Sony :: Accidental Damage Warranty
Jan 7, 2009I'm sure this has been covered, but is this warranty offered in Canada? I can't find anything about it on the Canadian site, and the people in the stores don't know anything either.
View 3 RepliesI'm sure this has been covered, but is this warranty offered in Canada? I can't find anything about it on the Canadian site, and the people in the stores don't know anything either.
View 3 RepliesWhen I bought my laptop, I was offered 5 years of Dell Complete Care Accidental Damage Protection even though I only had ONE year limited warranty. This was all over Dell Chat online support.
The representative assured me that I did NOT have to extend my warranty past one year in order to take advantage of five years of accidental care.
In other words, I would have no coverage on manufacturer's defects past the first year, but if I dropped my laptop four years down the road, Dell would replace or repair it.
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I have had the same issue with 10 days old Z690.
I found a small U-like crack around the bottom near the AC connector and the hinge are intact with the bottom housing.
I did not notice it was there after 10 days of use. Once I found it, I called Sony Customer Service to discuss about it , and I was connected to Tech Support for Repairing this unit. (I decided not to return it for credit since I already returned 4 Z690s for keyboard lifting issue for two, high-pitched noise, cosmetic damage and I got sick and tired of returning the VGN Z690)
here are some pics for the cosmetic damage (it is small but noticeable) and keyboard.
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Once the laptop arrived in the repair center, they gave me an estimate of $161.40 for replacement of bottom housing.
I should have sent it back for repair
but I gave the repair center one last chance and tried to save some time on placing new order.
I received the laptop on April 20th.
But high-pitched noise started to cry out for my attention...
which did not existed before the repair.. I sent it for repair on 22th and
it is still being diagnosed....
Hp will allow you to purchase accidental damage coverage for up to one year after purchase.
Does anyone know if there is a grace period? ie... amount of time from when you buy the extra coverage to first time you can utilize it? anyone have any feedback as to whether it has any eclusions or fine print that an average consumer should be aware of ?
My M1330 recently took a spill. I accidentally knocked it off the cabinet when I tripped over the cord. Anyway, physically it is quite messed up, but it is still barely ticking.
Luckily I have accidental damage coverage on my system. If I were to file a claim, would they just completely refurbish my system, swap out my current system for a new m1330
I was wondering if the accidental coverage from Dell is worth it on the m17x? Does anyone have this coverage and has had to use it?
View 10 Replies View RelatedBeen lurking around these forums for sometime, unfortunately it seems my first post is slightly depressing.
I had an accident with the M90, cola spilt all down the back of the M90, and what made it worse is that it was done while i wasn't there, had left it to render. So don't know how long it was sitting in this puddle of coke, (I suspect the cat or toddler as culprits!).
Anyway, turned off straight away, phoned up dell as I wasn't sure if I had accidental warranty, bought item second hand, however I did transfer warranty successfully, shortly after point of sale.
Now it was only then that I found out the warranty included complete care, (my heart started beating again) and the service rep arranged a pick up for the following business day. Even though the machine had a next business day warranty, he said it could take up to a week as spillages often require long diagnostic tests. I wasn't fussy, I just wanted a repaired machine
Two days ago, I had left my Vaio TZ on all night to download by wi-fi while I was sleeping, my first time doing this. I had left it running with the lid closed below my bed on carpet.
After this, it seems as though the hard drive has been permanently damaged. I noticed that Windows XP now takes minutes to boot up instead of seconds .....
I bought a sony vaio laptop a little over 2 years ago. I never had a problem untill about 4 monthes ago. I got the "blue screen of death". It said something about the BIOS but would never stay on long enough for me to totaly read it. I went to Best Buy and asked if they had any ideas.
The guy said to contact Sony and get a recovery disk, so i did. I ran the cd but half way through it I got another blue screen that read:
A problem has been detected and windows has been shut down to prevent damage to your computer.
If this is the first time youve seen this stop error screen, follow these steps:
Check to be sure you have adequate disk space .....
I was thinking about the Dell Accidental Coverage.
What happens if you have a 3 or 4 year coverage plan and something happens to your machine in, let's say, the third or fourth year? Do they give you the same system again or do you get the "current" version of your old system.
does hp accidentaly drop/spill cover acid spill? just wondering cuz im going to use it in a lab full of strong acid that might burn the laptop.
View 3 Replies View RelatedI just recently placed an order for a Studio 1737 (replacing an Inspiron E1705). It comes with a 1 year warranty.
I'm debating whether it's worth spending $200+ to upgrade to a Dell 3 year warranty or should I get a 3 year Square Trade Warranty for less than $150 (I can get one for around $120 after a coupon)?
My z690CTO is on it's way and I purchased a SONY 3 years extended warranty.Now if I do decide to upgrade myself let's say the HDD will this
void the warranty or not?
