I am planning to buy an AW or XPS 16 in a couple of months, in US and one of my relatives will bring it in India, where I will be using it.
Does anyone know if Dell has International coverage on their Limited Hardware Warranty? Will I be able to receive Dell's service (should any hardware problem arise) in India, for a laptop purchased in USA? Its not feasible to transport the laptop back to US just to repair it.
Has anyone ever used DELL warranty in another country than the one that their systems were bought?
View 10 Replies View RelatedIs the 3 Year Mail-In Service Warranty available on Dell Latitude bought through Dell Outlet have international warranty?
If so do I need to transfer the warranty? How long does that take? Can I transfer it back to the US? The laptop is most likely going to be used equal time in the US and overseas.
I bought my CW270 from Bestbuy US but I live in Canada, are there any international warranty options out there
View 6 Replies View RelatedI want to get a Sony SR. I want to get it from the US, because for the exact same model I can save $500! The question is, why is it so hard to find warranty information?
Is it possible to get an International Warranty on these things? Will it work from inside of Australia?
I was thinking about the Dell Accidental Coverage.
What happens if you have a 3 or 4 year coverage plan and something happens to your machine in, let's say, the third or fourth year? Do they give you the same system again or do you get the "current" version of your old system.
Does anybody know exactly what coverage is included in part number 902-5690?
I thought I had full technical support, but they billed me $129 to troubleshoot and clean an issue being caused by virus and other malware.
My M1330 recently took a spill. I accidentally knocked it off the cabinet when I tripped over the cord. Anyway, physically it is quite messed up, but it is still barely ticking.
Luckily I have accidental damage coverage on my system. If I were to file a claim, would they just completely refurbish my system, swap out my current system for a new m1330
I have a friend who's coming to US for a few months. I want to buy notebook from Dell outlet and ship to his address in US with my Virtual card.
Does Dell outlet accept international card with billing address outside US? Anyone successful in buying from Dell outlet with non US card?
Hp will allow you to purchase accidental damage coverage for up to one year after purchase.
Does anyone know if there is a grace period? ie... amount of time from when you buy the extra coverage to first time you can utilize it? anyone have any feedback as to whether it has any eclusions or fine print that an average consumer should be aware of ?
i was looking over at the VPC-Z12 leak page from Australia it shows that only the 1920x1080p screen has the 96% Adobe RGB coverage. Is this just australia or is the 1600x900 screen offered by Sony everywhere else (US & UK specifically) 96% Adobe RGB as well?
View 4 Replies View RelatedI have an HP 8710w with a 3 year onsite warranty.
Is it valid all over the world ?
I just recently placed an order for a Studio 1737 (replacing an Inspiron E1705). It comes with a 1 year warranty.
I'm debating whether it's worth spending $200+ to upgrade to a Dell 3 year warranty or should I get a 3 year Square Trade Warranty for less than $150 (I can get one for around $120 after a coupon)?
I have a Dell XPS1330 and have a problem with it and I dont know if my laptop is still under warranty.
I searched on Dell's website with my service tag and the only thing I found was that I have a "Rapid Response Depot"? What does it mean? Does it mean that I can send my laptop to Dell to be repaired?
I read lots of people getting replacements for their 2-4 yr old laptops with Dell warranty. I've been using my e1505 since June 2007 and just ordered 1558 last weekend, but with only 1-yr basic warranty.
Which warranties are those people using? Premium or Advanced? Which is comparable to "Complete Care"? Also, would it be cheaper to buy more expensive warranty at the checkout or buy extension once I receive the system?
Warranties cost only a few hundred dollars and people just seem to be getting amazing replacement laptops, like e1505 to SXPS 16.
my question is, what's the best value with these warranties? I know I should probably be protected, but should I assume that after 1 year I'd be in the clear anyway? Also, I think the 1645 doesn't come with 2 year warranties (for some reason) so those would be out of the question.
View 10 Replies View RelatedThe reseller transferred the warranty and this was evident by tech support provided in the first few months of ownership. I recently contacted Dell due to my Nvidia Geforce 8800M graphics card not being disabled by Windows. I assume I have a physical problem with my card..
Dell now says I do not have a warranty, that it was never transferred. I pointed out the early tech support and the fact that I know for a fact the warranty was transferred by the reseller. Dell tells me to recontact the reseller and again have the warranty transferred. The reseller is out of business..
Am I up a creek without a paddle or is Dell sandbagging due to the onslaught of video problems with XPS M1730's..
To keep is short I was trying to extend the warrant for my xps m1530.The online systems doesn’t seem to be working after hitting purchase options the page just keeps reloading with Firefox or IE so it’s off to the phone.
My first call I get a quote of $169 for a 1 year or $255 plus a $50 rebate for 2 years. Can you imagine I get disconnected? I call back now I get a quote of $179 for a one year and $254 with no rebate available for 2 years. I ask to speak to a supervisor and of course get disconnect again.
Now I try the chat system here is what I got from them.
05/27/2010 02:33:26PMAgent (E&A_RR_Rep_Rick): "for one year, it would be $279, and for two years it's $418.69"
05/27/2010 02:33:48PMAgent (E&A_RR_Rep_Rick): "i could offer a $75 giftcard on either one, but that's the only price i have"
While I’m chatting a supervisor calls me and we agree on a deal for $254 for 2 years. I didn’t have a credit card with me so said she would call me at 1pm to make the purchase. She calls gets all the information goes off to process it. Comes back no saying it would be $279 for 1 and $418 for 2 with no gift card available.
