completecare when I bought my SXPS16. Recently, I found a number of scratches on the inside of the screen and called them up hoping for a replacement screen. They told me that I'd have to send it in. Do I really not have the onsite? I wouldn't have paid extra for the warranty had I known that they wouldn't send a tech if problems arose.

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Dell :: International Warranty

Dec 22, 2008

Has anyone ever used DELL warranty in another country than the one that their systems were bought?

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Dell :: Do I Need To Extend My Warranty?

Feb 27, 2009

My HDD is defective, so i send my laptop to Dell support.
I also told them that my screen have grainy issue, so they might check it and hopefully they will do something about that (but not big issue though)

My 1year basic warranty will expire this June 2009, do i need to extend it more for 1 or 2years because of what happen to my HDD? I'm thinking of keeping this laptop until 2012

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Dell :: Warranty, Is It Worldwide?

Apr 10, 2010

Is the Dell warranty WorldWide? Im thinking of purchasing a laptop here in germany, but most likely i will get it right before i fly off to hong kong. what happens if 2 or 3 days later the thing breaks?

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Dell :: Stuio XPS 16 And Warranty

Sep 16, 2009

I'm from India and my friend is coming to India from USA within a month. I'm asking my friend to place an online order in his name with USA address with "1yr remote diagnosis and In-home service" warranty.

Then once the laptop delivered to his USA address, he will bring it to India.

Now I want to ask the following couple of things...
1. Will the warranty be valid in India ?
2. Can I change the ownership from his name+USA address to my name+India address ?
3. If the warranty will not be valid in India what else procedure you will suggest me to SAVE EXTRA $

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Dell :: Replacement With New Warranty

Feb 23, 2009

I have read a lot of posts which refer to faulty laptop replacement within the first 21 days of ownership. I am in the UK and recall that when I bought a Dell 20" monitor a few years back there was a limitation of 30 days for replacement with a new item.

Following that period, any replacement would be a re-furbished unit. During the 30 day period Dell sent me 3 replacement monitors before I got one with acceptable backlight bleed. They kept sending them without picking up the previous ones. Eventually they arranged a time to collect all the less than perfect monitors.

Can someone post a link to this policy of replacement with new for the first 21 or 30 days only? I have read the Customer Master Service Agreement, the Basic Hardware Support and the XPS NBD Warranty, but I can still find no reference to this policy.

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Sep 23, 2009

Is the 3 Year Mail-In Service Warranty available on Dell Latitude bought through Dell Outlet have international warranty?

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