Sony :: The International Warranty Enigma
Jul 10, 2009
I want to get a Sony SR. I want to get it from the US, because for the exact same model I can save $500! The question is, why is it so hard to find warranty information?
Is it possible to get an International Warranty on these things? Will it work from inside of Australia?
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Mar 21, 2010
I bought my CW270 from Bestbuy US but I live in Canada, are there any international warranty options out there
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Dec 22, 2008
Has anyone ever used DELL warranty in another country than the one that their systems were bought?
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Sep 23, 2009
Is the 3 Year Mail-In Service Warranty available on Dell Latitude bought through Dell Outlet have international warranty?
If so do I need to transfer the warranty? How long does that take? Can I transfer it back to the US? The laptop is most likely going to be used equal time in the US and overseas.
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Dec 20, 2009
I am planning to buy an AW or XPS 16 in a couple of months, in US and one of my relatives will bring it in India, where I will be using it.
Does anyone know if Dell has International coverage on their Limited Hardware Warranty? Will I be able to receive Dell's service (should any hardware problem arise) in India, for a laptop purchased in USA? Its not feasible to transport the laptop back to US just to repair it.
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Jan 3, 2010
I have an HP 8710w with a 3 year onsite warranty.
Is it valid all over the world ?
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Jun 2, 2009
I have a friend who's coming to US for a few months. I want to buy notebook from Dell outlet and ship to his address in US with my Virtual card.
Does Dell outlet accept international card with billing address outside US? Anyone successful in buying from Dell outlet with non US card?
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May 16, 2009
I just recently placed an order for a Studio 1737 (replacing an Inspiron E1705). It comes with a 1 year warranty.
I'm debating whether it's worth spending $200+ to upgrade to a Dell 3 year warranty or should I get a 3 year Square Trade Warranty for less than $150 (I can get one for around $120 after a coupon)?
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Mar 7, 2009
My z690CTO is on it's way and I purchased a SONY 3 years extended warranty.Now if I do decide to upgrade myself let's say the HDD will this
void the warranty or not?
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Nov 29, 2009
I'm going to be ordering the Vaio SR today or tomorrow. I can't decide whether to spend an extra $129 on an extra year warranty
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Apr 20, 2010
Just got off the phone with Sony and found out that you can only purcahse the accidental damage coverage from Sony if you buy the laptop from them.
Since I picked up my laptop from Amazon, I cannot get ADH.
I feel pretty strongly about having ADH coverage and am curious if any of you have picked this up through a third party. In particular I would like something that will cover the machine from:
Normal mechanical failure
Water damage
Being dropped/sat on
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Jul 9, 2009
So I just recently purchased my new Sony VAIO and I was wondering if there is anything I need to do to get warranty activated?
Or is it something where I just need to keep the receipt and in case there is an accident in the future I just provide a copy of the receipt?
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May 5, 2010
I've never had a Vaio but I just wondered, does Sony replace the palm wrests under normal wear and tear?
I ask this because I hear a tiny bit of creaking in my right palm rest and the computer is only a few weeks old. I am worried this will get worse.
I also purchased and invisible shield to put on the palmrest but what is Sony's policy on palm rests?
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Mar 12, 2009
I was thinking of picking up an SR or Z and was wondering if the sony warranties that you can buy at provantage can be applied to these notebooks. It doesn't seem like there is any provision. I called Provantage and spoke to Sony over their online chat but they were unsure.
Has anyone else purchased one of these warranties for their SZ or Z series? If so, how did it work.
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May 9, 2009
Does upgrading the HDD void the warranty? How easy is it to upgrade?
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May 18, 2009
Last august i purchased a vaio sr from sonystyle with a 3 year express ship extended warranty w/out ADH. I assumed that this warranty would be automatically linked to my laptop serial and i would just be able to call up sony and initiate a repair after the 1 year manufacturers warranty expired. However,
from reading forum posts it seems I was supposed to have received warranty documents and I was supposed to have activated the warranty within a certain time period. However, these documents weren't included with my shipment
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Aug 8, 2009
I want to order myself a FW490 but the problem is I have to go study in London soon and the warranty wont cover outside the us. This is really problematic and possibly force me to go back to buy dell. but I was just wondering about the possible option I can do. Would it be possible to buy a warranty in the UK?
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Jan 7, 2009
I'm sure this has been covered, but is this warranty offered in Canada? I can't find anything about it on the Canadian site, and the people in the stores don't know anything either.
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Jun 21, 2009
What exactly does that mean in SIMPLE terms. Sony makes it all confusing and i'm like ? I don't know if i should get an extra warranty or if the Manufacturer's Limited Warranty is enough for now.
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Dec 21, 2009
My Sony Laptop Power Supply stopped functioning last night. Is this covered under warranty? My laptop is about 8 months old.
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Jun 2, 2009
Just received a Z610y as a college graduation gift, but it was not purchased with an extended warranty. I'm accident-prone, and am interested in a 3 year extended warranty with ADH.
I talked to someone at Sony Style who said I could purchase the warranty up to 30 days from the date of sale. I noticed newegg.com has one for sale, but when I talked to an associate there, they said it was only for sale with the purchase of a new laptop.