I'm going to be ordering the Vaio SR today or tomorrow. I can't decide whether to spend an extra $129 on an extra year warranty
View 6 Replies View RelatedJust got off the phone with Sony and found out that you can only purcahse the accidental damage coverage from Sony if you buy the laptop from them.
Since I picked up my laptop from Amazon, I cannot get ADH.
I feel pretty strongly about having ADH coverage and am curious if any of you have picked this up through a third party. In particular I would like something that will cover the machine from:
Normal mechanical failure
Water damage
Being dropped/sat on
So I just recently purchased my new Sony VAIO and I was wondering if there is anything I need to do to get warranty activated?
Or is it something where I just need to keep the receipt and in case there is an accident in the future I just provide a copy of the receipt?
I've never had a Vaio but I just wondered, does Sony replace the palm wrests under normal wear and tear?
I ask this because I hear a tiny bit of creaking in my right palm rest and the computer is only a few weeks old. I am worried this will get worse.
I also purchased and invisible shield to put on the palmrest but what is Sony's policy on palm rests?
I was thinking of picking up an SR or Z and was wondering if the sony warranties that you can buy at provantage can be applied to these notebooks. It doesn't seem like there is any provision. I called Provantage and spoke to Sony over their online chat but they were unsure.
Has anyone else purchased one of these warranties for their SZ or Z series? If so, how did it work.
Does upgrading the HDD void the warranty? How easy is it to upgrade?
View 3 Replies View RelatedI bought my CW270 from Bestbuy US but I live in Canada, are there any international warranty options out there
View 6 Replies View RelatedLast august i purchased a vaio sr from sonystyle with a 3 year express ship extended warranty w/out ADH. I assumed that this warranty would be automatically linked to my laptop serial and i would just be able to call up sony and initiate a repair after the 1 year manufacturers warranty expired. However,
from reading forum posts it seems I was supposed to have received warranty documents and I was supposed to have activated the warranty within a certain time period. However, these documents weren't included with my shipment
I want to order myself a FW490 but the problem is I have to go study in London soon and the warranty wont cover outside the us. This is really problematic and possibly force me to go back to buy dell. but I was just wondering about the possible option I can do. Would it be possible to buy a warranty in the UK?
View 3 Replies View RelatedWhat exactly does that mean in SIMPLE terms. Sony makes it all confusing and i'm like ? I don't know if i should get an extra warranty or if the Manufacturer's Limited Warranty is enough for now.
View 10 Replies View RelatedI want to get a Sony SR. I want to get it from the US, because for the exact same model I can save $500! The question is, why is it so hard to find warranty information?
Is it possible to get an International Warranty on these things? Will it work from inside of Australia?
My Sony Laptop Power Supply stopped functioning last night. Is this covered under warranty? My laptop is about 8 months old.
View 3 Replies View RelatedJust received a Z610y as a college graduation gift, but it was not purchased with an extended warranty. I'm accident-prone, and am interested in a 3 year extended warranty with ADH.
I talked to someone at Sony Style who said I could purchase the warranty up to 30 days from the date of sale. I noticed newegg.com has one for sale, but when I talked to an associate there, they said it was only for sale with the purchase of a new laptop.
Just an FYI. I recently bought a Vaio NW from Best Buy using a credit card. I always use my card to pay for day-to-day expenses to collect the miles. I called the card company and they told me that they automatically extend the manufacturer's warranty for an additional year (effectively doubling Sony's) and if the computer is damaged due to mishandling or some other unfortunate incident, they will repair or replace for free. I did not pay any additional money for this.
Now, I don't know how good their repair services will be and I hope to never find out.
But I am glad that I did not spend the large amount to extend the warranty through Sony or Best Buy. Food for thought for you. It may be a good idea for all of you to check with your card company to see if they cover you.
So, basically I was being a clumsy idiot and I spilled some chicken noodle soup broth on my precious inspiron 1520 while I was using it.
Before I managed to shut it off, it started playing audio through the speakers as opposed to the headphones I had plugged in, but otherwise it was still running when I powered it down.
I took out the battery, unplugged everything, and held it upside down and let the liquid all drain out.
After it was done draining I let it sit for about an hour and then completely disassembled it, removed the heatsinks, fan, drives, cards, etc...
and except for the area where the media buttons were, almost everything was dry, even the things directly below the keyboard, the area around the audio jack, and in the area the liquid drained from .....
I've managed to spill half a glass of water onto my E6400. I unplugged it and straight away and waited 24 hours.
The laptop now doesn't boot: the BIOS runs and the hard drive gets accessed and then it powers down.
Is it going to be obvious to the engineer that all of this was caused by water?
I have a dell e1505 for 3 years my adapter finally gave out. Dell is selling my old adapter for $70 something. I was wondering if non brand adapters will ruin my computer and where to find these adapters for cheap.
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