I asked to speak to her supervisor and of course disconnected again if you can imagine that. Well thanks for letting me vent.Dell has just lost a long time customer.
Going to purchase an E6500 and am wondering which OS to go with. This laptop will need to play well with the other machines on our home intranet in terms of file/printer sharing and such. Two of these machines have vista home and two with xp home.
The options are:
vista home basic - included in price
vista business - +$50
1. What are main differences between vista home and vista business?
2. Are both the vista home and vista business 64 bit? If not, how important is the whole 32 bit, 64 bit deal?
In addition, some clarification on the warranty options would be appreciated. I did read the description but am still a little confused.
The options are:
3 year limited + 3 year mail in - included in price
So this means 3 year warranty total, possibly no understandable English speaking phone support, and you must mail in the machine for repair .....
I'm about to purchase an M4400 as a mobile editing station but I've only got one reservation. Basically, I can buy one with a dell 3 year warranty or I can buy a better speced one for 20% less that doesn't have a warranty as it's from a liquidation of assets sale.
Now, I'm pretty handy with computers/laptop and in the past I've taken apart laptops to replace CPU's, motherboards, hard drives, etc. so I'm fairly comfortable with fixing things when they go wrong. But my question is whether I should expect things to go wrong. I'm especially concerned about the screen and the occurrence of dead pixels. Is this commonplace and how many dead pixels does it take for dell to accept a returns anyway?
At home I have a Dell 2407WFP-HC and I've never had any problems with it. I built my desktop computer myself and I'm not concerned with parts of it going wrong as it's easy to find replacement parts, but the same can't be said for laptops, and there is a significant cost differential!
So, is it worth paying a 25% premium to have the dell warranty? I'm a frugal man, and a penny saved is always a good thing in my book, but not at the expense of having to shell out in 6 months when something goes wrong .....
I have a 4 year warranty on my 1730, I was considering getting a x9000 processor and installing it myself. Would this void my warranty at all?
View 4 Replies View RelatedI have a Dell Inspiron e1705 with the following specs:
Dual Core 1.86
2GB RAM
120GB HD
WUXGA
ATI x1400
The warranty is getting ready to end in a few days so I called Dell to see how much it would be to extend it. They gave me a quote of $169 for one year or $255 for two years (complete care would be additional).
Well, let me start off by saying that I received by M1530 at the beginning of this year as an exchange for a Vostro 1500 I had a bunch of little issues with.
To be honest, there was nothing truly wrong with the Vostro 1500, but I'm a sly-talking-Computer-Science-major that was sick of dell support giving me the run-around dozens of times, so I bullied them and got a $1400 system to replace my original $800 purchase
Now the dreaded heat issues related to the 8600m gt are starting to rear their ugly heads. Dell covers this issue a year past the regular warranty, so I have until February or something for the card to die or warrant a replacement.
So my issue is that I originally did not want to deal with dell support so I went ahead and put some AS-5 on the GPU and CPU. Previously I was experiences system shut down during heavy gaming.
The AS-5 only lowered the temperature a couple of degrees average (celsius) and it's been over 200 hours for the curing ......
I am guessing my GPU crapped out on me because when I install video drivers and reboot the system it won't boot into Windows without safe mode. Anyways, is it possible to get a replacement GPU without a warranty? Anything I can talk to about Dell Customer Service about? I'm broke and I just got the laptop.
View 15 Replies View RelatedI need to claim on my warranty for my Dell inspiron 1525 (I'm in the UK). I've heard ppl say though that the refurbished laptop they receive can be pretty bad sometimes and in much worse condition then the ones they return.
View 10 Replies View RelatedI paid extra for 3 years of completecare when I bought my SXPS16. Recently, I found a number of scratches on the inside of the screen and called them up hoping for a replacement screen. They told me that I'd have to send it in. Do I really not have the onsite? I wouldn't have paid extra for the warranty had I known that they wouldn't send a tech if problems arose.
View 10 Replies View RelatedMy HDD is defective, so i send my laptop to Dell support.
I also told them that my screen have grainy issue, so they might check it and hopefully they will do something about that (but not big issue though)
My 1year basic warranty will expire this June 2009, do i need to extend it more for 1 or 2years because of what happen to my HDD? I'm thinking of keeping this laptop until 2012
Is the Dell warranty WorldWide? Im thinking of purchasing a laptop here in germany, but most likely i will get it right before i fly off to hong kong. what happens if 2 or 3 days later the thing breaks?
View 7 Replies View RelatedI'm from India and my friend is coming to India from USA within a month. I'm asking my friend to place an online order in his name with USA address with "1yr remote diagnosis and In-home service" warranty.
Then once the laptop delivered to his USA address, he will bring it to India.
Now I want to ask the following couple of things...
1. Will the warranty be valid in India ?
2. Can I change the ownership from his name+USA address to my name+India address ?
3. If the warranty will not be valid in India what else procedure you will suggest me to SAVE EXTRA $
I have read a lot of posts which refer to faulty laptop replacement within the first 21 days of ownership. I am in the UK and recall that when I bought a Dell 20" monitor a few years back there was a limitation of 30 days for replacement with a new item.
Following that period, any replacement would be a re-furbished unit. During the 30 day period Dell sent me 3 replacement monitors before I got one with acceptable backlight bleed. They kept sending them without picking up the previous ones. Eventually they arranged a time to collect all the less than perfect monitors.
Can someone post a link to this policy of replacement with new for the first 21 or 30 days only? I have read the Customer Master Service Agreement, the Basic Hardware Support and the XPS NBD Warranty, but I can still find no reference to this policy.