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Apr 21, 2010
Just an FYI. I recently bought a Vaio NW from Best Buy using a credit card. I always use my card to pay for day-to-day expenses to collect the miles. I called the card company and they told me that they automatically extend the manufacturer's warranty for an additional year (effectively doubling Sony's) and if the computer is damaged due to mishandling or some other unfortunate incident, they will repair or replace for free. I did not pay any additional money for this.
Now, I don't know how good their repair services will be and I hope to never find out.
But I am glad that I did not spend the large amount to extend the warranty through Sony or Best Buy. Food for thought for you. It may be a good idea for all of you to check with your card company to see if they cover you.
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Jan 4, 2009
I have a Dell XPS1330 and have a problem with it and I dont know if my laptop is still under warranty.
I searched on Dell's website with my service tag and the only thing I found was that I have a "Rapid Response Depot"? What does it mean? Does it mean that I can send my laptop to Dell to be repaired?
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Apr 13, 2010
I read lots of people getting replacements for their 2-4 yr old laptops with Dell warranty. I've been using my e1505 since June 2007 and just ordered 1558 last weekend, but with only 1-yr basic warranty.
Which warranties are those people using? Premium or Advanced? Which is comparable to "Complete Care"? Also, would it be cheaper to buy more expensive warranty at the checkout or buy extension once I receive the system?
Warranties cost only a few hundred dollars and people just seem to be getting amazing replacement laptops, like e1505 to SXPS 16.
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Mar 10, 2010
my question is, what's the best value with these warranties? I know I should probably be protected, but should I assume that after 1 year I'd be in the clear anyway? Also, I think the 1645 doesn't come with 2 year warranties (for some reason) so those would be out of the question.
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Nov 12, 2009
The reseller transferred the warranty and this was evident by tech support provided in the first few months of ownership. I recently contacted Dell due to my Nvidia Geforce 8800M graphics card not being disabled by Windows. I assume I have a physical problem with my card..
Dell now says I do not have a warranty, that it was never transferred. I pointed out the early tech support and the fact that I know for a fact the warranty was transferred by the reseller. Dell tells me to recontact the reseller and again have the warranty transferred. The reseller is out of business..
Am I up a creek without a paddle or is Dell sandbagging due to the onslaught of video problems with XPS M1730's..
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May 28, 2010
To keep is short I was trying to extend the warrant for my xps m1530.The online systems doesn’t seem to be working after hitting purchase options the page just keeps reloading with Firefox or IE so it’s off to the phone.
My first call I get a quote of $169 for a 1 year or $255 plus a $50 rebate for 2 years. Can you imagine I get disconnected? I call back now I get a quote of $179 for a one year and $254 with no rebate available for 2 years. I ask to speak to a supervisor and of course get disconnect again.
Now I try the chat system here is what I got from them.
05/27/2010 02:33:26PMAgent (E&A_RR_Rep_Rick): "for one year, it would be $279, and for two years it's $418.69"
05/27/2010 02:33:48PMAgent (E&A_RR_Rep_Rick): "i could offer a $75 giftcard on either one, but that's the only price i have"
While I’m chatting a supervisor calls me and we agree on a deal for $254 for 2 years. I didn’t have a credit card with me so said she would call me at 1pm to make the purchase. She calls gets all the information goes off to process it. Comes back no saying it would be $279 for 1 and $418 for 2 with no gift card available.
I asked to speak to her supervisor and of course disconnected again if you can imagine that. Well thanks for letting me vent.Dell has just lost a long time customer.
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Apr 6, 2009
Going to purchase an E6500 and am wondering which OS to go with. This laptop will need to play well with the other machines on our home intranet in terms of file/printer sharing and such. Two of these machines have vista home and two with xp home.
The options are:
vista home basic - included in price
vista business - +$50
1. What are main differences between vista home and vista business?
2. Are both the vista home and vista business 64 bit? If not, how important is the whole 32 bit, 64 bit deal?
In addition, some clarification on the warranty options would be appreciated. I did read the description but am still a little confused.
The options are:
3 year limited + 3 year mail in - included in price
So this means 3 year warranty total, possibly no understandable English speaking phone support, and you must mail in the machine for repair .....
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Mar 8, 2009
I'm about to purchase an M4400 as a mobile editing station but I've only got one reservation. Basically, I can buy one with a dell 3 year warranty or I can buy a better speced one for 20% less that doesn't have a warranty as it's from a liquidation of assets sale.
Now, I'm pretty handy with computers/laptop and in the past I've taken apart laptops to replace CPU's, motherboards, hard drives, etc. so I'm fairly comfortable with fixing things when they go wrong. But my question is whether I should expect things to go wrong. I'm especially concerned about the screen and the occurrence of dead pixels. Is this commonplace and how many dead pixels does it take for dell to accept a returns anyway?
At home I have a Dell 2407WFP-HC and I've never had any problems with it. I built my desktop computer myself and I'm not concerned with parts of it going wrong as it's easy to find replacement parts, but the same can't be said for laptops, and there is a significant cost differential!
So, is it worth paying a 25% premium to have the dell warranty? I'm a frugal man, and a penny saved is always a good thing in my book, but not at the expense of having to shell out in 6 months when something goes wrong .....
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Mar 31, 2009
I have a 4 year warranty on my 1730, I was considering getting a x9000 processor and installing it myself. Would this void my warranty at all?
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